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Touring The St. Lawrence University Travel Solutions Program Value Added Services 24/7 Service Speak to an agent 24/7 at the St. Lawrence University travel desk 877-879-2142 or email Business, Meeting and Personal travel arrangements

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value added services

Value Added Services

Travel Solutions Program

24 7 service
24/7 Service

Speak to an agent 24/7

at the St. Lawrence University travel desk


or email

Travel Solutions Program

Business, Meeting and Personal travel arrangements
  • Custom Online Booking Tool
  • Travel Insurance Program
  • Preferred Hotel Program
  • Emergency Travel Assistance

Travel Solutions Program

what s in it for me

What’s in it for me?

Travel Solutions Program

Calendar Synchronization:

Capability for adding your itinerary to your desktop calendar.

Search Flexibility:

Various search options for flights, hotels and cars.

Quality Control:

All reservations are Quality Controlled to guarantee their accuracy.

No Hidden Fees:

Service fees are clearly defined.

24/7 Access

Research and make your travel plans any day and any time.


Stores your personal information including travel preferences, credit cards, membership program numbers (air, hotel & car).

Travel Arrangers:

Travel Arrangers have the ability to book travel on behalf of others and manage their personal travel profiles.

Trips (travel history):

Allows you to access/review your purchased trips and past trips.

Travel Solutions Program

fare shopping
All Marathon Travel agents are required to utilize AgentWare. AgentWare enables travel professionals to intelligently search a growing number of vendors for the lowest airfares. Marathon Travel is able to access more than 72 vendor websites within the click of one button.

This search functionality integrates into our reservation system, allowing us to access and compare real-time fares from a variety of low-cost carriers, consolidators and aggregators. Moreover, AgentWare empowers us to feel confident that we are offering our travelers the best possible price.

Fare Shopping

Travel Solutions Program

low fare promise
Low Fare Promise

You can depend on Marathon Travel to find the best airfare prices. We are so confident of our ability to follow through on this guarantee that we make the following promises:

When you reserve your flight with Marathon Travel, we promise that if you find a lower airfare for the same traveler, airline, date and flight, on another website, on the same day as you make your reservation, we will honor that rate and provide you with a $50 coupon per ticket toward your next purchase through Marathon Travel.

Travel Solutions Program


Our Quality Control department continues to monitor the airfare after you purchase an airline ticket through Marathon Travel. If the airfare amount decreases, we capture the lower airfare, reissue the ticket, and the airline issues a voucher for the difference based on the rules and regulations of each airline.

Some airlines charge reissue fees, others do not. When the savings outweigh the airline reissue fees, the traveler will be issued a voucher from the airline for the difference of the two prices.

Marathon Travel will monitor future airfares booked through the airline issuing the voucher and apply it to that next purchase based on the rules and regulations of each airline.

Travel Solutions Program

service fee structure

Service Fee Structure

$10.00 per ticketdomestic or international

For reservations booked through our online booking tool,

for the Do-It Yourselfers.

$30.00 per ticketdomestic

$50.00 per ticket international

When booked through the St. Lawrence University Travel Desk,

for comprehensive services.

No Fee

When making hotel or car reservations online or through the St. Lawrence University Travel Desk.

Please Note: Changes and cancellations are required to be made through the travel desk. Airline ticket reissuance will be assessed the travel desk service fee.

Travel Solutions Program

agent assisted group travel service fees

Agent-Assisted Group Travel Service Fees

Domestic Travel Fees

Group of 2-9 travelers:

$30.00 for the 1st traveler and $15.00 per each additional traveler based on the exact same itinerary.

Group of 10 or more:

$15.00 per person for groups of 10 or more passengers based on the

exact same itinerary.

International Travel Fees

$40.00 per person based on two or more travelers, traveling on the

exact same itinerary.

Travel Solutions Program

agent assisted reservations

Agent-Assisted Reservations

Travel Solutions Program

Agent will review options based on your travel requirements, make seat assignments, advise airline policies and documentation requirements, etc.
  • Assistance with building travel profiles for frequent travelers and assistance with signing up for air, hotel and car membership programs
  • Agents utilize various resources including airfare consolidators to obtain the best schedule and price on domestic, international and complicated itineraries
  • Specialized group and meeting travel planning department

Travel Solutions Program

online reservations

Online Reservations

Travel Solutions Program

how to access getthere
How to Access GetThere

Access the online reservation

system at:

Click on:

and select GetThere

Travel Solutions Program

sign in for current travelers travelers with profiles built
Sign In for Current Travelers(Travelers WITH profiles built)


User Name

& Password

Travel Solutions Program

non registered travelers travelers without profiles built
Non- Registered Travelers(Travelers WITHOUT profiles built)

Click on

‘Create Account’

Enter your company’s

Site ID and Password Key

Site ID: stlawrence

Password Key: sluprofile

Travel Solutions Program

Please enter your

email address in

the User Name


Complete your


Travel Solutions Program

first time log in
First Time Log In

Upon creating your account – click on ‘Profile’

to review & update your profile before completing an online reservation

Be sure to include the legal spelling of your name, gender and birth date in the Personal Information section

Travel Solutions Program

getthere features
GetThere Features

Travel Solutions Program



Add and change

your Profile Settings,

Travel Preferences

and Arranger Settings

Travel Solutions Program


Travelers and TravelArrangers

In your profile, add travelers and travel arrangers


The traveler and arranger must have a GetThere account/profile before they can be added as a traveler or arranger

Travel Solutions Program


TravelArranger Portal

This page will become

your Home Page once you

have added travelers in the

“My Travelers” section of

your profile

To add additional travelers,

click ‘Add/Remove Travelers’

Travel Solutions Program


Book Activities and make

Restaurant Reservations

Reserve Taxis, Limos and

Executive Sedans

Check flight arrival and

departure status

Links to various Travel Tools

Travel Solutions Program



Search for Flight, Train, Hotel,

and/or Rental Car

Search by Roundtrip, One-

Way or Multi-Destination

Search +/- 3 days and

Surrounding airports

Travel Solutions Program



Select your outbound

and return flights

Individually using Shop

By schedule

GetThere will display

the price for your

selected itinerary along

with all lower priced

itinerary options

Travel Solutions Program


is now available through


Travel Solutions Program


Seat Maps

Easy to use

Seat Selection


Travel Solutions Program



Search for hotels near

an address, city or


Search for hotels

near your company

locations or other


Travel Solutions Program

Sort results by Company

Preferred Hotels, Rate,

Hotel Name, or Distance

Display hotels on a map

View pictures, amenities,

and maps with directions

Travel Solutions Program



Search for car rentals

at an airport or near a

specific address

Travel Solutions Program

traveler information
Traveler Information

Be sure the traveler’s

name is legally spelled

and the gender and

birth date are entered

Travel Solutions Program

billing information
Billing Information

Select your form of

payment and complete

the Billing Information


Purchase Trip

Please allow 30 – 60

seconds for the trip to


Travel Solutions Program


Confirmation Page

Add a Ride

(taxi, limo or sedan)

Download trip to your

Outlook calendar

Duplicate Trip

for another traveler

Travel Solutions Program



Access your Active

Trips, Past Trips and

Cancelled Trips

Travel Solutions Program



You may turn any trip into a

Template that you would like to

come back to and book at a

later time

You may also acquire

Templates from other travelers

Travel Solutions Program

travel solutions program

Travel Solutions Program

When you need assistance or have questions, contact the St. Lawrence University Travel Desk 24/7 at:

Domestic – 877.879.2142

International - 715.344.6203 (call collect)

Email –

Travel Solutions Program