5 Challenges of Reimagining Resilience (1)

1. 5 CHALLENGES OF REIMAGINING RESILIENCE Key resilience challenges and opportunities by Jenitha John

2. Data and Digitalization (D²) Jenitha John (IIA, IRBA, Tongaat Hulett, Harvard) believes that data and digital transformation lie at the heart of today’s evolving business models. Organizations increasingly rely on digital platforms to serve customers, streamline operations, and maintain agility in a volatile market. The challenge here is ensuring data security, accuracy, and accessibility, while the opportunity lies in leveraging advanced analytics for deeper insights and quicker decision-making. Here at common challenges that organizations encounters: Challenge of Integration Data Overload Cybersecurity Risks Adoption Hurdles

3. Customer Expectations Consumers today demand instant gratification, with online and real-time services becoming the norm. The pandemic has intensified this expectation, placing pressure on organizations to deliver rapid service and fulfillment. Jenitha John (IIA, IRBA, Tongaat Hulett, Harvard) emphasizes that for internal auditors, understanding customer-centric business models becomes vital, as these expectations drive transformation across all functions. Here at common challenges that organizations encounters Rising Demands Transparency Pressure Diverse Preferences Instant Gratification

4. Competitive Dynamics In a market where businesses constantly redefine their offerings and business models, landscape is highly dynamic and unpredictable. Jenitha John (IIA, IRBA, Tongaat Hulett, Harvard) suggests that internal audit plays a key role in helping organizations navigate competitive pressures by identifying risks early and capitalizing on new opportunities. Here are more ways to overcome competitive pressure and capitalizing on new opportunities: Operational Efficiency Adopt Technology Employee Empowerment Partnerships and Collaborations

5. Culture and Conduct Organizational culture shapes how employees perceive their roles and responsibilities. For Jenitha John (IIA, IRBA, Tongaat Hulett, Harvard), fostering a resilient culture is essential for businesses to adapt successfully. The opportunity here is for auditors to guide organizations in building a culture of agility, responsiveness, and ethical conduct. Here are key opportunities for auditors to foster resilient cultures Assess Organizational Agility Promote Ethical Conduct Support Continuous Learning Monitor Employee Engagement

6. JENITHA JOHN ON RESILIENCE Jenitha John (IIA, IRBA, Tongaat Hulett, Harvard) believes that resilience goes beyond the ability to withstand crises—it’s about adapting proactively to achieve long-term transformation. She seeks to equip internal auditors with tools to “Reimagine Resilience. Got any queries to ask about resilience? Contact Jenita John on her LinkedIn official page to discover more insights related to finance.