Non-Emergent. Medical Transportation Services. Goals. The goals of this self-help tutorial are to assist you to: Identify resources that are necessary to assist eligible Medicaid clients needing non-emergent medical transportation services.
Medical Transportation Services
“Transportation to or from a source of covered service which does not involve a sudden, unexpected occurrence that creates a medical crisis requiring emergency medical services.”
Taxis are an alternative mode of transportation for those clients who do not have access to a bus if:
The client is physically unable to use the bus, or
If there is no other mode of transport available.
Vehicles are equipped with a wheelchair lift for clients who use a wheelchair.
Clients are escorted by the driver and receive exceptional door-to-door service.Transport types:Taxi & WC van
Greyhound or another carrier.
May use if the client has to travel quite a distance.
Can be provided if no other mode is available, due to distance.
Clients may be transported by a driver in a volunteer program.
Volunteer drivers may use their own vehicles.
Volunteer agencies require advanced notice.Transport types: Bus or volunteer
Trips provided to counties outside the brokerage service area should be negotiated with providers:
Coordinate with other brokerages for capacity or cheaper transportation option.
After-hours transportation to medical services should be granted on an urgent basis:
Hospital dischargesBrokerage responsibilities
Denial of service
Client complaints go to:
I need a ride!