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TERMINAL MANAGEMENT . TERMINAL MANAGEMENT . CONTAINER TERMINAL TYPICAL FIGURES. 4 (Super) Post Panamax Cranes 8 RTG’s 4 FLT’s (MTHandling/Storage) 20 Tugmasters + 40 Chassis.(Multi Trailer System - MTS.)? Quaylength: 800 - 1000 mtrs. Terminal Area: 45 ha. Cap. 350.000 moves/yr

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terminal management2
TERMINAL MANAGEMENT
  • CONTAINER TERMINAL TYPICAL FIGURES.
  • 4 (Super) Post Panamax Cranes
  • 8 RTG’s
  • 4 FLT’s (MTHandling/Storage)
  • 20 Tugmasters + 40 Chassis.(Multi Trailer System - MTS.)? Quaylength: 800 - 1000 mtrs.
  • Terminal Area: 45 ha.
  • Cap. 350.000 moves/yr
  • CFS + Equipment. (FLT’s).
terminal management3
TERMINAL MANAGEMENT
  • Main Facilities:
  • Office building: Staff - Agents - Customs - Cafetaria & Washing Facilities - Others.
  • In/Out Gate, incl. Checkpoint.
  • Railway connections
  • Workshop incl. Equipment Parking Area.
  • CFS
terminal management5
TERMINAL MANAGEMENT
  • COMMERCIAL DEPT.
  • FINANCE & ADM. DEPT.
  • HUMAN RESOURCES DEPARTMENT.
  • TECHNICAL DEPT.
  • SECURITY/SAFETY DEPT.
  • OPERATIONS DEPT.
  • COMMUNICATION
  • MANAGEMENT BY OBJECTIVES
commercial dept marketing sales8
COMMERCIAL DEPT.MARKETING/SALES
  • What is a market ?
  • Why know the (your) market?
  • What is marketing ?
  • The marketing mix
  • The marketing manager
  • Type of markets
  • Marketing research
  • The marketing plan
commercial dept marketing sales market research
COMMERCIAL DEPT.MARKETING/SALESMARKET RESEARCH
  • TRANSPORT MARKET DEVELOPMENTS
  • Volume growth
  • Unitization / containerization
  • Ship’s type/size
  • Modal split
  • Transport systems
commercial dept marketing sales market research12
COMMERCIAL DEPT.MARKETING/SALESMARKET RESEARCH
  • ECONOMIC DEVELOPMENTS
  • Global trade
  • Global industrialization
  • Cargo flows
  • Finished products versus raw materials Policies
  • Economy of scale
commercial dept marketing sales13
COMMERCIAL DEPT.MARKETING/SALES
  • MARKETING/SALES IN PORTS AND TERMINALS
  • Product
  • Place / Position
  • Price
  • Promotion
  • Personal selling
  • STRATEGY
  • Customer orientated - (Who is your customer)
  • Clear profile of company
  • Additional service rendering
  • Quality in service
  • Reliability
commercial dept marketing sales14
COMMERCIAL DEPT.MARKETING/SALES
  • ANALYSIS OF PORT’S / TERMINAL POSITION
  • Market segmentation
  • Competition analysis
    • Strength/weakness analysis

- Capacities - Equipment - Management - Finance - Techniques - Communication

    • Port charges - Sailing times / Hinterland to/from port - Transhipment status - Working conditions - Customs procedures
commercial dept marketing sales16
COMMERCIAL DEPT.MARKETING/SALES
  • COMPETITION ANALYSIS
  • Identify all.
  • Good/bad competitors
  • Select optimal market share
  • Avoid creating desperate competitors
  • COMPETITION ANALYSIS
  • Competitor satisfied?
  • Possible future moves and how dangerous?
  • Competitor vulnerable?
  • How most damaging retaliation?
commercial dept marketing sales competitive advantage
COMMERCIAL DEPT.MARKETING/SALESCOMPETITIVE ADVANTAGE
  • Technology leadership by itself rarely leads to success.
commercial dept marketing sales tariffs
COMMERCIAL DEPT.MARKETING/SALESTARIFFS
  • PRICING
  • Objectives / Determination
  • Break - even analysis
  • Strategy
  • STRUCTURE
  • Infrastructure - Port dues/ charges
  • Super structure - Cargo handling charges
  • Shipping conditions (cif/fob)
commercial dept marketing sales tariffs19
COMMERCIAL DEPT.MARKETING/SALESTARIFFS
  • PORT DUES/CHARGES
  • PILOTAGE -Draught - Sea/Harbour - Distance
  • TUGBOATS - Ship’s l.o.a. - Distance - per Tug.
  • PORT DUES - Category - Ship’s GRT - cargo load/disch. (ton) - Frequency reductions.
  • WHARFAGE - cargo load/disch via quay
  • QUAYDUES - Ship’s l.o.a./day
  • (UN)MOORING - Ship’s l.o.a.
commercial dept marketing sales tariffs20
COMMERCIAL DEPT.MARKETING/SALESTARIFFS
  • CARGO HANDLING CHARGES:
  • MULTI USER TERMINAL: See example
  • DEDICATED TERMINAL: Total amount/yr: Fixed costs (Per throughput category) Amount/ctr: Variable costs
  • VIRTUAL TERMINAL

Contract identical to Dedicated Terminal but physically other arrangement.

commercial dept marketing sales contracts
COMMERCIAL DEPT.MARKETING/SALESCONTRACTS
  • MULTI USER TERMINAL CONTRACT
  • CONTENTS:
  • 1.00 Definitions
  • 2.00 Service
  • 3.00 Duration of contract
  • 4.00 General description of services
  • 5.00 Operations
commercial dept marketing sales contracts23
COMMERCIAL DEPT.MARKETING/SALESCONTRACTS
  • 6.00 Liabilities
  • 7.00 Jurisdiction
  • 8.00 Assignments
  • 9.00 Payments
  • 10.00 Translation
  • Appendix I Rates
  • Appendix II Adjustments
  • Appendix III Reporting and Documentation
commercial dept marketing sales contracts24
COMMERCIAL DEPT.MARKETING/SALESCONTRACTS
  • RATES (As per clause 5.00: Operations - Description of services (detailed)
  • LOAD/DISCHARGE LINE HAULIER: per move, incl free storage period - 24 hrs./day - Holiday/ Weekend surcharge.
  • T/S: per move - separate Line Haulier - Feeder.
  • RECEPTION/DELIVERY: Truck/Rail: per move - 16 hrs. day - Surcharge for other times.
commercial dept marketing sales contracts25
COMMERCIAL DEPT.MARKETING/SALESCONTRACTS
  • LOAD/DISCHARGE FEEDER (BARGE): Per move, 24 hrs/day Holiday/Weekend surcharge.
  • STORAGE: Full: beyond free period: TEU/day

MT: Free allotment:TEU/day or TEU/day/month, thereafter

TEU/day.

  • SHIFTING: Same bay, per ctr.

Via quay: per ctr. (= 2 moves)

  • SURCHARGES: Per gang/shift
commercial dept marketing sales contracts26
COMMERCIAL DEPT.MARKETING/SALESCONTRACTS
  • IDLE TIME/WAITING SHIP’S ARRIVAL: Beyond 1-2 hrs. per gang/hour
  • REFRIGERATION: Per ctr./24 hrs.
  • LOAD/DISCH. NON STAN-DARD CTRS.: Per move or Surcharge (%) on basis rate.
  • LOAD/DISCH. UNCONT. CARGO.: Per ton
commercial dept marketing sales contracts27
COMMERCIAL DEPT.MARKETING/SALESCONTRACTS
  • CFS
  • Stuffing, stripping, re-vanning: per ton.
  • Reception/delivery: per ton.(To cargo interests ?)
  • Direct ex/into truck, wagon, barge.
  • General, Palletized, Reefer, (IMO) cargo.
  • Storage: Open/Shed: beyond free period: ton/day.
  • GENERAL:
  • EXTRA SERVICE ON
  • REQUEST:Per Foreman/Labourer/hour or shift.
terminal contract
TERMINAL CONTRACT
  • Guaranteed Production Clause: Example: 1500 moves/24hr or pro rata
  • Non - Performance Clause:(Penalty Clause) If guaranteed production not achieved: Terminal to pay a penalty to the Line of $1000 per extra hour.
commercial dept marketing sales38
COMMERCIAL DEPT.MARKETING/SALES
  • PROMOTION
  • Advertising
  • Public relations
  • Exhibitions
  • Conferences etc.
  • Personal selling
  • PERSONAL SELLING
  • KNOW THE MARKET
  • KNOW DEVELOPMENTS (ANTICIPATION)
  • KNOW YOUR CUSTOMER
  • KNOW YOUR COMPANY
  • KNOW YOUR TARIFFS
finance adm department
FINANCE & ADM. DEPARTMENT
  • INVOICING
  • BOOK KEEPING
  • WAGE (SALARY) ADMINISTRATION
  • COST CONTROL
  • PROJECTS
  • EDP
finance adm department invoicing
FINANCE & ADM. DEPARTMENTINVOICING
  • Vessel’s outturn reports
  • Delivery/Reception reports
  • Stock reports
  • Working orders
  • Contracts
  • Rate agreements
  • Port Tariffs
finance adm department book keeping
FINANCE & ADM. DEPARTMENTBOOK KEEPING
  • System
  • Invoicing
  • Wage administration
  • Cost Control
  • Monitoring (debtors)
finance adm department wage salary administration
FINANCE & ADM. DEPARTMENTWAGE (SALARY) ADMINISTRATION
  • Salary info
  • Working hours
  • Overtime info
  • Increments/Extra’s etc.
  • (Collective) Labour agreement
finance adm department cost control
FINANCE & ADM. DEPARTMENTCOST CONTROL
  • Budget
  • Monthly overview
  • Annual overview
  • Balance sheet
  • Core figures
  • Results (Profit - Loss account)
  • Specifications
  • Reporting
finance adm department cost control45
FINANCE & ADM. DEPARTMENTCOST CONTROL
  • Budget
  • Monthly overview
  • Annual overview
  • Balance sheet
  • Core figures
  • Results (Profit - Loss account)
  • Specifications
  • Reporting
finance adm department cost control46
FINANCE & ADM. DEPARTMENTCOST CONTROL
  • OVERVIEW MONTHLY / ANNUAL
  • Budget items
  • Results (P+L account)
  • Comparison with budget
  • Core figures
  • Specifications
  • Verbal reporting: discrepancies, actual/future developments
finance adm department reporting
FINANCE & ADM.DEPARTMENTREPORTING
  • INFORMATION
  • OPERATIONAL
  • Production
  • Productivity
  • Occupancy rates
  • INFORMATION
  • MANAGEMENT
  • Not only financial
  • Short/Long term planning
  • Operations -> efficiency
  • Analyse -> measures -> developments.
finance adm department projects
FINANCE & ADM. DEPARTMENTPROJECTS
  • Investments
  • Extensions
  • (Lease) Contracts
  • Merger
  • Reorganisation
finance adm department electronic data processing
FINANCE & ADM. DEPARTMENTELECTRONIC DATA PROCESSING
  • Developments
  • Investment/Lease
  • Maintenance
human resources department
HUMAN RESOURCESDEPARTMENT
  • Personnel Organisation
  • Collective Labour Agreements
  • Administration (Wage/salary??)
  • Social legislation
  • Representation
  • Information - (confidential)
human resources department personnel organisation
HUMAN RESOURCESDEPARTMENTPERSONNEL ORGANISATION
  • Availability (holidays/illness)
  • Permanent/pool/agency
  • Training
  • Coaching
  • Quality control
  • Organisation of teams
  • Foremen
  • Technical support
  • Communication
human resources department personnel organisation55
HUMAN RESOURCESDEPARTMENTPERSONNEL ORGANISATION
  • TRAINING
  • COACHING
  • QUALITY CONTROL
  • Internal / External
  • Jobdescriptions
  • Assessments (System)
  • Promotion policy/system
  • Sanctions/dismissal
  • Communication
human resources department56
HUMAN RESOURCESDEPARTMENT
  • COLLECTIVE LABOUR AGREEMENTS
  • REPRESENTATION
  • SOCIAL LEGISLATION
  • Unions
  • Employers Association
  • Works council
  • ADMINISTRATION
  • INFORMATION
  • Wage/salary administration (??)
  • Filing
  • Confidentiality
  • Privacy legislation
human resources department57
HUMAN RESOURCESDEPARTMENT
  • GENERAL
  • Less physical functions
  • Increasing need specialist /combi functions
  • Automation: administration - planning - operations.
  • Flexibility / employability
  • Social climate
technical department
TECHNICAL DEPARTMENT
  • Equipment
  • Office / Site
  • Maintenance & Repair
  • Stockkeeping (Spareparts)
  • Planning/allocation
  • Equipment lease / hire
  • Husbandry (telephone / water)
  • Procurement/Claims
  • Research & Development
technical department maintenance repair
TECHNICAL DEPARTMENTMAINTENANCE & REPAIR
  • EQUIPMENT MAINTENANCE
  • Schedules factory / supplier
  • Coordination with Operations
  • Inspections
  • Safety certificates (Labour Inspection)
  • WORKSHOP REQUIREMENTS
  • Overhead crane
    • Central systems:
    • Lub. Oil
    • Hydrolic oil
    • Water suppl
    • Grease
technical department maintenance repair61
TECHNICAL DEPARTMENTMAINTENANCE & REPAIR
  • Central air system 12 atm. - two compressors
  • Hand tools (air + electric)
  • Lifting equipment for changing wheels
  • Fixed and/or mobile working platforms
  • Spare part store/ administration
  • Electric welding machines + burner
technical department maintenance repair62
TECHNICAL DEPARTMENTMAINTENANCE & REPAIR
  • Ventilated battery charge/store room + testing equipment
  • Drilling and grinding machines
  • Car lift (6 -10 tons)
  • Hydraulic lifting tools for cranes, up to 50 tons Steam cleaner
  • Electric terminals: 220 - 380 V 16 - 63A
  • Diesel fuel pump
  • El.power supply abt. 120 kwh.
technical department maintenance repair63
TECHNICAL DEPARTMENTMAINTENANCE & REPAIR
  • TYPICAL MAINTENANCE SCHEDULE DIESEL ENGINED EQUIPMENT DAILY
  • Engine control: water, oil, V-belts
  • Electrical: generator, safety functions, travel & working lights
  • General: tyres, ladders, safety guard, mirrors, fuel
technical department maintenance repair64
TECHNICAL DEPARTMENTMAINTENANCE & REPAIR
  • WEEKLY/50 HOURS
  • Check: tyre pressure, oil levels, generator, motors, battery
  • Lubricate:drive chains, wheel suspensions, steering linkage, splains on drive shafts.
  • 250 HOURS
  • Renew: engine oil, oil filters, air filters
  • Check:cable reels and connections, generator revs, voltage, brakes.
technical department maintenance repair65
TECHNICAL DEPARTMENTMAINTENANCE & REPAIR
  • 500 HOURS
  • Check: speed control of all engines and systems
  • 1000 HOURS
  • Check engine-fuel injectors, adjust valves, clean radiator
  • Internal check of all electric motors, bearings, doors (water-proof)
  • Check bolt connections on main frame, wheel suspensions, generator set and motors.
  • Lubricate hoist- and antisway cables.
technical department stockkeeping
TECHNICAL DEPARTMENTSTOCKKEEPING
  • Own stock of spareparts to be ascertained very carefully
  • Supplies from dealer / importer (availability - notice - quantity)
technical department equipment lease hire
TECHNICAL DEPARTMENTEQUIPMENT LEASE / HIRE
  • Flexibility
  • Type of equipment
  • Availability
  • Average requirement basis for own investments
  • Extra’s hire per day / week / month
technical department husbandry
TECHNICAL DEPARTMENTHUSBANDRY
  • Telephone connections
  • Water supply
  • Power supply
technical department procurement claims
TECHNICAL DEPARTMENTPROCUREMENTCLAIMS
  • Separation user/buyer sales/claims
  • Minimum three competitive offers
  • Comparable
  • Quality / delivery time
  • Available spareparts
  • Quantity rebates
technical department research development
TECHNICAL DEPARTMENTRESEARCH & DEVELOPMENT
  • Technological developments
  • Depending on terminal’s market position and size
  • R&D Philanthropist
security safety department
SECURITY/SAFETYDEPARTMENT
  • STAFF ONLY (??) (CONTRACTING OUT)
  • Gate keeping
  • Surveillance
  • Supervision fire fighting/life saving equipment
  • First aid - accidents
  • (Un)mooring vesssels
security safety department72
SECURITY/SAFETYDEPARTMENT
  • SUPERVISION SAFETY / ENVIRONMENTAL RULES
  • Waste disposal
  • Prevention oil pollution
  • Traffic/safety signs
  • Training First Aid certificates
  • Consultation/agreements Fire Brigade/Ambulance
  • Accident register
  • Labour plan (Safety-Health-Well-being-Environment)
  • Annual Report
operations department
OPERATIONS DEPARTMENT
  • PLANNING
  • VESSEL OPERATION
  • LANDSIDE OPERATION
  • OTHER ACTIVITIES
operations department75
OPERATIONS DEPARTMENT
  • KEY WORDS
  • Flexibility
  • Adaptability
  • Anticipation
  • TARGETS
  • High productivity/service level
  • Optimal use of capacities
  • Operating at lowest possible costs
operations department planning
OPERATIONS DEPARTMENTPLANNING
  • COMMUNICATION
  • EXTERNAL INFO from Ship’s Agent
  • Long Term Schedule
  • Coastwise Schedule
  • Delivery Information (IM - T/S)
  • Booking Information (EX)
  • Container Announcing List
  • Late Deliveries (EX)
operations department planning77
OPERATIONS DEPARTMENTPLANNING
  • Customs
  • Port Authority
  • Trucking Companies
  • Railways
  • Feederlines (T/S)
  • (Inland Waterway Transport)
  • Husbanding Services (Repairs - Laundry - Stores)
operations department planning79
OPERATIONS DEPARTMENTPLANNING
  • LONG TERM SCHEDULE:

Ship & Voyage nr.(Loading) Ports and dates(Discharging) Ports and dates(Transhipment) Ports and dates.

  • Guaranteed berth/gang/product- ion required
  • Fixed dates for export cargo.
  • Tight planning is required
operations department planning80
OPERATIONS DEPARTMENTPLANNING
  • COASTWISE SCHEDULE:
  • 10 - 14 days before arrival
  • Ship & Voyage nr.
  • Ports
  • Hours in port (ETA - ETD)
  • Closing dates. FCL: 12 hours before ETA LCL: 24 hours before ETA
operations department planning81
OPERATIONS DEPARTMENTPLANNING
  • DELIVERY INFORMATION
  • Discharging/Yard planning - Import
  • Delivery Information Form
  • 20/40 ctr. Per Operator
  • Weight
  • Specials (OH - OW - IMO)
  • Reefers + Temperature
  • Mode of delivery
  • IMPORT - T/S + particulars
operations department planning83
OPERATIONS DEPARTMENTPLANNING
  • BOOKING INFORMATION
  • Yard planning- Export
  • Start one week before arrival, daily updated.
  • Quantity 20/40’ per Operator and per destination
  • Weight Class
  • Specials (OH + OW + IMO)
  • Reefer + Temperature
operations department planning84
OPERATIONS DEPARTMENTPLANNING
  • CONTAINER ANNOUNCING LIST
  • Final Booking List
  • Loading Instruction
  • Numerical Order
  • Per Line (Consortia - Alliances)
  • Further as per Booking Info.
  • LATE DELIVERIES.
  • To be agreed upon.
  • Limited quantity, not hampering the operations, otherwise for account of shipping company.
  • Exact time of arrival and particulars must be available.
operations department planning85
OPERATIONS DEPARTMENTPLANNING
  • CUSTOMS
  • Customs clearance on board, but before arrival manifests and export documents are delivered to customs office.
  • Loading lists (Feeders, truck, railway) to be accompanied by relevant customs documents to prevent delays.
operations department planning86
OPERATIONS DEPARTMENTPLANNING
  • PORT AUTHORITY.
  • Declaration of Dangerous Goods (Import/Export) including stowage positions.
  • Permits in case of repairs with open fire (burning - welding)
  • Berth allocation
  • TRUCKING COMPANIES
  • Pick up at random, no notice, but certain regulation is required in order to prevent congestion.
  • Priority for perishable cargo.
operations department planning87
OPERATIONS DEPARTMENTPLANNING
  • RAILWAYS
  • Info to Railway Company for planning purposes; containers are allocated to specified wagons.
  • Direct/Indirect loading?
  • FEEDERS(INLAND WATERWAYS)
  • Stowage info/planning
  • Berth/labour/equipment allocation.
operations department planning89
OPERATIONS DEPARTMENTPLANNING
  • HUSBANDING SERVICES
  • Coordination with Terminal Operator
  • Close contact in order not to hamper the operation.
  • INTERNAL:
  • SHIPPLANNING - EXPORT
  • Outline Stowage from principal. (Central Stowage Office - Central Coordinating Office )
  • IMO/Specials appointed slots.
  • Operation Plan
  • Loading/discharging list - sequential.
  • Shiftlist.
operations department planning91
OPERATIONS DEPARTMENTPLANNING
  • SHIPPLANNING - EXPORT
  • Container Announcing List
  • 20/40/45/…48/49/52/53 ??
  • Destination
  • Weightclass: MT-10-15-20->20t
  • Yardposition - loading sequence.
  • Max. Stackweight
  • Stability/Trim - parameters.
  • SHIPPLANNING EXPORT
  • Loading List
  • Sequential
  • Completing Ship’s Stowage Plan
operations department planning93
OPERATIONS DEPARTMENTPLANNING
  • YARDPLANNING - EXPORT
  • 20/40/45/ …48/49/52/53 ????
  • Destination
  • Weightclass: MT-12-20->20t
  • Specials (OH - OW - OL - Flat-beds
  • Reefers
  • IMO ctrs - IMO segregation as per vessel regulations (port area’s)
operations department planning95
OPERATIONS DEPARTMENTPLANNING
  • SHIPPLANNING - IMPORT
  • Ship’s Stowage Plan
  • Discharging List
  • Sequential
  • YARDPLANNING - IMPORT
  • Outline Planning - T/S per destination - Line etc.
  • Import - truck/rail/CFS - at random - max. 2-high to prevent excessive shifting.
  • RTG stacking: 2 - h: one slot open in top tier3 - h: two slots open in top tier
operations department planning96
OPERATIONS DEPARTMENTPLANNING
  • DANGEROUS GOODS
  • IMO - Classification
  • Separate stacking/stowage
  • Water/liquid tight surface.
  • Special provisions for leaking cargo - ability to collect min. contents of one tanktainer.
  • Protective clothing: overalls, gloves, boots, masks.
  • Availability of daily stock- reports incl. yardposition.
operations department planning98
OPERATIONS DEPARTMENTPLANNING
  • TOTAL PLANNING
  • OPERATIONS PLAN:
  • Working times
  • Cranes/Gangs per shift
  • Crane division - separation
  • Longitudinal section
  • Discharge - Loading sequence: Total Vessel Per Bay Per Cell
  • Terminal Sailing Report (Reporting)
  • Electronic Data Interchange (EDI)
  • EDI: Structured data and standard messages.
  • United Nations Joint EDIFACT Board.
operations department planning101
OPERATIONS DEPARTMENTPLANNING
  • EDIFACT - MESSAGES
  • STOWAGE INFORMATIONBayplan-in BAPLIE Stowage instructions MOVINS Bayplan-out BAPLIE
  • DISCHARGE DEEPSEA Call info CALINF Ctr. pre-arrival adv. COPRAR Ctr. arrival info COARRI
operations department planning102
OPERATIONS DEPARTMENTPLANNING
  • LOADING DEEPSEA Call info CALINF Ctr. pre-dep. Advice COPRDP Ctr. dep. Confirm CODEPA
  • LANDSIDE OPERATION (Road/Rail/Barge) Ctr. release order COREOR Ctr. pick-up notice COPINO Ctr. departure conf. CODECO
  • LANDSIDE OPERATION (Road/Rail/Barge) Ctr. Accept. order COACOR Ctr. Arrival notice COARNO Ctr. Arrival confirm COARCO
operations department planning103
OPERATIONS DEPARTMENTPLANNING
  • BERTH ALLOCATION
  • WINDOWS as per Long Term Schedule agreement.
  • To be adjusted as required and possible.
  • Flexibility!!
operations department vessel operation
OPERATIONS DEPARTMENTVESSEL OPERATION
  • 24 hrs/day - 7 days/week.
  • Max. 4 cranes - 4 RTG’s per vessel.
  • Max. Productivity: 100 ctrs/hr.
  • Guaranteed productivity: e.g. 1200 ctrs/24 hrs.
operations department vessel operation105
OPERATIONS DEPARTMENTVESSEL OPERATION
  • LABOUR/EQUIPMENT
  • Gangsize conventional Full Container Operation.
  • 2 Cranedriver/Radioman
  • 1 RTG driver
  • 4-5 Tugmasters (MTS - 2)
  • 2 Checkers
  • 3 Lashing men.
  • Productivity: 180 - 200 ctrs/shift.
operations department vessel operation106
OPERATIONS DEPARTMENTVESSEL OPERATION
  • Gangsize (technically) dependent on phase of automation and vessel construction. (Near) future??:
  • 2 Cranedriver/Radioman
  • - AGV
  • - ASC/OHBC
  • ? Checkers (container identification?) ?
  • Lashing men. (Open Hatch + Guides “on deck” vessels?)
operations department landside operation
OPERATIONS DEPARTMENTLANDSIDE OPERATION
  • LABOUR/EQUIPMENT
  • Receiving/delivery
  • 16 hrs/day - 5/6 days/week
  • Housekeeping
  • 2 RTG drivers
  • 2 Checkers
  • 2 ECH FLT’s (MT’s)
  • 4 Tugmasters
operations department landside operation111
OPERATIONS DEPARTMENTLANDSIDE OPERATION
  • LABOUR/EQUIPMENT
  • CONTAINER FREIGHT STATION - CFS
  • 8 hrs/day - 5days/week
  • Per stuffing/stripping gang: Palletized: 1 FLT + 2 Lab. Conventional: 1 FLT + 4 Lab.
terminal operations general aspects
TERMINAL OPERATIONSGENERAL ASPECTS
  • CONTAINER FREIGHT STATION - CFS.
  • Stuffing/Stripping into/out of container.
  • Re-Stuffing/Consolidation.
  • Receiving/delivery LCL cargo
  • Platform shed
  • FLT’s 2-3 tons cap.
operations department other activities
OPERATIONS DEPARTMENTOTHER ACTIVITIES
  • AGENCY SERVICES
  • MT CONTAINER DEPOT
  • TRUCKING
  • CONTAINER REPAIR
  • FREIGHT FORWARDING
terminal management115
TERMINAL MANAGEMENT
  • MANAGEMENT BY OBJECTIVES (BUDGET) COMMUNICATION VIA OVERLAPPING CIRCLES
  • WORKS COUNCIL
  • LABOUR MEETINGS
  • MORNING PRAYERS
  • OPERATIONS TEAM
  • (INFO TEAM)
  • MANAGEMENT TEAM
terminal management116
TERMINAL MANAGEMENT
  • WORKS COUNCIL
  • Regulated by law
  • Right of advise
  • Right of approval
  • Right of appeal
  • Works council meeting - 6/yr
  • Consultative meeting - 6/yr chairman in turn
terminal management117
TERMINAL MANAGEMENT
  • LABOUR MEETING
  • Periodic (weekly)
  • Assistent Manager
  • Foremen
  • Labourers
  • Information about running projects
  • Evaluation, learning from mistakes
  • Information about new projects
  • Feed back from labour regarding: Safety Production Better use of equipment
  • New ideas
terminal management118
TERMINAL MANAGEMENT
  • MORNING PRAYERS
  • Daily
  • Operations Manager - Chairman Comm. Manager Assistent Manager TD Planning employee
  • Proceedings/productions last 24 hrs.
  • Changes in planning
  • Aob.
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TERMINAL MANAGEMENT
  • OPERATIONS TEAM
  • Weekly
  • Operations Manager - Chairman
  • Assistent Managers
  • Info ex/to MT
  • Operational developments- Productions Yard Lay-out Drastic repairs equipm/site Significant oper. developm.
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TERMINAL MANAGEMENT
  • (INFO TEAM)
  • Monthly
  • Managing Director - Chairman
  • (Members MT)
  • Staffemployees: Procurement Claims Security/Safety
  • General Info
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TERMINAL MANAGEMENT
  • MANAGEMENT TEAM
  • Weekly
  • Managing Director - Chairman
  • Dep. Man. Dir. (Comm. Dept.)
  • Operations Manager
  • Technical Manager
  • Human Resources Manager
  • Controller
  • MANAGEMENT TEAM
  • Budget - put together/discuss
  • P+L account
  • Periodic overviews
  • Possisble measures
  • Any significant development
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TERMINAL MANAGEMENT
  • BOARD OF COMMISIONERS
  • Periodically/Events
  • SHAREHOLDER’S MEETING
  • Annual
  • Approval
  • Dividends
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TERMINAL OPERATIONS & MANAGEMENT
  • EXAMPLE:
  • INTERMODAL SHIPPING
  • Europe - Far East v.v.
  • 9 VESSELS - 4000 TEU
  • PORT: Imp - Exp - T/S
  • Window: Weekly -Wednesd.: 00.00 - 16.00
  • Productivity Guarantee: 1200 moves/24hr
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TERMINAL OPERATIONS & MANAGEMENT
  • Long Term Schedule: Wed. 00.00 - 16.00 hrs
  • Oct. 1: Coastwise schedule: Wed. Oct 14: 01.00 - 16.00 Closing dates: FCL: Tue. Oct. 13 - 13.00 LCL: Mon.Oct. 12 - 17.00
  • Booking Informations: From Oct. 1st. daily updated stating export containers per destination/size/weight/specials
  • Yardplanning: Per destination/size/weightclass/etc taking above info into account.
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TERMINAL OPERATIONS & MANAGEMENT
  • Oct. 9: Delivery Info. Form. Planning general outline Import and T/S containers.
  • Total moves: Import 175 Export 85 T/S 400 Total 650
  • Info/communication Truck, Rail and Feeder Lines.
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TERMINAL OPERATIONS & MANAGEMENT
  • Tue. Oct 13: Final ETA: Wed. Oct.14: 00.00 Pilot - 01.00 Alongside.
  • Tue. 13 Oct. 1400: Agreed Labour/Equipment Planning: Wed. 00.00 - 08.00 2 Gangs 08.00 - 16.00 2 Gangs
  • Tue 13 Oct. 1500: Container Announcing List. Loading: 100 ctrs.
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TERMINAL OPERATIONS & MANAGEMENT
  • Tue 13 Oct. 1600: ETA Pilot 14/10 02.00 Alongside 14/10 03.00
  • Altered Planning: Wed. 14/10: 00.00 - 08.00 1 Gang 08.00 - 16.00 2 Gangs
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TERMINAL OPERATIONS & MANAGEMENT
  • Actual:
  • Arrival alongside: Wed. 13 Oct. 0500 hrs. Moves 775 (Extra MT’s)
  • Operation: 05.00 - 08.00 1 Gang 08.00 - 16.00 4 Gangs
  • Reporting to Coordinating Office via Terminal Sailing Report.
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TERMINAL OPERATIONS & MANAGEMENT
  • REMARKS:
  • Guaranteed Productivity: 05.00 - 16.00 = 11 x 50 = 550
  • Actual Productivity: 775
  • Idle Time - Waiting for Arrival: 01.00 - 05.00. To be invoiced: Beyond 2 hours after Final ETA = 2 hours at agreed rate per Gang as ordered (= 4 Ganghours.)
  • IN SPITE OF ALL MODERN TECHNOLOGY AND DEVELOPMENTS:
  • A SHIP IS NOT A BUS.