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Spanish for Telecommunicators. Presented by: [Insert Training Agency Here]. TCLEOSE Course #22109. Instructors. [Insert Instructors Name(s)]. Student Introduction. Course Objectives. Learn the proper enunciation of the Spanish alphabet, words, and phrases.

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spanish for telecommunicators

Spanish for Telecommunicators

Presented by:

[Insert Training Agency Here]

TCLEOSE Course #22109

instructors
Instructors

[Insert Instructors Name(s)]

course objectives
Course Objectives
  • Learn the proper enunciation of the Spanish alphabet, words, and phrases.
  • Be able to recognize the pronunciation of Spanish numbers, weekdays and months.
  • Learn basic Spanish grammar which will help you communicate more effectively.
course objectives continued
Course Objectives Continued
  • Be able to use key Spanish phrases to assess your caller’s needs.
  • Be able to access [Translation Service] for full translation services.
  • Discuss some of the unique cultural norms of callers who speak Spanish.
what s a hispanic
What’s a “Hispanic?”
  • Term coined by U.S. Census Bureau to refer to all Spanish speakers and people with Spanish surnames.
  • Much resistance to term from “Hispanics”
  • Not all Latin Americans speak Spanish.
  • Largest Spanish speaking populations in U.S. are from Mexico, Puerto Rico, & Cuba.

2.9

fear not
Fear Not!

Nothing to Fear

Don’t be intimidated

You may be confused

…by the grammar

…by the pronunciation

…by the native speaker

…by the people around

1.2

pronunciation vs enunciation
Pronunciation vs. Enunciation

Pronunciation

  • The act or manner of articulating speech
  • A phonetic transcription of a given word

Enunciation

  • To declare formally; state.
  • To pronounce clearly; enunciate

1.2

easy does it
Easy Does It

Remember even though Spanish is a foreign language to you,

it is very phonetic, and therefore, very easy to pronounce

1.2

tips for the tongue
Tips for the Tongue

It is important to remember… that

is like before or

E

I

G

H

1.2

slide13

H

is always silent

J

H

is like

1.2

slide14

Th

T

The letter is pronounced

1.2

spanish alphabet

A = Ah

B = beh

C = seh

CH = CHeh

D = deh

E = EH

F = EH-feh

G = HEH

H= AH-cheh

I = ee

J = HOH-tah

K = kah

L = EH-le

LL=EH-yeh

M = EH-meh

N = EH-neh

N = EH-nyeh

O = Oh

P = peh

Q = koo

R = EH-reh

RR= EH rreh

S = EH-seh

T = teh

U = OO

V = veh

W=DOH-BLEH-OOH

X = EH-Kees

Y=E-GRIHYEH-GAH

Z=SEh-TAH

Spanish Alphabet

1.1

can i buy a vowel
Can I Buy a Vowel?

Father

Elementary

Me

Orange

do

à=AH

è=EH

í =EE

ó =OH

ú =Ooh

1.2

spanish for telecommunicators17
Spanish for Telecommunicators

When a word ends in a vowel or “n” or “s”, the next to the last syllable is stressed

1.2

slide18
“y” is only a vowel when it stands alone!

Spanish version Spanish

of “and” for “or”

"y" "o"

1.2

sound off
Sound Off

When a word ends in any consonant

other than “n” or “s”, the last syllable is emphasized.

1.2

accented letters
Accented Letters

Help with pronunciation -

Mamá, (mah-mAH)

Interés (een-teh-rEHs)

Terrífico (the-rrEE-fee-koh)

Create new words –

Si (If) Sí (Yes)

1.7

slide22
The “Tilde”

Ñ

Mañana (tomorrow)

(mah-Nyah-nah)

1.7

slide23
Diéresis (Umlaut)

ü

Vergüenza (shame)

(behr-goo-ehn-sah)

1.7

punctuation marks
¡Punctuation Marks!

Let’s the reader know the sentence isa expressive emotion or a question.

¡Salga de la casa! Get out of the house!

¿Que es su emergencia?

What is your emergency?

1.7

dealing with diphthongs
Dealing with Diphthongs

A diphthong is a combination of two vowels, pronounced as a single syllable. The “a, o, and e”…are strong. That means you pronounce them with a lot of EMPHASIS.

The “u” and “i” are the weak vowels, so say them softly.

1.8

slide26
Perfect Cognate

A word that is spelled exactly the same

or almost the same in two different

languages and has the same definition

1.8

spanish english cognates
Spanish/English Cognates

Horrible Color

Natural Banana

Popular Sociable

Terrible Radio

Soda Doctor

Plaza Chocolate

1.8

slide28
Near Cognates

Words so similar in both languages that their meanings are unmistakable.

  • A letter or two is different,
  • An accent mark on the Spanish word distinguishes that word from English.

1.8

slide29

Spanish/English

Near Cognates

Ambulancia Momento

Accidente Policía

Agente Teléfono

Reporte Problema

Información Contrabando

1.8

numbers
Numbers

One = uno Six = Seis

Two = dos Seven = Siete

Three = Tres Eight = Ocho

Four = Cuatro Nine = Nueve

Five = Cinco Ten = Diez

1.4

slide31

Numeros

Eleven = Once (OHN-seh)

Twelve = Doce (DOH-seh)

Thirteen = Trece (TREH-seh)

Fourteen = Catorce (kah-TOHR-seh)

Fifteen = Quince (KEEN-seh)

1.4

big numbers
Big Numbers

HundredCien, Ciento

Thousand

Mil

Million

Millón

Nineteen hundred.... Mil novecientos…

1.4

area codes
Area Codes

Be familiar with area code(s) for your jurisdiction -

  • [add local area code]
  • [add local area code]

1.4/1.5/2.1

what time is it
What Time Is It?

¿Qué hora?

Son las dos. (It is 2:00)

Son las cinco y quince. (It is 5:15)

Son las cuátro y media. (It is 4:30)

Mediodía = Noon

Medianoche = Midnight

2.3

days of the week
Days of the Week

Monday = Lunes

Tuesday = Martes

Wednesday = Miércoles

Thursday = Jueves

Friday = Viernes

Saturday = Sábado

Sunday= Domingo

2.3

months
Months

January April

- Enero - Abril

February May

- Febrero - Mayo

March June

- Marzo - Junio

2.3

months37
Months

July October

- Julio - Octubre

August November

- Agosto -Noviembre

September December

- Septiembre - Diciembre

2.3

adam or eve
Adam or Eve?

“o” ending = Masculine and

“a” ending = Feminine

Generally, words ending in “o” are masculine. There are exceptions as in any language, the most common being: “LA mano”, “EL agua”.

1.6

one or more
One or More?

As in English, nouns in Spanish can be singular or plural. The “s” or “es” ending on a noun indicates the plural.

El, La

Los, Las

Unos, Unas

2.6

me myself i
Me, Myself & I

Subject Pronouns

English Spanish

I Yo

Tú You (informal)

Usted You (formal)

Él He

Élla She

2.6/2.7

plural pronouns
Plural Pronouns

English Spanish

We Nosotros/tras

You (Spain) Vosotros/tras

They (masc.) Ellos

They (fem) Ellas

2.6/2.7

sir madam
“Sir/Madam”?

“usted”

As a professional, you should use “usted” when addressing Spanish-speaking people as a sign of respect.

2.8

greetings
Good Morning

Good Afternoon

Good Evening

How may I help you?

Can I help you?

Thank You for calling

Have a good Day

Hope it goes well

Buenos días

Buenas tardes

Buenas noches

¿Cómo le puedo ayudar?

Puedo ayudarle?

Gracias por llamar

¡Que tenga buen día!

Que le vaya bien

Greetings

1.3

i am the voice of 9 1 1
I am the VOICE of 9-1-1

Bueno, habla la despachadora de 911.Hello, this is the 9-1-1(female)dispatcher

Bueno, habla el despachador de 911.Hello, this is the 9-1-1(male)dispatcher

2.2

what s in a name
What’s in a Name?

¿Cómo se llama?

¿Que es su Apellido?

¿Que es su nombre completo?

1.3/2.1/3.2/4.1/5.1/6.1

spanish last names
Spanish Last Names

Juan Roberto Gonzalez López

  • Gonzalez is his father’s last name.
  • López is his mother’s name.

Ana Maria Pérez Soto de* Cruz

  • Pérez is her father’s last name.
  • Soto is her mother’s name.
  • Cruz is Ana Maria’s married name.

* “de” means “of, from, or about” and is often used to indicate that a woman is married.

2.9

let s practice
Let’s Practice

If Antonio Roberto Treviño Gonzalezmarried María Victoria Mata Resendez, what would be her married names?

If they have a baby boy named José María, what would his full name be?

2.9

helpful phrases
Helpful Phrases

Speak slowly, please

- Hable despacio, por favor

I speak little Spanish

- Hablo poco español

Is there anyone there who speaks English?

  • ¿Hay alguien alli que habla ingles?

Repeat

- Repita

1.3/2.5

hispanic cultural norms
Hispanic Cultural Norms
  • Traditional gender roles
  • Family dynamics
  • Children as Interpreters

2.11/2.12/2.13

slide50
I do not understand

- No entiendo

Can you understand me?

- ¿ Me entiende?

Does anyone speak English?

- ¿ hay alguien que habla ingles?

1.3/2.5/3.2

slide51
Do you have an emergency, yes or no?Tienes una emergencia, si o no?Do you need…the Police?

Necesitas la policia?

…the Paramedics?

…los medicos?

…the Fire Department?

…los bomberos?

1.3/2.3/3.2/4.1/5.1/6.1

key phrases to verify ali ani
What is your address?

¿Que es su dirección?

What is your phone number?

¿Que es su número de teléfono?

Key Phrases to Verify ALI/ANI

1.3/2.1/3.2/4.1/5.1/6.1

help using translation service
HELP!Using [Translation Service]
  • [Insert the process for conferencing with your agency’s translation service]
  • [Insert your prompts, such as:

What language, please?

Client ID?

Client Name?

Other?]

2.5

who s on first
Which?

Who?

What?

When?

Where?

Why?

How?

How Many?

¿Cúal?

¿Quién?

¿Qué?

¿Cuándo?

¿Dónde?

¿Por Qué?

¿Cómo?

¿Cuánto

Who’s on First?

2.3

good to know
Good to Know

Please, don’t hang up… don’t hang up.

Por favor, no cuelge… no cuelge.

One Moment

Un Momento

Please don’t hang up. Wait for a translator.

Por favor, no cuelge. Espere a un traductor.

Just a moment, I need to send helpUn momento, necesito mandar ayuda.

1.3/3.2/3.3/4.1/5.1/6.1

easy on the ear
Easy on the Ear!

Calm down

¡Calmese!

Help is on the way.

Ayuda esta en camino.

1.3/3.2/4.2/5.2/6.2

weapons hay armas si o no que tipo
Gun/Pistol

Knife

Hammer

Scissors

Stick

Bat

Pistola

Cuchillo

Martillo

Tijeras

Palo

Bate

Weapons? ¿Hay Armas, Si o No?¿Que tipo?

3.1/4.1/4.5

weapons hay armas si o no que tipo58
Rifle

Shotgun

Bottle

Axe

Chain

Dagger

Rifle

Escopeta

Botella

Hacha

Cadena

Daga

Weapons? ¿Hay Armas, Si o No?¿Que tipo?

3.1/4.1/4.5

mas armas
Mas armas!

Rope

Switchblade

Bomb

Brick

Razor blade

  • Mecate
  • Navaja/Daga
  • Bomba
  • Ladrillo
  • Hoja de afeitar

3.1/4.1/4.5

words to listen for
A fight– Una lucha or pelea

Fighting – Luchando/Peleando

Bomb threat - Amenaza de bomba

Car accident - Accidente de carros

Bicycle accident - Accidente de bicicleta

Telephone threat - Amenaza por teléfono

Words to Listen for…

4.1

let s all agree
Let’s all agree

Adjectives agree in number and gender

with the nouns they describe or modify

The white blouse

- La camisa blanca

The yellow cars

- Los carros amarillos

2.7/2.4/2.9

descriptions
Tall

Short

Thin

Stocky/Fat

Young

Old

Hispanic

Caucasian

African-American

Alto –a

Bajo –a

Delgado –a

Gordo –a

Joven

Viejo –a

Hispano –a

Blanco –a / Güero - a

Negro –a / Moreno - a

Descriptions

2.4/4.3

colors
Black

White

Blue

Brown

Yellow

Orange

Green

Red

Silver

Silver Plated

Pink

Purple

Gold

Negro /a

Blanco /a

Azul

Moreno /a, Café / Marrón

Amarillo

Anaranjado

Verde

Rojo /a

Plata

Plateado

Rosa

Morado – a

Oro

Colors

2.4/4.3/4.4

what color hair
What Color Hair?

What color is his /her hair?¿Qué color es su pelo?

2.4/4.4

do blondes have more fun
Brunette

Gold

Dark

Gray

Light (color tone)

Silver

Silver Plated

Straight

Curly

Short

Long

Moreno

Dorado –a/oro

Oscuro –a

Gris

Claro –a

Plata

Plateado

Liso

Rizado,rizo

Corto

Largo

Do blondes have more fun?

2.4/4.3

more descriptors
More descriptors

Describe the person

Describa la persona

Race Weight

-- Raza -- Pesa

Gender Freckles

-- Sexo -- Pecas

Height Dimples

-- Altura -- Hoyuelos

2.4/4.3

all dressed up
Shirt

Pants

Socks

Shoes

Coat

Jacket

Hat/cap

Dress

Sandals

Camisa/Playera

Pantalones

Calcetines

Zapatos

Abrigo

Chamarra/Chaqueta

Sombrero/gorra

Vestido

Sandalias/Chanclas

All Dressed Up

What is the person wearing?

¿Qué lleva puesto(a)?

2.4/4.3

key information needed
Key Information Needed

Where are you hurt? ¿Donde estas herido?

Is there blood? ¿Hay sangre?

From where? ¿De donde?

From where is the blood?

¿De donde esta sangrando?

2.3/6.1

body parts
Head

Hair

Eyes

Nose

Mouth

Arm (s)

Hand (s)

Finger (s)

Legs

Feet

La cabeza

El pelo/cabello

Los ojos

La nariz

La boca

El (los) brazo (s)

La (s) mano (s)

El (los) dedo (s)

Las piernas

Los pies

Body Parts

4.3/6.1

more body parts
Ear = La Oreja

Lips = Los Labios

Face = La cara

Teeth = Los Dientes

More Body Parts

4.3/6.1

qu es su
Name (complete)

Address

Zip Code

Phone Number

DOB

Place of Birth

Age

Work (Place of)

Nombre completo

Dirección y calle

Código (Zona) postal

Número de teléfono

Fecha de nacimiento

Lugar de nacimiento

Edad o años

Trabajo

¿Qué es su…

2.1

let s review
Let’s Review

Alphabet

Numbers

Weekdays

Colors

Clothing

Information to establish an event

miscellaneous identifiers
Scars

Marks

Tattoos

Glasses

Contact Lenses

Pregnant

Drunk/Inebriated

Cicatrices

Marcas

Tatuajes

Lentes (Ante Ojos)

Lentes de contacto

Embarazada

Borracho/a

Tomado

Intoxicato

Miscellaneous Identifiers

4.1/4.3

vehicle descriptions tipo del auto
VEHICLE DESCRIPTIONS ¿Tipo del auto?

Carro

Camion/troca

SUV

Camioneta/Van

Autobús

Una bicicleta

Una motocicleta

4.4

what direction are you going qu direcci n vas
What Direction are You Going?¿Qué dirección vas?

NORTH/NORTE

WEST/ OESTE

EAST / ESTE

SOUTH/ SUR

4.4

vehicle accident key words
VEHICLE ACCIDENT – Key Words
  • Un choque (a crash)
  • El choque (the crash)
  • Atropellado (run over)
  • Herido/Lastimado (injury)

6.1

theft robbery or burglary key words
Theft, Robbery or Burglary – Key Words

Robo – Burglary and Robbery

Ahora – Now (in progress)

Esta mañana – this morning

Anoche – last night

Ayer - yesterday

2.3/4.1/5.1/6.1

domestic violence key words
DOMESTIC VIOLENCE - Key Words

Pegar (Hit)

Golpear (Hit)

Matar (Kill)

Violento (Violent)

Loco (Crazy)

Drogas (Drugs)

Tomado (Drunk)

Intoxicado (Intoxicated)

¿Hay heridos? Is anyone hurt?

3.1/4.1

family members
Mother, Father

Parents

Relatives

Spouse

Child

Guardian

Grandmother

Grandfather

Aunt/ Uncle

Mamá, Papá

Padres or Papas

Parientes

Esposo (a)

Niño (a)

Guardián

Abuela

Abuelo

Tía / Tío

Family Members

4.1

scenario
Scenario

Respond to a DV call –

  • 1:45 am
  • Relative
  • Bruises, cuts
  • Not the first time
  • Alcohol involved
  • Unknown weapons

4.1

chief complaints
Ataque al corazón

Dolor de pecho

Enfermedad

La herida

El dolor

Hacerse daño

La Fiebre

El resfriado

La gripe

La tos

Heart attack

Chest Pain

Illness, Sickness

Injury

Pain

To injure oneself

Fever

Common cold

Flu

Cough

CHIEF COMPLAINTS

6.1

chief complaints84
La Fractura

El SIDA

La Pulmonía

El Infarto de Corazón

El Inválido/a

La Medicina

La Receta/Prescripción

Fracture

AIDS

Pneumonia

Cardiac arrest

Handicapped

Medication

Prescription

CHIEF COMPLAINTS

6.1

medical calls more vocabulary
MEDICAL CALLS –more vocabulary

Faint Desmayo

Bleed Sangrar

Burn Quemar

Swollen Hinchado

6.1

fire calls key words
FIRE CALLS –Key Words

Fire Lumbre/Fuego/Encendio

Firefighter Bombero

Burning Quemando

Is everybody outside? ¿Estan todos afuera?

Get Out!¡Salgese!

Stay outside!¡Quedese afuera!

5.1/5.2

scenario87
SCENARIO
  • Answer 9-1-1 call
  • Tell caller you speak little Spanish
  • Get location
  • Get call back number
  • Police, Fire, or Ambulance?
scenario88
SCENARIO
  • Tell caller you don’t speak much Spanish.
  • Verify Caller’s address and phone number
  • Tell caller not to hang up
  • Get Language Line on the phone
recommended reading
Recommended Reading

Essential Spanish for Law Enforcement

Mastering Spanish Vocabulary