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Management INLS 227 Fall 2002 Owner v. Manager Owner “ran his own business” managed business and people Played a big part in running daily activities Opened and closed shop Had one building Made those deposits to the bank Management Manager Not owner Was subservient to owner

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INLS 227

Fall 2002

owner v manager
Owner v. Manager
  • Owner
    • “ran his own business”
    • managed business and people
    • Played a big part in running daily activities
    • Opened and closed shop
    • Had one building
    • Made those deposits to the bank
  • Manager
    • Not owner
    • Was subservient to owner
    • Managed the daily activities
the professional manager
The Professional Manager
  • Professional Management Programs
      • Wharton Business School 1881
      • Harvard Business School 1908
      • NYU Business School 1918
  • Three factors around this time leading to professional management status:
      • Growth of big business
      • Separation of ownership from management
      • Development of a transferable body of management knowledge
business management
Business Management
  • Finance
  • Manufacturing
  • Purchasing, transportation, and physical distribution
  • Human Resources Management
  • Employee Benefits
  • Technology
  • Administrative Systems
management finance
Management - Finance
  • Role
    • Translates all information into financial, bottom line.
    • Managing money
  • Responsibilities of the Chief Financial Officer
    • Sets financial and financing policies
    • Provides measurements
    • Plans annual and long range goals
    • Evaluates economic trends
    • May also be chief investment officer – setting investment policies
  • Planning a manufacturing organizational structure
      • Develop strategy and goals
      • Assign people to structure
  • Manpower planning and performance
      • wages
      • labor
  • Manufacturing processes
      • process design
      • planning manufacturing/production systems
  • Materials management
      • Planning of production and materials
      • Evaluation
  • Materials handling & warehousing
      • basic handling principles
      • equipment and systems for handling
      • planning the warehouse
  • Quality management
    • Quality Control
    • Vendor quality
    • Customer feedback information
  • Facilities management
    • Location
    • Plant capacity, layout, equipment installation
    • Automation
  • Originally, the “purchasing agent”
  • Importance transitioned it to purchasing manager
  • Inventory control
    • Just-in-time
  • Purchasing of capital equipment
  • Great place for cost cutting
physical distribution
Physical Distribution
  • Gets the finished product to the right place, at the right time, in the right condition, and at the right cost for customer sales
  • Acts as buffer between production of product and the customers or market for the product by maintaining inventories, transportation, operating the warehousing facilities
  • Acts in support and in complement with production, marketing, sales
human resources management
Human Resources Management
  • Locating, appraising, selecting, and placing employees in a timely and efficient manner
  • Requires integration of dynamics of organization, awareness of long-term strategic plans of the organization,
  • Statistical data on separations, promotions, demotions, hires
  • Use of computer technology critical
    • PeopleSoft, HRNetSource
human resources management13
Human Resources Management
  • Importance of compliance with government regulations
    • 1960’s the gov’t focused on the workplace as the arena for for social change
    • Amount of regulations had profoundly affected the organization and responsibilities of HR.
hr compliance
HR Compliance
  • Documentation and Records
    • Federal statutes and regulations require maintenance of records for varying periods of time.

nonexempt employees records kept for 3 yrs

involuntary terminations – 6 months

Occupational Safety and Health Act (OSHA) records kept for 5 yrs – required for work-related deaths, injuries, illnesses

hr compliance15
HR Compliance
  • Fair Labor Standards Act FLSA
  • Civil Rights Act of 1964 – Title VII
  • Employee Retirement Income Security Act ERISA
  • Occupational Safety and Health Act OSHA
  • Affirmative Action
  • Family and Medical Leave Act 1993 FMLA
  • Americans with Disabilities Act 1992 ADA
  • Consolidated Omnibus Budget Reconciliation Act COBRA
  • Equal Employment Opportunity Commission EEOC
human resources management16
Human Resources Management


  • Employee Compensation
    • Benefits
    • Bonus, Incentive awards
    • Direct pay - largest portion of compensation costs
  • Must develop pay structures
    • Market value,job pricing,evaluation structures (points system)
  • Strategy to determine increases
    • Merit, inflation, across-the-board,
human resources management17
Human Resources Management
  • Employee Benefits
    • Def: additional compensation or pay in the form of vacations, sick leave, social security, pensions…
      • Life insurance, medical insurance, profit sharing, pension, SS, discounts, sick, vacation, rest periods, relocation expenses, counseling, credit unions…
human resources management18
Human Resources Management
  • Manage Executive Compensation
    • Base salary, annual incentive awards and bonuses, long-teem incentives, stock options, special stock, supplemental pension plans,, perquisites [car, office, plane, medical, club memberships, in-town apt,. Sabbatical leaves…
human resources management19
Human Resources Management
  • Training and Development
    • Different from school training – adult training needs
    • Learner involvement, tailored learning activities, informal, manageable units, applied
    • Employee training v. Management training
    • Evaluation of training is important
    • Training cost money!
human resources management20
Human Resources Management
  • Performance Appraisal
  • Employee Relations- quality of work, employee health
  • Labor Relations
  • Safety
  • Security
key resources for hr
Key Resources for HR


  • CCH Health and Human Resources Management
  • BNA Human Resources Library
  • ABI-Inform
  • LexisNexis Academic
  • Business Source Elite
  • Best Practices Database
  • Dissertation Abstracts Online
  • Wall Street Journal
key resources for hr22
Key Resources for HR
  • Internet Resources
    • Department of Labor
    • Bureau of Labor Statistics
    • National Labor Relations Board
    • U.S. Census
    • Report on the American Workforce
    • National Compensation Surveys
    • Employee Benefits Survey
    • Training Supersite from Training Magazine
key resources for hr23
Key Resources for HR
  • Magazines and Journals
    • HR Focus
    • HRMagazine
    • Human Resource Development Quarterly
    • Human Resource Management
    • Monthly Labor Review
    • Personnel Psychology
    • Research in Personnel and Human Resources Management
    • Training
    • Workforce
key resources for hr24
Key Resources for HR
  • Associations

Society for Human Resources Management

American Society for Training & Development

key resources for hr25
Key Resources for HR
  • Books
    • Handbook of Labor Statistics
    • American Salaries and Wage Survey
    • Human Resources Yearbook
    • The ASTD Training and Development Yearbook
    • Deskbook Encyclopedia of Employment Law
    • The Executive Handbook on Compensation: linking strategic rewards to business performance
    • The Performance Management Pocketbook