Test Management –Incident Management
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Test Management –Incident Management. What is Incident? Actual behaviour ≠ Expected behaviour (When the actual behaviour of the software under test (SUT) is not equal to the expected behaviour) What is Incident management? Managing incidents through the process of
Test Management –Incident Management
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Test Management –Incident Management What is Incident? Actual behaviour ≠ Expected behaviour (When the actual behaviour of the software under test (SUT) is not equal to the expected behaviour) What is Incident management? • Managing incidents through the process of • Discovery of incidents • Classification of incidents • Correction • Confirmation
Test Management –Incident Management When are incidents raised (at what stages) Incidents may be raised during, • Development • Review • Testing • Use of the software
Test Management –Incident Management Incidents raised against? Code Working system Documentation - requirement documents, development documents, test documents, help documents & installation documents.
Test Management –Incident Management Objectives of the incident report • Provide feedback on the problem to the concerned and to enable them in identifying, isolating and correction of the same. • Provide test leaders a means of tracking of quality of the SUT and the progress of testing • Provide ideas for test process improvement
Test Management –Incident Management Incident report includes; • Identification of the test item and environment (build version no.) • Description of the incident to enable reproduction (may include screen shot) • Expected and Actual result; • Life cycle process in which the incident was observed (Requirement stage or Design stage etc) • Degree of impact on stakeholder interests (severity) • Urgency to fix (priority)
Test Management –Incident Management Incident report includes; • Status of the incident (open, deferred, duplicate, waiting to be fixed, fixed awaiting retest, closed) • References (test case id) • Date of issue, issuing organization, and author (for documents) • Conclusions (recommendations)