CONFLICT MANAGEMENT. Chapter 16 Lecture 2. 5 ways to manage conflict. Avoidance Competition (A) Accommodation (B) Compromise (C) Collaboration (D). Conflict Continuum. I win, you lose (competition—A) I lose or give in (accommodate — B)
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Chapter 16 Lecture 2
I win, you lose (competition—A)
I lose or give in (accommodate—B)
We both get something (compromise—C)
We both “win”(collaborate—D)
A B C D