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Unmanned Convenience Stores as the name suggests are departmental shops that do not make use of manned cashiers or operands. The store is fully automated owing to the integration of ICT technologies. The concept relies on smartphone-related technologies and the inclusion of Artificial Intelligence-based tools to remove traditional features of the store. The concept of Unmanned stores was first mentioned in research conducted by Cisco Internet Business Solutions Group. The paper was based on the increased proliferation of end-user devices like mobile phones, tablets, etc. The first version of
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Unmanned Convenience Stores
The first version of an Unmanned Store was developed by the company ShelfX in the year 2014. This version of an unmanned store had a cashier-less payment gateway that allowed the customers to swipe their cards on the phone to make a payment
Nayasale Retail Pvt. had opened an Indian fully- automated, cashier-free shop. Watasale at Kochi's Gold Souk Grande Mall is another example of the same. The business uses a combination of cameras, Artificial Intelligence, and other sensors to run unattended 24 hours a day, seven days a week
The growth in digitalization across the convenience store vertical is anticipated to enhance a customer's shopping experience and their level of satisfaction with the same
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