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Gizmosupport Services

Gizmosupport is currently offering Mobile and Wireless Data Services support to some of the largest telecom brands in India and Abroad. It is India's largest Data Service support organization.

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Gizmosupport Services

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  1. Founded 9 years ago, Gizmosupport is the leading global provider of innovative business process services with its core competencies in Wireless Data services. Our solutions are used by the Telecom Industry for enhanced customer experience. We offer multilingual as well as regional language support so as to maintain the cultural connect. http://www.gizmosupport.com http://www.twitter.com/Gizmosupport http://www.facebook.com/Gizmosupport https://plus.google.com/u/0/b/110978406795535131798 Welcome To GizmoSupport

  2. Our Clients • Aircel • Airtel • Reliance • Idea • Vodafone • S-Tel • DOCOMO

  3. Services • Technical Support Services • Customer Acquisition • Churn Management • Up Sell & Cross Sell • Usage Enhancement • Analytics • Blackberry Support Services • Smartphone Support for Enterprise

  4. BPO Services : • We run both inbound and outbound process. Our tech support executives use in-house tools to solve customer queries and complaints in order to achieve maximum First Call Resolution percentage (FCR). • These innovative and efficient tools like KnowMax-Simulator, DeviceMax-OTA have also been designed in-house so as to provide the best possible resolution to the customers. • Gizmosupport offers Business Process Outsourcing services to some of the leading telecom giants like Airtel, Aircel, Idea, Reliance, and Vodafone to name a few.

  5. KPO Services • We at Gizmosupport offer world-class KPO services to the market. • It's been more than 8 years, we are dealing with both enterprise and end user problems. With our experience we have build a solution for the same. • Our KPO services and solutions have helped the companies to create lot of business opportunities, hence resulting in their profit maximization.

  6. Technical Support Services • Our Tech Support provides excellent and quality technical support to the telecom operators globally. • We have over 8+ years of experience of working closely with customers of Mobile Data Services. • We understand customer psychology deeply as they try to use any service or product and usually intereact with a Customer Support Executive. • Gizmosupport is the leading and respected player in the Technical Support Services segment and aims to relentlessly deliver value in addressing each client’s specific business goals.

  7. Customer Acquisition • Gizmosupport offers the Customer Acquisition service which helps in brand acceptance, increase penetration and improved revenues. • We have technical professionals who address the needs of the customers as well as welcome new customers on your network. They educate them on benefits offered by your services. • Understanding the benefits of advanced technology, Gizmosupport reaches out to non users to help them overcome the technical obstacles.

  8. Churn Management • Gizmosupport offers Churn Management Solutions to Telecom Operators that allow you to measure the quality of service (QoS) in a customer-centric way. • The set of KPIs for the overall clientele, customer groups and individual customers are provided. • At Gizmosupport, we take a comprehensive view of the customer lifecycle to ensure that each contact point is evaluated as a potential opportunity to impact churn.

  9. Up-Sell & Cross Selling Services • Gizmosupport offers cross selling and up selling services in order to retain and re-sell to existing customers, a new line of products and services. • Gizmosupport, a trained team of BPO professionals strictly monitor and analyze customer databases to identify buying patterns. • We upgrade existing customer’s base with new products and services in real time which helps to generate additional revenues.

  10. Usage Enhancement • The team of experts at Gizmosupport offers usage enhancement Services for Telecom operators that can handhold your customers over each technical obstacle. • Our technical professionals even reach out customers who are always struggling to find a way to configure their devices. • Gizmosupport doesn't just stop at creating awareness but goes further to guide them to actually try it out, resulting in acceptance, adoption and creating stickiness.

  11. Analytics • At Gizmosupport we use combination of technologies and analytical services which enables us to understand purchase & needs of customers . • The Customer Satisfaction Analysis reports provided by us are Statistical Modeling, MIS Reporting, Data Preparation, Technical Modeling and Advisory Services.

  12. Blackberry Technical Support Services • Gizmosupport delivers a wide spectrum of services to Telecom Operators including BlackBerry Support services. • We offer Blackberry Technical Support Services to three major Telecom Operators in India, catering to more than 300,000 BlackBerry subscribers. • At Gizmosupport we standardize, innovate and propose optimal solutions depending upon the requirements, of clients. We aim to exceed the financial, operational and strategic goals of our partners.

  13. Smartphone Support for Enterprises • Gizmosupport offers Smartphone Techsupport for Enterprises that helps in managing all the content and functionality of a mobile phone. • Our device manager equips the call center agents with the latest and updated knowledge of the device so that they can handle any type of query with ease.

  14. Smartphone Support Services Key Features: • Configuration management • Security management • Central console • Over-The-Air (OTA) intelligence, troubleshooting and support • Asset management and reporting • Software management

  15. Inbound Services • Gizmosupport offers the Inbound Call Center Services which primarily focuses on maximizing business and profits for customers. • We have extensive experience in providing inbound call center outsourcing services to some of the leading Telecom Operators. • With the expertise in Mobile Data Services we are one of the largest data services support organization in India.

  16. Outbound Services • At Gizmosupport we can help you connect with your customers with our complete range of outbound call center services which is based on intelligent system known as ‘Tarkash’. • With Tarkash, Outbound Service user profiling information with product generator is captured allowing us to find out the suitable service package for the customer. • We record information captured, summary results and conversation with the customers in work flow tracker.

  17. Contact Us : • Gurgaon • KocharTech • 76-B, Udyog Vihar, Phase-IV, Gurgaon - 122001, India • http://www.gizmosupport.com • Email: info@gizmosupport.com • For HR query : +91-9877098771 • For Business enquiry : +91-8427484275

  18. Other Office : • Amritsar • KocharTech • Nidhi-2, Lawrence Road, • Amritsar - 143001, India • Phone: +91-9877098771, +91-(0183)-5051212

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