Preventing Violence at the Workplace. Explain the facts about workplace violence Discuss Cal/OSHA’s three types of workplace violence List risk factors for potential violence at the workplace Describe several ways to prevent violence at work.
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Discuss Cal/OSHA’s three types of workplace violence
List risk factors for potential violence at the workplace
Describe several ways to prevent violence at work
Describe the key points in the County’s violence prevention policy
Prioritize post-incident reporting and response procedures
Discuss how to handle an angry consumerTraining Objectives
75% of the victims were shot.
Out of 478 fatalities, 96 were due to violence!
2,000,000 workers are victims each year in the U.S.
What Are Some Examples of Risk Factors on Your Job?
Call for a security escort if working late
Carry a cellular phone
Redesign workspace to prevent entrapment
Train staff in ways to diffuse violence.
Place curved mirrors at hallway intersections
Maintain good lighting indoors and outdoors
Prepare plan for consumers who “act out”
Control access to employee work areas.Prevention Strategies
Call 9-1-1 if an emergency
Seek medical attention for victims
Report the incident to your supervisor
Report the incident to your shop steward
File an incident report
If psychological trauma occurs call EAP for post-incident debriefing
Give a referral to EAP to the victimResponding to a Violent Incident
Use a teamwork approach
Draw the person back to the facts
Show respect and concern
Focus on areas of agreement to help resolve the situationResponses to Blame
Actions may include pounding fists, pointing fingers, shouting or screaming
This signals VERY RISKY BEHAVIOR!Warning Signs of Anger
How would you resond to a person who is angry?