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Cultural Competence and Awareness Training. Presented by Alexia Eslan and Arman Lorz from JSI Research & Training Institute. AGENDA. Review Objectives for Training. Group Introductions. Define Diversity. Heritage vs. Ethnicity vs. Race. Discuss Culture and the Stages of Cultural Awareness.

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Cultural Competence and Awareness Training


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    1. Cultural Competence and Awareness Training Presented by Alexia Eslan and Arman Lorz from JSI Research & Training Institute

    2. AGENDA • Review Objectives for Training • Group Introductions • Define Diversity • Heritage vs. Ethnicity vs. Race • Discuss Culture and the Stages of Cultural Awareness • Social Identities and Privilege Indicators • Define Cultural Competence • Latino Cultural Values • Cultural Humility • Case Studies and Wrap-up

    3. INTRODUCTIONS • Take 10 minutes to create a design (drawing, sketch or words that represent you) • Name • Organization you work with • Describe your design…

    4. OBJECTIVES By the end of the training: • Participants will be able to explain the difference between diversity, cultural awareness and cultural competence. • Participants will be able to look introspectively, identify where they are in the cultural awareness continuum and think of ways to progress to the next level. • Participants will be able to identify four Latino Cultural Values. • As a group, participants will be able to identify and discuss cultural barriers from case studies and/or in real life situations.

    5. DIVERSITY Diversity is the mosaic of people who bring a variety of backgrounds, styles, perspectives, values, abilities and beliefs as assets to the groups and organizations to which they belong.

    6. ACTIVITY I will read a list of statements. After each one, stand up if the statement represents you and then sit down again, and so forth.

    7. Dimensions of Diversity

    8. Heritage vs. Ethnicity vs. Race Ancestry/Heritageis the process by which an individual acquires or becomes predisposed to characteristics of its parent. Through inheritance, variations exhibited by individuals can accumulate and cause a species to evolve. An ethnic group or ethnicityis a group of human beings whose members identify with each other, usually on the basis of a presumed common genealogy or ancestry. Ethnic identity is also marked by recognition from others of the distinctiveness of a group, and by common cultural, linguistic, religious, behavioral or biological traits. The term racerefers to the concept of dividing people into populations or groups on the basis of various sets of characteristics and beliefs about common ancestry. The most widely used human racial categories are based on visible traits (especially skin color, cranial or facial features and hair texture) and self-identification.

    9. What is Culture ? • Learned • Cumulative • Normative • Culture affects how we view the world, others, family, relationships...

    10. Cultural Awareness “A fish only discovers its need for water when it is no longer in it. Our own culture is like water for the fish. It sustains us. We live and breathe through it.” ~ Stephanie Quappe and Giovanna Cantatore

    11. Stages of Cultural Awareness Proficiency Unconsciously Aware CompetenceConsciously Aware Sensitivity Consciously Unaware Blindness Unconsciously Unaware

    12. VIDEO“Valuing Diversity”

    13. Questions to Discuss in Your Small Groups • What did you see taking place in the video? • What did you learn from the video? • Think how you might be able to apply what you learned from the video at your work or personal life.

    14. Some Cultural Blocks to Cross-Cultural Relationships Stereotyping Blindness Ethnocentrism Prejudice Oppression Discrimination Imposition Lack of Experience Fear

    15. Social Identities and Privilege Indicators © Cathy L. Royal Ph.D. ABILITY RELIGION ETHNICITY GENDER RACE AGE ECONOMICS SEXUALITY

    16. RACE AGE RELIGION SEXUALITY YOU GENDER NATIONALITY ABILITY CLASS Kaleidoscope of Identities © Cathy L. Royal Ph.D.

    17. RACE AGE RELIGION SEXUALITY YOU GENDER NATIONALITY ABILITY CLASS Kaleidoscope of Identities © Cathy L. Royal Ph.D. WOMAN ABLE

    18. RACE AGE RELIGION SEXUALITY YOU GENDER NATIONALITY ABILITY CLASS Kaleidoscope of Identities © Cathy L. Royal Ph.D. WOMAN MAN ABLE ABLE

    19. RACE AGE RELIGION SEXUALITY YOU GENDER NATIONALITY ABILITY CLASS Kaleidoscope of Identities © Cathy L. Royal Ph.D. WHITE 25-40 y.o. HETERO-SEXUAL CHRISTIAN WOMAN MAN - U.S.A. ABLE UPPER-MIDDLE ABLE +

    20. Stages of Cultural Awareness Proficiency Unconsciously Aware CompetenceConsciously Aware Sensitivity Consciously Unaware Blindness Unconsciously Unaware

    21. Cultural Competence Cultural competence refers to an ability to interact effectively with people of different cultural backgrounds. Developing cultural competence results in an ability to understand, communicate with, and effectively interact with people across cultures.

    22. To become more culturally competent a system or health provider needs to: • Value diversity • Have capacity for cultural self-assessment • Be conscious of the dynamics that occur when cultures interact • Have knowledge of different cultural practices and worldviews

    23. Some Latino Cultural Values • Familismo (Family) • Gender Roles • Marianismo • Machismo • Respeto (Respect) • Fatalismo (Fate)

    24. To become more culturally competent a system or health provider needs to: Value diversity • Have capacity for cultural self-assessment • Be conscious of the dynamics that occur when cultures interact • Have knowledge of different cultural practices and worldviews • Institutionalize cultural knowledge • Develop Cross-cultural skills • Adapt service delivery so that it reflects an understanding of the diversity between and within cultures

    25. Systemic view System Organization Health Provider Individual

    26. "Culture does not change because we desire to change it. Culture changes when the organization is transformed; the culture reflects the realities of people working together every day.” — Frances HesselbeinThe Key to Cultural Transformation, Leader to Leader (Spring 1999)

    27. Cultural Humility It’s a life long process that individuals consciously enter into with clients, colleagues, friends and themselves.

    28. Case Studies

    29. Consider the following questions: • To what extent do I understand what the client is going through? • What would be the priorities to work with him/her? • Have you worked with individuals in similar situations? How did you respond? • What steps can be taken to address the concerns and needs of all parties involved? • What are some of the personal or professional challenges you might face in helping this individual?

    30. CONTACT INFORMATION Alexia Eslan aeslan@jsi.com (303) 262-4319 Arman Lorz alorz@jsi.com (303) 262-4321 www.proyectoideas.jsi.com