ServiceNow Integration Use Cases that Improve Operations, Alignment and More (1)

1. Troubleshooting ServiceNow Performance Degradation

2. As a critical-business solution, performance degradation in ServiceNow can impact the whole organization. Often, such performance degradation is caused by stress on the system due to over-customization, large data volumes/data debt and/or poorly-optimized integrations. This post will help you understand what might be affecting the performance of your ServiceNow instance, providing best practices to address, resolve and prevent issues.

3. Tell-tale Signs of ServiceNow Performance Degradation Users can monitor a number of common signs that indicate ServiceNow’s performance is lagging. Some of the symptoms include: • The homepage takes too long to load/does not load • Transactions take longer than expected • Nodes go offline unexpectedly • The appearance of low or out-of-memory notifications • Difficulties in connecting to instances • Specific Java apps drain more memory than native apps • Programs consume an increasing amount of memory when running • The UI is inaccessible even though stats and threads are accessible

4. Common Causes for ServiceNow Performance Degradation • If left unchecked, poor system performance impacts your organization’s ability to scale, limiting growth. • The top three causes of ServiceNow performance degradation are: • Over customization • Enterprises often choose ServiceNow for its efficiency and customization features. They can tweak the platform’s custom capabilities to cater to their unique business needs by designing custom-built applications, code, and APIs. • Unfortunately, if you go overboard with ServiceNow customization, you may slow down instance performance significantly. • With an increasing number of custom-built features, it becomes challenging to manage ServiceNow instances.

5. Common Causes for ServiceNow Performance Degradation Poorly Optimized Integrations ServiceNow is often integrated with other systems so organizations can make better use of its data and insight. But most approaches to integration require API/web services that share ServiceNow’s bandwidth to operate. This approach negatively impacts the performance of ServiceNow – mainly when extracting or replicating large volumes of data. Organizations that build and maintain their own integrations (DIY integrations) are particularly susceptible to performance degradation of this nature. Smaller organizations with more manageable data volumes often opt for the DIY approach initially. However, as the organization scales, they experience diminishing returns in their ability to maintain the integration, and for the integration to keep up with the organization’s growing data demands. On average, DIY ServiceNow integrations take 470 hours to build and maintain.

6. Contact Us Location: 10801 N Mopac Expressway, Building 1, Suite 100, Austin, TX 78759 Contact: +1 888 620 8880 E-mail: info@perspectium.com More information about the topic visit https://www.perspectium.com/blog/servicenow-performance-degradation/