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ServiceNow Integration Use Cases that Improve Operations, Alignment and More

To get the most value out of ServiceNow, a number of ServiceNow integration use cases should be pursued to encourage greater alignment between IT and the rest of the organization.<br><br>Such ServiceNow integrations are essential in optimizing processes, improve employee productivity, and deliver maximum value to customers.<br><br>This blog highlights the top 5 ServiceNow integrations for that improve operations, alignment and more.

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ServiceNow Integration Use Cases that Improve Operations, Alignment and More

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  1. ServiceNow Integration Use Cases that Improve Operations, Alignment and More

  2. To get the most value out of ServiceNow, a number of ServiceNow integration use cases should be pursued to encourage greater alignment between IT and the rest of the organization. Such ServiceNow integrations are essential in optimizing processes, improve employee productivity, and deliver maximum value to customers. This blog highlights the top 5 ServiceNow integrations for that improve operations, alignment and more.

  3. Top 5 ServiceNow Integration Use Cases 1. ServiceNow to Reporting, Analytics and BI tools While ServiceNow has some reporting capabilities, many organizations find them limited: • Users can only analyze data within the Now Platform. They cannot combine ServiceNow data with other sources for reporting and analysis, which prevents the organization from getting a complete view of its business data. • The default reporting feature does not easily handle data-heavy reports. Running reports/analytics on large volumes of data can cause system overload, leading to slow queries and instances. Performance degradation delays reports and impacts other features of the Platform. • ServiceNow reporting does not support historical trend analysis – users can only analyze the current state of instance data. Tracking historical metrics demands extensive manual input. Due to these limitations, organizations choose to integrate ServiceNow with dedicated reporting, analytics and business intelligence tools like Tableau or Power BI to perform advanced reporting and analysis. • See also: ServiceNow Reporting vs. Power BI

  4. 2. ServiceNow-to-ServiceNow • An obvious ServiceNow integration use case that benefits enterprises with or interacting with multiple ServiceNow instances, is a ServiceNow-to-ServiceNow integration. • This is a common scenario in many managed service providers who want to directly integrate their ServiceNow instance with a customer organization. It is also a scenario that occurs within large enterprises with disparate teams, and/or those that have acquired organizations that also use ServiceNow. • A ServiceNow-to-ServiceNow integration allows an organization to synchronize (eBond) multiple ServiceNow instances to ensure they are all kept up to date. Consider this scenario: The customer support team handles incidents and client requests, documenting them in ServiceNow while also monitoring related customer interactions. Meanwhile, Quality Control focuses on product issues within a separate system.

  5. 3. ServiceNow to Third-Party ITSM Solutions While ServiceNow offers a well-featured ITSM solution, there are many cases where organizations have multiple ITSM solutions that they need to manage. To avoid redundant work and systems inevitably reflecting out-of-date views of the enterprise and the status of tasks, organizations can eBond ServiceNow with different ITSM solutions. eBonding facilitates bidirectional synchronization, meaning modifications in one system reflect in the connected system in real-time and vice versa. By synchronizing multiple systems, eBonding enables inter-application workflows that improve employee experience, data quality, and process automation. Automated workflows eliminate manual data entry and the cumbersome task of managing multiple applications, resulting in greater confidence in the accuracy and accessibility of synchronized data.

  6. Contact Us Location: 10801 N Mopac Expressway, Building 1, Suite 100, Austin, TX 78759 Contact: +1 888 620 8880 E-mail: info@perspectium.com More information about the topic visit https://www.perspectium.com/blog/replicating-servicenow-data-in-a-data-lake-a-guide/

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