Quality Management System TC Dianova

1. Quality Management System TC Dianova An Experience of Shared Quality Standards Quality Management System a t Therapeutic Community Quinta das Lapas

2. <ul><li>A number of organizations engaged in addiction treatment based on TC concept join together to create the Dianova Network </li></ul><ul><li>Their objective: bring quality, innovative approaches in addiction treatment and prevention to people of various cultural and geographical origins </li></ul><ul><li>A long-term common ambition: become an organization recognized for its service quality by addiction professionnals and substance abusers </li></ul>THE DIANOVA NETWORK: A BRIEF HISTORY <ul><li>A number of organizations engaged in addiction treatment based on TC concept join together to create the Dianova Network </li></ul><ul><li>Their objective: bring quality, innovative approaches in addiction treatment and prevention to people of various cultural and geographical origins </li></ul><ul><li>A long-term common ambition: become an organization recognized for its service quality by addiction professionnals and substance abusers </li></ul>THE DIANOVA NETWORK: A BRIEF HISTORY

3. <ul><li>DEFINITION OF A COMMON VISION </li></ul><ul><li>All Dianova members join together to describe the fundamental purpose of their commitment: their corporate vision </li></ul>Dianova's purpose is based on the conviction that, with appropriate support, each person will be able to find within him/herself the resources necessary to achieve success in her/his personal development and social integration <ul><li>DEFINITION OF A COMMON VISION </li></ul><ul><li>All Dianova members join together to describe the fundamental purpose of their commitment: their corporate vision </li></ul>Dianova's purpose is based on the conviction that, with appropriate support, each person will be able to find within him/herself the resources necessary to achieve success in her/his personal development and social integration

4. <ul><li>DEFINITION OF A COMMON MISSION </li></ul><ul><li>At the same time, it appeared critical to provide the network with a strong definition of their commitment: the mission </li></ul>The Mission of Dianova consists of developing initiatives and programs with the objective of promoting personal self-reliance and social progress <ul><li>DEFINITION OF A COMMON MISSION </li></ul><ul><li>At the same time, it appeared critical to provide the network with a strong definition of their commitment: the mission </li></ul>The Mission of Dianova consists of developing initiatives and programs with the objective of promoting personal self-reliance and social progress

5. THE DIANOVA NETWORK COMMON VALUES <ul><li>A large, democratic survey is implemented to define the network’s common values </li></ul><ul><ul><ul><li>Commitment to help those addicted to change their life </li></ul></ul></ul><ul><ul><ul><li>Solidarity to help those who are marginalized or discriminated against </li></ul></ul></ul><ul><ul><ul><li>Internationality translates into flexible and dynamic initiatives to adequately respond to a variety of situations </li></ul></ul></ul><ul><ul><ul><li>Tolerance is respect for differences, which translates into a freedom of choice and speech raised to the category of basic human rights </li></ul></ul></ul> THE DIANOVA NETWORK COMMON VALUES <ul><li>A large, democratic survey is implemented to define the network’s common values </li></ul><ul><ul><ul><li>Commitment to help those addicted to change their life </li></ul></ul></ul><ul><ul><ul><li>Solidarity to help those who are marginalized or discriminated against </li></ul></ul></ul><ul><ul><ul><li>Internationality translates into flexible and dynamic initiatives to adequately respond to a variety of situations </li></ul></ul></ul><ul><ul><ul><li>Tolerance is respect for differences, which translates into a freedom of choice and speech raised to the category of basic human rights </li></ul></ul></ul>

6. INNOVATIVE TREATMENT APPROACHES IN 12 COUNTRIES OF EUROPE & THE AMERICAS <ul><li>Belgium </li></ul><ul><li>Canada </li></ul><ul><li>Chile </li></ul><ul><li>Italy </li></ul><ul><li>Nicaragua </li></ul><ul><li>Portugal </li></ul><ul><li>Slovenia </li></ul><ul><li>Spain </li></ul><ul><li>Sweden </li></ul><ul><li>Switzerland </li></ul><ul><li>United States </li></ul><ul><li>Uruguay </li></ul> INNOVATIVE TREATMENT APPROACHES IN 12 COUNTRIES OF EUROPE & THE AMERICAS <ul><li>Belgium </li></ul><ul><li>Canada </li></ul><ul><li>Chile </li></ul><ul><li>Italy </li></ul><ul><li>Nicaragua </li></ul><ul><li>Portugal </li></ul><ul><li>Slovenia </li></ul><ul><li>Spain </li></ul><ul><li>Sweden </li></ul><ul><li>Switzerland </li></ul><ul><li>United States </li></ul><ul><li>Uruguay </li></ul>

7. <ul><li>SHARING BEST PRACTICES IN DIFFERENT COUNTRIES </li></ul><ul><ul><ul><li>Similar quality management practices adapted to each country’s cultural, social and economical backgrounds </li></ul></ul></ul><ul><ul><ul><li>Synergetic work teams working in close cooperation with other service providers and local, or international institutions. </li></ul></ul></ul><ul><ul><ul><li>Implementation of innovative approaches that have shown to be efficicent and cost-effective, from point A to point B </li></ul></ul></ul><ul><ul><ul><li>Intervention practices grounded on three main domains: Addiction, Youth, Education , and partnerships with university research departments for outcomes evaluation </li></ul></ul></ul><ul><ul><ul><li>Beyond the systems and philosophies, a strong dedication to keeping a strong focus on promoting the individual’s self-reliance and quality of life </li></ul></ul></ul> <ul><li>SHARING BEST PRACTICES IN DIFFERENT COUNTRIES </li></ul><ul><ul><ul><li>Similar quality management practices adapted to each country’s cultural, social and economical backgrounds </li></ul></ul></ul><ul><ul><ul><li>Synergetic work teams working in close cooperation with other service providers and local, or international institutions. </li></ul></ul></ul><ul><ul><ul><li>Implementation of innovative approaches that have shown to be efficicent and cost-effective, from point A to point B </li></ul></ul></ul><ul><ul><ul><li>Intervention practices grounded on three main domains: Addiction, Youth, Education , and partnerships with university research departments for outcomes evaluation </li></ul></ul></ul><ul><ul><ul><li>Beyond the systems and philosophies, a strong dedication to keeping a strong focus on promoting the individual’s self-reliance and quality of life </li></ul></ul></ul>

8. <ul><li>A VARIETY OF PROGRAMS </li></ul><ul><ul><ul><li>A variety of prevention and treatment approaches, whether inpatient or outpatient, for a wide array of individual needs </li></ul></ul></ul><ul><ul><ul><li>Youth developement programs designed to strengthening individual and social abilities and reinforcing protective factors, through remedial adventure and sports activities </li></ul></ul></ul><ul><ul><ul><li>Primary and secondary education programs for children and adolescents from low-income families, with a strong focus on prevention and development tools </li></ul></ul></ul>ADDICTION YOUTH EDUCATION <ul><li>A VARIETY OF PROGRAMS </li></ul><ul><ul><ul><li>A variety of prevention and treatment approaches, whether inpatient or outpatient, for a wide array of individual needs </li></ul></ul></ul><ul><ul><ul><li>Youth developement programs designed to strengthening individual and social abilities and reinforcing protective factors, through remedial adventure and sports activities </li></ul></ul></ul><ul><ul><ul><li>Primary and secondary education programs for children and adolescents from low-income families, with a strong focus on prevention and development tools </li></ul></ul></ul>ADDICTION YOUTH EDUCATION

9. <ul><li>AN INTERNATIONAL COMMITMENT ACKNOWLEDGED BY THE UNITED NATIONS </li></ul><ul><ul><ul><li>During its Substantive Session of July 2007, the United Nations Economic and Social Council (ECOSOC) voted to grant Dianova International a &quot;Special Consultative Status“, which applies to three intervention fields: </li></ul></ul></ul>ADDICTION – YOUTH – EDUCATION <ul><li>AN INTERNATIONAL COMMITMENT ACKNOWLEDGED BY THE UNITED NATIONS </li></ul><ul><ul><ul><li>During its Substantive Session of July 2007, the United Nations Economic and Social Council (ECOSOC) voted to grant Dianova International a &quot;Special Consultative Status“, which applies to three intervention fields: </li></ul></ul></ul>ADDICTION – YOUTH – EDUCATION

10. . WORLDWIDE SOCIAL IMPACT Personal Development 1.476 Education & School 350 Community Development 1.086 Treatment Program 1.559 PERSONNEL 486 Administration 87 Healthcare 399 BENEFICIARIES In/Outpatients 4.471

11. . Residential Treatment Program... Inspiring the change!

12. . RESIDENTIAL TREATMENT PROGRAM QUALITY OF SERVICE Quinta das Lapas TC Certification ISO NP EN 9001:2000 MULTI & INTERDISCIPLINARY TEAMS Psychiatrist, Physician, Psychologists, Reintegration & Social Operators, Drug counselors, Other Staff THERAPEUTIC COMMUNITY Individualized Program Protocol with IDT COGNITIVE BEHAVIOR MODEL Educational & Therapeutic REINTEGRATION SERVICES Inhouse & Public Measures

13. . Demanding Admission Criteria Beneficiaries’ commitment and motivation Program’s Advantages & Benefits <ul><li>Individual psychotherapy </li></ul><ul><li>Group therapy </li></ul><ul><li>Thematic workshops </li></ul><ul><li>Sports </li></ul><ul><li>Occupational activities </li></ul><ul><li>Cultural and leisure activities </li></ul><ul><li>Educational outings </li></ul><ul><li>Monitored abstinence </li></ul><ul><li>Intensity and continuity of treatment </li></ul><ul><li>Assumption of interpersonal changes under adequate supervision </li></ul><ul><li>Strong intervention’s potential over the group, while respecting the individual </li></ul><ul><li>+18 y.o. </li></ul><ul><li>Male/Female </li></ul><ul><li>Interest and motivation for treatment </li></ul><ul><li>Biopsychosocial diagnosis </li></ul><ul><li>Medical report </li></ul><ul><li>Clinical exams: HIV, VDRL, HCV, AgHBs, X-ray, hemogram... </li></ul><ul><li>Criminal record </li></ul>

14. . Management Responsibility Resource Management Output S a t i s f a ç ã o Service R e q u I s I t o s Input NP EN ISO 9001:2000. Main Requirements Improvement of measure analysis Service Realization S A T I S F A C T I O N B E N E F I C I A R I E S R E Q U I R E M E N T S B E N E F I C I A R I E S CONTINUAL IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM NP EN ISO 9001:200

15. . ADMISSION TREATMENT REINTEGRATION Equipment Maintenance LOGISTICS Evaluation Suppliers HACCP QUALITY MANAGEMENT TCQL POLICY & KEY PROCESSES Planning, Control, Monitoring, Improvement

16. . Overall Treatment Outcomes Increase in Admissions 19,4% 43 New Beneficiaries 38 Male (88,3%) 5 Female (11,6%) Because everything may rapidly turn to nothing... ... Dianova helps you to initiate change in your life! MY WAY

17. . 58% > 6 months 30% > 12 months RETENTION RATE

18. . IN CONCLUSION: IMPACT OF QUALITY IN/OUTSIDE Renewal of QMCS 2008-2011 -> Dynamic methodology Increase of Admission Requests 305% Increase of social positioning Know-how transfer increase Increase of Motivation -> efficiency and effectiveness Reinforced integration within networks (CRI, CLAS) Public acknowledgment of innovation and insight (Hospital do Futuro’05/06 Award, Private Category) Increase of Satisfaction 12,3% ORGANISATION STAFF BENEFICIARIES COMMUNITY SOCIETY

19. . Thank you All