1 / 36

Lync + Dynamics CRM Event

This review of Microsoft Lync 2013 and Dynamics CRM was presented during the 2013 Lync + Dynamics CRM Event hosted by Concurrency and Microsoft. The topics addressed in this presentation include: The Problems With Business Communications Today The Business Value In Deploying Lync New Features in Lync 2013 Integrations Between Lync & Dynamics CRM / Third- Party Extensions to Lync To attend any future events hosted by Concurrency and Microsoft, visit http://www.concurrency.com/news-events/ where you can register for these FREE events. For more information: http://www.concurrency.com

Concurrency
Download Presentation

Lync + Dynamics CRM Event

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Lync + Dynamics CRM EventPresented by Concurrency, Inc. For more information: www.concurrency.com

  2. Event Topics of Focus Business Value Propositions / Takeaways For more information: www.concurrency.com

  3. Lync 2013 For more information: www.concurrency.com

  4. Lync 2013 ABOUT ME Matt SimsUnified Communications LeadMicrosoft Certified Master: Lync Server 2010 For more information: www.concurrency.com/Matt-Sims

  5. Lync 2013 AGENDA • What Are The Problems With Business Communications Today, And How Do We Solve Them? • Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI? • What’s New In Lync 2013? • What Are Some Integrations Between Lync And Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value? • DEMOS For more information: www.concurrency.com

  6. Lync 2013 BUSINESS COMMUNICATIONS TODAY • Many Systems [IM / Email / WebEx / PBX / Voicemail] • Expensive – Many Systems To Upgrade • Complex – Many Systems To Support, Manage • No Awareness Between Systems • Confusing For Users EXAMPLES: Conference Call Join, Videoconference Setup For more information: www.concurrency.com

  7. Lync 2013 TECHNOLOGY TODAY • Mobile Devices Everywhere • WiFi / Broadband Is KEY • Skype – Intuitive, Free Video Conferencing • Consumer Expectations Of Communications Technology Are High • Cloud Computing Has Hit The Mainstream – Information Is Accessible Everywhere [SkyDrive, Dropbox] For more information: www.concurrency.com

  8. Lync 2013 THE GREAT DIVIDE • Business Communications Isn’t Keeping Pace With Consumer Technology • Consumer Expectations Aren’t Being Met @ Work • How Have Things Drifted So Far Behind? For more information: www.concurrency.com

  9. Lync 2013 A TRUE UC SOLUTION SHOULD… • Address All My Communication Needs • Be Intuitive To Use • Connect From Anywhere – Including My Home WiFi • Work On All My Devices • All Me To Connect With All The People In My Life • Support Deployment Options [Cloud / On-Premise / Hybrid] For more information: www.concurrency.com

  10. Lync 2013 Telephony LYNC = THE SOLUTION TO OUR PROBLEM Instant Messaging Voice Mail Video Conferencing Web Conferencing Office Apps Audio Conferencing Persistent Chat For more information: www.concurrency.com

  11. Lync 2013 RECAP • Lync Solves Many Of The Problems Problems Business Communications Systems Face Today • Lync Is One System That Spans Across All Communications Types AND IS INTUITIVE • Lync Aligns With People’s Growing Expectations In The Internet Age – SEAMLESS ACCESS FROM ANYWHERE TO ALL THE PEOPLE I NEED TO COMMUNICATE WITH ACROSS ALL MY DEVICES For more information: www.concurrency.com

  12. Lync 2013 DEMO • Anywhere Access – Connected Over Internet – No VPN • Starting The Conversation With IM / Outlook Integration • Changing The Conversation WHILE PRESERVING CONTEXT • Conferencing For Humans [Drag & Drop] • Gallery View – MultiView HD Video • Scheduling & Online Meeting Join Experience – It’s A One-Click Breeze • Lync Web App For more information: www.concurrency.com

  13. Lync 2013 AGENDA • What Are The Problems With Business Communications Today, And How Can We Help Solve Them? • Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI? • What’s New In Lync 2013? • What Are Some Integrations Between Lync With Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value? • DEMOS For more information: www.concurrency.com

  14. Lync 2013 WHERE’S THE BUSINESS VALUE? – PART I For more information: www.concurrency.com

  15. Lync 2013 WHERE’S THE BUSINESS VALUE? – PART II

  16. Lync 2013 WHERE’S THE BUSINESS VALUE? – RECAP • Less Systems > Less Hardware / Software Cost • Less Systems > Less Complexity > Less Admin. Cost • Reduce Conferencing Costs While Allowing EVERYONE To Use Conferencing, Not Just A Select Few • Least Cost Routing [VoIP Click To Call Between Sites] • SIP Trunking– Centralized, DR Support With DID ‘Cloud’ • CEBP [Communications Enabled Business Processes] – Stay Tuned… [EXAMPLES: Presence Integration Into SAP, Screen Sharing Into Proprietary CAD Application] LYNC as PLATFORM For more information: www.concurrency.com

  17. Lync 2013 AGENDA • What Are The Problems With Business Communications Today, And How Can We Help Solve Them? • Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI? • What’s New In Lync 2013? • What Are Some Integrations Between Lync With Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value? • DEMOS For more information: www.concurrency.com

  18. Lync 2013 WHAT’S NEW? - OVERVIEW For more information: www.concurrency.com

  19. Lync 2013 WHAT’S NEW? - MULTIPARTY HD VIDEO For more information: www.concurrency.com

  20. Lync 2013 WHAT’S NEW? - PRESENTER CONTROLS, MEETING VIEWS For more information: www.concurrency.com

  21. Lync 2013 WHAT’S NEW? - MODERN CLIENT, DESIGNED FOR WIN 8 For more information: www.concurrency.com

  22. Lync 2013 WHAT’S NEW? - MOBILE CLIENTS GALORE! For more information: www.concurrency.com

  23. Lync 2013 WHAT’S NEW? – HTML5, JS LYNC WEB APP For more information: www.concurrency.com

  24. Lync 2013 WHAT’S NEW? – LYNC ROOM SYSTEM For more information: www.concurrency.com

  25. Lync 2013 WHAT’S NEW? – CONTACT CARD 2.0 For more information: www.concurrency.com

  26. Lync 2013 WHAT’S NEW? – ONENOTE SHARE, OFFICE WEB APPS For more information: www.concurrency.com

  27. Lync 2013 WHAT’S NEW? – SKYPE INTEROPERABILITY! 254m 40m connected users concurrent users 300bn minutes of video and voice minutes ~50%of all Skype-to-Skype minutes include video 25% of international calling minutes (combining PSTN and Skype-to-Skype) are Skype-to-Skype minutes For more information: www.concurrency.com

  28. Lync 2013 WHAT’S NEW – SERVER INFRASTRUCTURE • New HA Mechanism [WinFabric / SQL Mirroring] • Full Site Resiliency [Pool Pairing] • More Role Collocation [Typical Deployment Is Two Server Now] – Simpler To Support, Patch, Etc. • What’s Old Is New >> Remote PowerShell Management • Have Upgrade / Migration Questions? Find Me After Preso – I’m Happy To Help! For more information: www.concurrency.com

  29. Lync 2013 WHAT’S NEW? - RECAP For more information: www.concurrency.com

  30. Lync 2013 DEMO • Lync MX • Contact Card 2.0 • Skype > Lync, Lync > Skype Interoperability • Lync 2013 Mobile Client - SEE US AFTER EVENT FOR HANDS ON DEMO For more information: www.concurrency.com

  31. Lync 2013 AGENDA • What Are The Problems With Business Communications Today, And How Can We Help Solve Them? • Where’s The Business Value In Deploying Lync – How Can We Pay For This Thing? Where Is The Cost Savings / ROI? • What’s New In Lync 2013? • What Are Some Integrations Between Lync With Dynamics CRM / Third- Party Extensions To Lync Where We Can Gain Add.’l Value? • DEMOS For more information: www.concurrency.com

  32. Lync 2013 EXTENSIBILITY & INTEGRATION - OVERVIEW • CEBP [Communications Enabled Business Processes] – Leveraging Lync’s NextGen Communications As Dev. Platform For more information: www.concurrency.com

  33. Lync 2013 EXTENSIBILITY & INTEGRATION – THE CONTACT CENTER • inContact - Hosted Contact Center, Dynamics CRM Integration • HIGHLIGHTS: • Lync Enterprise Voice As PBX • Leverage Cloud [Scale Up, Scale Down Easily] • Pull Data From Dynamics CRM For more information: www.concurrency.com

  34. Lync 2013 EXTENSIBILITY & INTEGRATION – THE CONTACT CENTER • Clarity Connect - Robust Contact Center Routing Engine Built Using Publicly Available Lync API [Unified Communications Managed API] • HIGHLIGHTS: • Skills Based Routing • Support Skype > Contact Center • Support Lync Federation For more information: www.concurrency.com

  35. Lync 2013 EXTENSIBILITY & INTEGRATION – OUTSIDE THE CONTACT CENTER • CRM Enhance – Lightweight Utility Built Using Lync As Platform To Tie Together Lync & Dynamics CRM For Businesses OF ANY SIZE • HIGHLIGHTS: • Eases Job Of Tracking CRM Activities • Provides Insight For Calls Into Your Company • Extremely Cost-Effective • No Server-Side Integration Necessary • Demonstrates Out Of Box Value Of Deploying MS Platform [Dynamics CRM, Lync]

  36. Lync 2013 DEMO • Setting The Stage – Sales Team Scenario • CRM Enhance - Inbound Call • CRM Enhance - Outbound Call • Clarity, inContact- SEE US AFTER EVENT FOR INFO For more information: www.concurrency.com

More Related