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The Customer must have to make a legitimate attempt to resolve the issues or return the Merchandise for Refund. If the attempts not change any things in the favor of Cardholder, the Cardholder will move forward and dispute the Chargeback against the Merchant with Reason: Not as Described or Defective Merchandise

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Presentation Transcript
about reason not as described or defective merchandise cardholder
About Reason: “Not as Described or Defective Merchandise Cardholder”

The Customer must have to make a legitimate attempt to resolve the issues or return the Merchandise for Refund. If the attempts not change any things in the favor of Cardholder, the Cardholder will move forward and dispute the Chargeback against the Merchant with Reason: Not as Described or Defective Merchandise

In Reason: “Not as Described or Defective Merchandise Cardholder” claims that Good or Services which was provided by Merchant is not same as described at the time of purchase or the wrong merchandise was sent to the cardholder and the merchandise arrived damaged or defective.

why customer dispute a chargeback accompanied reason not as described or defective merchandise
Why Customer Dispute a Chargeback accompanied Reason: Not as Described or Defective Merchandise?
  • Wrong Merchandise was provided to the Customer.
  • Shipped Merchandise was damaged during shipping.
  • Merchandise or Services is counterfeit.
  • Merchandise or Services did not match what was described to the Customer.
  • Quality of Merchandise not same as what we display to the Customer.
  • Sale of particular Merchandise or Services was misrepresented by the merchant as interpreted by the cardholder.
chargeback prevention reason not as described or defective merchandise
Chargeback Prevention - Reason: Not as Described or Defective Merchandise
  • Describe Merchandise or services accurately which was provided to the Customer.
  • Provide evidence that Merchandise or Services are not counterfeit; Customer was agreed on particular sale.
  • Provide evidences that goods or Services matched what was described to the Customer or displaying on Sales Receipt.
  • Always ensure that damaged or defective Merchandise should be replaced and reshipped on a Shipping Address
  • Issued Refund to the Customer if Merchant received the sold Merchandise in case: Defective or Damaged.
  • Always provide right information about the Merchandise and Services
rights and limitation of reason not as described or defective merchandise
Rights and Limitation of Reason: Not as Described or Defective Merchandise
  • Chargeback cannot be filled until 15 days after the date Merchandise was returned or Services were cancelled
  • Before disputing the Chargeback the Customer must first attempt to return the Defective or Damaged Merchandise to the Merchant and waiting for Refund.
address 10300 49th st n 427 clearwater fl 33762
Address: 10300 49th St N #427, Clearwater FL 33762, USA

Contact Number: +1 855-465-4723

Email: app@chargebackexpertz.com

Website: http://www.chargebackexpertz.com/