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Difference between Application Maintenance and Application Support

This PPT explains the key differences between application maintenance and support. It highlights how maintenance focuses on improving and optimizing software, while support provides user assistance and troubleshooting.<br>

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Difference between Application Maintenance and Application Support

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  1. Difference between Application Maintenance and Application Support Explore the crucial roles of application maintenance and support. Understand their distinct functions in the software lifecycle. Learn how each ensures smooth operation and continuous improvement.

  2. What is Application Maintenance? Application maintenance involves regular modifications and updates. It ensures the software remains functional and relevant over time. Activities include: • Performance enhancements • Bug fixes • Compatibility updates

  3. Key Maintenance Activities Fixing Bugs Upgrades and Enhancements Optimizing Performance 1 2 3 Address defects to ensure effective software operation. Improve existing features and add new capabilities. Enhance application speed and efficiency.

  4. What is Application Support? The ongoing assistance provided to administrators and users is encompassed by the application support platform so that issues can be resolved and smooth operation can be ensured. Ongoing Assistance Application support provides continuous help. It ensures smooth operation and resolves user issues. Technical Help It includes technical assistance for users. User Training It provides user training to maximize software usage.

  5. Key Support Activities Resolving Issues Providing Technical Assistance Incident Management

  6. Resolving Issues Timely Assistance Address and resolve user-related problems quickly. Fixing Errors Troubleshoot bugs affecting application functionality.

  7. Providing Technical Assistance Help is offered with respect to the application’s technical aspects. This includes usage, integration and configuration. Through this strategic support, technical challenges can be navigated by users and made sure that the software is used effectively. Technical assistance plays a key role in both application maintenance and application support services.

  8. Incident Management Structured Process Handle Failures Prompt Resolution

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