the-10-outstanding-healthcare-giants-in-india-2020

1. ISSUE - 08 | OCTOBER 2020 1 OUTSTANDING HEALTHCARE GIANTS 2020 THE Girish Arora Founder and Managing Director, Alniche Lifesciences ALNICHE LIFESCIENCES A Specialty Focused and Fast-Growing Pharma Company How are Healthcare Technologies helping in tackling the Coronavirus? Robots to the Rescue Coronavirus Pandemic: The New Normal

3. WEAR A MASK. SAVE LIVES.

5. The Healthcare system in India has become one of the largest sectors fulfilling a vision of Universal Health Treatment. To support the requirements of the population, the healthcare sector comprises hospitals, medical devices, medical tourism, telemedicine, medical research and development, health insurance, medical equipment, and more are all parts of this massive unit. Boosting the economy and its increasing number of patients, both the private and public healthcare providers are experiencing a paradigm shift to revive and become a potent resource. These healthcare giants are stepping into unknown territories to terminate multiple disorders and find potential results. In the upcoming future, healthcare professionals will blend themselves with cutting-edge technology to advance the quality of life and promote recovery. Bridging the gap between the number of limited sources available and skilled manpower, the healthcare giants are on a mission to capitalize and fast-track the future for a better tomorrow. Service to people while remains a top priority, the healthcare sector is all set to become a leading player that contributes towards a resourceful economy. Ones to Watch The Business Brainiac presents a special issue “The 10 Outstanding Healthcare Giants in India, 2020”, which are fostering excellent healthcare facilities keeping in mind the need of the hour and abiding by the policy guidelines of the respective Government authorities. These giants are taking up the responsibilities of the well-being of all the sections of society and offering them excellent medical assistance. On the cover, we have, Alniche Lifesciences: A Specialty Focused and Fast-Growing Pharma Company. In the special category profile, we have Lourdes Hospital: A Pioneer Hospital and Institute for Medical Care. The issue features profiles, Healthcare Consulting Services: A Market Leader with Exceptional Management Practices, 75Health by Kaaspro Enterprises: Providing Cloud-Based Intelligent EHR System Dedicated to Foster the Practice of Virtual Working, NextGen Life Sciences: Paving a Way for Individuals in an Extraordinary and Evolving Field of Biotechnology. We also have a category in our magazine called Brainiac Talk, where Dr. Amit Dang, Founder & CEO of MarksMan Healthcare Communications has given insights on - Your Healthcare Data Has Immense Value, and it can Earn You Money! Also, our in-house editor has penned down creative write-ups, which includes “How are Healthcare Technologies helping in tackling the Coronavirus ”, “ Pandemic: The New Normal”. So, turn the pages for an insightful read. Robots to the Rescue ”, and “Coronavirus

6. Thebusinessbrainaic.com The homepage for the latest business trends, insights, and analysis Thebusinessbrainaic.com is a most authoritative and influential web address, bringing you a curated collection of business trends and predictions, great business ideas for exclusive entrepreneurship, success stories of sharp business, and thought leadership from around the globe.

7. MASTHEAD EDITORIAL Editor Dipali Patel Apurva Bhosale, Krishnai Khairnar. Managing Editor ART & DIRECTOR Art & Design Director Chetan Urunkar Ashish Thakare Deepika Shinde Visualizer Graphic Artist ISSUE - 08 | OCTOBER 2020 1 OUTSTANDING HEALTHCARE GIANTS 2020 THE ADVERTISING & PROMOTION Email : sales@thebusinessbrainiac.com Marketing Manager Business Development Team Rajendra Choudhary Piyush Kshirsagar, Harsh Patel Girish Arora Founder and Managing Director, Alniche Lifesciences DEVELOPMENT Technical Head Technical Consultant ALNICHE LIFESCIENCES Pankaj Hongekar Dhiraj Kate A Specialty Focused and Fast-Growing Pharma Company How are Healthcare Technologies helping in tackling the Coronavirus? Robots to the Rescue Coronavirus Pandemic: The New Normal October 2020 WRITE TO US TO SUBSCRIBEBE ONLINE Email : info@thebusinessbrainiac.com TURN ON PAGE 18 CONNECT : SUBSCRIBE ONLINE Email: subscribe@thebusinessbrainiac.com thebusinessbrainiac.com Business Brainiac Business_Brainiac business_brainiac Business Brainiac

8. CONTENT Cover Story Profile 12 Alniche Lifesciences : A Specialty Focused and Fast-Growing Pharma Company

9. Special Category Profile 20 Lourdes Hospital: A Pioneer Hospital and Institute for Medical Care 32 36 26 Healthcare Consultancy Services: A Market Leader with Exceptional Management Practices NextGen Life Sciences: Paving a Way for Individuals in an Extraordinary and Evolving Field of Biotechnology 75Health by Kaaspro Enterprises: Providing Cloud-Based Intelligent EHR System Dedicated to Foster the Practice of Virtual Working

10. Brainiac Talk 40 Your Healthcare Data Has Immense Value, and it can Earn You Money! Editors’ Pick 30 Coronavirus Pandemic : The New Normal How are Healthcare Technologies helping in tackling the Coronavirus? 42 Robots to the Rescue 44

11. THE PRESTIGIOUS COVER STORY PROFILE

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13. E stablished in 2007, Alniche Lifesciences is one of India's leading pharmaceutical companies. It is a specialty healthcare company focused on discovering, developing, and commercializing innovative pharmaceutical products for enabling people to live life to its maximum potential. Based on the strong foundation of uplifting the Indian healthcare system and improving the lives of individuals with the utmost healthcare offerings, the company has become a reputed brand in over a decade. Initially, the company started with limited resources and investments. Steadily, Alniche expanded its horizons by creating a robust portfolio with innovative technologies and products both domestic and licensed from global partners. This portfolio focuses and fulfills the major requirements of patients in the areas of Nephrology, Critical Care, Gastroenterology, Skinceuticals, Advanced Wound Care, and Neuro- Psychiatry. In a decade, Alniche has marked its presence with a meaningful impact and is one of the fastest-growing pharma enterprises in India. The Driving Force approach. This accelerated his professional growth and over time, he understood the importance of a customer-centric approach and leveraged strategies to reach the top of the pyramid by heading reputed Pharma companies in India. nephrology and critical care with his profound experience. These diverse roles have shaped his business acumen and helped him put his steps in launching his business venture. His valuable contributions to the India pharma market include the ideation of Nephrology as a separate niche business segment in the country. Driven by innovation for new products, Girish is among the first in India, who envisaged collaborating with Academia, for new products/formulation with IIT Chennai. A visionary leader, Girish Arora is the Founder and Managing Director of Alniche Lifesciences. He is a self-made man staying true to his roots of hard work and perseverance with a fearless attitude, risk-taking, and resourceful personality. During the initial days of his career, he started working as a marketing professional and toiled for long hours to accomplish career targets with his principled work ethical More importantly, after working for more than three decades in this field, he has handled the highest positions in multiple organizations and established these companies in the segment of October | 2020 13

14. Adding Feathers to the Cap • Super 30 Companies Award - Silicon Review, New Jersey, USA contributory key decision-maker, always dedicated towards realizing the organization's goals and objectives”. Today's highly competitive and fast-changing business environment demands a highly trained mind that takes tough business decisions at a very fast pace. Ritu has impeccable characteristics of an excellent business leader and has enormous leadership strength. • Noteworthy Biotech & Pharma Company - Business APAC, India • Company of the Year 2019- Business Connect, India Endowed with positivity and the capacity to focus distinctively in the right direction, Girish is successfully overriding the challenges of today's competitive era by expanding its outreach to millions across the globe. His ignited business acumen, an inherent ability to take risks, and his unconventional approach formed the base of his celebrated career that has earned him numerous accolades and recognitions over time. • 10 Companies with the Most Disruptive Innovation by Business Berg, Dublin, Ohio, USA. • Pharma CEO of the year – Time2Leap Awards – MSME edition issued by Ministry of Micro, Small and Medium Enterprises India “Our distribution networks are operational across India,” informs Sumit Arora (Director - Logistics and Sales). “Distributing the products throughout the length and breadth of the country is an important factor that determines the success of the company. At Alniche we have painstakingly developed a meticulous distribution network to cater to patients all over India”. • Emerging brand of the year Time2Leap Awards – MSME edition issued by Ministry of Micro, Small and Medium Enterprises India His exceptional contribution to the field of healthcare has been recognized with various prestigious national and international honors and awards. To name a few of them: Young Board of Directors and Exemplary Team of Business Professionals Finance is one of the major pillars of any organization and an essential ingredient to a successful business. “Keeping a close watch on the finance function is very important for the smooth operation of a company” shares Mehak Arora (Director- Planning & Procurement). She further shares that “Procurement leading to optimum inventory management impacts the finance of a company positively as there is always cost associated with high inventory levels”. • Best Organization in Nephrology Drugs & Novel Formulations Award - Business Sphere, New Delhi, India Girish Arora is supported by a young team of Board of Directors handling their departments efficiently aligning to the overall objective of the organization. • Fastest Growing Brands & Leaders Award - Asia One, Dubai, UAE • Excellence in Pharmaceutical Brand Management Award (New Product Launch) by CPhI, Netherlands (India Pharma Awards 2019) Girish shares “I have all praise for Ritu Hasija (Director - Corporate Affairs) for her continuous support since the inception of Alniche. She has been a • Healthcare Elite Award - Business APAC, India October | 2020 14

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16. A Powerful and Holistic Healthcare Brand come up with novel technologies and products, Alniche has formed an R&D alliance with Delhi Pharmaceutical Sciences & Research University (DPSRU) – India's first Pharmacy University. This affiliation of industry and academia promises to augment further development of new products enabling innovations to meet the medical needs of the Indian population. Additionally, as a part of their professional responsibility, Alniche has instituted awards (Jvalat & Vijayin) to encourage the young researchers for the new research and innovative products and ideas. Innovate and Expand with Changing Market Dynamics Alniche Lifesciences' serves patients and the medical fraternity by offering specialized, high-quality, effective, affordable medicines, and wellness products from around the world. In a short period, it has become a brand entity in the Indian Pharma market through its keen approach, momentous strides, advanced amenities and it continues to achieve three to four folds of growth with each succeeding year. With such a whopping growth rate, it has emerged as a fierce competitor in the Nephrology and Critical Care segment continuing the success story in newly expanded therapy segments. The organization is ranked among the Top Three in Nephrology and The Top Ten in Critical Care, pioneering in Bringing Novel Molecules/Formulations in Renal Care and Critical Care. Alniche has responded to the COVID- 19 pandemic with its wide and exclusive Critical Care range which includes COVID-19 treatment, supportive and Immunity booster therapies. CurCutop tablets (Patented Immunity booster), Vitamin C injection, Ulinastatin injections, Thymosin Alpha 1 injections, Glutathione injection, Favipiravir tablets, and Remdesivir injection are such examples. Apart from his noteworthy contribution in envisioning “Specialty Focused Organization” in India, Girish is a pioneer in conceptualizing and commercializing many novel product concepts in India to enrich product portfolio, like: One of the noteworthy achievements in this year, is the introduction of NIZRAL, a Global brand of Ketoconazole shampoo solution, mentioned in most of the medical textbooks with a clinical legacy of 35 years. Alniche has been chosen as a marketing partner by Jansen and Alliance Pharma, UK. NIZRAL will bring us in a different league in the Derma market in India and selected South- Asian markets. • Ketoanalogue Range in Sachet Limiting the Intake of Fluid for Patients with Kidney Impairment by Reducing Pill Burden “Our focus promotes deep engagement with medical specialists and we make it our business to listen to them closely, together we advance in patient care. We combine this strategic focus with a diversified approach that enables us to follow our new specialty areas where unmet needs are significant”, adds Girish Arora. • Auxisoda – Enteric-Coated Tablets Preventing GI Irritation • Research & Patented Products (Complipro & Ezepro – Ready-To-Drink Protein Formula) in Collaboration with DPSRU. These Products Are Launched by Shri Anil Baijal (Honorable Lieutenant Governor of Delhi, Govt. of N.C.T.) • Wetfast MD – Mouth Dissolving Lozenge Reducing the Overload of Fluid in CKD Patients • Entasafe – a Unique Combination of Pre-Probiotics & Minerals to Control the Adverse Effects of Long-Term Use of PPIs Navigate As per Customers' Requirements With changing dynamics of brand promotion, Alniche has enhanced its efforts to promote its brands by employing various digital media techniques like email marketing, Web Posters, and disease-specific promotion on Facebook, Twitter, and LinkedIn. Alniche's Professional Triumphs To promote the “Make in India” concept and encourage Indian researchers to October | 2020 16

17. the manufacturers are certified with ISO, WHO-GMP, and CGMP certifications. Each product undergoes stringent testing during the manufacturing process, leaving no room for quality grievance. The company has its own Medical and Pharmacovigilance department that is engaged in PMS and coordination with manufacturers to ensure quality compliance. better health outcomes across the world through its affordable and high- quality generics drugs. This has been made possible through the entrepreneurial spirit, high-quality talent base for the research-based industry, cost-optimized operations, and above all a service mindset to contribute to the noble cause of alleviating human suffering. Alniche launched an online healthcare journal, “Healthcare e-compendium”. This is a joint initiative of DRSC (Doctors' Scientific Resource for Continuous Education) and DPSRU. DRSC is supported by Alniche. DRSC will support HCPs to share their research, Case studies, and review articles in various medical journals. It's a service that all HCPs can avail and the DRSC team will support them for their scientific initiatives. Surpassing Competition with “Out-Of-The-Box” Facilities The Pharmaceutical Market Thrives for a Noble Cause Supporting HCPs and Patients - Timely Delivery of Medicines Girish has spearheaded Alniche to a unique position among the competitors with his in-depth domain expertise acquired from his forefront professional journey. By integrating the right marketing strategy with a remarkable set of portfolios and approaching the specific target audience is the strategy of the company. A well-designed scientific marketing strategy to repetitively engage with the doctors keeps the company ahead of its competitors. This involves various programs like organizing CMEs, symposia, web hosting, Tele-consultations, disease info & management, advocacy development, newsrooms, latest in therapeutic regimen - book release, practice support, and decision enhancement tools and few others. Each therapy is promoted by a different team, thus bringing the required positioning focus with minimal overlap. The inception of Alniche is aimed at serving the needs of Indian patients' and to provide specialized, high quality, effective, affordable, and value-for-money medicines, and wellness products in India. To augment the government's effort in the current pandemic, Alniche has introduced a wide range of products for Covid-19 patients and supplied to COVID-19 hospitals in both the private and government sectors. Alniche is now engaged with various authorities to initiate clinical studies for newer COVID-19 medicines. Over the years, the Healthcare Industry in India has undergone a paradigm shift and continues to be on a high growth trajectory. In the upcoming times, the industry is projected to grow to $372 bn by 2022, fueled by rising income levels, increasing lifestyle diseases, greater health awareness, improving access to healthcare services and insurance, and government policies promoting effective healthcare for its citizens. The government's expenditure on the health sector has planned to reach 2.5 % of the country's GDP by 2025. To provide an uninterrupted supply of medicines. Alniche has launched a dedicated 24X7 customer helpline 1800 572 2011 Email customercare@alniche.com” R&D: The Yin & Yan in the Pharmaceutical Industry The pharmaceutical industry has been the main pillar supporting the growth of the healthcare industry in India, while also serving global demand. India's domestic pharmaceutical market turnover reached $18.12 bn in 2018, growing 9.4% year-on-year. In addition to fulfilling the domestic market demand at affordable prices, the Indian pharmaceutical industry is also one of the largest suppliers of generic drugs globally, exporting to more than 200 countries. For any Life Sciences organization, R&D is a fundamental aspect as excellent research and development (R&D) is crucial to the long-term success of the pharmaceutical industry and the wider life-sciences sector. 10% of its profits are spent on new formulation development and R&D initiatives. The key objective here is to develop effective formulations not only for diseases that are prevalent globally but also for diseases that are specific to India and other tropical countries, thus contributing towards the creation of a healthier India and a healthier world. Following this philosophy, Girish and his business development team keeps on looking for new avenues of growth and opportunities to collaborate with global pharma companies. Strengthening the product portfolio is one of the key strategies that sails the organization ahead of its competitors. The prime focus is to enrich each therapy area with unique products that have the scientific backup and can augment the philosophy of end- to-end treatment. In the upcoming times, the company envisions expanding market share in existing therapies, launching new therapy, and allied healthcare units, and making Alniche One of the Top 50 Pharma Companies in India. India contributes the second-largest share of the pharmaceutical and biotech workforce in the world. The pharmaceutical industry has thus played a key role in lowering the disease burden in India and enabling For Alniche, the quality factor is of paramount importance and hence all October | 2020 17

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19. THE SPECIAL CATEGORY PROFILE

20. L ourdes Hospital Post Graduate Institute of Medical Science & Research is a premier multi- specialty tertiary care hospital. Established in 1965, the hospital has been successfully running for more than five decades and has treated thousands of patients in its journey of Love in Service in the Health Care Sector. From its humble beginning in 1965 with 60 beds, Lourdes today has grown to become a renowned hospital consisting of 500 beds, 120 Intensive care units, 14 operating rooms, over 200 Doctors and manpower nearly 2000. It attends 500 In-patients and 1700 Out-patients daily and these patients are not only from all parts of Kerala but also from other states in India as well as from abroad. The hospital was destined to be located at Pachalam, Kochi for people from ten islands who were deprived of healthcare facilities. October | 2020 20

21. The Visionary Leader mission in providing excellent and affordable healthcare to all will continue unabated in the future too”, adds the concern. He is also playing a devoting role in the HealthCare delivery system of the state as the secretary of CHAI Kerala Chapter (Catholic Hospital Association of India). Lourdes has been playing a transformative role in the health care system of the state with a 55-year-old saga of Love in Service and delivering Trust & Expertise. Lourdes Hospital is being guided by Rev. Fr. Shaiju Augustine Thoppil. He is the CEO and Director of Lourdes Institutions. Fr. Shaiju has been associated with the Lourdes Society for Health Care and Research Since 2008. After completing his Master of Hospital Administration from Father Muller Medical College Mangalore, he joined Lourdes Hospital as Associate Director. In his new role as Director of Lourdes Institutions, Fr Shaiju will be responsible for the entire operations of Lourdes Hospital Kochi, Lourdes College of Nursing, Lourdes School of Nursing, Kristu Jayanti Hospital, Lourdes Academy of Health Sciences and Lourdes academy for clinical Training. Lourdes Hospital is a home for patients especially the deprived individuals, who look for medical help. To fulfill the basic medical needs of these patients, the hospital has come up with a bunch of missions to foster the well-being of these individuals. Here are the missionary statements : The Missionary Purpose for the Upliftment of the Society • Develop affordable and holistic healthcare. • Contribute to a better quality of life in society. The real strength and incentive of Lourdes Hospital remains its strong sense of social commitment in providing affordable, service-oriented, and patient-centered care. It is focused on holistic healing encompassing all dimensions of human life - mind, body, and spirit. Over half a century, the hospital has been committing in serving the less fortunate sections of the society irrespective of caste or creed. “We do this through our free outreach clinics & funding programs designed for the financially backward sections of our society etc. We are confident that our Equip health professionals with knowledge, skills, and values. • Provide measurable benefits to all regardless of caste, creed, and color. With around a decade of Professional experience in Healthcare Administration, he has taken several successful Quality Initiatives to improve Patient Safety and Quality Health Care. He is also the President of AMCSFNCK (Association of the Management of Christian Self Financing Nursing Colleges of Kerala). • Adopt state-of-the-art technology with an eco- friendly environment. • Emphasize research and development initiatives. October | 2020 21

22. The Winning Records Award for the Best Tertiary Care Hospital. Vanithalokam Health Care Award for the Best Hospital. Lourdes Hospital is also a full-fledged teaching institution conducting postgraduate (DNB) courses in 14 specialties, has a Nursing College giving BSc, Post BSc & MSc courses, Nursing School (GNM), a Paramedical College offering various courses and is an AHA International Training Centre as well. The entire group of departments includes : • In the course of time, Lourdes has won numerous awards and recognitions for its honorable work. The team at Lourdes, be it the Doctors, the Management, or the Students all are dedicated to serving the patients with utmost care and love. The Lourdes' commitment to delivering the best possible experience and quality services for all have won rewards like: • Green Energy Initiative Award (KSEB). SEPC- Services Export Promotion Council India Cochlear Surgery under ADIP Scheme. • • Insight care- The 10 Most Influential Multispecialty Hospitals, 2019 • Lourdes Hospital • Lourdes Post Graduate Institute of Medical Science and Research • Lourdes Hospital is the first mission hospital in Kerala to get the NABH accreditation from the Quality Council of India for Patient Safety and Quality of Health Care. A Brief Overview of the Lourdes Amenities • Lourdes College of Nursing • Lourdes School of Nursing • Lourdes College of Paramedical Sciences Lourdes Hospital has now around multiple established specialty departments, which are growing steadily, equipped with state-of-the- art equipment. These departments are under the supervision of trained and dedicated staff members, many of whom now run training programs. • Green OT-International Certification by BUREAU VERITAS for the Best Eco- friendly Operation Theater. First Baby-Friendly Hospital of the State (UNICEF). • Lourdes Academy for Clinical Training (AHA International Training Center) • Lourdes Kristu Jayanti Hospital • Lourdes Kristu Jayanti Ayur Centre • Lourdes Punar Jayanti Rehabilitation Center • • Indywood Medical Excellence October | 2020 22

23. List of Specialties and Super Specialty Services These are the wide-ranging list of specialties that are broadly available at the Hospital. Further categorized into Specialties and Super Specialty Services: October | 2020 23

25. The High-Grade ARTICLES AND PROFILES

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27. T oday every industry in the world is facing one big problem i.e. managing data. Data of all kinds is an important aspect, considering the rapid progress and development in every business around the world. Health is an important part of life and maintaining the health records of patients is a crucial task for respective authorities. Health inhabits a great share of every nation's financial necessities. Making health a priority and providing appropriate and effective healthcare services is the prime responsibility for every domain around the globe. With the dream to empower the individuals to have an accurate and reliable source of their entire health care information alongside helping medical professionals to access the information for providing the most optimal care, Mr. Kumar Subramaniam, Co-Founder and CTO alongside Mr. Anish Kumaramangalam, Co-founder and CTO incorporated 75Health/ Kaaspro in 2010. 75Health, an organization aimed at providing inexpensive, robust cloud-based medical technology solutions to companies and industries of all sizes, types and located all over the country. 75Health is an information technology-based service providing company, offering cloud services to hospitals and other medical institutes to secure patient data and other important information. It provides services such as electronic health records, medical billing systems, patient health records, and other medical information management systems at a single assembly. Identifying the drawbacks of indecorous management of healthcare records, 75Health works with the main purpose of enabling the digitization of health care records and the proficient management of critical health information at a single point. Zealous Leader of Resolute and Dedicated Organization Handling an organization where frequent modifications are a necessity and running along the market demand to be able to output the best possible solutions according to the client requirements, is not everybody's cup of tea especially in the medical sector except for Mr. Kumar Subramaniam, the founder, and CEO of Kaaspro Enterprises. His dream and ability to visualize the company as a successfully developed, novel, and robust medical information technology service provider has paved the way for the success that 75Health enjoys today. He has been guiding the team, offering valuable suggestions and interacting with clients to fully discern their requirements. He is also one of the co-founders of Kumaran Systems, heading the internet products and services department. October | 2020 27

28. and health history efficiently without providing much input from the user. The organization provides innovative systems that contain predefined codes and the indispensable methods that are easy to handle and can be operated proficiently. What the clients need to do is to just log in through their browsers, and start charting. 75Health's products are designed in a way that its client's financial and administrative process can be rationalized by cultivating revenues and reducing costs. errors and provides ease-of-use and accuracy. 75Health is an elite healthcare technology service provider centering on offering robust software solutions to clinicians and healthcare providers. Mr. Kumar's passionate zeal and ability to provide the hospitals and medical centres with technological provisions has made him conquer what he has today. With over two decades of experience in the industry and understanding the clientele from different industries, he leads the organization from the forefront. His expertise in the IT industry and its possible application in the healthcare industry have contributed enormously to the design and development of 75Health products. Kaaspro Enterprises and its team are truly blessed to be able to look up to Mr. Kumar's insights and management abilities to align the projects and processes with its commercial policies. The most widely used products of 75Health are 75Health EMR (Electronic Medical Record), 75Health HER (Electronic Health Record), 75Health PHR (Personal Health Records) Software and 75Health MPMS (Medical Practice Management Software). These products are easily accessible web-based systems that can be reached everywhere, and have consistent backups that eradicate the risk of data loss. 75Health is very well aware of the fact that there are ample amounts of medical information technology providers globally; which stimulates the organization to fulfil the clients' demands. Starting with identifying market scenario and client requirements, it becomes easier to develop a differential, most optimal and economical solution. Medical professionals and hospitals are benefited from cloud-based, robust online electronic health record systems, and other related products. The software enables the end-user to simply locate each document inside the system and to share the information, which is secured and executed fast. 75Health EHR application has updated itself with the introduction of unswerving feature enhancements and has emerged out to be the all-inclusive EHR solution that disregards budding manual Fundamental Proficiencies That Help 75Health Shine Bright 75Health is a cloud-based EHR Software (Electronic Health Record) solution that needs no downloading, installation or exclusive hardware. The system helps store and manage crucial patient information, for example, prescriptions, lab reports, October | 2020 28

29. Facilities to the End Users and Keeping with the Future A Look into Mission and Vision 75Health products encompass the essential features required by modern hospitals and clinics. The practitioners and medical professionals get to enhance their productivity and efficiency using modern features. The foremost benefits of services include the major automation of processes and reliability of the accuracy and security of patients' personal and health data. For years the 75Health products have been in the market, the company tries to be updated with the current and expected future requirements modernizing and customizing them repeatedly, through innovative technologies. Healthcare is a vast and developing industry, where changes occur on a day-to-day basis. There are technological advancements in medical sciences that make managing the data a tough task to carry out, provided there is a bounteous amount of information of thousands of patients collected over the years. 75Health aims to offer accurate and reliable health care information technology solutions, which will endow health care providers and individuals to achieve access to crucial medical data and work in their progress and security. The company efforts to afford personalized, cloud-based technology solutions to hospitals and all types of medical organizations. expedites increased patient outcomes and improved practice productivity through the maximum use of medical data by leveraging technology. The company facilitates the imbuement of core values such as • Excellence in healthcare technology: The company dreams to achieve expansion by the introduction of continuous evaluation of the products, thereby ensuring the consistency of the services offered. Today, the modern healthcare sector also relies on technology. The demand for better healthcare is obvious for every individual. It is now that the healthcare information management systems offered by 75Health help them to overcome hindrances and outshine in the services to their patients. 75Health believes to serve the society and health care providers through a determined and valuable approach using electronic medical systems. • Honesty and integrity: The Company focuses on building the trust and loyalty of the clients, as well as safeguarding integrity in all the processes involved. The company visualizes a firm, where there is scope for evolution and enhancement of the services provided. 75Health offers a way to enhance facilities to deliver the finest quality services to clinicians and healthcare service providers. The organization • Building a long-term relationship: 75Health attempts to build long-term alliances with all the well-regarded clients through commitment and hard work. October | 2020 29

30. T he COVID-19 pandemic has turned our lives upside down; the virus has spread with lightning speed with every little room for recovery. However, with time, there are some signs of relief; the hard-hit countries are now in a state of control trying to bounce back to the new standards of living. Also, some cities, towns, and states, which are not majorly affected, have already opened their respective businesses, public areas including parks and malls are currently functioning with few safety standards. Knowledge is the best weapon for invisible threats and most recently; this is the need of the hour. The global pandemic has restructured the way of living for us popularly known as The New Normal. Wearing masks and gloves, practicing social distancing, and sanitizing are all the new standards of living a safe life. To safeguard oneself, every individual should abide by the rules and regulations put forth by their respective Governments. Today, the arrival of such a global pandemic has destroyed economies within no time and also with no cure in sight. With so much uncertainty, the only ideal option available is to welcome the new world standard. October | 2020 30

31. Methods to Protection while Stepping Out laundry every single time you step out and also to thoroughly rinse the necessary supplies purchased from stores severe mental health issues. While many kept quiet about their inner turbulence, there have been a few cases, where people have openly come about this and shared their mental problems to raise awareness and normalize this. Now is the time to lend each other helping hands and fight along. So, these are a few of the prerequisites that one can follow for safety during these challenging times. As we all know, stepping outside for work and errands is a part of our daily routine. However, with the current situation at hand, the risk of getting infected will always be a major concern. So, what is it that can make this process a safe experience? The answer to this is simple, follow every rule and keep no choice but to return safely at home. During the lockdown period, the steps and practices followed in quarantine are integrated to ensure the utmost protection of you and your loved ones. Here are a few of the tips to maintain: Keeping a Check on your Mental Wellbeing Staying at home 24*7 for months alone definitely takes a toll on our mental well-being, but to know that you are not the only one also gives a sense of relief. Our overall health comprises our physical and mental well-being equally, hence it is important to practice meditation, yoga, or any form of exercise to release stress and toxins from our body. Performing small activities that spark your mood and bring peace will keep you motivated and happy in the longer run. Seek help and keep a check on your anxiety levels, together with everything can be conquered. Staying at home during the lockdown or being in quarantine is a tough situation to handle for everyone. To be stuck in an unknown city or country is a nightmare by itself, but this is the reality of many individuals experienced during this period. The people who were not able to make it back home had to suffer a whole lot of dreadful consequences in the pandemic. The global COVID-19 scenario has affected everyone in some of the other ways possible. As many suffered financial crises, millions lost their jobs, businesses, and health in this global outbreak. However, one common thing experienced among all age groups from around the globe has been • Face Mask, Gloves, and Protection Shield are the most important things to carry while stepping out • Practicing social distancing while grocery shopping and waiting in queues • Sanitizing yourself completely before going and also after returning home • Keeping a handful of essentials along while traveling to work, office, or school will not create a situation of panic • Making it a routine to do your The “New Normal” is just like a language that we should learn and continue to adapt to survive in this world from now on. October | 2020 31

32. H ealthcare Consulting Services (HCS) is a healthcare advisory and consulting firm. Established in Mumbai, HCS is successfully rendering end to end solutions to hospitals and healthcare institutions with excellent marketing strategies, while assisting hospitals with operations management. The journey of Healthcare Consulting Services started single-handedly with utmost dedication while focusing on projects in Mumbai on varied verticals of the healthcare industry. In 2009-10, the firm enclosed a project, which involved free GAP analysis aka 'Hospital Health Evaluation'. Subsequently, it also completed various projects effectively in a short period. Furthermore, it went ahead with the commissioning of the clinics, which covered Delhi and Bangalore for foreign Multinational Investors. This team diversified and managed multiple hospitals in Mumbai. It has extended its advisory services outside of Mumbai to and at present manages a couple of charitable hospitals, small size private single doctor-owned hospitals, diagnostic, and pharmacy units. October | 2020 32

33. Leading from the Forefront Listed among 25 Most Promising Healthcare Consultants of the year 2017, by Consultant Review, The Best of 10 Healthcare Brands year 2018-19, by Insight Care Healthcare Solution Hub Magazine, The Best Healthcare Advisory & Consulting Firm 2019" by AI Global Excellence Award 2019, Upmost Consultant Companies 2019" by Business APAC magazine, The 10 Most trusted brand of the year 2019" by Business Sight magazine, The 10 most prominent Healthcare companies in the year 2018" by Prime View Magazine, and many more. He has been a prominent thought leader and is a think tank in several working committees for hospital administration. Also, he has been an influential speaker on operations and marketing of hospital services on various fora. He has authored various articles and research papers in journals such as Express Healthcare and the Journal of VNS Institute of Management Studies. things happen, it achieves goals and objectives planned for each respected project. • Growth : HCS has insight, sight, and foresight for every project. It plans the hospital projects keeping in mind short term and long-term goals. A diligent personality, Amit Sontakke is the Managing Partner of Healthcare Consulting Services. He is a veteran in the field of Hospital Operational Management with a high proficiency for optimization of resource deployment in existing facilities and superfluous business generation in the unit/hospital/project. Amit is a proactive leader with an exceptional skill set of achieving the desired market response, a potential increase in performance, reducing cost, and strengthening competitive advantage for Healthcare projects. He is a Marketing, Branding, and Communication Advisor to numerous Hospitals and a Hospital Operator Advisor for managing 50-100 bedded hospitals and above. Apart from this, HCS is a trustworthy brand enduring virtues at its fullest; here are its Core Values : • To be professional in our approach • To be ethical and honest when dealing with our clients • To be sound in Documentation and advise • To be able to give expert assistance to all our clients • To help manage the top line and bottom lines of the hospitals and healthcare companies Bestowing a Myriad Range of Paramount Amenities He has extensive experience of over 2 decades in major Multi-specialty Hospitals and Multinational companies. He has pursued a Master of Business Administration (MBA) in Hospital Administration from the Institute of Management Studies, Indore in 2001. Also, he has completed the advanced Senior Management Program from IIM Calcutta in 2013-14 and Certification Course in “Sustaining & Managing Hospital Growth” from IIM Bangalore in 2013. He has pursued a specialization in Hospital and Healthcare Marketing and Technical Insights through Executive Programmes. He is a visionary leader who is efficacious towards his approaches. HCS's Voice as a Brand HCS has focused on creating a dashboard for hospitals based on Key Performance Indicator (KPI). The various factors like bed occupancy rate, bed turnover rate, average length of stay, operations theatre (OT) utilization rates, capacity utilization rate, OPD to IPD turnover rate, OPD follow up turnover rate, the proportion of new patients referred by existing patients, walk-in to referred, the proportion of walk-in to referred, discharge against medical advice rate, patient satisfaction rate, cost per patient days, revenue per patient days, and more are thoroughly maintained providing the highest standards. All these parameters and more are measured post GAP analysis thereby making these as basis for marketing, and branding, strategies, media planning, clinical and non- clinical parameters further helping hospitals with adequate and competent manpower and media equipment planning, quality benchmarking. Healthcare Consulting Services have marked their presence in the market with their stellar performance and out-of-the-box approach. Being a pioneer in the market, HCS has always worked steadfastly with detailed comprehensions; hence the brand is able to have a voice for every quality. To name a few are: • Expert / Strategy : HCS has a potential team of hospital consultants having experience in managing hospitals. The consultancy conducts a proper Gap Analysis of each process. • Quality / Benchmark : HCS focuses on the effectiveness and efficiency of each process making sure pillars of the foundations are held strong. Mapping each and every process, the firm addresses all the minor or minutest details and maintains no room for errors. • Result Oriented / Focus : HCS believes in teamwork and making A man of his choices, Amit is a self- contained person having his own rules, notions, and stories, while offering a helping hand whenever required, to help people move forward. A committed professional, who fought every prejudice against him to establish himself as an ennoble personality. His sheer hard work has met the harbor of success and won him numerous prestigious recognitions and awards which are as follows: October | 2020 33

34. Project, they had to attach few doctors to OPD, Labor Delivery Room (LDR) is of the 1940s, no existence ICU, and an old-fashioned OT. In absence of proper building blocks, the promoter nuns were involved in all functional areas of the hospital and were performing all activities by themselves. Also, HCS offers managing and integrating information technology into the processes, on an everyday basis. Altogether, it acts as an extended arm to these hospitals and aims to expand its infrastructure to a multispecialty scale. Keeping up with the need of the hour, the firm has collaborated with IT companies to build a state-of-the-art Hospital Information System (HIS), which helps hospitals to effectively manage their entire process. Therefore, HCS is looking forward to working with cost- effective IT brands for hospitals which presently are incurring lesser revenue to afford their IT Administrators, thereby increasing their overall efficiency of the system. ethics of the Hospital and its promoters. The USP of HCS is its Quality Management and establishment of a hundred plus key performance indicators to evaluate the entire functioning of the Hospital with accreditation guidelines. Also, the firm has core competencies in Marketing, Branding, and Communication offering a full-fledged Marketing Plan and Integrated Marketing Communication Strategy. The company has partnered with few digital marketing companies to create a platform for every hospital they cater to and having their presence felt within the area and beyond its expectations at a reasonable cost. So, HCS stepped in to focus on the building block of the organization and help them create strategies to add services and specialties, to generate revenue or profits for the hospital- based on the market survey and feasibility studies. Initially, they added more Out Patient Departments and created an OPD for Dental, Ophthal, General Physician, ENT, etc. and got a diagnostic partner on board to give quality reports to respective consultants. The firm established a Pharmacy since patients' relatives were asked to go out to get medicine. It also identified a gap in critical care, thus establishing ICU followed by Dialysis Unit, since in the vicinity; there were hardly any Intensive care setups and no dialysis set-up. An Overview of the Current Industry Keeping the Lamp Ignited With a tagline of “We strive for profitability and standardization in the hospital and healthcare system”, HCS recognizes the on-going scenario. To find success in this modern time, hospitals need effective strategic planning, proper infrastructure, best medical professional consultants, human resource allocation, clinical planning, sufficient knowledge and exposure towards statutory compliances, and particular attention to the hospital's marketing and sales. HCS services are specially designed considering these multitudinous obstacles and these services contrive to overcome existing challenges clients face today. One of the compelling concepts HCS is striving hard to accomplish is to extend its services to sick units, who are unable to survive in the competitive world. The company as a team has planned to pick one hospital at a time and help them revive to an extent that it becomes cash flow neutral from cash flow negative. The firm does SWOT analysis of the project and tries to understand how as a business, they can leverage the strength in favor of the hospital and work on the weaknesses. The major challenge here is to get the funds for the Hospitals, in absence of any funds they have to identify services, which will generate immediate revenue for the Hospital. In other cases, the company might have to approach the community to donate funds. In one such Hospital Empowering a Team Spirited Environment HCS's key strength lies in its understanding of the hospital business. The team at HCS is a pool of talented consultants, who devote their time to bring the project alive and thoroughly enjoy working at the Hospital. While acquiring talent for HCS, the firm ensures whether fresher or experienced, they understand the business of consulting. Also, whether the project demands one individual or group of consultants from a varied background, they are aligned to the October | 2020 34

35. and grade the hospital services, etc. HCS aims to work with an idea to move from care to self-care by using technology. A Vision for the Future The Healthcare Sector is an essential part of society. As the Indian economy is moving towards capitalist development, the number of hospitals is also expected to experience potential growth in various formats. Hence, there is a need to create a niche of services in the required format delivery to supersede the competition. Moreover, it also added surgeons both General and Orthopedic on board, so the underutilized OT can be utilized, got Intensivist on board to get the critical care going, replaced the outdated generator with the new one, and many more. Thus, building a well- resourced infrastructure helped hospitals gain footfall and ultimately cash flows. So, HCS is an ideal choice for hospitals looking for a restoration process. Institute of Health Management Research (IIHMR) University, Jaipur, Rajasthan. The organization does continuous market research on various aspects of Hospital Administration along with feasibility studies related to operational, project, financial aspects to establish any department within the hospital. Apart from these, HCS further understands and does a lot of research before taking any sick unit and understand which variables are the growth drivers for the project to be successful. This will further create a need to develop competitive viability among Hospitals to compete with each other and only those hospitals will come up, who are professionally committed to a robust work ethic. Therefore, a team of Hospital Management and Clinical experts implementing corporate governance in hospitals are required to extend professional advisory and consulting. This will enable the hospitals to spearhead the industry to attain profitability and sustainability, in the long run, delivering and maintaining quality patient care. At HCS, the mission and vision are to touch base with at least 1000 hospitals in the next three years. Prime Focus on Research and Development Moving ahead, HCS is planning to invest further in Predictive Analysis, Artificial Intelligence, and Machine Learning. HCS is already working towards creating a healthcare application under the brand name “Grade Health”, which will focus on mapping parameters of patient satisfaction based on which it will rate Healthcare Consulting Services firmly believes in using data for decision making, to which research is pivotal. To bring a cutting edge aspect to this, Amit is pursuing doctorate as a Research Scholar from the Indian 35 October | 2020

36. B iotechnology is the broad area of biology, involving living systems and organisms to develop or make products, or any technological application that uses biological systems, living organisms, or derivatives thereof, to make or modify products or processes for a specific use. In simpler terms, it means technology varied together with biological sciences for the use of mankind. Providing leading innovations and solutions for the present and future of the biotech world, NextGen Life Sciences was established in 2014 by Dr. Nagma Abbasi. Unswerving to being the foremost and a research-intensive life science company, NextGen Life Sciences motives to offer thorough solutions in Instrumentation, Reagents, Bioinformatics, and Consumables that are used by researchers in scientific diagnosis and investigation. The company aims at making a global recognition in the extraordinary scope of biotechnology, delivering services and the right products of scientific requirements at the doorstep to facilitate research outcomes in the minimum possible period. Headquartered at Delhi, with the team size of only 13 members currently, NextGen Life Sciences is dignified to become one-stop-solution cater to the research needs of scientists in the budding field of Molecular biology, Cell Biology, Immunology, Healthcare, Drug Development, and many more. October | 2020 36

37. The Background of the Enthusiastic Leader global market. She learned from the experiences, failures, and always updates herself about the worldly changes through reading and surfing the Internet. She firmly believes, “In business, what's dangerous is not to evolve”. She works with a different mindset and is setting an example for the future generation. and expounding. Moreover, Dr. Nagma put efforts on crafting and executing the organization's vision and mission, thereby evaluating risks to the company, in addition to ensuring that they are supervised and are minimalized by certain policies. A dynamic and passion-filled soul, Dr. Nagma Abbasi is the Founder and CEO of NextGen Life Sciences, at present signifying the long-term vision of the company. A smart woman with a desire filled for the work she does, Dr. Nagma was always taught to be an independent woman and work for excellence; the reason why she became a researcher and a Biotech professional. Dr. Nagma is leading the development and execution of long- term planned strategies and policies with the dream vision of expanding the organizations' footprints across the “We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. We are proud of who we are, what we do, and how we do it. We are many, working as one, across functions, across companies, and the world,” says Dr. Nagma while mentioning her team efforts. She spent a decade working with Esteemed Research Institutes and leading Multinational companies in Life Sciences and Biotech industry, which garnered her with the experience through which, today, she is leading the firm so efficiently. She believes in developing strategic goals and ensures that the goals are assessable October | 2020 37

38. Unique Qualities That Help the Organization Sparkle Transforming Hindrances into Life- Changing Opportunities workflow and expect results which in turn help us to suggest customers best possible customized solutions.” On asking about how she measures the success of the firm, Dr. Nagma says, “I measure success in different scales like Conversations with clients, ROI, Conversion rate, Customer satisfaction, and others with parameters like referrals from existing clients, growth, profit from the revenue, conversion rate, sales target and a lot more of organization benefit factors. NextGen Life Sciences aims at creating an environment, where the team could work effortlessly as well as provide the scientists and researchers with innovation in biotech and services at their doorstep. The development of biotechnology over the years has helped companies such as NextGen Life Sciences to advance and acclimatize the market scenarios including taking revolutionary steps in the company policy. Biotechnology is everywhere, and it is evolving which makes it even more important to have updates in this sector. To meet with the produced requirements, NextGen Life Sciences have their prime focus on scientific research needs and customer services. The Biotechnology industry is one of the sun-rising sectors in India and across the nations. Studying the market and emphasizing the needs and drawbacks of the Biotech industry has helped Dr. Nagma to bridge the gap of requirements and glitches surrounding the researcher's in Life Sciences and Biotech. The company helps scientists to understand the pain points and innovate the technology at present as well as ensure that they provide the best possible solutions with enough knowledge of the subject. Dr. Nagma describes how they start with their process, “At first, we try getting insight on the customer requirements by exchanging ideas, then understand the complete Necessary actions are taken by the company to develop themselves according to market needs. They have also maintained a long-term relationship without clients by executing quality services for product deliveries by managing inventories. The company understands the scientific needs of the customers and brings in the table perfect solutions as the most innovative solution provider. October | 2020 38

39. The company offers products for Cell Analysis, Cell Culture & Transfection, Cloning, DNA & RNA Purification, Gene Expression Analysis & Genotyping, PCR, Protein Expression & Analysis, Real-Time PCR, RNAi, Sequencing, Synthetic Biology, Cancer Research, stem cell research, Drug Discovery, and development, Plant Sciences, epigenetics and excellent services such as Sequencing and Next Generation Sequencing, Bioinformatics and Gene Synthesis. The products of NextGen Life Sciences helps to support scientists and researchers across different countries across the world to meet the difficulties they encounter and interpret and realize the place for life science. realm of research to solve complex analytical challenges in the pharmaceuticals, food, environment, biotechnology, and industrial and clinical research. The company's future aspect would be to emphasize holding employees with a great level of satisfaction and skill development with ground-breaking intramural programs as well as training. On disclosing her plans for the firm, Dr. Nagma says, “The Company's mission is to discover, delineate and deliver high-quality products and excellent services that enable millions of lives to live a healthy and better life.” A Look into the Thriving Future Under the supreme guidance of Dr. Nagma, NextGen Life Sciences is surely going to make major recognition around the globe. The company dreams to launch one of its own- brand products of international standards. Alongside this, it is working continuously to empower the mounting October | 2020 39

40. Dr. Amit Dang is the Founder & CEO of MarksMan Healthcare Communications, a data science company providing HEOR, Medical Affairs and Data Analytics services to pharmaceutical and medical device companies, based out of Hyderabad. He did his Doctor of Medicine in Pharmacology from Goa Medical College. He is the convener of Indian Medical Affairs Summit (INMAS) and Indian Patient Access Summit (iPAS). He is also the President of ISPOR Mumbai - India Chapter. He has recently founded a patient centric mobile app named KYT or Know Your Treatment, which is India's first healthcare data monetisation and digital therapeutics platform, that incentivizes patients, who maintain their health records and take their prescribed treatment on time. I n the era of lawsuits over copyright infringements of intellectual property, one related question is - can there be a copyright over one's health data? In other words, who has the ownership over the data related to one's health? Is it the doctor who generates such data? Is it the hospital or clinic where this data is generated? Is it the laboratory which performs various tests on the different samples procured from the patient and generates reports? The correct answer may surprise you. The sole owner of all health-related data generated from a patient is the patient himself/herself. And the patient also has the right to use this health data to whatever purpose he/she deems fit. would it be of any interest to an unrelated third party? What value does it generate in the real world? The fact is that all health-related data carries enormous value, more than you had ever imagined. To understand the reason why health-related data has such immense value, we need to understand what has influenced decision-making by doctors in disease situations with development in medical field. Now that the ownership of the health- related data is clarified, the next question is - does such data carry any value? Data pertaining to my health is definitely important to me, but why October | 2020 40

41. the details of treatment given by your physician six months ago when you consulted him/her for a fever? You might have preserved all those details for a few weeks or so, before discarding it thinking that it was not necessary. What if you are told that some pharmaceutical companies immensely value all such healthcare- related data generated in real world? In the beginning days of modern medicine, doctors took treatment decisions based on either their own past experiences, or those of their peers and seniors. With time, it was realized that this approach was inadequate, and gradually doctors started asking for evidence proving that a particular intervention worked on a large number of individuals, rather than relying on anecdotes or experiences. are strict, and patients with serious disease, or comorbidities, or patients at the extremes of ages, are excluded from participating in such clinical trials. For example, a clinical trial about a new medicine to treat hypertension may exclude patients with severe diabetes and elderly patients as a part of its protocol. However, when the same medicine is marketed, obviously the treating doctor cannot exclude diabetic patients or elderly patients, because a large proportion of hypertensive patients have diabetes and are elderly. Now you might be thinking, how good it would be if there was a mechanism or method to securely store all your health-related data and share it with interested parties and at the same time earn money from it. This is exactly what is meant by data monetization: letting your health-related data earn money. And as for the 'mechanism' part, the good news is that there is an app – KYT or Know Your Treatment – which does all these things, and more! The KYT is the first healthcare data monetization platform in India, brain child of Dr. Amit Dang (Pharmaceutical Physician), Ms. Dimple Arora (Data Scientist) and Dr. Pawan Rane (Head and Neck Oncosurgeon), who took two years to culminate this unique concept. The app further helps you to store all your health-related data, including your lab tests, prescriptions, doctor consultations, hospital visit details, and much more in a timeline manner, which is easy to access. For generating such an evidence that a medicine worked, pharmaceutical companies were asked to test the medicine on consenting and willing patients. These patients would be recruited into the experiments using strict inclusion and exclusion criteria, and would be randomly divided into two groups. One group of patients would receive the standard medicine used for treating a disease, and the other group would receive the new drug. At the end of a fixed amount of time, doctors would measure if there was any change in the response of the health of patients in both the groups. Only after such a clinical trial demonstrated that a new medicine works against a disease, would the authorities grant marketing permission. The realisation that the portfolio of patients in the experimental setting might not accurately resemble the portfolio of patients in the real-world lead to the birth of a new concept called Real World Evidence (RWE). In RWE, data is taken from real life where patients are given medicines as per their need and indications, and data is collected from them and studied. Many authorities nowadays routinely ask for RWE data in addition to experimental data as a part of the regulatory cycle. However, it is not easy to collect RWE data. While there are structured mechanisms and dedicated personnel to collect experimental data, the RWE data is not so lucky. As an example, try to answer this simple question: can you produce the results of the laboratory tests that you undertook a year ago as a part of routine investigations? Or, can you enumerate Even though data generated by means of such an experiment is very useful, this approach has a major disadvantage. Generally, the recruitment criteria for clinical trials The KYT app is now available for free download from Play Store. For more details visit https://thekyt.in/ October | 2020 41

42. How are Healthcare Technologies helping in tackling the Coronavirus? T he virus which is spreading like fire and is the reason for many sleepless nights has left every nation perished. In a world that was progressing with leaps and bounds, there is a sudden storm of silence, fear, and a vision of the unprecedented future. Though now, the situation is under control and has gained momentum of recovery, there is still a long way to go. Technology has played a major role in aiding the fight to eradicate the spread of Coronavirus. Multiple tools enable the healthcare department to accelerate the procedures and bring in optimum results with the help of technological advancements. Over time, it has been observed that the number of cases increased rapidly across all countries in the world. After counting the soaring numbers, the physicians rushed for ways to combat this disease, with ample technologies at hand now the healthcare providers can minimize the exposure of the virus. October | 2020 42

43. Marching ahead with the Technological Strides situation goes haywire and there is panic, to find relevant answers, chatbots come in handy by maximizing the benefits and minimizing the risk rates. Some of the IT vendors who are working for healthcare departments are now updating their software for identifying better patterns and future signs of concern. This software will be able to track health records and give doctors and experts insightful details about the future of treatment. With the influx of patients, the healthcare department is turning to new technologies that can shed light on the existing situation and alleviate their workload. Also, the patients are turning to these technologies, which are apps and tech-health related tools to ease out the panic situation and also check on initial symptoms before visiting the doctors. The doctors are also able to track the patient's record through respective healthcare technologies and further monitor the patients distantly. Keeping a check on the quarantined patients before and after discharge has been possible for many hospitals with the help of respective healthcare technologies and staff. Time being an important factor in the treatment for patients is now managed significantly with provider proper assistance and aid remotely. The doctors and respective working staff are also protected from the exposure of the virus as the corresponding patients are attended to virtually. The Prevailing Times Since the outburst of this virus, the world has experienced havoc. It has come to a standstill in many forms, but with the potent resources and power- packed technologies, things are resorting back to routine. These technologies used today will be advantageous in the future for all healthcare departments. The COVID- 19 pandemic has been an accelerator for many technologies and with its ready adaption by the healthcare authorities, the technologies will escalate to new heights in the future. The times ahead of this pandemic will be different, at times challenging, but with advancements in the technology sector, the upcoming technologies will become a boon for the healthcare fraternity across the globe. The Virtual Wave The pandemic has broadened the use of chatbot technology across the globe. Looking at these statistics, several healthcare companies are turning to this technology. These chatbots are beneficial in screening patients for the virus before they visit a hospital. As the virus gets easily transmitted, using chatbots become handy for patients to identify and track the early symptoms on the initial days and reduce the number of visits to the hospitals. Reaching to as many as possible is a task in the situation of an outbreak, hence with chatbots the interactive rate increases, and the outreach is spread to a mass number. Fetching accurate information during an epidemic is complex, as the October | 2020 43

44. T he coronavirus outbreak has been a nightmare for countries around the globe. The virus which exploded from China took over the world overnight, leaving thousands on the deathbed and millions to suffer. With no time to spare, the healthcare authorities rushed for optimum health solutions to combat the virus and resort on track. However, the virus spread like fire, and overtime, the hospital departments, and staff members became short on numbers to treat the increasing patients. Moreover, the rate of infection and its pattern of transmission will become a threat to the healthcare departments. Hence, this is where the role of doctors or supporting staff members started getting carried away by robots. October | 2020 44

45. Robotics on a Roll the virus is highly infectious, robots are an added benefit providing contact- free options to prevent the disease. However, the COVID-19 spreads not only through human contact but also via contaminated surfaces, and hence the robots are protected with robot- controlled non-contact ultraviolet (UV) surface disinfection for prevention from the harmful virus. to the healthcare department. This technology is currently being used in several environments like the offices, airports, production industries, and will also be seen in schools, shopping malls, restaurants shortly soon. Robotics has been one of the most fascinated types of technology, which has marked its key presence and made an impetus in the healthcare sector. In this pandemic, a large number of hospitals across the globe are operating with the help of robots to aid the patients and also save time and lessen the work for healthcare staff. One of the key reasons for this is the safety measures, as the spread of the virus is contagious at a quick rate. With social distancing in the first place, the healthcare departments must refrain from coming in direct contact with the patient. This physical threat causes the doctors to use robot assistance, whilst managing and keeping a track of the services offered. The Final Take The outburst of the coronavirus disease has resulted in a global health crisis. Experiencing a standstill situation for a prolonged time, the world is now predominantly focusing on bringing its wheels back on track at its earliest. Robots have now become a part of the routine and with its easy orientation, many companies plan to bring automation into use for their long-term strategies, collaborations, and transformations. There has been an upscale in the demand for robots ever seen the spread of COVID is observed. The robotic workforce is an added benefit to the potent healthcare departments. In the future, if the government and multiple industries finally realized the importance of automation, then more robots will be available to work along with the healthcare professionals for upcoming years. Making a Difference The effects of the pandemic are experienced throughout; the simplest of chores of stepping out for grocery or buying essentials have now become a task in itself. One has to ensure minimum human contact with the respective workers and practice social distancing at the most. Hence, to safeguard the safety of customers, many supermarkets are operating with the help of robots. This way the human employees are free from focusing on disinfecting, sanitizing, and cleaning surfaces and also risk the spread of the virus. Robots provide a contact-less shopping experience, which at this given moment is an advantage as automation and its expertise is at its best. Additionally, the robots are also operating in various enclosed spaces, not just restricting it However, the question arises: are robots able to deliver the same aid as humans? Well, the answer to this is no surprise, they are fully capable of treating the patients just the same way as human/doctors could support according to the treatment. The robots have the potential of delivering proper medication and necessary food and evaluating the vital symptoms to deliver information to and fro between patients and doctors. As the nature of October | 2020 45

46. Words of Wisdom “To keep the body in good health is a duty… otherwise we shall not be able to keep the mind strong and clear.” – Buddha "The greatest wealth is health." – Virgil "He who has health has hope, and he who has hope has everything." – Arabian proverb “Good health is not something we can buy. However, it can be an extremely valuable savings account.” – Anne Wilson Schaef "Ultimately, the greatest lesson that COVID-19 can teach humanity is that we are all in this together." – Kiran Mazumdar-Shaw