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Not a fan of self-service? Well, you may need to reconsider your stance when it comes to offering self-service at your medical practice. Today's patients want convenience, not multiple phone calls. Still not sold on the idea? Read our explanation of why self-service is vital.https://thebravelabs.com/blog/how-self-service-improves-patient-experiences/
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Today, consumer- facing industries have self-service options for their customers.
Why? Because 60-70 percent of consumers prefer to have self-service options.
What about the healthcare industry?
93 percent of patients prefer having digital tools for simple customer care tasks.
Patients today value convenience and speed.
80 percent of patients are willing to switch their healthcare providers for convenience alone.
But self-service penetration remains low for healthcare.
Slow adoption, a hesitation for digital inclusion, and old mindsets are the Bottlenecks.
It’s in your best interest to adapt to their changing needs.
Patients want healthcare experiences to be at par with the customer experiences in other industries.
Convenience, ease of use, and accessibility are factors that healthcare businesses can no longer afford to ignore.
These matter just as much as treatment results.
Don’t remain stuck in analog processes, turn digital today.
BraveLabs helps healthcare businesses to integrate self-service tools into their processes.
Contact today to learn what the power of self-service can do for you.
