Arab's Most Remarkable General Managers Making an Impact in 2024

1. Most Remarkable Leaders of Excellence Arab's Trailblazing General Managers Managers Making an Leading the Future Impact in 2024 Arab’s Most Remarkable General Managers General Manager Al Fardan Trading Co LLC From Technical Expertise to Leadership Vision

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5. the EDITOR Leading Arabian Gms n 2024, the business leadership in the Arab world is being significantly shaped by a cohort of remarkable General I Managers. These leaders drive their companies to new heights and set innovation, sustainability, and corporate governance benchmarks. One of the most notable trends among these General Managers is their unwavering commitment to digital transformation. By embracing cutting-edge technologies such as artificial intelligence, blockchain, and big data analytics, they are revolutionizing traditional business models, enhancing operational efficiency, improving customer experiences, and opening new revenue streams. This forward-thinking digital shift is ensuring their organizations remain competitive in a rapidly evolving market. Sustainability is another critical area where these General Managers are making a significant impact. Recognizing the importance of environmental stewardship, they are implementing green initiatives and sustainable practices across their operations. From reducing carbon footprints to promoting renewable energy sources, their efforts are contributing to a more sustainable future. This focus on sustainability is not only beneficial for the environment but also resonates with a growing consumer base that values corporate responsibility. Furthermore, these General Managers are fostering a culture of innovation within their organizations. By encouraging creativity and supporting research and development, they create new products and services that meet the market's changing needs. This culture of innovation is crucial for long-term growth and success, enabling companies to adapt and thrive in a dynamic business environment. In addition to their professional achievements, these leaders are also positively impacting their communities. Through various corporate social responsibility initiatives, they address social issues, support education, and promote economic development. Their commitment to giving back is helping to build stronger, more resilient communities. Ryan Parker Managing Editor

6. Contents C O V E R S T O R Y Fazal Rahiman Mohamed 06. From Technical Expertise to Leadership Vision F E A T U R I N G Mahdi Alhindawi 18. Redefining Market Dynamics Waseem Zein Eddine Driving Innovation in the Hospitality 26. Supply Industry A R T I C L E S Leadership Stories and Business Insights Arab's Most Remarkable General 22. Managers to Know Management & Sustainability 36. Leadership in the Modern Era

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9. From Technical Expertise to Leadership Vision Fazal Rahiman Mohamed General Manager Al Fardan Trading Co LLC 07 www.businessmindsmedia.com

10. n engineering and technology, the Trading Co LLC in 2013. Founded in critical role of steam and hot water 1994, Al Fardan Trading Co LLC has I boilers is paramount to numerous risen to become a leading company in industries, providing essential support the industry, specializing in supplying, to infrastructure and operations. The installing, and maintaining steam and industry is known for its focus on the hot water boilers. The company's supply, installation, and maintenance recognition as one of the top boiler of these vital systems, which are servicing companies in the UAE, integral to the efficient functioning of managing 75 AMC contracts various facilities. This sector requires a throughout the UAE and supplying blend of technical expertise, problem- over 400 boilers across the Middle solving skills, and an understanding of East, is not just a testament to its evolving technological advancements success but also a source of inspiration to maintain and enhance operational for others in the field, motivating them efficiency. to strive for excellence. Fazal Rahiman Mohamed's career Fazal started his professional journey journey is a testament to growth and as a Facility Engineer, where he was adaptability. Starting as a Facility tasked with ensuring the smooth Engineer in 2013, he has successfully operation and maintenance of critical transitioned to a strategic leadership infrastructure in Abu Dhabi. This role role as General Manager. His career laid the foundation for his career, progression, marked by significant focusing on problem-solving and shifts, reflects his deepening expertise technical expertise, and involved in both engineering and management. managing equipment failures and This adaptability and commitment to optimizing operational efficiency. growth make him a valuable asset in any role. A significant career shift occurred when he transitioned into the role of Al Fardan Trading Co LLC, Sales Engineer. This change, prompted established in 1994, is a standout entity by the loss of a facility management in the industry. The company's forte contract, required Fazal to adapt his lies in its comprehensive services skill set. In this new position, he related to steam and hot water boilers, utilized his technical background to including supply, installation, and bridge the gap between engineering maintenance. This comprehensive and sales, understanding customer approach ensures that all aspects of the needs, explaining complex technical boiler system are expertly handled, solutions, and supporting the sales providing clients with the confidence team with in-depth product knowledge. that their needs will be met. As one of the leading boiler servicing companies Following a successful tenure as a in the UAE, Al Fardan Trading Co Sales Engineer, Fazal was promoted to LLC manages a substantial number of Sales Manager. This role involved annual maintenance contracts and has leading a sales team, developing supplied numerous boilers across the revenue-driving strategies, and Middle East. Its reputation for managing client relationships on a excellence is underscored by its broader scale. During this period, he commitment to quality and customer played a crucial role in securing satisfaction. prestigious projects such as the Louvre Museum, Habtoor City, and the Royal From Facility Engineer to Strategic Atlantis. Leader The next step in Fazal's career was as a Fazal's journey began at Al Fardan Project Manager, where he oversaw 08 www.businessmindsmedia.com

11. Traveling and meeting people for new learning, from different nationalities have always broadened his thinking and opened doors 09 www.businessmindsmedia.com

12. projects from conception to the emotions and perspectives of team significant stressors. In response, completion. His responsibilities members. several empathetic measures were included ensuring projects met implemented: deadlines, stayed within budget, and A few years ago, when the company achieved desired outcomes. faced an overwhelming number of • Workload Adjustments: Tasks projects, signs of frustration and were redistributed to better burnout became evident among team In his current role as General Manager, balance the workload. members. Deadlines were being Fazal oversees the overall operations • Clearer Communication: Steps missed, communication was strained, of Al Fardan Trading Co LLC, were taken to address confusion and overall team dynamics were integrating his diverse experiences to and improve communication. guide the company toward its strategic deteriorating. Rather than addressing • Support Systems: Stress goals. This role encompasses setting the issues solely from a project management workshops and long-term objectives, managing cross- management perspective, the leader regular team-building activities functional teams, and making high- chose to explore the emotional and were established to enhance level decisions that influence the psychological state of the team more morale and create a supportive company's direction. deeply. work environment. Transforming Team Dynamics for To tackle these issues, a series of face- The empathetic approach resulted in a Project Success to-face meetings and team discussions noticeable boost in team morale. Team were organized to uncover the root members felt valued and understood, Throughout his leadership, empathy causes of the team's dissatisfaction. which revitalized their enthusiasm and has emerged as a crucial quality in During these sessions, team members commitment. Improved fostering strong, effective, and were encouraged to openly express communication and a supportive supportive teams. Empathy, defined as their concerns, challenges, and environment led to better the ability to understand and share the feelings. Active listening revealed that collaboration, with team members feelings of others, goes beyond mere tight deadlines, workload imbalances, more willing to share ideas, provide sympathy by actively engaging with and unclear requirements were 10 www.businessmindsmedia.com

13. feedback, and work together towards Empathy, defined as the common goals. ability to understand and team members, share the feelings of others, This positive shift in dynamics increased productivity, as the goes beyond mere sympathy by redistribution of tasks and additional actively engaging with the resources alleviated bottlenecks and emotions and perspectives of accelerated project progress. The projects were completed on time, meeting all key objectives, with the enhanced team dynamics contributing to a successful product launch and successfully navigated the transition. speaks about work at home to help positive client feedback. This experience not only demonstrated mentally separate work from the company's resilience but also personal life. The Power of Hard Work and highlighted key lessons that will Resilience enhance its ability to manage future • Organized Scheduling: Fazal challenges with confidence and writes down his weekly tasks to The ability to face challenges has competence. plan and prioritize. He schedules consistently guided both Fazal and the regular breaks and ensures to company. A commonly shared mantra Critical Elements for Building a allocates time for personal is, "Hard work beats talent when talent Successful and Thriving Team activities and family. doesn't work hard." This belief underscores the notion that success is Building a successful team requires a • Set Goals: Fazal always breaks determined not just by what one does combination of vision, effective down tasks into manageable but by the amount of hard work communication, strong leadership, and segments and sets achievable invested. This principle has been a deadlines one week prior to actual a supportive culture. By fostering trust, driving force since youth. collaboration, and accountability while deadlines to avoid last-minute embracing diverse skills and stress and ensure consistent The Fazal emphasizes never avoiding maintaining a positive attitude, the productivity. difficulties but rather confronting team can achieve its goals and thrive in problems directly and with pride. The its endeavors. • Regular Exercise: Fazal perspective is that no time remains incorporates physical activity into static; every situation will eventually An essential aspect of developing these his routine to manage stress and change. Therefore, there is no place for maintain overall health. He plays qualities is hiring the right people for regret over decisions made. badminton from Monday to the right job. Thursday for an hour. Navigating Unexpected Setbacks Strategies for Success and Well- • Healthy Eating and Rest: Fazal Being In 2020, the company faced an tries to maintain a balanced diet unexpected setback with the loss of a and ensure he gets adequate sleep. • Good friends: Fazal has been business partner due to health issues, Good nutrition and rest are blessed with good friends around which brought operations to a halt. fundamental to sustaining energy him. They always offer support, This departure presented a series of levels and focus. share his joys, help him through tough challenges, including extensive tough times, and contribute to his negotiations to untangle joint ventures, • Delegate Tasks: Fazal does not growth and happiness, shaping shared assets, and contractual hesitate to delegate tasks when who he is today. obligations. The process involved appropriate. He trusts his team and financial settlements, the transfer of shares responsibilities to avoid • Clear Boundaries: Fazal always responsibilities, and the management becoming overwhelmed. maintains distinct boundaries of intellectual property rights. between work and personal life. • Collaborative Efforts: Fazal He designates specific work hours Through strategic planning, effective always works closely with and sticks to them. communication, and collaborative colleagues to share workloads and problem-solving, the company • Dedicated Space: Fazal never support each other, boosting a 11 www.businessmindsmedia.com

14. • team environment where everyone feedback and making him a good contributes to achieving common For Fazal, success is also reflected in human being. They have helped him goals. high levels of customer satisfaction navigate challenges, build confidence, and loyalty. Providing exceptional and make informed decisions. Their • Digital Detox: Fazal stays away products and services that meet or influence extends to how he from social media and does not exceed customer expectations is a approaches leadership, enhancing skills have a Facebook or Instagram significant achievement. like empathy, strategic thinking, and account, which he considers effective communication. distractions for work. Ensuring a positive work environment For instance, their emphasis on where employees feel valued, empathy encourages a leadership style • Supportive Culture: Fazal tries to supported, and empowered contributes that prioritizes understanding team keep casual dinners with his team to organizational success. Employee members' perspectives. Similarly, their to understand their difficulties and satisfaction and development are innovations inspire a more creative and challenges, and he always strives critical indicators of a successful forward-thinking approach to problem- to help them resolve these issues. company. solving. Defining Success: Growth, Balance, Successful projects for Al Fardan They have also assisted him in refining and Achievement Trading Co LLC include completing his strengths, overcoming weaknesses, significant projects or initiatives that and developing a leadership style that Success for Fazal means continuously have a positive impact on the company. is both effective and authentic. growing and learning, both professionally and personally. This Personal development for Fazal Strategic Growth and Alignment for includes gaining new skills, expanding involves attaining personal goals such Long-Term Success knowledge, and overcoming as advanced education or certifications challenges. that enhance his skills and knowledge. Expanding the market presence of Al Attending sales conferences also Fardan Trading Co LLC around the Balancing professional achievements contributes to his success. GCC, embracing digital with personal well-being and family transformation, and maintaining a solid life is crucial for him. Success is Insights and Inspiration Through commitment to customer satisfaction reflected in the ability to manage work Travel are key objectives. Additionally, there is an aim to diversify the company's responsibilities alongside meaningful product offerings or enter new markets, personal and family time. Fazal has always had the opportunity ensuring the company remains to travel around the world to attend competitive and innovative. Reaching personal milestones, such as sales conferences and exhibitions, completing significant projects, which have kept him up to date with all To align personal goals with the achieving career advancements, or technologies and new inventions in his company's strategic objectives, he pursuing personal passions, is a crucial field. This also provided him with the should focus on continuous learning measure of success for Fazal. Each chance to meet many founders and and development, staying ahead of milestone represents progress and CEOs, many of whom have inspired industry trends, and fostering a culture accomplishment in his journey. him greatly. Traveling and meeting of collaboration and excellence within people from different nationalities have the organization. Setting specific, Success for Al Fardan Trading Co LLC constantly broadened his thinking and measurable goals that contribute to the is defined by meeting or exceeding opened doors for new learning. company's long-term success, such as financial goals, such as revenue improving operational efficiency or growth, profitability, and market Mentorship and Leadership Development enhancing the customer experience, is expansion. Achieving these objectives essential. By aligning growth with the demonstrates the company's strength His father Mr Mohamed Ceylon ,Mr. company's mission and values, he can and sustainability in a competitive Alwyn Watkins and Mr. Tony Simpson ensure that his efforts directly support market. are the three mentors who have the company's overall strategic Establishing and maintaining a leading influenced him significantly. They have direction. position in the market, known for played a crucial role in shaping his quality, reliability, innovation, and the career by offering guidance, sharing best service, is a significant measure of experiences, providing constructive success. 12 www.businessmindsmedia.com

15. 13 www.businessmindsmedia.com

16. Arab's Most General Managers to Know n the dynamic business landscape like the Burj Khalifa and the Palm of the Arab world, general Jumeirah. I managers play a pivotal role in shaping the success of organizations Leadership Insights: Sheikh across various sectors. From Mohammed's leadership is transforming traditional industries to characterized by a visionary approach pioneering innovative enterprises, and a commitment to innovation. His these leaders embody a blend of ability to anticipate future trends and strategic vision, cultural insight, and his relentless pursuit of excellence operational excellence. Here, we have driven Dubai's rapid explore the stories and business development. His leadership style insights of some of the Arab world's emphasizes strategic thinking, cultural most remarkable general managers, pride, and the importance of creating a whose leadership has set new legacy through impactful projects. benchmarks for excellence and influence. 2. Omar Samra: Entrepreneurial Trailblazer 1. H.E. Sheikh Mohammed bin Rashid Al Maktoum: Visionary Leadership Industry: Adventure Tourism & Media Industry: Government & Real Estate Notable Achievements: Omar Samra is an Egyptian entrepreneur and Notable Achievements: H.E. Sheikh adventurer who founded "Wild Mohammed bin Rashid Al Maktoum, Guanabana," a company specializing in the Vice President and Prime Minister adventure travel and unique of the UAE and Ruler of Dubai, is a experiences. His company has transformative leader whose vision has garnered acclaim for its innovative redefined Dubai's global standing. approach to tourism, offering tailored Under his leadership, Dubai has experiences that cater to the evolved into a major business and adventurous spirit. tourism hub, marked by iconic projects 14 www.businessmindsmedia.com

17. Leadership Stories and Business Insights 15 www.businessmindsmedia.com

18. Leadership Insights: Samra's Leadership Insights: Basyuni's Leadership Insights: Nashar's leadership is driven by a passion for approach to leadership focuses on leadership emphasizes the integration adventure and a deep understanding of patient-centered care and operational of technology and innovation in his market. His ability to combine excellence. Her leadership underscores banking. Her efforts in modernizing personal interests with business the importance of empathy, innovation, banking operations and enhancing acumen has led to the creation of a and a commitment to quality in customer experiences reflect the niche market in adventure tourism. His healthcare management. By fostering a importance of staying ahead of story highlights the importance of culture of continuous improvement and technological trends and fostering a aligning personal passions with patient care, Basyuni has set new culture of innovation. Her story professional endeavors and the value standards in the healthcare sector. illustrates how leadership in the of creating unique, memorable financial sector can drive significant experiences for clients. 5. Khaldoon Al Mubarak: Business improvements in service delivery and Strategist operational efficiency. 3. Nasser Saidi: Strategic Innovator Industry: Diversified Holdings & Conclusion Industry: Finance & Economics Investments The remarkable general managers from Notable Achievements: Nasser Saidi is Notable Achievements: Khaldoon Al the Arab world exemplify diverse a prominent Lebanese economist and Mubarak is the CEO of Mubadala leadership styles and approaches, each former Chief Economist of the Dubai Investment Company, a global contributing to their respective fields International Financial Centre (DIFC). investment firm based in Abu Dhabi. with vision, innovation, and strategic He has played a crucial role in shaping His leadership has been instrumental in acumen. From transforming traditional financial regulations and promoting driving the company's strategic industries to pioneering new ventures, economic growth in the Middle East. investments and global expansion. these leaders illustrate the evolving nature of leadership in the modern era. Leadership Insights: Saidi's leadership Leadership Insights: Al Mubarak's is characterized by his strategic vision leadership is marked by strategic and deep expertise in economics and foresight and a focus on diversification finance. His work emphasizes the and sustainability. His ability to importance of sound economic policies navigate complex global markets and and regulatory frameworks in fostering identify strategic investment financial stability and growth. His opportunities reflects a deep insights highlight the role of informed, understanding of business dynamics forward-thinking leadership in shaping and economic trends. His approach economic landscapes and driving highlights the importance of strategic sustainable development. investment and long-term planning in achieving business success. 4. Ranya Basyuni: Corporate Leadership in Healthcare 6. Rania Nashar: Leading with Innovation Industry: Healthcare Industry: Banking & Finance Notable Achievements: Ranya Basyuni is the CEO of Al Zahra Private Notable Achievements: Rania Nashar Hospital in Dubai. Under her is the former CEO of Samba Financial leadership, the hospital has expanded Group, one of Saudi Arabia's leading its services and enhanced its reputation banks. Her tenure was marked by for quality healthcare. significant advancements in banking technology and customer service. 16 www.businessmindsmedia.com

19. www.businessmindsmedia.com He takes a group of people and says, 'With you, I can make us a success; I can show you the way. - Arsene Wenger

20. ALHINDAWI MAHDI 18 www.businessmindsmedia.com

21. ALHINDAWI REDEFINING MARKET DYNAMICS Mahdi Alhindawi General Manager Glasstech MAHDI service delivery and client satisfaction. n industrial innovation, the glass Glasstech, a leading entity in the industry stands as a testament to glass processing domain, stands as a I constant evolution and testament to Mahdi's strategic adaptation. As technology and market acumen and commitment to demands converge, leaders emerge excellence. With a relentless pursuit who not only navigate these of quality and innovation, the challenges but also redefine industry company continues to redefine standards through their vision and industry standards, positioning itself expertise. as a trusted name in the global marketplace. Mahdi Alhindawi, General Manager and a seasoned A Journey of Transformation in the professional with a robust background in industrial ventures Glass Industry embodies this spirit of innovation and strategic foresight. With a career After graduating from university with spanning diverse sectors, from sales a degree in computer science in 2003, management to transformative Mahdi Alhindawi embarked on his leadership roles, Mahdi has journey into the glass industry while consistently demonstrated his ability setting up a network for a glass to drive growth and operational company in Jordan. The company excellence. His journey from offered him a sales manager position, founding personal ventures to marking the beginning of his career revitalizing major industrial entities in the glass world. reflects a deep commitment to quality and innovation. Within six months, Mahdi realized that the glass industry could not be At the helm of Glasstech, Mahdi leads studied formally and that its experts with a dual focus on performance and came from diverse backgrounds. This client-centric solutions. His tenure has realization led him to shift his focus been marked by a strategic overhaul, from IT to the glass industry. transforming Glasstech into a pinnacle of service excellence within the glass In 2006, Mahdi established his processing sector. Under his guidance, personal company, ENJAZGLASS, Glasstech has not only weathered which has since become a family industry challenges but also emerged business and continues to operate as a preferred partner for landmark successfully. projects, setting new benchmarks in 19 www.businessmindsmedia.com

22. In 2008, Mahdi moved to Dubai and joined one of the largest glass processing companies in the Middle East as an Area Sales Manager, later becoming the Export Sales Manager for the MENA region. During this time, he was involved in supplying glass for iconic projects, including the Burj Khalifa and many other unique ventures in the region. In 2016, Mahdi accepted a challenge in Saudi Arabia with a major industrial group, where he turned a company with four years of accumulated losses into a profitable enterprise within the first year. This success was achieved through the implementation of a strategic marketing business plan across all segments, making it the most interesting year of his career. In 2018, Mahdi returned to ENJAZGLASS as a General Manager, in a new direction. With a strong promotes ENJAZZPONIC from his expanding the company by opening industrial background and a passion home, office, and the GLASSTECH branches in Egypt, the UAE, and for agriculture, he was motivated to entrance, requiring no movement Ireland, specializing in decorative pursue this venture with love and from the places he spends the most glass. continuously adapt to market needs. time in. He delivers this through digital marketing to his clients. In 2020, Mahdi established Innovative Sales Strategies and ENJAZPONIC, a hydroponics Market Understanding Drive In fact, it is a real enjoyment for him company based on his hobby Growth to apply different sales strategy background. By 2024, techniques for different types of ENJAZPONIC became a golden Whenever there is a solid business with daily execution, which sponsor for the GVF global vertical understanding of the market, and massively increases sales knowledge. farm exhibition. clients are given a unique experience tailored to their needs, growth is Leveraging International Networks In mid-2022, Mahdi joined inevitable. Unique experiences in for Mutual Growth GLASSTECH as an Operations and selling value more than products Sales Manager, transforming the transform customers into salespeople. By understanding the needs of the organization from an entity with over Therefore, there are no salespeople in market and having the right five years of accumulated losses into GLASSTECH, as they sell their full international network, they are able a profitable venture by 2023, earning capacity yearly. This allows them to to sign exclusive agreements that a reputation as the best service choose the best clients in the market help both parties grow their business provider in the market. In 2024, he because the demand far exceeds their in a win-win situation. This is was promoted to General Manager. capacity. The more professionals achieved by merging the strengths of among their clients who value their both parties to provide real benefits Innovating Through Supply Chain services, the faster the response and for both. Challenges and Agricultural Passion timely delivery. Innovative Solutions and Expert When COVID-19 began, and the In reality, time is money, and Connections in Hydroponics worldwide supply chain faced Glasstech provides significant significant problems, Mahdi savings in this aspect during project Mahdi practices hydroponics almost Alhindawi found inspiration to start execution. Mahdi Alhindawi every day, and the problems he 20 www.businessmindsmedia.com

23. Whenever there is a solid needs, growth is inevitable. , understanding of the market, and clients are given a unique experience tailored to their encounters lead to development. for it. This project served as a real Whenever a problem arises, he marketing example in promoting searches for the right solution. GLASSTECH and establishing its Additionally, he attends all the main reputation as the best in services. exhibitions in different regions to see the latest technology and connect Driving Team Motivation and with experts from various regions Efficiency and segments. These segments include manufacturing growing LED Achieving new goals with the or manufacturing solutions, each team is always the most being a completely different industry motivating factor for Mahdi. His but both important elements in main task is to increase the hydroponics growing. knowledge in each department individually and coach them to Navigating Uncontrollable Business function as a strong team. This Challenges with a Dynamic Mindset approach enhances the organization's efficiency Mahdi thinks that uncontrollable through various techniques, circumstances are always the biggest leading to further growth. challenges one can face in a business plan, similar to the international Mahdi exclaims - I prefer to economic crisis in 2008-2009, wars spend quality time more impacting logistics, or COVID-19. than quantity time in both Similar circumstances require fast personal life and work. decisions and immediate changes in direction, necessitating a dynamic Building a Trusted Brand approach, which naturally can be in Hydroponics scary. It's a matter of mindset technique more than a practical skill. The main goal of ENJAZPONIC is to Expanding Presence and Reputation establish a high-value through Performance and Quality brand in the hydroponics segment, focusing on Al Jubail Island is one of the biggest creating trust and projects in Abu Dhabi, involving the widespread recognition three largest aluminum companies in across all aspects of the market and the three biggest branding. competitors supplying that project. Glasstech got the chance to have a small package at the beginning of the project, and their package kept expanding based on their performance and quality supply, making them the preferred supplier 21 www.businessmindsmedia.com

24. Leadership I N T H E M O D E R N E R A n today's rapidly evolving world, technological landscapes. Amidst these leadership is being redefined by demands, sustainability has emerged as I the dual imperatives of effective a crucial component of effective management and sustainability. The leadership. modern leader must not only navigate complex organizational landscapes and 2. The Rise of Sustainability drive operational success but also champion sustainability initiatives that Sustainability has moved from being a align with global environmental goals. niche concern to a central element of This balancing act presents both business strategy. Leaders are unique challenges and significant increasingly held accountable for their opportunities as leaders strive to organizations' environmental and integrate management excellence with social impacts. This shift is driven by a commitment to sustainable practices. growing consumer awareness, regulatory pressures, and the need for The Evolution of Leadership in the businesses to mitigate risks associated Modern Era with environmental degradation and social inequality. 1. The Shifting Paradigm Incorporating sustainability into Leadership today is marked by a shift leadership requires a deep from traditional, top-down approaches understanding of both its challenges to more collaborative and adaptive and opportunities. Leaders must be models. The modern leader is expected adept at aligning sustainability goals to be a facilitator and enabler rather with business objectives, ensuring that than merely an authoritative figure. environmental considerations are This evolution reflects broader societal integrated into strategic planning and changes, including increased emphasis daily operations. on transparency, inclusivity, and ethical behavior. Effective Management: Core Principles The modern leader must balance short- term goals with long-term vision, often 1. Visionary Leadership requiring agility and foresight. This involves managing diverse teams, Effective management begins with a navigating complex global markets, clear vision. Leaders must articulate a and responding to rapidly changing compelling direction for their 22 www.businessmindsmedia.com

25. Management & Sustainability 23 www.businessmindsmedia.com

26. organizations, one that motivates and team members. Leaders should be adoption of sustainable practices and aligns teams toward common goals. adept at providing personalized create a more environmentally This vision should be forward- feedback, setting clear expectations, conscious organizational culture. thinking, anticipating future trends and and creating pathways for career positioning the organization to adapt advancement. 3. Engaging Stakeholders and thrive. Embracing Sustainability: Key Engaging stakeholders is another key Visionary leadership involves setting Strategies aspect of sustainability leadership. ambitious yet achievable goals, Leaders must communicate fostering innovation, and encouraging 1. Integrating Sustainability into transparently with employees, a culture of continuous improvement. Strategy customers, investors, and other By inspiring and guiding their teams, stakeholders about their sustainability leaders can drive performance and For sustainability to be genuinely initiatives and progress. This involves ensure that their organizations remain effective, it must be integrated into the sharing information about goals, competitive in a rapidly changing core business strategy. Leaders should challenges, and achievements, as well landscape. embed sustainability goals into their as seeking feedback and input from organization's mission, values, and stakeholders. 2. Strategic Decision-Making operational practices. This involves setting clear, measurable targets for Effective stakeholder engagement environmental performance, such as Strategic decision-making is another helps build trust and credibility. It also reducing carbon emissions, minimizing cornerstone of effective management. ensures that sustainability efforts are waste, and conserving resources. aligned with stakeholder expectations Leaders must analyze complex and can lead to collaborative solutions information, evaluate risks, and make By aligning sustainability with that enhance both social and informed choices that advance organizational objectives. This requires business objectives, leaders can drive environmental outcomes. a combination of analytical skills, both environmental and financial creativity, and decisiveness. performance. Sustainable practices can Conclusion lead to cost savings, enhance brand Incorporating data-driven insights into reputation, and open new market Leadership in the modern era requires decision-making processes can opportunities, demonstrating that a nuanced approach that balances enhance accuracy and effectiveness. environmental responsibility and effective management with a Leaders should leverage analytics tools business success are not mutually commitment to sustainability. Leaders and market research to inform their exclusive. must navigate the complexities of strategies, ensuring that decisions are contemporary organizational dynamics based on solid evidence rather than 2. Leading by Example while driving environmental and social intuition alone. responsibility. By integrating Leaders play a critical role in fostering sustainability into core business 3. Talent Development a culture of sustainability. Leading by strategies, leading by example, and example is essential; when leaders engaging stakeholders, leaders can Managing and developing talent is visibly commit to sustainable practices, create a more resilient and impactful crucial for organizational success. they set a powerful precedent for the organization. Leaders must create an environment rest of the organization. This can where employees are empowered to include adopting eco-friendly practices grow and excel. This involves in daily operations, supporting providing opportunities for sustainable supply chains, and professional development, recognizing engaging in community initiatives. and rewarding achievements, and fostering a supportive work culture. By demonstrating their commitment to sustainability, leaders can inspire and Effective talent management also motivate employees, customers, and requires understanding and addressing stakeholders to follow suit. This top- the diverse needs and aspirations of down approach can drive widespread 24 www.businessmindsmedia.com

27. www.businessmindsmedia.com , , The function of leadership is to produce more leaders, not more followers. - Ralph Nader

28. CEO Al Saif Horeca 26 www.businessmindsmedia.com

29. Waseem Zein Eddine Driving Innovation in the Hospitality Supply Industry he hotel and restaurant supplies Al Saif Horeca stands at the forefront industry plays a fundamental of the hospitality supplies industry, T role in supporting the operating as a key player in Saudi hospitality sector. This sector Arabia and beyond. The company is encompasses a broad range of products known for its comprehensive range of and services essential for the smooth products and services tailored to meet operation of hotels, restaurants, and the needs of hotels, restaurants, and catering businesses. As global travel catering businesses. By emphasizing and dining preferences shift, the innovation, customer satisfaction, and demand for high-quality, reliable strategic expansion, Al Saif Horeca supplies has intensified, driving aims to solidify its position as a companies to innovate and adapt leading provider in the industry, continuously. The industry's growth is ensuring high-quality solutions and closely tied to the overall expansion of exceptional service for its clients. the hospitality sector, which is A Legacy of Excellence in Hotel and influenced by economic trends, Restaurant Supplies technological advancements, and changing consumer expectations. Al Saif Horeca is an integral part of Al Saif Trading Agencies Company, Waseem Zein Eddine, the CEO, which has been contributing to the brings a deep understanding and vision Saudi market for more than 70 years. to the industry, drawing on years of The company's journey began with Mr. experience to guide the company's Saleh Al Saif, followed by his son Mr. strategic direction. His leadership Mohammed Saleh Al Saif, and focuses on developing the company's continues today under the leadership of role in the market, enhancing its reach Mr. Saleh Mohammed Saleh Al Saif, and capabilities to meet the growing who currently serves as the Chairman demands of the hospitality industry. of the Board. With a commitment to excellence and a keen eye for industry trends, he plays a Al Saif Horeca specializes in B2B crucial role in navigating the company's growth and maintaining its (business-to-business) transactions and competitive edge. serves as the exclusive agent for over 20 globally renowned brands in hotel and restaurant supplies. The company 27 www.businessmindsmedia.com

30. is adept at fully equipping hotels, The company's success is rooted in experience., restaurants, and catering companies from A to Z. its commitment to customer satisfaction. Enhanced after-sales The company boasts a highly trained services and new service offerings team across various specialties, operates its showrooms, and maintains will ensure a seamless customer a main warehouse that spans 140,000 square meters. Additionally, Al Saif Horeca owns its transportation fleet, ensuring efficient logistics and service delivery. glance, they are crucial and cannot be execution. What truly sets the company overlooked once one is immersed in apart is its genuine belief in its With a pioneering position in Saudi the field. potential to become the absolute best Arabia's hotel and restaurant supplies shortly. sector, Al Saif Horeca's success is Moreover, exploring this industry attributed to its extensive history, reveals that many renowned factories Revolutionizing Supply with Speed significant financial and human have been operational for decades, and and Innovation resources, and exclusive rights to many some for centuries. Each product leading brands in the industry. Under carries a rich history and craftsmanship The initial strategy at Al Saif Horeca the leadership of Mr. Saleh passed down through generations. It is was clear: to provide all necessary Mohammed Saleh Al Saif as Chairman a point of pride for him to market these supplies for hotels, restaurants, and of the Board, the company and its products, knowing the legacy and catering companies without exceptions. employees are dedicated to continuous craftsmanship they embody. Treating customers' needs as orders development and keeping pace with formed the foundation of the overall global advancements. The company's Commitment to Excellence and strategy, from which many other efforts align with major events in Saudi strategies emerged. Visionary Leadership Arabia, particularly in support of the vision of His Royal Highness Crown The foremost strategy, led by Waseem, There are always factors that set Prince Mohammed bin Salman. certain companies apart from others. was to ensure rapid supply to clients. These factors include the company's To achieve this, the company signed Embracing the Legacy and brand name, reputation, history, multiple contracts with air freight Intricacies of the Hotel and management, and team, as well as the companies, allowing them to offer Restaurant Supplies Industry brands and products it offers, good clients unbeatable prices. Last year, customer relations, and after-sales 90% of their goods were shipped by As an individual and as the CEO of the services. Honesty in dealings and air, with a delivery time of no more company, Waseem finds the hotel and adherence to contracts are also crucial. than 15 days. restaurant supplies industry to be one Most importantly, every individual of the most enjoyable fields to work in. working in the company must believe Meeting customer needs with the right Reflecting on his 15 years in the in the company's vision, mission, and quality and price within a short industry, starting as a sales goals, striving to achieve them daily. delivery period is challenging. This representative, he could never have challenge led to the development of a imagined the extensive network of The company embodies all these new concept for Saudi Arabia: people who work with immense effort qualities. The role of its leadership has establishing Al Saif Cash and Carry. and passion to bring a plate from its been to ensure that all employees not This large showroom, spanning over main factory to the dining table. He only believe in but also love what they 3,000 square meters, will house all the enjoys delving into the details of the do. Every project, regardless of size, is necessary product categories. The new sector, finding joy in the myriad of approached with a sense of ownership. project aims to provide products with details that impact all parties involved The team pays meticulous attention to the right quality and price without in the supply process. While these the smallest details and plans carefully delays, ensuring immediate details might seem insignificant at first to ensure smooth and issue-free availability. Al Saif Cash and Carry 28 www.businessmindsmedia.com

31. will maintain a permanent stock worth over 15 million dollars. Embracing Continuous Learning and Industry Trends for Success Staying up-to-date with developments and changes in any industry is essential and cannot be ignored. A valuable lesson learned from companies in the telecommunications sector is that distancing oneself from progress means falling behind in the race. The company continuously conducts its research to understand customer preferences and stay current with updates and innovations in the hotel and restaurant supplies industry. Engaging in ongoing discussions with brands and monitoring competitors' latest news and achievements are also key components of their strategy. Participating in local and international trade shows is crucial, as it opens new opportunities with potential brands and keeps them informed about the latest developments in the field. The most important point is continuous learning. There is no specific time or age to stop learning. Companies and individuals who keep learning and learn from past mistakes are the ones who can sustain themselves in the market. The team is always encouraged to acquire comprehensive knowledge about their products, as customers prefer knowledgeable individuals who can answer all their questions effectively. Strengthening Relationships to Navigate Economic Transformation In this regard, the most important strategy is building and maintaining relationships. Saudi Arabia is undergoing an economic revolution, with government, semi-government, and private companies collaborating to shape a promising future in line with the vision of His Royal Highness 29 www.businessmindsmedia.com

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33. Crown Prince Mohammed bin Salman. foundation of success, the company is communication, which is essential in The company, under the guidance of its committed to fostering a positive and negotiation and sales. By being upfront leadership, works daily to maintain and inclusive work environment that about what can be offered and what is strengthen relationships with key promotes professional development. expected in return, Waseem creates a decision-makers in the Kingdom. The team is empowered to deliver foundation of trust that encourages These relationships are crucial for exceptional service, ensuring clients long-term partnerships. This understanding changes in the Saudi receive the best support possible. transparency ensures that both parties market and for planning both the near feel confident and secure in their and distant future. The ongoing In all endeavors, the company adheres dealings. developments in Saudi Arabia present to the highest standards of substantial market opportunities for professionalism, ethics, and respect. 3. Value Creation: In every negotiation, companies across all sectors. The most The commitment is to build lasting Waseem's focus is on creating value for successful are those who can secure a partnerships, consistently exceed both Al Saif Horeca and its partners. larger market share faster than their expectations, and provide unparalleled He strives to present solutions that competitors. value. This drive for excellence enhance partners' operations and positions the company at the forefront profitability, whether through The company recognizes that rapid of the hotel and restaurant supplies competitive pricing, high-quality development will bring emerging industry, delivering exceptional products, or exceptional customer challenges, some of which are difficult products and unmatched service. service. The goal is to ensure that to predict. Nevertheless, they work clients and suppliers see Al Saif daily to overcome these challenges. A culture of collaboration and mutual Horeca as an indispensable part of their The primary and most crucial strategy respect is cultivated, encouraging team business success. is to remain united and work as one members to contribute their unique cohesive team. No challenge or insights and expertise. This approach 4. Long-term Focus: He approaches adversary can defeat a team united enables the company to provide negotiations with a long-term with a single purpose, working comprehensive solutions that address perspective, aiming to build enduring tirelessly to achieve its goals. the diverse needs of clients, ensuring relationships rather than seeking short- their success. term gains. This mindset helps Commitment to Quality and Client establish loyalty and repeat business, Success Building Strong Partnerships which are critical for sustainable growth. At Al Saif Horeca, the mission is to be As the CEO of Al Saif Horeca, the leading provider of superior hotel Waseem believes that strong 5. Leveraging Industry Insights: His and restaurant supplies, tailored to relationships with clients and suppliers experience in sales allows him to stay meet the distinctive needs of the are the cornerstone of the company's attuned to market trends and industry hospitality industry. The company is success. He leverages his skills in changes. By leveraging this committed to delivering the highest negotiation and sales by focusing on knowledge, Waseem negotiates better quality products and services while creating win-win situations that benefit deals and offers innovative solutions upholding core values of reliability, both partners and the company. Here's that keep Al Saif Horeca ahead of the integrity, and innovation. his approach: competition. This proactive approach strengthens relationships and positions The objective is to establish long-term 1. Understanding Needs: Waseem the company as a trusted leader in the partnerships with clients by offering a prioritizes understanding the unique market. comprehensive range of high-quality needs and goals of clients and suppliers. By actively listening and supplies that ensure seamless, efficient, By applying these principles, Waseem and profitable operations. The engaging in open dialogue, he tailors has built strong, mutually beneficial company is dedicated to staying ahead offerings and solutions to meet specific relationships that drive growth, of industry trends and challenges, requirements, building trust and ensuring Al Saif Horeca continues to continuously refining its product demonstrating that their success is be a trusted partner in the hotel and offerings to maintain a competitive valued as much as the company's. restaurant supply industry. edge. 2. Transparent Communication: He Recognizing that employees are the fosters transparent and honest 31 www.businessmindsmedia.com

34. Navigating Growth in Saudi solutions. Plans include opening Al commitment to customer satisfaction. Arabia's Hospitality Boom Saif Cash & Carry stores across most Enhanced after-sales services and new regions of Saudi Arabia to provide service offerings will ensure a seamless With around USD 110 billion allocated quick and immediate solutions for customer experience. By building for the hospitality industry and a customers' inventory and product strong, long-term relationships with further 310,000 hotel rooms in the variety needs. Additionally, new clients, the company will foster loyalty pipeline, the Kingdom of Saudi Arabia services will be introduced, and after- and trust, which are essential for is undergoing a transformative boom as sales support will be enhanced to sustained growth. it aims to lead the global travel and ensure customer satisfaction. The hospitality sector. As part of its Vision company is also dedicated to creating a Investment in People: Employees are 2030 social and economic blueprint, supportive work environment for all considered the greatest asset. The the Kingdom has made significant employees and investing in their company is committed to fostering a strides in the hospitality industry, with personal, intellectual, and professional positive and inclusive work the government targeting 100 million development. environment that promotes personal, visitors per year within the next intellectual, and professional growth. decade. This includes billions in Strategic Vision for Growth and Investing in team development ensures investments for hotel construction, Excellence in the Hospitality that employees are equipped with the infrastructure, and the development of Industry skills and knowledge needed to deliver new sustainable cities along its coasts exceptional service and innovative and deserts, while also attracting As the CEO of Al Saif Horeca, solutions. substantial foreign investment. Today, Waseem envisions the company Saudi Arabia leads the Middle East and continuously developing to maintain Strategic Partnerships: Building and African region in hotel construction and strengthen its position as a leading maintaining strong partnerships with and ranks behind only China and the player in the hospitality supplies suppliers and key industry players is US globally. industry across the Arab world. To vital. The company will continue collaborating with leading global achieve this, several strategic areas will The Riyadh Expo 2030 is expected to brands and local suppliers to offer be the focus: attract approximately 41 million high-quality, reliable products, visitors, including many from local and leveraging both international standards Expansion and Accessibility: The plan surrounding regions as well as from and local insights. includes opening more Al Saif Cash & around the globe. This presents a Carry stores in key regions of Saudi significant opportunity for the nation to Sustainability and Corporate Arabia and eventually in other Arab showcase its culture, heritage, and Responsibility: The importance of countries. This expansion will enhance national pride to the world. sustainability and corporate accessibility and provide immediate, responsibility is recognized. The high-quality solutions to customers, By the time the FIFA World Cup 2034 ensuring they have the products they company will prioritize begins, several major infrastructure need when they need them. environmentally friendly practices and projects, including the $500 billion contribute positively to the NEOM megacity, will be nearing Innovation and Product communities it serves. This completion. NEOM aims to feature Diversification: Staying ahead of commitment will enhance brand parallel skyscrapers stretching 170 industry trends and technological reputation and ensure long-term kilometers across mountainous and advancements is crucial. The company success. desert terrain in a project known as will expand and diversify its product "The Line," which has generated both range, integrating innovative solutions By focusing on these strategic areas, controversy and admiration. to meet the growing demands of the Waseem is confident that the company hospitality industry. This approach will will continue to grow and solidify its With the abundance of opportunities in address current market needs and position as a leading and trusted the market, there is anticipated to be an anticipate future trends, keeping the supplier in the hospitality industry increase in competitors and intensified company at the forefront of the across the Arab world, setting new competition for market share. The industry. standards of excellence and being the company is committed to staying preferred partner for all hospitality ahead of these developments and Customer-Centric Approach: The needs. challenges by finding comprehensive company's success is rooted in its 32 www.businessmindsmedia.com

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38. The Career Paths of General Managers in DU BAI'S H O T E L S E C T O R ubai, often heralded as the epitome of luxury and innovation, stands as a global D beacon in the hospitality industry. Its skyline, dotted with opulent hotels and resorts, reflects the city's ambition to be a premier destination for luxury travelers. Central to this vision are the general managers who orchestrate the seamless experience that guests expect. Their career paths are as dynamic and multifaceted as Dubai itself, shaped by unique challenges and abundant opportunities. The Path to Becoming a General Manager 1. Educational Foundations and Early Career The journey to becoming a general manager in Dubai's luxury hotel sector typically begins with a strong educational foundation. Most general managers hold degrees in hospitality management, business administration, or related fields from prestigious institutions. Advanced degrees, such as an MBA or a Master's in Hospitality Management, are increasingly becoming valuable assets. In addition to formal education, early career experience is crucial. Many aspiring general managers start in entry-level positions such as front desk agents or food and beverage supervisors. Gaining experience in various departments—rooms division, housekeeping, and food and beverage—is vital for a comprehensive 36 www.businessmindsmedia.com

39. Naviga?ng Challenges and Opportuni?es

40. understanding of hotel operations. This 2. Managing Cultural Diversity streamline operations, personalize cross-departmental experience helps guest interactions, and enhance service build the diverse skill set required for Dubai is a melting pot of cultures, and delivery. senior management roles. this diversity extends to the hotel's clientele and workforce. General From sophisticated property 2. Climbing the Ladder managers must adeptly navigate a management systems to cutting-edge multicultural environment, which guest experience platforms, technology Career progression in luxury hotels involves understanding and catering to can help hotels stay competitive and often involves moving through several a wide range of cultural preferences meet the evolving expectations of tech- managerial roles. This may include and expectations. savvy travelers. Embracing positions such as assistant manager, advancements such as AI, IoT, and data department head, and executive Managing a diverse team also presents analytics can provide valuable insights assistant manager. Each role provides its own set of challenges. Effective and improve decision-making critical exposure to different aspects of communication and cultural sensitivity processes. hotel management and contributes to a are key to fostering a harmonious work manager's ability to handle the environment and ensuring that all 2. Sustainability and Corporate Social complexities of a luxury property. employees are motivated and aligned Responsibility with the hotel's goals. Training Networking is another crucial programs that promote cultural Sustainability is becoming increasingly component. Building relationships with awareness and inclusivity can be important in the luxury hospitality industry professionals and mentors can beneficial in addressing these sector. General managers have the open doors to new opportunities and challenges. opportunity to lead their properties in provide valuable guidance. Many adopting eco-friendly practices and 3. Adapting to Market Fluctuations general managers also gain promoting corporate social responsibility (CSR). This includes international experience, which is The luxury hotel sector is sensitive to implementing green initiatives, particularly valuable in a cosmopolitan economic fluctuations and geopolitical reducing waste, and supporting local city like Dubai where diverse guest events. General managers must be communities. preferences and global standards play a adept at navigating these uncertainties significant role. and adapting their strategies Sustainability not only appeals to Navigating Challenges accordingly. This might involve environmentally conscious travelers adjusting marketing strategies, but also aligns with Dubai's broader 1. Maintaining Luxury Standards exploring new revenue streams, or goals of becoming a green and implementing cost-control measures. sustainable city. By championing One of the primary challenges faced by sustainability, general managers can general managers in Dubai's luxury Dubai's luxury market is also highly enhance their hotel's reputation and sector is maintaining the high competitive, with new properties contribute to a positive global impact. standards expected by their clientele. constantly entering the market. Staying Dubai is renowned for its luxury and ahead requires innovation and agility. Conclusion innovation, and hotels in the city are General managers need to continually often at the forefront of offering unique assess market trends and guest The career paths of general managers experiences and cutting-edge preferences to ensure their properties in Dubai's luxury hotel sector are both amenities. General managers must remain attractive and relevant. challenging and rewarding. Navigating ensure that their properties not only the high standards of luxury meet but exceed these expectations Leveraging Opportunities hospitality, managing cultural diversity, consistently. and adapting to market fluctuations 1. Embracing Technology require a unique set of skills and This requires a deep understanding of resilience. However, the opportunities guest preferences, continuous staff Technology is a driving force in the to leverage technology, embrace training, and a keen eye for detail. hospitality industry, offering numerous sustainability, and expand professional Implementing and monitoring rigorous opportunities for enhancing guest networks offer significant advantages. quality control measures is essential to experiences and operational efficiency. maintain the reputation of the hotel and General managers in Dubai's luxury ensure guest satisfaction. hotels can leverage technology to 38 www.businessmindsmedia.com

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