customer journey mapping research comapnies in india

1. Customer Journey Mapping Research Companies in India a  www.bdbipl.com

2. Objectives • Main Focus BDB India is the leading global business strategy consulting and market research firm for automotive industry.  We have a team of best market researchers, business analysts and business consultants.  We develop time bound strategic roadmaps for our clients. BDB’s unparalleled experience in the automobile sector includes strategy consulting assignments in every field of motorized vehicles, be it regular two wheelers or passenger cars, light commercial vehicles, heavy vehicles, special purpose vehicles or even off highway equipment like excavators. Incisive and in-depth analysis of the automotive aftermarket is also BDB’s exceptional strength. In the Automotive sector market research, BDB has carried out studies for vehicles as well as automotive components. We have provided best business analysis on automotive industry. In the vehicle segment, BDB has assisted in pre launch as well as post launch studies. BDB India is one of best Customer Journey Mapping Research Comapnies in India • Understanding the consumer expections and buying behaviour • Security Products for intelligent buildings • Sophisticated lighting products for both residential and commercial applications

3. BDB Approach BDB India Private Limited is a leading global Corporate Market Research. Since 1989, BDB has been providing clients with solutions to expand their businesses in the Indian and international marketplace. We are an ISO certified company. BDB has been a pioneer in Customer Journey Mapping Research, consulting related to growth in sales and profit, and more. BDB was established in 1989 in Pune, and specializes in the core engineering domain. Over the years, we have also developed strategies for companies in agriculture, healthcare, and consumer goods business segments.

4. BDB Q-SAMM – Customer Journey Mapping BDBQ-SAMM is a Customer Satisfaction Measurement and Monitoring company head-quartered in Pune. BDBQ-SAMM works with client companies to measure their customers’ satisfaction with products and services, in absolute and relative terms.  This results in incisive customer oriented strategies to generate more satisfied customers and consequently more business.

5. The other key services of this division includes : • Vendor Satisfaction • Dealer Satisfaction • Employee Satisfaction • Corporate Communication Effectiveness Studies The Indian economy is expected to grow fast.  Consumer expectations are changing, the aspirations of Dealers and Retailers are changing, channels of distribution are becoming complex and there is a clear differentiation of market experience in different regions of India.  Consumers are getting the opportunity to use and experience new products. As far as BDBQ-SAMM’s experience in customer satisfaction studies goes, we have carried out assignments in the field of Engineering Components, Capital Equipment, Auto Components, Textile Components & Machinery, Auto & industrial parts, Transmission & Distribution Products, Chemicals, Agriculture Equipment, Power Generating Sets, Diesel Engines, Electronic Meters, Fertilizers, Two Wheelers, Global Distribution System, Machine Tool, Educational Services and Travel & Tourism just to name a few. BDBQ-SAMM’s customer satisfaction measurement study analyses the satisfaction level on each parameter that causes satisfaction and the customer satisfaction index is benchmarked with best in class and sometimes even with companies that follow best practices.  This analysis finally brings out regional and national level inputs in different market segments. For customer satisfaction and trade satisfaction, though the methodology remains the same, the parameters that are considered for evaluating the satisfaction, will vary. BDB Q-SAMM, has had the privilege of working with successful companies. Large corporates make use of our customer satisfaction study inputs for implementing short, medium and long term strategies and competing for the national level awards for quality and service excellence. Today, we are one of the top customer satisfaction survey companies in India. • BDB Q-SAMM has assisted in identifying gaps in satisfaction and expectations from customers, in terms of technology and pro-activeness, in addressing customer problems.  The output of such a Study helps our clients bridge any gaps that may exist between customer expectations and what they actually get.

6. Contact us at BDB India Private Limited is a leading global business strategy consulting and market research company in India. Address- 104, Pentagon 1,Magarpatta City, Hadapsar Pune- 411 013 Maharashtra, India Mail id - info@bdbipl.com Call at - +91-20-6868 0700 Website : https://bdbipl.com/