1 / 15

SKYGATE5

Ava
Download Presentation

SKYGATE5

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

    2. Introducing SkyGate5 building blocks Profiles Not only knowing but identifying customers, by history and status before entering a dialog. Travel Policy Rules (profitability) Business rules that perform automated assessments. Constrains activities and limits unprofitable choices. Helps prioritising activities for staff. Defined Process (functionality) These are the functional rules of the workflow and are similar to the business rules. The metrics here are just best-practices and agreed procedures. It also displays all exceptions, that lets you monitor, measure and evolve on the basis of the changing activities and their consequences. Multi-channel communication Meet all needs, be responsive both in asynchronous as real-time communication. Improved Business Intelligence Besides transactions there are interactions. This is when we communicate. By integrating communication patterns we can track interactions and compare them to the transaction and profitability patterns found above. In this way we can monitor and evaluate customers and employees, discovering profitability, competence level and the need for providing extra resources to specific centres of competence. (competence gaps) Application Integration Prerequisite Profiles Not only knowing but identifying customers, by history and status before entering a dialog. Travel Policy Rules (profitability) Business rules that perform automated assessments. Constrains activities and limits unprofitable choices. Helps prioritising activities for staff. Defined Process (functionality) These are the functional rules of the workflow and are similar to the business rules. The metrics here are just best-practices and agreed procedures. It also displays all exceptions, that lets you monitor, measure and evolve on the basis of the changing activities and their consequences. Multi-channel communication Meet all needs, be responsive both in asynchronous as real-time communication. Improved Business Intelligence Besides transactions there are interactions. This is when we communicate. By integrating communication patterns we can track interactions and compare them to the transaction and profitability patterns found above. In this way we can monitor and evaluate customers and employees, discovering profitability, competence level and the need for providing extra resources to specific centres of competence. (competence gaps) Application Integration Prerequisite

    3. THE SUPPORTED CHANNEL’s Booking via Phone Interactive and personal service for the traveller Booking via Email Automated translation from natural laungage to GDS command Booking via Electronic Order Form Optimised process using self service for travellers Booking via Booking Engine Integrating online bookings in your knowledge base

    4. PHONE REQUEST Profile is displayed with all future travels & service reminders Follow-up’s are quickly initiated

    5. EMAIL REQUEST

    6. INTERNET TRAVEL REQUEST Integrated Web Server provides a Traveller Portal Structured registration of traveller order Integrated and updated with E-mail requests for fast correction & overview

    7. BOOKING TEAM NOTIFICATION IN REAL-TIME Work load preview of pending tasks View and access to Virtual Locations Instant Messaging internally or between dispersed teams

    8. QUALIFIED BOOKINGS MADE IN THE GDS Request info used together with power profiles generates GDS Command Transparrent GDS integration Pro Tempo functionality without Pro Tempo Fees

    9. PNR, TST AND AIR IMPORT Queue Reader imports automated PNRs with TST Pre-Trip information for quality control and reporting, just seconds after the booking was finished

    10. AUTOMATIC GENERATION OF INVOICE INFORMATION

    11. TASK REGISTRATION FOR PROCESS REPORTING Each Task Queue and GDS action is logged for : Service Fee Management Customer Segmenation Process Optimisation

    15. SKYGATE5 WAS BUILD ON ADAPTIVE TECHNOLOGY

More Related