SkyGate5

2. Extensive knowledge about travel management industry, including global services providers and corporate travel management Broad expertise in iterative/continuous refinement of "Best Practice" business process automation and optimisation Large scale project management and technology innovation with clear customer focus ”Excellence in converting results from Information Technology research to innovative products for the marketplace” Information Technology European Award (ITEA) SKYGATECORE COMPETENCIES

3. What is SkyGate5?

5. What do we offer? A fully automated front office network for travel agencies Support of all booking teams Short term performance indicators CRM, process optimisation and supplier integration Value Proposition Simultaneous cost reduction and service enhancement Knowledge integration and contiuous refinement of best practises What do you get? Detailed management reporting based on real-time processes Key Performance Indicator valuating business goals Adaptable and scalable technology for your future growth Why should you believe us? Accumulated knowledge about travel management industry, from global services providers to corporate travel management Why should you buy from us? 10 years of experience in transforming software to cost-saving travel management solutions and implementations of numerous large-scale implementations handling thousands of users

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7. Introducing SkyGate5 building blocks Profiles Not only knowing but identifying customers, by history and status before entering a dialog. Travel Policy Rules (profitability) Business rules that perform automated assessments. Constrains activities and limits unprofitable choices. Helps prioritising activities for staff. Defined Process (functionality) These are the functional rules of the workflow and are similar to the business rules. The metrics here are just best-practices and agreed procedures. It also displays all exceptions, that lets you monitor, measure and evolve on the basis of the changing activities and their consequences. Multi-channel communication Meet all needs, be responsive both in asynchronous as real-time communication. Improved Business Intelligence Besides transactions there are interactions. This is when we communicate. By integrating communication patterns we can track interactions and compare them to the transaction and profitability patterns found above. In this way we can monitor and evaluate customers and employees, discovering profitability, competence level and the need for providing extra resources to specific centres of competence. (competence gaps) Application Integration Prerequisite Profiles Not only knowing but identifying customers, by history and status before entering a dialog. Travel Policy Rules (profitability) Business rules that perform automated assessments. Constrains activities and limits unprofitable choices. Helps prioritising activities for staff. Defined Process (functionality) These are the functional rules of the workflow and are similar to the business rules. The metrics here are just best-practices and agreed procedures. It also displays all exceptions, that lets you monitor, measure and evolve on the basis of the changing activities and their consequences. Multi-channel communication Meet all needs, be responsive both in asynchronous as real-time communication. Improved Business Intelligence Besides transactions there are interactions. This is when we communicate. By integrating communication patterns we can track interactions and compare them to the transaction and profitability patterns found above. In this way we can monitor and evaluate customers and employees, discovering profitability, competence level and the need for providing extra resources to specific centres of competence. (competence gaps) Application Integration Prerequisite

8. Three levels of Agency Objectives Strategic Transform business Operate on behalf of customers Collect knowledge/business intelligence to transform Valuate suppliers towards strategic partnerships Enabling technology Integrate business and technology strategy Platform for continuous integration & adaptation Utilise process and customer knowledge to adapt & evolve business All information stored in one system owned by you

9. Tactic Resource Management Break down activities according to sales channel, product segment, type of payment, service levels etc. Assess profitability on multiple dimensions Customer segmentation Assess customer profitability, adjust service measures, and price accordingly Process optimisation Assess staff configuration, enable work load balancing and short term planning Raise number of transaction per full-time employee Utilise supplier deals Assess utiisation in short term, mach demand, meet negotiated volumes Three levels of Agency Objectives

10. Operative Close customer contact through responsive automation Notifications on all follow-ups and pending tasks Automated workflow, defined roles and responsibilities Intercorporate workflow for approvement procedures Automatic quality control prevents errors from spreading through your process Ease access to enterprise-wide knowledge base Instant messaging between teams and team members for fast resolution Filtered information in all interfaces only relevant to task, such as profiles, policies, preferred suppliers, e-mail etc. Room for unstructured information, attachments, and reminders Transparrent GDS integration for fast acceptance One policy manager for all product segments Three levels of Agency Objectives

11. TRAVEL AGENCY: Value Proposition Address both cost and service-oriented customers Define new chargable services Enforce travel policies for accross travel related services Integrate IBE knowledge, support all customer channels Utilise knowledge across customer, process and products to Negotiate with suppliers on behalf of the customer Minimise direct travel costs on behalf of the customer Continuously adjust business goals and operation Implement efficient human resource management To optimise the overall process costs including indirect costs Document use of resource to set appropiate service fees

12. Long term benefits Reduce travel expenses on behalf of customers Enhance service with dynamic power profiles Improve process time with 20-50% Reach CRM goals with automated responsiveness Enhance interactive service Fit the system to the users not the other way around! Integrate the TM-network with EIS (Fiscal/HR) Use adaptative, scalable and strategic software Realised in short term !Realised in short term !

15. SKYGATE5 WAS BUILD ON ADAPTIVE TECHNOLOGY

16. Change Management Scalable application server for distributed computing Platform for real-time customer collaboration Platform for front office process management Toolset for iterative refinement of business operation Data mining and reporting tool for Business Intelligence Bridge the EC-Gap The objective of each: Profiles Not only knowing but identifying customers by history and status before entering a dialog Travel Policy Rules (profitability) These are the business rules that perform automated assessments. This constrains activities and limits unprofitable choices. It also helps prioritising activities for the user. Defined Process (functionality) These are the functional rules of the workflow and are similar to the business rules. The metrics here are just best-practices and agreed procedures. It also displays all exceptions, that lets you monitor, measure and evolve on the basis of the changing activities and their consequences. Multi-channel communication Meet all needs, be responsive both in asynchronous as real-time communication. Improved Business Intelligence Besides transactions there are interactions. This is when we communicate. By integrating communication patterns we can track interactions and compare them to the transaction and profitability patterns found above. In this way we can monitor and evaluate customers and employees, discovering profitability, competence level and the need for providing extra resources to specific centres of competence. (competence gaps) Application Integration Prerequisite The objective of each: Profiles Not only knowing but identifying customers by history and status before entering a dialog Travel Policy Rules (profitability) These are the business rules that perform automated assessments. This constrains activities and limits unprofitable choices. It also helps prioritising activities for the user. Defined Process (functionality) These are the functional rules of the workflow and are similar to the business rules. The metrics here are just best-practices and agreed procedures. It also displays all exceptions, that lets you monitor, measure and evolve on the basis of the changing activities and their consequences. Multi-channel communication Meet all needs, be responsive both in asynchronous as real-time communication. Improved Business Intelligence Besides transactions there are interactions. This is when we communicate. By integrating communication patterns we can track interactions and compare them to the transaction and profitability patterns found above. In this way we can monitor and evaluate customers and employees, discovering profitability, competence level and the need for providing extra resources to specific centres of competence. (competence gaps) Application Integration Prerequisite

17. Functional points to address Adaptability Change business objects and process according to market change, customer demand, and knowledge increase Knowledge management Create knowledge base for active utilisation in front office Production-line optimisation Monitor and optimise process blueprints Integrate customer and supplier in Distributed Workflow environment Best Practice Support Iterative improvement based on actual feedback on unified work-process