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Embedding e-learning Engaging your organisation Policing Learning Technologies Conference 2nd April 2008 Laura Overton Director, Towards Maturity Project Feedback from workshop delegates on the day is included in this presentation in purple Please do not reproduce without permission

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embedding e learning engaging your organisation

Embedding e-learningEngaging your organisation

Policing Learning Technologies Conference

2nd April 2008

Laura Overton

Director, Towards Maturity Project

Feedback from workshop delegates on the day is

included in this presentation in purple

Please do not reproduce without permission

slide2

How engaged is your organisation?

1

With Learning in general?

Overall rate about 7/10

10

With Learning Technology?

Overall rate about 2 or 3 /10

engaging your organisation with learning technologies
Engaging your organisation with learning Technologies

What challenges to you currently face?

How do we measure outcomes?

Technical infrastructure

Managerial barriers – business rules and attitudes

Trainer capability and attitude

Learner motivation

Content not perceived to have value

No protected learning time

No Ownership/validation

Miss selling by managers ( mandated learning as interesting)

Enagement with learning

No senior management buy in or lead by example

Not integrated into other offerings

Bad experiences in past

Please see examples in resources (last page) of how other

organisations have addressed some of these issues

who are the most influential stakeholders in your police force
Who are the most influential stakeholders in your Police Force?

Greatest supporters?

Greatest supporters across different forces included Project managers, in force learning mentors, chief officers, area commanders, trainers, learners

Greatest challenge/

gatekeeper?

This same list also appeared in other forces as the greatest gatekeepers

Via the elearning advisory group - can you start to encourage peer to peer engagement across forces eg get an engaged chief officer to create a podcast interview that can be used with others etc

engaging stakeholders who and why

L&D staff

Senior Management

Sponsors within the force

Line Management

Learners

Local learning Champions

Engaging Stakeholders – Who and why?

Build vision

Create priority

Define success

Own specific initiatives

Incorporate learning as part of solution

Influence management & define success

Influence and motivate individuals

Allocate time

Support

Participate in training

Apply knowledge

Improve performance

Motivate, engage and support

Ensure local relevance

top 3 stakeholders
Top 3 stakeholders
  • Those new to e-learning influenced more by Training Department and support functions (HR,IT)
  • Mature users place learners and line managers as most significant stakeholders in success
engaging key stakeholders
Engaging key stakeholders
  • Engaging appropriate stakeholders at the right implementation stages
  • Asking the right questions using the right language

Examples provided – using management to help define outcomes at the beginning

so that they are engaged before you get to demonstrating value

Use learners in design process

Use pilot evidence (from peers) to engage others in the main role out

Review your last pieces of communication to your audience

( email, promotion web site etc)

Put a red line through any jargon - what are you left with?

( learning jargon or technology jargon)

slide10

Business Need

  • Individual Need
  • Alignment to Strategy
  • Expectation of results
  • L&D skills currency
  • Learning Design
  • Supporting Learners
  • Assessment
  • Learner/business
  • Feedback
  • Measurement
  • Communicating benefit

Defining impact/

Results required

Building Capability

Learner Context

Demonstrating Value

Ensuring engagement

Work Context

  • Business context
  • Technical environment
  • Managerial support
  • Skills and Attitudes
  • Influencing Stakeholders
  • Peer to peer collaboration
  • Informal Learning
  • Empowerment
  • Learner’s environment
  • Motivation
  • Work life balance
resources
Resources
  • www.Towardsmaturity.com
  • Please register to Towards Maturity for ongoing access to free case studies.
  • The following case studies may also provide insights to some of the challenges identified earlier:
  • BAE Systems – engaged learners and senior managers, address issues of previous bad experience, strong integration with work
  • Care UK - demonstrating value and aligning to needs, engaging learners and managers
  • Frontline – engaging stakeholder across locations, use of communities to link staff together, strong integration with work delivery, innovation
  • NHS – varying IT infrastructure, enaging business with design
  • Other employer stories also found at on Towards Maturity site