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Baldrige 101: How to Get Started. Larry Potterfield Founder and CEO. Baldrige 101: How to Get Started. First, a very important question! How do I explain Baldrige to my colleagues? Quick Answer: The things you need to know that they don’t teach in business school!.

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Baldrige 101: How to Get Started


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baldrige 101 how to get started

Baldrige 101: How to Get Started

Larry Potterfield

Founder and CEO

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Baldrige 101: How to Get Started

First, a very important question!

How do I explain Baldrige to my colleagues?

Quick Answer: The things you need to know that they don’t teach in business school!

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Baldrige 101: How to Get Started

A Better Answer!

Baldrige is a collection of the 30 most important Leadership and Management Principles as presented by leading authorities such as:

Drucker, Deming, Peters and Collins

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Baldrige 101: How to Get Started

The First TEN Steps to Performance Excellence

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Baldrige 101: How to Get Started

Step One

Vision

“I have a dream that one day this nation will rise up and live out the true meaning of its creed: "We hold these truths to be self-evident: that all men are created equal.”

Martin Luther King, Jr.

A Clear, Inspiring Mission Statement

Foundation of Organizational DNA!

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Baldrige 101: How to Get Started

There are four parts to a Mission Statement.

Vision

Mission

Purpose

Values

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Baldrige 101: How to Get Started

Mission

Your answer to the question:

What does your organization do?

“We are an internet retailer of shooting, hunting and outdoor products . . .”

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Baldrige 101: How to Get Started

Vision

Your desired future state. What you want others to say about you.

“To be the best-run, most respected business in America . . .”

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Baldrige 101: How to Get Started

Purpose

Why does your organization exist?

“To maximize the long-term value of the organization for our shareholders . . .”

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Baldrige 101: How to Get Started

Values

The shared beliefs that define our culture and foster loyalty.

  • Commitment to serving Customers
  • Respect for all stakeholders
  • Learning, continuous improvement and innovation
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Baldrige 101: How to Get Started

Step Two

Identify your Key Stakeholders

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Baldrige 101: How to Get Started

Who are your Key Stakeholders?

(Hugely Important!)

  • Customers
  • Employees
  • Vendors or Suppliers
  • Shareholders (Owners)
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Baldrige 101: How to Get Started

Most “for-profit” businesses

these are your Key Stakeholders too!

  • Customers
  • Employees
  • Vendors or Suppliers
  • Shareholders (Owners)
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Baldrige 101: How to Get Started

Hospitals

Who are your Key Stakeholders?

  • Patients
  • Employees (Physicians and Staff)
  • Vendors or Suppliers
  • Shareholders/Taxpayer
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Baldrige 101: How to Get Started

K-12 Schools

Who are your Key Stakeholders?

  • Students
  • Teachers, staff and volunteers
  • Vendors or Suppliers
  • Parents and Taxpayers
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Baldrige 101: How to Get Started

Government Agencies

Who are your Key Stakeholders?

  • Resident Community
  • Visitors
  • Employees
  • Vendors or Suppliers
  • Taxpayers
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Baldrige 101: How to Get Started

Step Three

Set Organizational Goals

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Baldrige 101: How to Get Started

Goals

To Satisfy our Stakeholders!

Customers

Employees

Vendors or Suppliers

Shareholders (Owners)

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Baldrige 101: How to Get Started

The Goals of Every Organization

To Satisfy your Stakeholders!

Yes, goals are that simple.

That’s why you must first identify your stakeholders!

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Baldrige 101: How to Get Started

Step Four

Identify your Stakeholder’s Key Requirements

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Baldrige 101: How to Get Started

What do your stakeholders want?

You must ask!

  • Each of us is a Customer, a Patient, a Student; what do we want?
  • Each of us is an Employee; what do we want?
  • Each of us is an stockholder and taxpayer; what do we want?
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Baldrige 101: How to Get Started

Step Five

Identify Organizational Strategies

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Baldrige 101: How to Get Started

What are organizational strategies?

Simple statements that help guide decision making.

We have 12 Company Strategies.

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Baldrige 101: How to Get Started

#1 Strategy

Customer Satisfaction is our #1 Company Goal

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Baldrige 101: How to Get Started

#3 Strategy

Attract and retain high-performing employees, by being considered a great place to work!

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Baldrige 101: How to Get Started

#6 Strategy

Continuously improve our productivity through learning and innovation.

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Baldrige 101: How to Get Started

Step Six

Identify Work Systems and Key Processes

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Baldrige 101: How to Get Started

What is your main work system that delivers the value that your #1 stakeholder desires?

What are the key processes within your work system(s)?

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Baldrige 101: How to Get Started

Step Seven

Create a Balanced Scorecard

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Baldrige 101: How to Get Started

Goals

To Satisfy our Stakeholders!

Customers 95%

Employees 95%

Vendors or Suppliers 95%

Shareholders (Owners) 95%

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Baldrige 101: How to Get Started

Step Eight

Create a Strategic

Planning Process

Deferred maintenance and process improvement

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Baldrige 101: How to Get Started

Strategic Planning

  • Six Basic Steps
  • 24 Individual Processes
  • Improvement, Improvement, Improvement
  • Execution is the Greatest Opportunity
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Baldrige 101: How to Get Started

Step Nine

Create a Communication Plan

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Baldrige 101: How to Get Started

Communication Plan

Systematically communicate all things important to all Key Stakeholders, throughout the year!

A calendar of communication activities.

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Baldrige 101: How to Get Started

Step Ten

Write a Baldrige Application

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Baldrige 101: How to Get Started

Baldrige/Missouri Quality Award Application

  • You can’t win if you don’t play!
  • Win the Baldrige/MQA Award!
  • Win the battle for improved performance!
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Baldrige 101: How to Get Started

Larry Potterfield

Founder and CEO