1. VeriFone CONNECT What Total Solutions Delivery Means For You

2. Purpose of VeriFone Connect • Provide support for clients who purchase Enhanced Communications products with peripheral products and services to deliver complete merchant solutions. • For You, this means instant access to a broad base of service technologies and providers without multiple contracts and multiple high dollar commitments. • Make delivery of the total solution flexible in structure, easy to integrate, convenient to use, and cost less than clients internally building third party relationships, interfaces, support, and billing systems. • For You, this means extensive reduction in organizational costs, setup time without giving up control over how your customer is ultimately serviced and supported.

3. Purpose of VeriFone Connect - More • Continue to develop total solution packages to support future advanced communications products. For Example: WiFi terminal with Wireless LAN Access Point, Router and DSL Service Bundle. • For You, this means easier growth into new revenue opportunities without extensive research and development costs. Solutions will be brought to you ready to customize and deploy. • Deliver the VeriFone difference by providing complete solutions to you. • Saving You time and money required to support enhanced communications products while delivering the right customizations and controls.

4. Bundle #1 National Wireless Services Enabling YOU to • Sell wireless faster • Sell more wireless • Capture more service revenue

5. What Terminals are Supported? • Omni 3750 • Available NOW • Certified on Verizon and Cingular • Transportable Wireless with Power Plug • Wireless I/O Module: CDMA, GPRS, and WiFi • Can upgrade existing 37xx family of terminals • Portable Power House (Omni Vx610) • Available Now • Certified on Verizon and Cingular • Portable/Mobile with long lasting battery • Wireless I/O Module: CDMA, GPRS, and WiFi • Optional Nylon Carrying Case

6. Wireless Terminal and Account Setup • Specialized and Exclusive VeriFone POS accounts • Service your seasonal customers • 12 months of service over 36 months • Prioritized connectivity and routing • Number portability • Our Bundle Partners • CDMA – Available today • Verizon • GPRS-coming soon (Late 2005) • Cingular

7. Terminal Setup • All Terminals Require • Radio Preparation – loading carrier profiles and firmware to terminal through specialized servers and software tools • Each carrier is different • Can’t move a terminal from one carrier to another • Provisioning – collecting Radio Serial numbers from terminals and modules and communicating them to intended carrier • Usually 3-5 days

8. Account Setup and Control • VeriFone CONNECT Wireless Accounts • Activation – Ordering service from carriers and loading radio phone number and activation information to radio • Maintain inventory of ready to run radios • Usually 3-5 days • Must load account information to radio or supply SIM card • Suspension – Ordering a radio account suspended with no recurring charges • 36 month agreements with 12 months of service commitment • Monthly periods • Resumption – Ordering immediate restart of service after suspension • Cancellation – Ordering immediate closing of a wireless account • Contract terms are still in force • Number Portability – Moving a radio to another account or an account to another radio • Cut down on cancellations

9. Terminal Deployment • Standard Services • Terminal Setup • SoftPay Application Loading • Merchant Profile Loading – VeriCenter Supported • Kitting and 3 day Shipping to merchant • Customizable to fit your deployment requirements • Same day and next day shipping • Packaging and Kitting • Customized Box Toppers • Tailored messages • VeriCenter Integration • Bulk Shipping • Account Suspension • Multi-application loading

10. Merchant Installation and Training • Standard Services • Tele-training through call-in or Webinar • Optional Service • Individualized tele-training (e.g. any-time) • On-Site Installation and training • Custom web based training

11. Logistics and Terminal Management • Standard Services • Inventory tracking and reporting • Logistics tracking and management • Base application maintenance and upgrades • Wireless network connectivity diagnostics • Optional Services • Systems integration • Conversion programs • Equipment warehousing • Full coverage terminal protection plans for repair and replacement

12. Help Desk • Standard Services • 2nd Tier telephone support 8A-8P Monday-Friday • Call case tracking and reporting • Generic branding, 800 number support • Covers Transport (Wireless Carrier and networking), Hardware and software • Self Service Support and Authenticated Account Control • Coming Soon! • Customizable Services • 24/7 Support • 1st Tier Support Available • All facets are Brand-able

13. Billing and Administration • Standard Services • Electronic Delivery of Summary and Detailed Account Billing and Usage • Monthly Support Reporting • Options to best suite your business • Real-time support dashboard and reporting

14. Options and Service Fees

15. VeriFone CONNECT Example Pricing • Different levels of internal capability • Focus is on FLEXIBILITY. • Customized Service Bundles will be created to match capability. • No setup fees with standard options • Example SolutionFee • Deployment, Provisioning and Activation $55 • One time fee includes • Wireless provisioning and activation • Merchant profile loading • Kitting services • Shipping charges apply • Wireless Service, Billing, and Help Desk $29.99/ mo • Includes • Up to 2MB/mo wireless data • Second Level Helpdesk (supporting ISO Help desk) • Monthly Consolidated ISO Billing Statement • Network Operation Center Control • Call detail records and usage reports • NO PER TRANSACTION FEES!! • NO Cancellation Fees (When switching number from terminal to terminal) • NO Suspension or Resumption Fees

16. Ordering VeriFone Connect Merchant Order VeriFone Deployment Facility A or B • Merchant Load • Service Ready A B Suspend Service B1 • Merchant Load • Resume Service ISO Warehouse

17. VeriFone Client Services What and who is behind the VeriFone CONNECT Offering

18. Outsourcing to a Trusted Partner • Providing professional outsourced customer service for Fortune 100 enterprises • Serving clients since 1987 equating to over 15 years specific experience with Point of Sale support • Preferred provider supporting over 10 million VeriFone devices and over 1000 enterprise clients in Financial, Retail, Government Healthcare, and Petroleum markets

19. Outsourcing to a Trusted Partner • Personal with Scalability • Allowing you to start small, test, develop, and maintain control • Deploy over 200,000 + VeriFone systems annually • Perform 30,000 + Priority Exchanges annually • Repair 150,000 + devices annually • Field 700,000 + help desk calls annually • Over 200 employees dedicated to Client Services • Headquartered in Clearwater Florida, with locations in Louisville, KY and Lincoln, CA

20. Help Desk Operations Details • Clearwater • Headquarters • Staff of 150 • 24x365 operation • VeriFone Worldwide Computer Center Operations • Help Desk Operations • Training Department • Co-located with petroleum division headquarters, finance and credit operations • 100,000 SF facility • Hurricane hardened facility to withstand 160 mph winds • Dual power feed and above ground UPS backup • Dual telecomm cable routing to facility • All critical operations on barrier protected 2nd floor • All computer operations centrally located on 2nd floor

21. Service Centers Detail • Lincoln, CA • VeriFone port of entry/distribution facility • 100,000 SF facility • Maintains a staff of 75 – 100 professionals • Ships over 1,000,000 units annually to US customers • Deploys 175,000 + devices annually • Louisville, KY • Deployment, Repair and Logistics with VeriFone Business Partner - Solectron Global Services • Deploys 30,000 systems annually • Performs 30,000 + overnight replacements annually • Repairs 150,000 + devices annually • Administrative Offices house PM and ASM staffs • Manage all new business implementation • Provide on-going account support for client service

22. Service and Support Infrastructure • VeriFone has made the investment in world class systems and systems support personnel • Enterprise Resource Planning from Oracle Applications • Inventory Management, Ordering and Billing • Customer Relationship Management excellence from Clarify • Track all contacts, resolutions, and real-time workflow • Integrated, Secure and Stable Data Warehouse and Reporting from Business Objects • Standard automated reporting and ad-hoc drill down with statistical tracking and trend reporting • VeriCentre Host System • Download Management system • Networked systems in CLW, SDF and LCN

23. Exchange, Repair and Buyer Protection Services Available • Standard Services • Warranty and out of warranty per-incident repair • Out of Scope Repair • For any failure whether product defect or not • Optional Services • Up to 3 year Buyer Protection Program • “Bumper to Bumper” coverage for any terminal failure • Up to 3 year Priority Exchange • Next business day replacement of failed terminal

24. Deployment 99% next day deployment Teletraining 100% contact within 4 days of deployment Help Desk 80% answer within 60 seconds < 4% abandoned rate 90% first call solution Priority Exchange Service 98% shipped same day Repair 5 day turnaround with 2% overall error rate Support Statistics

25. VeriFone CONNECT Future Bundles

26. Package: WiFi Bundle #1 • WiFi Terminal Loading • Transportable Omni 3750 • Portable Vx610 • VeriFone Customized WiFi Access Point • High End – Cisco, Nomadix • Medium - Netopia • Low End – Netopia, SonicWall • Package deployment, Installation, and Training • Help Desk and Terminal Management • Deployment and Logistics Management • Billing and Administration Available mid 2005

27. Why Use VeriFone Connect • Time, Money, Control • Lower investment • Faster time to market • Easier integration • Leverage our knowledge, experience and systems • Leverage our relationships and commitments

28. Where can I learn more? • www.VeriFoneConnect.com • www.verifonezone.com • www.verifone.com • Help Desk Phone Number: • 800-349-0851 • VeriFone Connect in the News: • Retriever Payment Systems Uses VeriFone Vx 610 as Wireless Way to Pay at Reliant Park Steve McRae Director of Solutions Delivery steve_mcrae@verifone.com Office/Mobile: 1(541)292-0667