OM 4601 Introduction to Operations Management. Class Introduction, Summary and Intro to Operations. Today’s Schedule. Introduce Myself Introduce Yourself Syllabus and Class Structure Operations Intro and Video Kristens with Operations Strategy . Introducing Myself. Joseph Sarkis
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Class Introduction, Summary and Intro to Operations
What is Operations Management?
Operations management (OM)is defined as the design, operation, and improvement of the systemsthat create and deliver the firm’s primary products and services.
Aproduction systemis defined as a user of resources to transform inputs into some desired outputs. Goods and Services are outputs.
What are the inputs, outputs, transformation process of Kristen’s? Feedback mechanisms?
Is Kristen’s a service or good output?
Decisions on Processes
One of a
Unit Cost (High)
Unit Cost (Low)
Tradeoffs of Performance Metrics