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USP Business Development. 21st Century Leadership. Skills and attributes. Leaders and leadership. Everyone should have the opportunity the right and the responsibility to be a Leader in their own life. Building capability…what does it look like. The future is about nurturing

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21st Century Leadership

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Leaders and leadership

Everyone should have

the opportunity

the right

and the responsibility

to be a Leader in their own life


Building capability…what does it look like

The future is about nurturing

leadership skills in everyone

and providing an environment

for flexibility and change

20th century changes in the workplace
20th Century changes in the workplace


  • Career management and advancement down to individuals
  • Constant need to refresh & update skills
  • Increased interest in self-help/self-development
  • Soft skills, communication skills, people skills required for building business/client/employee relationships
  • Flexibility and versatility compete with struggle for work-life balance


  • No ‘jobs for life’
  • Skills requirements are continuously evolving
  • Rapid pace of change
  • Global workplace and migrating workers
  • Pure academic skills not enough
  • Flatter organisations able to adapt more quickly
  • Strategy constantly under review
21st century changes in expectations
21st Century changes in expectations
  • Third-world populations don’t want hand-outs - they want tools and skills to help themselves
  • Disabled people don’t want sympathy - they want equal opportunities
  • Sick people don’t want to be wholly dependent on health professionals - they want to find advice and guidance to improving their conditions on informed web-pages
  • Older people don’t want to block hospital beds - they want good health care and assistance to lead independent lives.

The Sick, the Old and the Poor don’t want to be a burden - they want the opportunity, the right and the responsibility to be leaders in their own lives

building capability where does it start
Building capability…where does it start
  • In the classroom
  • In the workplace
  • Leadership attitudes, behaviours and qualities
  • Staying ahead of the game
leadership in school
Leadership in school
  • Schools are teaching leadership at age 9 (HTI Spring 2005 Bulletin)
  • Tomlinson 14-19 Report - prescribes more ‘soft skills’ development
    • Teamship & citizenship
    • Effective listening
    • Communication and presentation
    • Respect for diversity
    • Ownership & responsibility
  • Leadership skills are now used to provide differentiation between the most able students at University selection

Top performers go beyond academic achievement

engaging employees
Engaging employees
  • Stretch and empower
  • Set the bar high and reward excellence
  • Allow people to make their own mistakes…and let them learn from them
  • Make change and growth synonymous
  • Promote enthusiasm and positive thinking
  • Seek ownership and accountability
  • If you believe knowledge is power - Share Information
  • Take involvement in development & well-being of staff
  • Work as a team but lead from the front

Another day’s work or an awesome day’s work?

the empowered workplace
The empowered workplace!
  • Interdependent working
  • Devolved ownership & responsibility
  • Unified purpose
  • Mutual regard
  • Self-motivation and ‘can do’ attitude
  • Good communication and information sharing
  • Open performance tracking and accountability
  • ‘Blame culture’ replaced by ‘lessons learned’

WOW! ways of working

leadership competencies
! Leadership competencies
  • Strategic vision and the ability to share that
  • Clear communication and messages
  • Success beyond narrow professional boundaries
  • Leading by influence, not control
  • Creating alliances and devolved management
  • Flexibility and versatility

Take the lead - devolve the power….

leaders do this
Leaders do this
  • Put performance at the top of the agenda
  • Translate vision into action
  • Influence behaviours through diversity and mutual respect
  • Rouse the workforce from indifference to enthusiasm
  • Develop a workforce with focus and relentless desire to improve

Keep ‘Learning’ at the heart of the agenda!


‘Motivation & inspiration encourage people by satisfying basic human needs for achievement, a sense of belonging, a feeling of control over one’s life and the ability to live up to one’s ideals’

John Kotter - Harvard Business School

leadership characteristics
Leadership Characteristics
  • Bold
  • Tenacious or bloody-minded
  • Charismatic
  • Visionary - Macro view
  • Assured/Confident
  • Self-aware
  • Inspiring
  • Focused
  • Energetic & Passionate
  • Persuasive/Influential
leadership behaviour
Leadership Behaviour
  • Decision-making
  • Risk taking
  • Crossing the line/Pushing the boundaries
  • Joined-up thinking/acting
  • Team-building
  • Communicating
  • Encouraging and motivating
  • Leading by example
  • Saying ‘thank you’
leadership attitude
Leadership Attitude
  • ‘Can Do’
  • Challenging
  • Establishing high standards for self and others
  • Trusting
  • Delegating
  • Promoting learning
  • Empowering!
  • Welcoming diversity
style of a 21st century leader
Style of a 21st Century Leader
  • Provides clear direction & support
  • Manages through influence, rather than control
  • Maintains a broad understanding of the context & situation
  • Keeps a working overview of issues
  • Gives considered and timely advice
  • Able to work in a pressured & political environment
  • Has strong communications and presentation skills
  • Persuasive & influential
  • Effective and tolerant interpersonal skills
  • Analytical & creative mindset

Demands energy and enthusiasm and a sense of adventure……..

and the truly outstanding
and the truly outstanding…..
  • Overstep the mark…often!
  • Don’t take ‘no’ for an answer
  • Take risks and make mistakes
  • Understand that they may not know best
  • Recognise that talent doesn’t always wear a suit
  • Know that empowered teams tend to make more informed decisions

AIM to change the world!

leadership habits
Leadership habits
  • Mix your read…. comics, white papers, polls and reports, broadsheets and tabloids…for new ideas!
  • Mix with different people, smart, exciting, insightful, measured and mundane….and absorb!
  • Keep your diet fresh and nourishing
  • Make time for brief chats in the corridors and at the coffee machine - invaluable for keeping up with ‘the buzz’
  • Exercise your body as well as your mind
  • Take a 15 minute nap to refresh and unwind

Remember your family…they need you too!

know thyself
Know thyself
  • Know your values and beliefs
  • Promote your principles
  • Be proud to stand up for your integrity
  • Protect your personal ‘hallmark’
  • Continuously develop your learning
  • Guard your reputation

Have confidence

take heart

and Go for it!


Sue McCauley


USP Business Development


For more information on our Leadership and Team-Building Programmes contact us on: 0870 428 2614or visit www.usp-bd.com