Product Presentation. CRM Meets Hospitality. It’s all about the. customer. Customer Portal. Sales Force Automation. Hospitality CRM. HotSOS * Integration. Data Analytics. Loyalty & Rewards. Catering & Events. Integration & Centralization. CRM Meets Hospitality… in the Cloud.
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Sales Force Automation
Loyalty & Rewards
Catering & Events
Integration& CentralizationCRM Meets Hospitality… in the Cloud
Libra OnDemand is the hospitality industry’s first CRM, Loyalty & Rewards, Sales & Catering and Data Analytics application built entirely on the salesforce.com platform.
Libra OnDemand provides a complete set of tools designed to optimize operations, drive sales efforts and increase revenues for the world's premier hospitality organizations.
* HotSOS – Hotel Service Optimization / Incident Tracking System
The core philosophy of an effective CRM solution is where the Customerbecomes the center of attention, enabling your organization to establish and maintain a relationship with each and everyCustomer.
All customer profile data is immediately available, including reservations history and projection, revenue information, preferences and special requests. The system facilitates communication between users to provide superior customer service.
Libra OnDemand integrates seamlessly to central reservation systems, property management systems, point-of-sale, Internet booking engines, and social media sites.
Libra OnDemand puts all the relevant information in the hands of your sales and marketing and guest relations teams, providing them the tools to be effective and efficient in their day to day operations.
Comprehensive CRM functionality designed specifically for the hospitality industry. A complete 360° view of your customers’ profiles and integration with the leading Property Management Systems and other hospitality systems.
Keeps your sales reps organized and working together so your customers receive the attention they deserve. Access Customer Preferences, Email Offers, Guest Surveys and Reservations all on one screen.
Libra OnDemand partners with Vertical Response and other solutions to provide fully integrated email marketing services.
View customers’ frequent guest profile information, manage member accounts, rewards points accrual and redemption
Recognize and reward your frequent customers with your own branded Loyalty, Frequent Guest and Membership Rewards programs.
Manage the entire sales process from initial event inquiry to booking function space and generating service orders. Functions can be created on the fly using our interactive Functions Map.
Book function charges such as meeting space rental, food & beverage and audio-visual items. Manage item inventory and availability.
Generate Banquet Event Orders, Departmental Function Sheets, Contracts and other documentation.
Hospitality-specific Key Performance Indicators (KPIs) are analyzed on a daily, monthly and yearly basis, by property or for the entire hotel chain.
What is the
2 ½ Day Intensive, Cross-Functional Offsite Planning Session
The focus is business growth, versus just the technology implementation.
The output is an implementable, measurable Project Plan
Day 1 - Vision
Day 2 - Plan
Day 3 – Review
Objective Statement (BSOS)
For additional information and to request your free 30-day trial, please contact us at www.mclarenint.com or at the address below:
Matthew White| Managing Director
McLaren International (HQ)
Suite 4, Level 2, 99 Elizabeth St| P.O. Box 2000
Sydney, NSW Australia
Australia +61 2 9231 5320 | Mobile: +61 4 1449 3848
Singapore +65 6549 7204
Skype: mattwhite3848 | Web: www.mclarenint.com