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Online Cobots For Awesome User Experience - Anakage Technologies

Anakage End-User Support Automation platform for IT Help Desks enables Enterprise IT to reduce support tickets at source, improve endpoint compliance, accelerate onboarding and help users self-service and digitally adopt applications.

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Online Cobots For Awesome User Experience - Anakage Technologies

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  1. FACTSHEET ONLINECOBOTS FORAWESOMEUSEREXPERIENCE A HUMAN BOT COLLABORATION ~ COBOTS Leveragepowerfulyeteasy-to-useself-helptechnologydeliveredbycobotstoimproveuserexperienceand boostuserproductivity. Automateroutinestepsandassistemployeeswithcomplexuserworkflows. Cobots a.k.acollaborativerobotsaretheholygrailofnext-generationself-helpautomation. CoBotsofferomnichannel accessibilityfromWeb, CollaborationtoolslikeTeamsandITSMtools. CoBotsmimichumansupport, canbe authoredwithalowcodeauthoringtool, theplatformisavailableoncloudoreasy-to-deployOnprem, easyto maintainandiscost-effective. AGENTLESS OMNICHANNEL NOCODECONTENTAUTHORING STATIC TEXT GUIDES INTERACTIVE CONTEXTUAL COBOTS AnakageOnlineApplicationcomeswithlightweightcobots (.exefiles) thatcanbequicklyruntosolvesystem andapplicationusabilityissues. In-appguidanceandone-clicksolutionshelpusersresolvetheirissues themselveswithouthavingtorelyonITsupport. EquippedwithNLP, MLengines, andOmnichannel integrations, Cobotsareaccessiblethroughcollaborationstoolsliketeamsandmultilingualselfserviceweb portalaccessibleinsideviadeflectionchannels, fromITSMtools (LikeSERVICENOW). Usersdownloadand executethelightweightcobot (.exe) frommultiplechannels, runtosolvetheirissueswithoutIThavingto deployagentsateveryendpoint. ThePlatformcomeswithSelf-ServicePortalthatcanbemanagedwitha multilingualcontentmanagementsystemalongwithaninsightfuldashboardforOperators/Adminsto monitorusageandsuccessofCoBots’ collaborativeactionswithendusers. PAINPOINTS THAT ANAKAGE ONLINE COBOTS SOLVE THE CHALLENGE THE SOLUTION OnlineCobotsprovidesinstant response. Longerwaittimewithmanualservicedesk. Zero Wait Cobotsletuserrunthesolutionsthat requireadminrights. Usersdon’tunderstandthelanguage. Multi-Lingual One-clicksolutionsresolvealotof ticketswithjustoneclick. Manualsandtextguidesare confusing. Easy-to-Use Onlinecobotslogsaticketonbehalf ofuser. Quick Fixes 70% timeisspentinloggingand routingincidents. Cobotsresideatthecloudandare available24x7withchatsupport. TraditionalITSMrequirestoconnect withsupportengineer. Connectivity

  2. FACTSHEET FEATURE HIGHLIGHTS OFANAKAGEONLINECOBOTS INTERACTIVE USER SUPPORT CONTENT MANAGEMENT SYSTEM AnakageOnlinecobotscanguidetheuserstepby stepinsideanyapplicationwithoutanysource codeintegration. Furtheritcansilentlyexecute stepswhereuseractionisnotrequired. What’s moreCoBot (.exe) neednotbeinstalledandcando allthiswithoutAdminprivileges. Thelightweight CoBotshostedonmultilingualself-serviceportal canbecalledfromanythirdpartyapplications usingChat-BotsusingsecuredAPIs. AnakagemultilingualCMShelpscontentcreatorsto createresponsiveHTMLpageswithmediaandupload ITFixes (informofexes) withoutanydependencyon development team. It associatedwithauthoring, assemblingandpublishing theproductandservicesinmultiplelanguagesand outputformats. automates the process SELF SERVICE APPLICATION CHANNEL INTEGRATIONS AND SECURITY AnakageprovidesSelf-ServicePortal(SSP) withpre configured CoBots that occurringsystemandapplicationissues. Boththe CoBotguidanceandresolutionstepsalongwith SSPcontentcanbeauthoredandmanagedbya easytousecontentmanagementsystemwithout requiringanycodingskills. SSPallowsthirdparty applicationslikeITSMandChatBotstoaccessthe CoBotswithoutdependingonAnakageSSPasthe soleuserinterface. Anakagecobotsaredigitallysignedandboosthigh- standardsecurityprotocolstoensureenterprisegrade security. Thecompleteonlinecloudandonpremise capabilitiessafeguarduserdata, ontoend-to-endpoint encryptionsecuritywithzerothird-partyintervention. ThewebChatbotandSelf-ServicePortalcanbe integratedwithanyWebapplicationandITSMusing APIs. address commonly ANALYTICS DEPLOYMENT EveryCoBoticactionisrecordedatagranularlevel inreal-timeandismadeaccessibletotheadmin through a single dashboard actionable reports to improvementinquality. Quickandsimpletodeploy. Ittakeslessthanthree weeksfordeployment. Getpaybackwithinthree monthswithRoboAdvisorandDevOpsembedded intheDeploymenttoolkit. that generates drive continuous ABOUT ANAKAGE Anakagehashelpedclientsimprovetheiremployee'suserexperience, reducesystemandemployee downtime, andimprovetheefficiencyoftheirIThelpdesks. Anakage'sstate-of-the-artCoBoticsolutionisa power-hybridofthebestfeaturesofalltheservicedeskautomationanddigitaladoptionsolutionsavailable inthemarket. Itiswayfaster, cheaper, andmoresecure. Theproactivemoduleworksofflineandintegrates withamyriadofapplications. GET IN TOUCH PHONE Email: contactus@anakage.com Website: www.anakage.com USA: +1 (201) 928-5551 UK: +441202078676 India: +91858808379

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