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Strata CTX Telephones and Answering Positions. Agenda. New telephones – DKT3000 series Telephone feature enhancements PC Attendant Console. Design Improvements. Modern design Four soft keys on LCD phones 2x24 LCD LCD contrast adjustment Optional adjustable tilt stand

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Presentation Transcript
agenda
Agenda
  • New telephones – DKT3000 series
  • Telephone feature enhancements
  • PC Attendant Console

The Complete Toshiba eXperience

design improvements
Design Improvements
  • Modern design
  • Four soft keys on LCD phones
  • 2x24 LCD
  • LCD contrast adjustment
  • Optional adjustable tilt stand
  • Fixed speed dial key
  • Redesigned handset

The Complete Toshiba eXperience

dkt3014 sdl
DKT3014-SDL

The Complete Toshiba eXperience

dkt3014 sdl large lcd telephone
DKT3014-SDLLarge LCD Telephone
  • 8 x 24 character display
  • Total of soft 16 keys
  • 14 flexible keys
  • 12 LCD soft keys support:
    • Dial lists (Names - DN & speed dial)
    • Directory name dialing
    • Voice mail soft key integration
    • ACD supervisor

The Complete Toshiba eXperience

lcd feature display
LCD Feature Display
  • Time and date
  • Direct station selection
  • System speed dial
  • Station speed dial
  • Internal directory
  • External directory
  • Voice mail soft keys

The Complete Toshiba eXperience

directory dial dial by name
Directory Dial Dial by Name

The Complete Toshiba eXperience

soft key voice mail interaction
Soft Key Voice Mail Interaction

The Complete Toshiba eXperience

dkt3014 sdl large lcd telephone1
DKT3014-SDLLarge LCD Telephone

The Complete Toshiba eXperience

dkt3020 sd
DKT3020-SD

The Complete Toshiba eXperience

dkt3010 sd
DKT3010-SD

The Complete Toshiba eXperience

dkt3020 with ddss
DKT3020 with DDSS

The Complete Toshiba eXperience

dkt3020 with dadm
DKT3020 with DADM

The Complete Toshiba eXperience

dss adm enhancements
DSS & ADM Enhancements
  • CTX DSS keys show DND and ringing status with distinct LED indications
    • Idle = off
    • DND = Red, slow on/off
    • Ringing = Red, short blink
    • Busy = Red, on steady
  • Any feature, line or DN key can be programmed on the DSS or ADM

The Complete Toshiba eXperience

dkt3020 s
DKT3020-S

The Complete Toshiba eXperience

dkt3010 s
DKT3010-S

The Complete Toshiba eXperience

dkt3001
DKT3001

The Complete Toshiba eXperience

dkt3000 options
DKT3000 Options
  • Desktop open architecture interface (OAI)
    • RPCI-DI replaced by BPCI for 3000 sets
    • Card provides
      • PC-USB connection port
      • Interfaces to new station card (BDKU)
    • USB provides faster, positive call control
    • Provides direct speech path connection directly to PC via media streaming (TAPI 3.0)
      • When available via Microsoft

The Complete Toshiba eXperience

dkt3000 options1
DKT3000 Options
  • System open architecture interface (OAI)
    • New System OAI link based upon ECMA standard “CSTA”
      • Computer Supported Telephony Application
    • Extensive call control
    • Allows third party CTI applications
    • Uses system 10 baseT LAN connection

The Complete Toshiba eXperience

dkt3000 options2
DKT3000 Options
  • BHEU
    • Headset connection
    • Amplified connection
    • Automatic detection between carbon and electret
  • BVSU
    • Off-Hook call announce
    • Through telephone speaker

The Complete Toshiba eXperience

telephone tilt stands
Telephone Tilt Stands
  • Three adjustable tilt angles
    • DKT3000 and DKT2000 telephones
    • Add-On Modules & DSS Consoles
  • BTSD – Stand alone telephone
  • BTSA – Telephone and Add on Module

The Complete Toshiba eXperience

telephone operation improvement
Telephone Operation Improvement
  • Idle display
    • Press Page key to toggle idle display
      • Selected display remains after making calls
    • Previous idle display always reverted to call forward display after making a call

The Complete Toshiba eXperience

voice mail idle display
Voice Mail Idle Display

Page key toggles idle display

The Complete Toshiba eXperience

call forward idle display
Call ForwardIdle Display

Page key toggles idle display

The Complete Toshiba eXperience

idle display directory menu
Idle Display Directory Menu

Page key toggles idle display

The Complete Toshiba eXperience

user programming mode
User Programming Mode
  • Dip switch functions are replaced by user programmable software from the telephone:
    • Call waiting tone in handset
    • LCD contrast adjustment
    • Speakerphone room noise sensitivity
    • Beep tone when key pressed

The Complete Toshiba eXperience

user programmable keys
User Programmable Keys
  • All flexible keys except DN/Line keys
  • Ring tones (4) on individual DN and Line keys can be changed
  • Set up personal CF destination
    • Ring No Answer - once and it stays set
  • Set one-touch keys sequences

The Complete Toshiba eXperience

one touch keys
One Touch Keys
  • Speed dial
    • Line access codes, stop function, etc.
  • Feature access
    • Customize one touch key to a particular page zone or pickup group etc.
  • Multiple operations on one key

The Complete Toshiba eXperience

ring tones
Ring Tones
  • Multiple ring tones
  • 4 different types – external
  • Separate tone for transferred or internal call
  • Allows ringing telephones to be distinguished from each other
  • Distinguish between multiple lines ringing on the same telephone
  • User programmable

The Complete Toshiba eXperience

telephone call operation improvement
Telephone Call Operation Improvement
  • Hot dial pad
  • One touch transfer - Handset to speakerphone
  • Auto release when other party hangs-up
  • Permanent fixed speed dial key on DKT3000 phones

The Complete Toshiba eXperience

transfer direct to voice mail
Transfer Direct to Voice Mail
  • CTX controls transfer of call to voice mailbox
  • Transferred party gets appropriate greeting – no wait time
  • Transferring party dials Voice Mail ID rather than extension number (could be the same)

The Complete Toshiba eXperience

station automatic release
Station Automatic Release
  • Returns a DKT to an idle state automatically
  • Applies to handset and speaker calls
  • Invoked when disconnect signal received

The Complete Toshiba eXperience

door phones
Door Phones
  • CTX 24 door phones on any ports
    • CTX100 – 6
    • CTX670 – Basic Processor – 9
    • CTX670 – Extended Processor - 24
    • DK/DKi – 12 door phones only on selected ports
  • Door phone names

The Complete Toshiba eXperience

door phones1
Door Phones
  • Door phones can override DND telephones
  • Door phones can ring standard telephones

The Complete Toshiba eXperience

stutter dial tone
Stutter Dial Tone
  • On digital and S/L station ports
  • Distinctive stutter dial tone
    • Message Waiting
    • Do Not Disturb
  • Great for phones without MW indicator

The Complete Toshiba eXperience

voice or tone first
Voice or Tone First
  • Set by
    • Telephone
    • Directory number

The Complete Toshiba eXperience

pc attendant console
PC Attendant Console

The Complete Toshiba eXperience

product objectives
Product Objectives
  • Intelligent call control
  • Call operations handled on main screen
  • Microsoft Outlook feel
  • Call control options are user defined

The Complete Toshiba eXperience

product objectives1
Product Objectives
  • Shared directory
  • Links CTI applications
  • More information
  • Customizable features

The Complete Toshiba eXperience

pc attendant console improvements
PC Attendant Console Improvements
  • Why it’s better!
    • New CTI interface with PBX for improved call control
    • MS Outlook look and feel
    • Physical connections are a DKT port plus a LAN connection
    • Shared directory and message centre
    • Station status expanded to include DND and advisory message

The Complete Toshiba eXperience

pc attendant console connections
PC Attendant Console Connections
  • LAN Port
    • BECU/BBCU – CTX670 Processor
    • ACTU with AETS – CTX100 Processor
  • DKT Port – BATI
  • Handset interface – BATHC
  • Keyboard – CTX-PCATT-KB

The Complete Toshiba eXperience

pcatt winadmin connections
PCATT & WinAdmin Connections

Strata CTX

NIC

DKT Port

Attendant Console

LAN/Hub

10 Base T Connection

NIC

CTX WinAdmin

CTX Network Jack

The Complete Toshiba eXperience

pcatt busy display
PCATT Busy Display

The Complete Toshiba eXperience

pcatt station status

Do Not Disturb

Idle

Advisory Message

Busy

PCATT Station Status

The Complete Toshiba eXperience

pcatt user directory
PCATT User Directory

The Complete Toshiba eXperience

pc att console administration
PC ATT Console Administration

The Complete Toshiba eXperience

ctx compatibility
CTX Compatibility
  • DKT3000 – Strata CTX/DK/DKi
  • BPCI – Strata CTX only (DKT3000 series)
  • DKT2000/1000 – Strata CTX/DK/DKi
  • RPCI – Strata DK only (DKT2000 series)
  • Attendant Console - DK/DKi PC Att – Strata DK only

The Complete Toshiba eXperience

new dkt dku
New DKT & DKU

Main Equipment

DKU

Current DHW

Low speed Dch

DK424i

DK424

DK280

PDKU (Equal)

New DKU

(PDKU mode)

DKT2000

Low speed Dch

Impossible

DKT3000

Strata CTX

New DKU

( DKU mode)

New DHW

High speed Dch

The Complete Toshiba eXperience

telephones what s new
Telephones – What’s New
  • New telephones
  • Large LCD screens
  • Soft Key integration with voice mail
  • User programmable features
  • Transfer to voice mail
  • Enhanced DSS displays
  • Hot dial pad
  • LCD contrast control
  • Telephone tilt stands

The Complete Toshiba eXperience

availability
Availability
  • DKT3000 Telephones – April 2002
  • BVSU – April 2002
  • BHEU – Available
  • BPCI – Summer 2002
  • PC Attendant Console – Summer 2002

The Complete Toshiba eXperience