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Role of Infrastructure In Enhancing Business Continuity in Banks. Tarun Makhija APC. Agenda. Infrastructure & Business Continuity Business Continuity challenges in Banking ATM (Remote) sites Branches Data-center and DRC Infrastructure recommendation for Business Continuity.

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Presentation Transcript
agenda
Agenda
  • Infrastructure & Business Continuity
  • Business Continuity challenges in Banking
    • ATM (Remote) sites
    • Branches
    • Data-center and DRC
  • Infrastructure recommendation for Business Continuity
introducing ncpi
Introducing NCPI

Essential Foundation

of

Business Continuity

payment systems availability
Payment Systems & Availability
  • Customer interacts with the payment system in multiple ways:
    • ATMs
    • Cash deposit or withdrawal
    • Cheque clearing
    • Internet banking
  • Payment transaction is the moment of truth – IT availability is critical
  • Robust NCPI is key in ensuring IT availability
business continuity challenges in atm sites
Business Continuity Challenges in ATM sites
  • Unskilled manpower or unmanned sites
  • Failure known only when reported
  • Response does not mean resolution
what could make a difference
What could make a difference ?
  • ATM NCPI managed over the WAN
  • NCPI elements standardized like the ATM/WAN
  • Online pre-failure alert
  • Online failure location detection
  • Online fault identification and vendor notification
  • Vendor response equals resolution
slide7

Device Status Summary

Red: urgent

Yellow: needs attention

Green; functioning normally

Grey; maintenance mode

Recommended Actions

Reduces training, eases deployment and speeds troubleshooting.

Notification Groups

Ensure the right people receive warnings

business continuity challenges at a branch
Business Continuity Challenges at a Branch
  • Standardized IT but not the NCPI
  • Limited trouble-shooting skill at branch level
  • No two branches have similar NCPI
  • IT is managed but not NCPI
it services management today
IT Services Management Today

HIGHLY

AVAILABLE

NETWORK

People

STAFFING TRAINING

Processes

STANDARDIZATION SIMPLICITY DOCUMENTATION

Technology

DATA PROCESSING COMMUNICATIONS DATA STORAGE

IT layer Standardized

.

POWER COOLING RACKS SERVICE MANAGEMENT

NCPI Layer Not Standardized - managed by multiple tribal expertise

total business continuity need
Total Business Continuity Need

All Levels Standardized NCPI + IT

All IT + NCPI managed

HIGHLY

AVAILABLE

NETWORK

People

STAFFING TRAINING

Processes

STANDARDIZATION SIMPLICITY DOCUMENTATION

Technology

DATA PROCESSING COMMUNICATIONS DATA STORAGE

.

POWER COOLING RACKS SERVICE MANAGEMENT

what could be of value for a branch
What could be of value for a Branch ?
  • Topology map for the entire NCPI
  • NCPI elements standardized like the IT layer
  • Online pre-failure alert
  • Online failure location detection
  • Online fault identification and vendor notification
  • Vendor response equals resolution
slide13

NCPI and Business Continuity so far …

Today

  • Complex, unmanaged, “custom-evolved”
  • Impacts Business Continuity

Road ahead

  • Simple, managed, standardized
  • Enhances Business Availability
business continuity challenges in data centers
Business Continuity challenges in Data-Centers
  • Rapidly changing technology
  • Dynamic load characteristics
  • “Custom-built” data-centers
  • Over-building
chaos in data centers
Chaos in Data-centers

These systems were not planned to look like this

They were not planned at all

slide17

Can a Data-center be built like this ?

  • Architecture based on “Lego” building blocks of Standardized, Off-the-shelf components
  • Design concept is Modular & Scalable
  • Is available Pre-engineered and Pre-configured
standardization improves business continuity
Standardization improves Business Continuity

Standardize

To Eliminate

  • Modularize
  • Factory pre-test
  • Hot-swappable
  • Integrated diagnostics
  • One-time engineering
  • Unique training needs
  • On-site assembly
  • On-site testing
  • Custom programming

Standardization accelerates learning, reduces human error and increases availability

urge you to consider
Urge you to consider…
  • Standardize NCPI
  • Create a Modular & Scalable blue-print for NCPI
  • Manage you NCPI like you manage your IT

Business Continuity is not just about IT or the data-center…

Its is about being Available for Business….

And NCPI impacts availability!

questions
Questions ?

Email id: tarun.makhija@apc.com