1 / 19

CABIN CREW HUMAN FACTORS TRAINING IN MALAYSIA AIRLINES

AZIZ AL RAHIM HUSSIN 22 APRIL 2008. CABIN CREW HUMAN FACTORS TRAINING IN MALAYSIA AIRLINES . MALAYSIA AIRLINES. Has over 450 flight departure a day flying to more than 100 destinations spanning across six continents. It has a fleet of 83 aircraft ranging from B737 to B747

Albert_Lan
Download Presentation

CABIN CREW HUMAN FACTORS TRAINING IN MALAYSIA AIRLINES

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. AZIZ AL RAHIM HUSSIN 22 APRIL 2008 CABIN CREW HUMAN FACTORS TRAINING IN MALAYSIA AIRLINES

  2. MALAYSIA AIRLINES • Has over 450 flight departure a day flying to more than 100 destinations spanning across six continents. • It has a fleet of 83 aircraft ranging from B737 to B747 • IOSA registered airline • Awards • World Best Cabin Staff 2007 • Skytrax UK, 5 Star airline

  3. MALAYSIA AIRLINES CABIN CREW DEMOGRAPHIC • Total cabin crew strength - 4171 • Malaysian Crew - 4005 • Foreign Crew – 166 • Japanese, Indian, Chinese, Korean, South African and Indonesian • Fleet configuration • Wide body (A330/B777/B744) • Dual Fleet (B737/A330)

  4. CABIN CREW HUMAN FACTORS TRAINING Aim & Objectives • To prevent Incident/Accident • Reduce risk in Cabin Operations • To use CRM knowledge, skills and attitudes (KSA) • Creating awareness of the effect of Human Factors elements in Cabin Operations • Application of CRM Knowledge in workplace • Creating positive Safety Attitude

  5. Undesired cabin state Threat & Error Management CRM Skills Monitor / modify (unexpected Threat) Perform Planning (Expected Threat) Team Climate Training / Proficiency SOPs Cabin crew/Aircraft Warning Systems

  6. FRAMEWORK OF HUMAN FACTORS H E S L L

  7. S H E L L • S - Software • (SOPs, policies, regulations) • H – Hardware • (technology, machine, equipment) • E - Environment • (weather, temperature, noise) • L - Liveware (human) • (people, leader, follower, peers, pax) • L I V E W A R E • Core of the model comprised ofhuman operators, most flexible and critical component in the system.

  8. CABIN CREW HUMAN FACTORS TRAINING • To improve the working environment for cabin crews and all those associated with cabin operations. • The emphasis is placed on the non-technical aspects of Flight and Cabin Crew performance.

  9. HISTORY OF MH CRM TRAINING • First CRM started in year 1992 • Joint training by Flight Crew and cabin crew, Dispatcher and ground staff. • 2nd generation and continue to evolve • Joint CRM recurrent training in 1999 • 1 day joint training • 4th generation • Split in year 2002 • Introduction of Threat & Error management • 6th generation

  10. TYPE OF CRM TRAINING • CRM Initial • Mandatory for all new cabin crew • 1 day basic training covering all main topics • Topics covered in CRM Initial • Culture • Teamwork • Communication • Situational Awareness/Stress • Problem Solving Decision Making (PSDM) • In addition to the above, we include module on Financial Defense – To inform crew on the potential stress arise from financial problem.

  11. TYPE OF CRM TRAINING • Why Culture in CRM Training? • Multi racial and multi national crew • Application of Geoff Hofstede’s Culture four dimension: • Individualism/Collectivism • Masculinity/Femininity • Uncertainty Avoidance • Power Distance • Culture Familiarization Course • For all foreign crew prior to operations • 1 day training on understanding Culture differences in Malaysia

  12. TYPE OF CRM TRAINING • CRM Recurrent • Mandatory for all cabin crew • 1 day training, conducted annually. • revised to every two years (dispensation from DCA(M) and meeting IOSA requirement). • Latest generation of CRM (Threat & Error Management (TEM))

  13. OPERATIONALIZING CRM TRAINING • Safety Emergency Procedures Training Practical Drill • Joint training between Flight Crew and cabin crew • Application of CRM values in handling normal/abnormal situation • E.g Bomb threat management, fire fighting on board, evacuation drill etc.

  14. FULL CRM TRAINING • CRM • All Cabin crew, priority for supervisory • Cover all CRM elements including the Threat and Error Management (TEM) • Full 3 days program • Joint training between Flight Crew, Cabin Crew, Dispatcher and operations staff. • INTEGRATED HUMAN FACTORS • Operations Division Personnel : • Airport Operations • Engineering & Maintenance • Security • Inflight Services/ Catering • Cargo

  15. SOURCE OF CRM MODULES • Guideline from Human Factors Digest No 15 and Human Factors Training Manual DOC 9683 . • Recent development in MAS/industry • Cabin event • Cabin crew error • Passenger events

  16. SOURCE OF CRM MODULES • Safety issues worldwide • Top 10 reported cabin events from cabin crew voyage report, Hazard Report and MAS Confidential Human Factors Incident Reporting (CHIRP) and Air Safety Report (ASR) • Lesson learnt from internal and external Safety Investigation.

  17. WHERE DO WE STAND • MH CRM • Asiana Airlines • Jet Airways • Air Asia • Royal Malaysian Air Force • Myanmar Airways

  18. CONCLUSION • Objective – Accident/Incident prevention • History – Started in 1992 and we continue to evolve • Type of CRM Training • Initial • Recurrent • Full CRM training • Source • Human Factors Digest No 15 and Human Factors Training Manual DOC 9683 . • Recent Development in MAS and aviation ndustry • What make our CRM unique is that we include Lesson Learnt from own and others incident/accident.

  19. Thank you

More Related