ServiceNow ITOM

1. ServiceNow ITOM ServiceNow IT Operations Management (ITOM) is a set of tools in ServiceNow that work together to optimize managing operations within your organization. By enhancing transparency and managing IT operations intelligently and safely, ServiceNow IT Operations Management (ITOM) transforms the IT department into a proactive business partner. The ITOM solution from ServiceNow strives to provide three critical features for your ITOps team: service transparency, availability of services, and operational agility. ServiceNow ITOM assists you in integrating with your existing ITSM platform to obtain insight into your end-to-end company services. It can benefit from improved efficiency and gain knowledge about your IT landscape. It will also assist you with assessing the health of your service by enabling self-service capabilities to engage in a multi-cloud approach. ITOM ensures that your systems are available 24/7, optimizes the allocation of resources, minimizes expenditures on infrastructure, and enhances security and efficiency. The platform's primary functional capabilities are: Discovery With the aid of ServiceNow Discovery, you can create a single system of record for IT infrastructure that includes both on-premises and cloud-based services. Using automated discovery, It decreases the potential for human error and reduces the amount of time spent on IT operations. Service Mapping Service Mapping enables corporate IT departments, organizations, and cloud providers to deliver a platform as a service to create a service-aware view of the infrastructure. It develops and maintains service maps that demonstrate the relationship between IT components and dependencies. Orchestration ServiceNow Orchestration automates IT and company procedures for operations management, including the orchestration of rapid service issue resolution. This increases team productivity by automating simple activities like password resets and software usage rights. Additional platform capabilities are used by ServiceNow Orchestration to provide agility, productivity, and strategic advantages. Event Management ServiceNow Event Management continuously monitors all infrastructure-related activity and alerts the IT team regarding specific issues. The Event Management dashboard provides an in- depth view of the health of the IT infrastructure. The Event Management component utilizes operational information to spot difficulties in advance. Cloud Management

2. Cloud Management assists your IT team in meeting resource requests and monitoring the usage of resources, resulting in utilization efficiency and cost savings. ServiceNow cloud management gives developers the ability to control cloud resources based on need. By implementing ServiceNow ITOM, the company was able to: • Automate IT procedures and conduct remedial activities to proactively resolve issue conditions impacting company services. • Accurately map services across hybrid-cloud environments. • Discover how IT infrastructure from data centers and cloud providers interacts to provide business services. • Reduced downtime to a bare minimum by proactive steps in the IT environment system. • Enable self-service access to cloud resources, automatically impose good governance and regulation, and obtain visibility into cloud costs. • Access and modify Configuration Items data in real-time, offering a better platform for change management. • IT teams may create reusable actions without coding and eliminate tedious tasks and Measure and track the ROI of your orchestration efforts. • End-user experience is improved with a short mean time to recovery (MTTR). • Integrate ITOM features with ServiceNow IT Service Management to create an extensive solution. Client: The client is a leading provider of technical services. They lacked monitoring tool integration with incident management as well as automation for IT operations. Service outages are caused by event noise and an inability to locate the core cause. Object and resource information is not shown at the member account level. How we helped them:We designed and installed ServiceNow ITOM modules, identified the top 10 business services, and used Service Mapping to map all key dependencies. Using ITOM Visibility, we were able to create a safe solution while lowering the number of MID servers and achieving account-level cloud object visibility, including containers and serverless environments. Result: • A clear understanding of the top 10 business services and their effects. • 30% Operational efficiencies gains. • Automated services and reduced MTTR. Conclusion ServiceNow ITOM (IT Operations Management) can be an effective option for organizations aiming to cut IT expenses, optimize operations, and boost service quality. Any service can be mapped by ServiceNow ITOM to its core infrastructure, which is shown in an easy-to-use dashboard, enabling IT to get an in-depth overview of the systems and health supporting each

3. service. It improves the visibility of IT infrastructure across data centers, and cloud providers collaborate to deliver business services. In addition, ServiceNow ITOM can assist organizations in achieving security and regulatory standards, and maintaining data integrity and trust among customers.