Foreign Airlines How to become a flight attendant Qatar Airways Flight Attendant Experience Version 1.0

1. Foreign Airlines: How to become a flight attendant? Qatar Airways flight attendant interview experience By Ladyyaoying cabin crew pigtaste@yahoo.com 1 Cabin Crew blog:https://www.airflighthome.com/

2. Foreign Airlines: How to become a flight attendant? Qatar Airways flight attendant interview experience version 1.0 Picture From:https://careers.qatarairways.com/global/en 2 Cabin Crew blog:https://www.airflighthome.com/

3. Hello, friends. Very fate, you can read this book. I am Ladyyaoying CabinCrrew My blog: https://www.airflighthome.com/ Cabin crew of a well-known airline in Asia. An signed Author of Aviation Goods Website. Why write an e-book? As I continue to share articles and flight experience in the flight attendant industry, more and more friends want to learn about the flight attendant industry, and some of my friends want to join the flight attendant industry, become a flight attendant, and realize their dream of flight attendant. No one can systematically and comprehensively share the experience of the stewardess industry. I am willing to do this. So with this e-book. About this book? This book is about foreign airline interview experience, it can let you quickly master some foreign airline interview skills. Any skill needs to be practiced and practiced by yourself. It takes a lot of time, energy, and even money to become a flight attendant. Hope that through the study of this book, you can shorten your study cost and 3 Cabin Crew blog:https://www.airflighthome.com/

4. time. What is Foreign Airlines? Foreign airlines, non-domestic airlines, are generally airlines whose native language is non-English speaking countries. The foreign airlines mentioned in this book generally refer to Qatar Airways. About interview experience skills? The recruitment requirements and rules of each airline in each country are different, and the rules often change, and the interview questions will often change. There are some interview questions that must be met. Passing the interview has a certain probability. Only if you improve your professionalism and comprehensive quality can you pass the airline interview with a high probability and get an offer. The guest of this book is an old friend of mine for more than ten years. She has worked for Emirates Airlines for many years and was the best flight attendant in the world, flying around 120 countries. She is my best friend, flying around the world in more than 120 countries. I spent a month interviewing her and sorting out our conversations, so I have this book. 4 Cabin Crew blog:https://www.airflighthome.com/

5. If you have any questions about this book or don't understand, you can contact me, welcome to ask questions, I will study and correct it carefully. I wish every friend who reads a book can become the most beautiful and outstanding flight attendant, flight attendant. Foreword: How to be a qualified flight attendant? 1. Flight attendant's appearance It refers to aspects such as a person's appearance, posture, clothing and personal hygiene. It is the appearance of the mental outlook of a flight attendant. Because people have different personalities and temperaments, different internal accomplishments, and different behavior habits, each person has a good cultural literacy, profound knowledge, and profound thinking ability as the core, forming an extraordinary temperament. A good demeanor takes a long time to cultivate and exercise. Especially as a qualified flight attendant, you need to strengthen your cultural quality, cultivate your own personality and self-cultivation in the long-term flight, and combine the external beauty and the internal The combination of beautiful beauty forms the temperament of a stewardess. The most basic requirement of a man's face is to develop a good habit of shaving every day. 2. Lady's face requirements 5 Cabin Crew blog:https://www.airflighthome.com/

6. (1) . When performing flight tasks, flight attendants should make elegant, fresh and natural makeup. Some simple makeup methods are: Clean the skin with cleansing cream first; Use foundation cream to improve the complexion of the face; For eye makeup, start with the eyelids and apply eye shadow powder below the fold line of the eyelids from the inner corner to the outer corner of the eye. Use a soft color such as lavender or brown. Finally, use a sponge ball to spread out the edge of the eye shadow powder. To appear soft. Use an eyeliner to draw an eyeliner under the eyebrows that is in harmony with the eye shadow, then use a dark brown, gray or black eyeliner to lightly make a dotted line at the root of the upper eyebrow, and then use a small damp brush to brush these imaginary dots into a soft line Of the line. Apply brown or black mascara to the ends of the eyelashes, first from the inside to the outside, and then from the bottom to the top. When applying rouge, smile at the mirror before applying rouge, apply the rouge on the raised areas of the cheeks, and then gently pat the corners of the eyes with your fingers. This will produce a similar natural ruddy effect. Work makeup must not be heavy, and lipstick must not be too bright red. You should pay attention to make-up at any time during the flight, so as to give passengers a full mental state. (2) Air hostesses should pay attention to hygiene issues during face modification, and carefully maintain the health of the face to prevent frequent pimple or acne 6 Cabin Crew blog:https://www.airflighthome.com/

7. on the face due to personal inadequacy of hygiene. (3) Pay attention to the local modification of the face, keep the eyebrows, corners of the eyes, ears, and nose clean, and don't blow your nose or dig your ears in public. (4) Pay attention to oral hygiene, insist on brushing and washing teeth, and refrain from eating flavourful food the day before boarding the plane. (5) Pay attention to the beautification of the hands, keep your hands and fingernails clean at all times, and develop a good habit of washing your hands frequently, especially after you enter the bathroom on the plane, you must wash your hands frequently, and keep your hands moisturized. The part is soft, and you should develop a good habit of cutting your nails frequently. Don't leave your nails too long, which will give travelers a sense of unhygienic. 3. Clothing Clothing is the external packaging of the human body, which includes clothes, trousers, skirts, caps, socks, gloves and various clothing. Clothing is a silent language, which embodies a person's personality, identity, self-cultivation and psychological state, and directly represents a person's character. Flight attendants must pay attention to personal clothing, which is related to the personal image and the image of the airline. Therefore, flight attendants must abide by the airline's clothing regulations on the plane, and they must dress in accordance with the regulations during the flight. Air hostesses should keep their work clothes clean and tidy when they are wearing work clothes. They should iron their work 7 Cabin Crew blog:https://www.airflighthome.com/

8. clothes flat before boarding the plane. Work clothes are not allowed to appear full of wrinkles, broken, stains, dirt, odors, and clean and tidy clothes will be given to passengers. Brings a fresh and comfortable feeling. How to be a qualified stewardess-stewardess professional ethics Aircraft cabin service is an important part of civil aviation transportation services, which directly reflects the service quality of airlines. In the fierce aviation market competition, the image and work attitude of flight attendants who directly serve passengers play a vital role in the airlines' occupation of the market and winning more repeat customers. Elegance, dignity, beauty, and generosity are people's unanimous recognition of flight attendants, but the previous standards alone are far from qualified for the profession of flight attendants. The most important thing for flight attendants is to have considerable professional ethics. As a qualified flight attendant, what does the professional ethics include? 1 . First of all, you must love your own job. The love for flight attendants’ work is not temporary. When your ideal life of flight attendants is broken by hard work in reality, you can continue to be proactive, enthusiastic, considerate, courteous, serious and responsible, diligent, hardworking, and work hard. . 2 . Have a strong service concept and sense of service. In the fierce market competition, the level of service quality determines whether an enterprise can survive, and the core of market competition is actually service competition. Civil 8 Cabin Crew blog:https://www.airflighthome.com/

9. aviation companies are most concerned about passengers and cargo owners. If they want to win passengers in the market competition, they must improve their service awareness and service concept. The sense of service is gradually formed after training. Consciousness is a kind of thought, a kind of conscious action, and cannot be maintained by rules. It must be melted into every flight attendant's outlook on life and become a conscious thought. 3. Have a hard-working spirit. In people’s eyes, flight attendants are an enviable profession flying around in the air, but in actual work they have to bear the hard work that people would never think of. The difference in jet lag when flying on long-distance routes, and the difference in work for various passengers flying on domestic routes. Difficulties and special situations encountered in the process will happen at any time. Without the spirit of hard work, you can't bear the pressure of work and can't do service work well. 4. Enthusiastic and cheerful character. The job of a stewardess is a job that directly interacts with people. Every day, she has to contact thousands of passengers on the plane, so she needs to communicate with the passengers at any time. Without a cheerful personality, she can't do this job. 5. Study business knowledge diligently. As a flight attendant, she not only serves tea and water on the plane, but also needs to master a lot of knowledge. For 9 Cabin Crew blog:https://www.airflighthome.com/

10. example, our flight is to the United States today. Our flight attendant must first grasp the national profile and human geography of Beijing and the United States. , Politics, economy, countries, cities, rivers, mountains and historical sites that the flight routes fly over. Also master aircraft equipment, emergency handling, in-flight service procedures and service skills, etc. It can be said that flight attendants must understand astronomy and geography, and they must master various service skills and service concepts. They must have not only beautiful external beauty, but also rich internal beauty. 6. Learn to speak. Language itself represents the attributes of each person. A person's growth environment will affect everyone's speaking habits. As a flight attendant, you must learn the art of speaking. Different service languages often result in different service results. An air hostess has to master different speaking skills, such as: speaking skills to elderly passengers, speaking skills to child passengers, speaking skills to special passengers, speaking skills to passengers who are tantrums, speaking skills to important passengers, and speaking to first-class passengers. The speaking skills of passengers who take a flight at a time, and the speaking skills of service when the flight is abnormal. In our service, often because of one sentence, it will bring different results to our service work. A pleasant language will bring many repeat customers to the airline; or because of your nasty remark, the passenger will never take the plane of this airline again; he may also tell other passengers what happened to him, so he is offended One passenger may be equivalent to offending ten or hundreds of passengers. For 10 Cabin Crew blog:https://www.airflighthome.com/

11. example, when a flight attendant provides a meal service for passengers on a flight, there are two kinds of hot food for passengers to choose from for the meal on the flight, but when the meal is served to a certain passenger, the kind of food he wants is just gone. Our flight attendant is very enthusiastic. The first-class cabin found a meal and delivered it to the passenger, saying, "I'm so sorry, but I just sent you a meal after the extra first-class cabin." When the passenger heard it, he was very upset and said: "I can't eat anything in the first-class cabin? I won't eat it either." Because she couldn't speak, the stewardess's kindness did not get the passengers' thanks, but instead made the passengers unhappy. If our flight attendant said: "I'm so sorry, the meal you want just runs out, but please rest assured that I will try to help you solve it." At this time, you can go to the first class to see if there are extra meals for passengers to choose from. After you get the meal, when you deliver it to the passengers, you can say something like this: "Look, I will provide you with first-class meals. I hope you will like it. Welcome you to take our airline again next time. I will definitely First of all, please choose our meal, and I will be very willing to serve you.” The same meal, but a different sentence, has brought different results. This is the art of speaking. As a qualified flight attendant, speaking is really important. How to be a qualified flight attendant-professional image of flight attendant The stewardess's beautiful, dignified, and generous appearance has left people with her fixed image characteristics. As a qualified stewardess, how can she form 11 Cabin Crew blog:https://www.airflighthome.com/

12. her own image characteristics? First of all, the professional image of a flight attendant is gradually learned and developed in daily life. You can't expect to train yourself into an outstanding flight attendant after a few days of class. The purpose of learning etiquette is to establish and shape the image of flight attendants, which includes both external and internal content, including the improvement of quality, the beauty and ugliness of the soul. External improvements include appearance, language behavior, etc. The external image as the manifestation of internal quality is based on internal quality. Therefore, only by strengthening one's own self-cultivation can we achieve "internal wisdom and external show" and truly establish the image of a flight attendant. 1. Aviation etiquette Aviation service etiquette is a code of conduct, which refers to the code of conduct that flight attendants should abide by in the service work on the plane. It specifically refers to the various service links of the flight attendants in the cabin service. There is a whole set of stewardess's code of conduct for communication, including meals, delivery of beverages, and special services for special passengers. The significance of learning aviation etiquette lies in: 1 . Help improve the personal qualities of flight attendants; 2 . Contribute to respect for passengers; 3. Contribute to improving the service quality and service level of airlines; 12 Cabin Crew blog:https://www.airflighthome.com/

13. 4. Contribute to shaping the overall image of the airline; 5. Help improve the economic and social benefits of enterprises. As a flight attendant, you must first master the etiquette of aviation service in order to do a good job of service. A flight attendant is a person who directly contacts and serves passengers. As the saying goes: "You won't have a second chance to make a good first impression." This first impression is very important to a flight attendant. A passenger may take an airplane once in his life, and your first impression will always remain in his heart, so mastering aviation etiquette is very important for a qualified flight attendant. Language and etiquette: As the saying goes, "A good word is warm in winter, and bad language hurts cold in June", it can be seen that whether the language is used properly and whether it is in accordance with etiquette will produce completely different effects. In daily life, people use language to talk, express ideas, communicate information, and exchange feelings, so as to achieve the purpose of establishing, adjusting, and developing interpersonal relationships. A person’s speech is an important indicator of a person’s character. (1) The manner of speech. Whether you are a speaker or a listener, you must be full of energy when you talk, with a natural and generous expression and a pleasant appearance, with gentle eyes, and face the other person squarely. 13 Cabin Crew blog:https://www.airflighthome.com/

14. (2) Choice of topic. First of all, we must choose topics that are of interest to the other party, such as topics related to aviation, how high the plane flies, the landmarks of the route we fly over, and issues that need to be paid attention to during the flight. (3) The performance of the speaker. When the stewardess talks with passengers, the language should be accurate, complete meaning, soft voice, friendly intonation, and moderate speed. At the same time, you must take care of the emotions and moods of the passengers, and you must not talk endlessly by yourself. You must also leave a chance for the passengers to talk and communicate with each other. (4) Be a patient listener. When talking with passengers, pay attention to listening to the passengers' speech patiently, and react positively to the content of the conversation to show your sincerity, such as nodding, smiling or simply repeating the content of the passenger's conversation. At the same time, proper praise is essential, it can make the conversation atmosphere more relaxed and friendly. How to be a qualified flight attendant-flight attendant interview skills 1. Domestic Airline Interview Guide ①The image requirements and other registration requirements for airlines to interview flight attendants: the age is generally 18-23, but some airlines limit the age to under 22. The facial features are correct, the appearance is delicate, and the figure is 14 Cabin Crew blog:https://www.airflighthome.com/

15. well-proportioned. The height of women is 164-173 cm, and the height of men is 173-183 cm. Speak clearly, standard Mandarin. There is no obvious scar on the exposed parts of the body. No bad breath, odor, skin disease, no internal and external characters when walking. Hearing is not less than 5 meters. No history of mental illness and chronic disease. Education requirements are general, and some airlines do not have this requirement. Fluent English or basic conversation skills are required, other minor languages are preferred. Prepare two two-inch photos and one four-inch life photo. Fill in your resume and bring your academic certificate and other supporting materials. ② Dress code for applicants: wear professional attire, and don’t wear heavy makeup, but light makeup. Men should wear long trousers. ③The standing and sitting posture requirements of candidates: stand upright, look at each other with both eyes, keep sitting upright and stand elegant at all times, always stare at each other with both eyes, lean forward when sitting, with a smile on your face, keep with the examiner the distance. ④ Answer the questions in a louder voice, speak clearly, and use concise 15 Cabin Crew blog:https://www.airflighthome.com/

16. language so that the other party can hear the question you want to express clearly. ⑤ Questions asked: Questions in the resume, your age, school, education, and home address. Introduce your family, your parents and other family members. Why are you a stewardess? What do you know about the work of flight attendants? What are your specialties? Do you help your parents with housework at home? What should you do if you encounter unreasonable passengers on the plane? Have you considered the hard work of being a stewardess? If you are accepted by our company, how will you prepare to be a qualified flight attendant? What qualities should an excellent flight attendant possess? Did you have many good friends during your studies? Talk about your understanding of the company? What models and routes does the company have? Why do you want to apply for this company? If two airlines accept you at the same time, which company would you choose? ⑥Interview procedure: ·After arriving at the registration place, first hand in the registration form, and then perform basic body measurements (height, weight, vision) · Interviews are conducted in groups. Generally, 10 people enter the examination 16 Cabin Crew blog:https://www.airflighthome.com/

17. room in groups, and each applicant briefly introduces himself (name, age), and then walks out of the examination room and waits for the next interview notice. Those who have not received the notice of another interview will be eliminated. ·The second interview will be conducted by the examiner alone. The interview content includes English dialogues and other related questions, and the content is more detailed. After passing the second interview, wait for the result of the interview in the examination room. ·Some airlines may also arrange a third interview or a written test. ·Physical examination, wait for the result of the physical examination after participating in the physical examination. ·After passing the physical examination, a group interview with the relevant leaders of the company is generally required. During the interview, questions will be asked to the interviewees. The general content is basically the same as the second time, but there will be more people participating in this interview, so the interviewers must not be nervous. This is an excellent opportunity to test you. Your success may be in this one action. contents: 1. Are you really suitable to be a foreign airline flight attendant? 2.1 Tell the reason why you choose your favorite foreign airline (1) 2.2 Tell the reason why you choose your favorite foreign airline (2) 3. Why do you want to do CC? 17 Cabin Crew blog:https://www.airflighthome.com/

18. 4. The five necessary skills and qualities to become a foreign airline passenger 5. High-frequency real questions you must prepare for foreign airline interviews 6. 10 interview notes you need to master 7. Avoid falling into the four big pits that the examiner resents! ! 8. How to praise yourself in the interview? (Classic free sub-questions) 9. The five preparatory topics for the classic compulsory exam 10. Put away the fog and regrets and say goodbye: The classic compulsory subject preparation strategy that you deserve to have 11. The five-star flight attendant shares the secret of perfect impression with you 12. Eight notes for online interviews 13.1 Q&A about foreign airline interviews (1) 13.2 Foreign Airlines Interview Q&A (2) 14.1 On-the-spot contingency, bid farewell to embarrassment: All-British Interview Guidelines (1) 14.2 On-the-spot contingency, bid farewell to embarrassment: All-British Interview Guidelines (2) 15.1 How to present safety awareness in foreign airline interviews? (1) 15.2 How to present safety awareness in foreign airline interviews? (2) 16.1 A necessary course for foreign airline interviews: confident professional image creation skills (1) 16.2 A necessary course for foreign airlines interview: confident professional 18 Cabin Crew blog:https://www.airflighthome.com/

19. image creation skills (2) 17.1 The most critical factors for the success of foreign airline interviews (I) 17.2 The most critical factors for the success of foreign airline interviews (2) 17.3 The most critical factors for the success of foreign airline interviews (3) 18.1 Exclusively Revealing the Reality of Foreign Airlines｜ ｜The Ideal and Reality of International Flight Attendants (I) 18.2 Exclusively revealing the real situation of foreign airlines｜ ｜The ideals and reality of international flight attendants (2) 18.3 Exclusively revealing the real situation of foreign airlines｜ ｜The ideals and reality of international flight attendants (3) 19. Transnational Workplace Strategy ｜ ｜ Golden Rules of Cross-cultural Communication 20. These good words can quickly resolve customer complaints 21. I want to share interesting flight stories with you 1. Are you really suitable to be a foreign airline flight attendant? The recruitment of foreign airlines must require candidates to have a sense of customer service, and it is even better to have customer service work experience! Customer service sensitivity is one of the professional qualities of flight attendants, and it is also what the examiner is interested in during the interview. 19 Cabin Crew blog:https://www.airflighthome.com/

20. The topic of Customer service is the top priority for foreign airlines. It is recommended that you do a good job of self-analysis and create a professional image full of enthusiasm for the service industry. Putting aside the so-called flight attendant halo, many people want to know: "Do I really like the service industry? Is it really suitable to be a foreign flight attendant?" As an old flight driver, Alice gives you some ideas and directions. Just ask yourself: 1) What is my motivation to join Foreign Airlines? What are the specific career plans? 2) How do I understand quality service? How will it provide passengers with excellent service? 3) What positive insights or inspirations have you gained from your past work/internship experience that will help future flights? 4) Do I have any work/life experience related to the service industry/service awareness/service experience that is worth sharing with the examiner during the interview? 20 Cabin Crew blog:https://www.airflighthome.com/

21. 5) How can these experiences be combined with flight attendant services to be confidently presented in the interview? …… ❤The ultimate customer service will start from the heart. If your answer is firm and positive, congratulations: You are definitely in the blue sky. Before you rush to the sky, you must prepare the following high-frequency interview questions in advance What could you do to exceed customers’ expectations? Tell me about a time that you offered an outstanding customer service. Have you ever done something to surprise your customers ／ ／coworkers? Describe a situation when you had to handle an angry customer. Tell me about a time you experienced conflicting work demands ,how did you respond? ....... 21 Cabin Crew blog:https://www.airflighthome.com/

22. The above topics seem to be numerous, and their themes are all around customer service. If there is no standard answer, don’t find a routine, it’s OK if the answer highlights the following personal qualities ❤ The acumen to discover potential problems and solve existing problems ❤ Desire to serve others and patiently communicate ❤ The ability to perceive details ❤ Use subjective initiative to adapt to different people, things and things ❤ Maintain a positive mental state while sustaining a high-intensity work environment Foreign airline passengers must not only be careful, patient and attentive, but also have the ability to let passengers experience, feel, hear and see all the quality services. Are you ready 22 Cabin Crew blog:https://www.airflighthome.com/

23. 2.1Tell me why you choose your favorite foreign airline (1) Babies, share a high-frequency question for foreign airlines, high-level answering ideas. Why do you want to work for our airlines? Why should you choose our airline? Reference idea 1 The airline gives its employees respect and trust, principled and strong public relations skills are worth learning, and at the same time provides opportunities for global travel, which is very attractive. I’ve heard a lot of good things about this airline. I really like the way the company treats its employees. I think it's great how the company will stand up for employees if a customer gets way out of line because sometimes customers will take advantage of a company's generosity.It also shows me that the company is great at diplomatically handling confrontational situations, which is a skill that I'm really interested in building. And on top of that, this airline travels to all the places that I want to go. 23 Cabin Crew blog:https://www.airflighthome.com/

24. Reference Idea 2 You are interested in airline benefits, training and promotion It is because this airline is one of the world's leading airlines, it can offer me opportunities to travel around with flexible rosters and experience diverse cultures. There are many learning opportunities and facilities such as leadership and management development curriculum and career planning workshops. 2.2Tell me why you choose your favorite foreign airline (2) Idea 3 You very much recognize the corporate reputation and team atmosphere of the airline I want to work for your airline because they have a stellar reputation. I not only want to work for a company I can be proud of, but I want a long lasting career. I have heard this company treats their employees very well. When a company respects their employees it encourages them to work even harder. I will do my best for your company and feel I will be a great asset. Idea 4 24 Cabin Crew blog:https://www.airflighthome.com/

25. You highly praise the service concept and service quality of the airline This airline has been one that I find to have the most sincere customer service, I've always felt taken care of and the experience was memorable. I want to be able to be apart of a team that provides great memories and that can put someone at ease if they need it. I did a lot of personal research on this airline so I want to be part of the excellent team and bring my knowledge to keep up the high quality of the costumers satisfaction. Remember, you must bring your enthusiasm and sincerity when answering this question, this is the reason that can really impress the examiner. 3.Why do you want to do cabin crew? One of the most classic questions: "Why do you want to be a cabin crew_Why do you want to be a cabin crew?" (Required question!) Everyone has different expectations and starting points for flying. This question is to assess everyone’s motivation for flying? Do you understand the job of CC? This question is equivalent to sending a sub-question. As long as you prepare in 25 Cabin Crew blog:https://www.airflighthome.com/

26. advance and answer sincerely, I believe it will not disappoint the examiner. In the interview, you need to deepen the content of the response to make the expression appropriate and persuasive. Regarding this compulsory question, Alice will share with you four answer ideas and reference answers below, and let you broaden your thinking~ Idea1. Enjoy the pleasure of serving others (Enjoy the pleasure of serving others) I’m a graduate of.... so I’m well-trained in the art of hospitality and customer care. I’m positive that my background will help me make your customers wanting to fly with Qatar Airways again. This is where I aspire to build my career around – at the same time seeing the world sounds very exciting. Idea 2. Challenging career (flight work is challenging) I’m looking for an exciting,challenging career,and a position as a cabin crew at your airline is a perfect match for me.I’m really excited that being a cabin crew would allow me to work in a dynamic ,international company where I could learn a lot about the industry from my team members and superiors. 26 Cabin Crew blog:https://www.airflighthome.com/

27. I’m doing just that with my current job as a waiter/receptionist/call center agent/nurse. This is what I want to do more of in the future and I go out of my way to ensure that every customer is as comfortable as possible – and of course, the traveling is a great bonus. Idea3. Become an open-minded person. I come from a very traditional city in China that isn’t very cosmopolitan.Being a cabin crew would give me a lot of exposure to people from many different places and allow me to become more open-minded. 4.Five essential skills and qualities for becoming a foreign airline passenger I am an ordinary white-collar worker and would like to join Foreign Airlines. In addition to meeting the educational background, height requirements, English proficiency, physical fitness and other requirements of the recruitment information, what other requirements do I need? " "My appearance conditions and English proficiency meet the recruitment requirements. Why can't I pass the interview so often? Does the examiner dislike me?" 27 Cabin Crew blog:https://www.airflighthome.com/

28. I wonder if you have similar doubts? 【Foreign Airlines recruitment information is an explicit and open assessment standard requirement, and there are many invisible and multi-dimensional assessment content for FAIRLINE interviews. Among them, the candidate's "cultivable potential" is an assessment dimension. 】 In the short interview process, the examiner tried every means to find "good seed" that is worthy of the airline's large amount of resources to cultivate. A "good seedling" can grow up to be a qualified and excellent flight attendant with comprehensive skills and comprehensive qualities. Some skills can be quickly achieved through acquired training, such as medical first aid knowledge, cabin service skills, etc.; some qualities are inherent personalities that are difficult to adjust, such as affinity, expressive expressions in communicating with others, etc. To this end, candidates need to understand the direction of the interview assessment, in order to be well-informed, targeted, and reflect the high degree of matching with foreign airlines to the greatest extent. Below, I summarize some of the important contents of the interview invisible assessment: the five essential skills and qualities of foreign airline passengers, 28 Cabin Crew blog:https://www.airflighthome.com/

29. including practical interview English, to share with you. 1) Always be safe Putting flight safety first and foremost is the first duty of flight attendants. Flight attendants must pay special attention to details, efficiently remember the information that appears on the flight, and provide courteous service at all times. Being sensitive and alert to the surrounding environment is the basic requirement for the quality of flight attendants. •Ensure the safety of passengers is the priority Put passengers' flight safety first •Pay attention to detail，retain information and be present in the moment Pay attention to details, remember useful information efficiently and provide courteous service at all times. •Noticing situations that could compro-mise safety is one of the primary requirements of a cabin crew. 29 Cabin Crew blog:https://www.airflighthome.com/

30. Be sensitive and alert to the surrounding environment 2) Calm personality Flight attendants need to make passengers feel safe, calm and comfortable. Being able to communicate with others politely and kindly is an important part of this role. •Make passengers feel safe, calm and comfortable Make passengers feel safe, calm and comfortable •The ability to speak to people courteously and kindly The ability to communicate with others politely and kindly •A calm personality Calm personality 3) Strong and firm attitude A strong and determined flight attendant is very reliable and can deal with many 30 Cabin Crew blog:https://www.airflighthome.com/

31. emergencies and emergencies. If candidates show a gentle and firm attitude, this will greatly enhance their competitiveness and become a prominent advantage for foreign airline interviews. •A strong and firm personality Strong and tough personality 4) Kind and friendly Being kind and friendly is a necessary quality for flight attendants. Candidates need to be good at communicating with others and enjoy the feeling of communicating with others. If your personality is outgoing and kind, you will also have an advantage in the interview. Keeping a smile at all times is part of the flight job. •Warmth and friendliness • A people person and enjoy connecting with others Good at communicating with others, enjoy communicating with others 5) Language ability 31 Cabin Crew blog:https://www.airflighthome.com/

32. In addition to fluent English expression ability, the second aspect is an extra bonus point. Some airlines will give priority to candidates who have a second foreign language advantage. This depends on the airline's corporate culture and route needs, and is not a necessary admission condition. •An additional language besides English Another language besides english In the process of preparing for the test, the sisters need to pay more attention to understanding the corporate culture of the target airline, master the responsibilities and requirements of foreign airlines, find their highly matched places and enlarge the highlights... These are all important for preparing for the test. Homework is the only way to finally get an OFFER. 5.High-frequency real questions you must prepare for foreign airline interviews Share ten high-frequency real questions in foreign airline interviews, so let's prepare in advance 1）Give me an example of a time when you dealt with a customer who made an 32 Cabin Crew blog:https://www.airflighthome.com/

33. unrealistic or unreasonable demand. 2）Tell me about a time that you dealt with an angry customer or client. What would you have done differently? 3）Tell me about the last time you lost your patience at work. 4）Describe a conflict you had with a coworker. How did you resolve the conflict? 5 ）Describe a stressful situation in which you had to use your verbal communication skills to resolve the issue. 6）Imagine you see a passenger being deliberately rude to another cabin crew. How would you deal with this situation? 7）Imagine you saw two passengers disputing over their seats. How would you handle this? 8）How would you deal with a passenger who refused to follow the rules (keeping his seat belt buckled, etc.)? 9）How would you handle an anxious passenger who is afraid of flying？ 33 Cabin Crew blog:https://www.airflighthome.com/

34. What do you believe makes excellent customer service? Which question are you more sure of? 6.10 interview notes you need to master Foreign airline recruitment is mainly divided into OD sea election, AD re-examination and final final election. There are various forms and it is not easy to break through. Here are ten interview clearance suggestions you must know~ 1） ）Time concept Please be sure to arrive at the interview site in advance, the concept of time is extremely important. In addition to avoiding being late, you also need to adjust your status in advance to meet the challenging retest. . 2） ）Professional Image The flight attendant interview is indeed cruel, and the first impression is 34 Cabin Crew blog:https://www.airflighthome.com/

35. particularly important. If your appearance conditions do not meet the standard, you can be rejected by the examiner within 7 seconds. Suit jackets, shirts, trousers, skirts must be ironed flat, check thread defects; jewelry mainly style watches and earrings; shoes should be clean and shiny; girls' hairstyles and makeup should be delicate and tidy, try not to wear exaggerated false eyelashes or beauty Hitomi, silk stockings should fit the skin color, and not loose hooks; boys' hairstyles should be sharp, beards should be shaved, nose hair should be removed, socks should be dark, avoid fancy. Learn about the makeup requirements of the target airlines in advance, such as the red lips of Emirates, the French hairstyle of Singapore Airlines, the lip color and nail color of Aeronautics and so on. Requirement of yourself with flight attendant makeup standards will not only make you more confident, but also allow the examiner to imagine your professional image in uniform. 3) Communicative competence Improve the desire for communication and expression, keep smiling and friendly communication with people around you, don't think that the examiner can't see it, in fact, they are all observing silently. 4） ）Ready to work 35 Cabin Crew blog:https://www.airflighthome.com/

36. Familiarize yourself with and practice the aviation assessment format and high-frequency question types in advance, and be prepared to show your best self. 5） ）Team spirit In the process of any group assessment, interrupting group members' speeches or cracking down on group members' speeches are the biggest taboos. You should look for appropriate speaking opportunities, listen carefully, and encourage team members to participate in the discussion. Address the name, respond appropriately to others or invite others to participate, such as "Jason, that is a really good idea!" "What do you think, Alice?" Sense of cooperation. 6） ）Background check Do a good job of background investigation of airlines, such as airline model, flight destination, corporate culture, etc. One of the most common questions in the interview: "How do you think you would fit into our airline?" At this time, the examiner expects you to tell us your understanding of airlines and highlight your enthusiasm for flying. . 36 Cabin Crew blog:https://www.airflighthome.com/

37. 7)Body language Pay special attention to your facial expressions and body language, and don't let up. Never sit with your feet up or your hands around your chest. Smile friendly and talk calmly. Remember, you are very close to your dream, take the opportunity to tell the examiner with action: I can become the brand ambassador of your airline! 8) Stay true Be generous, imagine yourself to be a flight attendant and embody the elegant and humble qualities of a flight attendant, stay true and unpretentious. 9 )Never get discouraged If you stop at the retest, don’t be discouraged. In many cases, each airline has its own recruitment standards, not for individuals. Airline HRs come to China with recruitment tasks. They will select according to the needs of airlines, such as fixed number of people, language skills, male to female ratio and so on. If the Singapore Airlines interview is unsuccessful, it does not mean that you are not good, but that you are inappropriate, because you are probably the perfect candidate for Qatar Airlines. 37 Cabin Crew blog:https://www.airflighthome.com/

38. 10)Persevere to the end, don't give up! Not everyone can do it in one step during the foreign airline interview. It's normal to fail the interview several times. Not going to the end this time does not mean that you cannot be a good flight attendant. Every interview is accumulated experience, knowing how to summarize and improve will continue to progress, and a good attitude can make your interview road go further and better. 7. Avoid falling into the four big pits that the examiner resents! Many candidates are experienced in interviews, saying that they are simply face-to-face, but in the end they were eliminated. Why? Why ME！ ！ ！ Indeed, Mianba is proficient in foreign airline interviews and seems to know everything. People can't help thinking that TA is the best candidate for Offer. Even Mianba himself has this illusion. Unfortunately, the interview ended unexpectedly. There are countless online strategies and interview experiences. Regardless of the personal experience and the authenticity of information sources that vary from person to person, many candidates have grown accustomed to the herd mentality from childhood to adulthood. The imitation of the answers to the patterned interview is an involuntary behavior pattern of many people and gradually becomes a facet. The tyrant develops a record. 38 Cabin Crew blog:https://www.airflighthome.com/

39. It's a pity that foreign airlines examiners are all "human beings", and they can tell at a glance those who only "know how to answer questions" but don't "really be themselves". Here are four tips to make the examiner reluctant to recruit, everyone quickly write them down to avoid stepping on the pit! ! 1） ）Careless official speech Many candidates like to describe themselves perfectly, are not familiar with the content of their resumes, and even make up stories on the spot. For example, the examinee said: "This is my dream job, and I have a good communication skill." If the answer is said, it is not said. Often the examiner will ask you to specify, and don't fool around. 2)Blurt out without thinking Especially when you encounter some high-frequency question types, you will recite as soon as you open your mouth. Everyone must be fully prepared in advance to participate in the foreign airline interview, but the way of expressing expressions is absolutely skillful, sincere and natural enough to impress the examiner! 39 Cabin Crew blog:https://www.airflighthome.com/

40. 3） ）Can't find the role of "I" In order to reflect their "teamwork" spirit, many candidates are afraid of "speaking too many mistakes" in the case presentation and failing to inform the examiner of their importance, what role do you play in the team, why are you so critical and what have you contributed? If the candidates describe in their resumes that they have served in physical management positions, but did not reflect in the interview process, the examiner will suspect: you have exaggerated again, at best you are an ordinary member. You must know that leadership is an ability that Foreign Airlines attaches great importance to. 4) Can not withstand in-depth inquiry, lack of specific examples Many candidates are worried about the final part, and they have to be alone with the examiner. It is inevitable to give examples of personal experiences and accept in-depth cross-examination of the content of the resume. The situation does not match. Learning to tell a good story is the key to the question and answer session. It is 40 Cabin Crew blog:https://www.airflighthome.com/

41. very important to use specific time, place, characters, data or dialogue content to make the statement more full and true. It is very important to fully reflect the sense of picture, confidence and answer ideas, and everything comes from interview skills and Comprehensive preparations. Candidates can see through those candidates who are good at "performance" but not suitable for flying, and are also good at side observation, looking for flight attendants who truly understand communication and have a sense of service. 8.How to praise yourself in an interview? (Classic free sub-questions) In this issue, I will share with you the high-frequency question types of foreign airlines interviews: -What do you think are your strongest attributes? -What’s your biggest strength？ -What’s your personality？ .... For this type of question, the examiner wants to intuitively understand your 41 Cabin Crew blog:https://www.airflighthome.com/

42. personality advantages and highlights, so as to judge whether you meet the airline's selection criteria. There is no standard answer to this question. To be blunt is to give you the opportunity to talk about what is good about yourself. You have to brag about yourself! How to grasp it? I suggest you follow the following three points to answer: 1)Be sincere enough, don’t over-package yourself 2)Express clearly and avoid verbose 3)The content should accurately match the personality traits of foreign airline passengers As long as the above principles are firmly adhered to, then this is simply a delivery! Minute! question! In the time-limited interview selection, the examiner has a strong appraisal orientation, and will focus on the presentation of everyone's personalities and tap the potential that everyone can cultivate. If you don’t have a clue, then the following five answer directions and English 42 Cabin Crew blog:https://www.airflighthome.com/

43. expressions can help you match your advantages with the professional characteristics of flight attendants. Quickly pick 1-2 features and answer them based on your own situation! 1)Critical thinking, adapt to high pressure and high intensity work Critical thinker who works well under pressure 2)Have empathy, always pay attention to details, considerate and meticulous personality characteristics: Empathetic person who always pay attention to detail 3)Have leadership and teamwork spirit: Strong, fearless leader with good teamwork skills 4)It is important to have good communication skills and good listening skills: Good communication and active listening skills 5) Flight attendants need to be confident and friendly, and have principles and bottom lines. You can calmly deal with difficult passengers or emergencies during the flight: Confident and firm while still remaining friendly 43 Cabin Crew blog:https://www.airflighthome.com/

44. In addition to the five points shared above, there are many highlights that need to be presented purposefully in the interview. Small partners can learn more about the work content of the flight attendants, the corporate culture of the airline, and the core service philosophy, etc., so as to better grasp themselves. For the direction of answering questions, be sure to win this sub-question! 9.The five preparatory themes for the classic compulsory exam 【Foreign airline interviews cannot be rigidly applied: the only "routine" is to systematically sort out knowledge points, obtain efficient test preparation methods, and then master general interview skills. 】 So much good news came, which once again aroused everyone’s inner longing for flying, and many sisters were also nervous and confused in their hearts: unfamiliar with foreign aviation interviews, unknown flying jobs, and because of the different airlines recruiting, the interview process And the assessment method has its own characteristics, and it is difficult to grasp the key even if the tactics of the question sea or the interview of the face sutra. The more prepared, the more messy, the greater the psychological pressure, all of them are asking: "I have never participated in an interview with Singapore Airlines. How do I 44 Cabin Crew blog:https://www.airflighthome.com/

45. prepare?" "Are the interviews for Middle East airlines, Southeast Asian airlines and European airlines completely different?" "What questions will appear in foreign airline interviews? How to efficiently prepare for the exam?" The above is a topic that every examinee is concerned about, and it is also a high-frequency question that Sri Lanka has to answer for everyone in every course. Many candidates have similar comprehensive qualities and spend the same time preparing. However, some people stop moving forward. Even though they have spent many years in various interviews and consume money and energy, they can hardly get a satisfactory result; while some people have succeeded in one or several interviews, and even got two or three flights. Company's Offer. Everyone will have a big question mark in their hearts: Why? why it's not me? ! ! Regardless of the fact that Goddess of Luck cannot take care of everyone in the sun, candidates with a high chance of success will undoubtedly combine the 45 Cabin Crew blog:https://www.airflighthome.com/

46. following two aspects: 1) Persevere and work hard; 2) Correct preparation direction. Flying is not easy, but it is definitely not out of reach. Airlines are different, but they have many commonalities. The seemingly large number of assessment questions and the ever-changing interview process often involve only a few topics, and they are always changing. [Many heads of HR and Cabin Crew departments of Foreign Airlines often feel that candidates are unable to grasp the main points of the interview when interviewing, including in the classroom, and blind spots are endless. 】 For example, the candidate backs down the information about the airlines who bought several new aircraft on what day of the month, but does not know what the service concept of the target airline company is to convey to the customer, and how it will be reflected in the in-flight/ground service. You know, the examinee’s service awareness is what the examiner is interested in, and those cold numbers have little meaning; 46 Cabin Crew blog:https://www.airflighthome.com/

47. For another example, when it comes to self-introduction, many sisters tend to repeat the resume information mechanically, and tell the examiner "flying is my dream". The dreamy atmosphere is strong, and the inability to land is even more boring and boring. Everyone seems to have forgotten that the purpose throughout the interview is 100% Sell Yourself! Self-introduction is actually self-promotion. In this part, you need to find your own advantages that impress the examiner in an instant, and express it in a down-to-earth manner to have a memory point; During the interview, many English majors also faced a sudden embarrassment. The interview information that I was familiar with was hard to tell in English. In addition to the lack of English for foreign airline interviews, perhaps they have not done enough attentiveness. Everyone knows Burj Al Arab in Dubai, Islam in the Middle East, black robes for women in Doha, and burgundy uniforms of Qatar Airways... But how do you express it in English? This part is no longer a question of English proficiency, but a blind spot in preparation information (after all, the Burj Al Arab Jumeirah is an Arab baby, and the local name is Burj Al Arab Jumeirah, so don’t call it The Ship Hotel). 【Without the correct thinking and direction for exam preparation, countless blind spots are of course inevitable. If you also have the above distress, the most important thing is to slow down and spend some energy to find a way. Only by clearing the fog, can we prepare for the interview in a real sense. 】 47 Cabin Crew blog:https://www.airflighthome.com/

48. 10.Put away the fog and regret and say goodbye: the classic compulsory subject preparation strategy that you deserve to have Let's get rid of the fog and talk about five classic test preparation strategies for foreign airline interview topics. PS: If you are preparing for Singapore Airlines, Emirates Airline, Qatar Airways, British Airways, Lufthansa, Swiss Airlines...any foreign airlines interview, the following dry goods sharing is very suitable. Classic compulsory test theme 1： ：About Your Career and Customer Service Experience Regarding candidates’ work experience, especially work experience related to customer service. In addition to ensuring that the work experience in the resume can withstand scrutiny, everyone must also learn to polish the content related to the service industry. Even if you are a school student or lack of professional experience, you can do it. If you have the opportunity to talk about this part of the content or click on the WeFlyer Himalaya FM program at the end of the article, there are also interview instructions for recent graduates or Xiaobai. 48 Cabin Crew blog:https://www.airflighthome.com/

49. It is recommended that you fully understand the service content of the target airline company and pay attention to topics related to the service industry, such as Customer Service, Customer Satisfaction, Customer Loyalty...Train your ears to be sensitive enough to these words and be able to confidently say why. The examiner will try his best to find out whether the examinee has a good sense of service or master certain service skills, and find the most suitable candidate for his airline company. Classic compulsory exam theme 2： ：About Yourself An examination of the authentic characteristics of the candidates. When encountering the topic of this part, everyone should remember a principle: Transition to Professional from Personal, that is, learning to transition from personal characteristics to professional advantages. The following are some of the predicted high-frequency questions/essay questions: 1.How would you describe yourself? 2.What did superiors think are your weaknesses? 3.What is your biggest success/failure and what did you learn from the experience? 49 Cabin Crew blog:https://www.airflighthome.com/

50. 4.Have you ever regret /feel upset about something?what did you learn from it? It is recommended that friends make a list for themselves in advance, covering the advantages and disadvantages of self-analysis, personality characteristics and highlights, hobbies and so on. What should be said, what should not be said, everyone must have an idea in mind. : Classic compulsory exam theme 3： ：About The Company Topics surrounding airlines will also appear in the interview. Usually in the Meet and Greet link, the airline will play various promotional videos to allow candidates to further understand the corporate culture and the working and living atmosphere of the flight attendants. This part of the content will also be involved in the interview process. . You can check the airline's official website or pay attention to the airline's dynamics in advance to get a comprehensive understanding of the target airline. The following directions are also worth noting: 1. What is the profitability of the airline? 2. What are the future route expansion plans? 50 Cabin Crew blog:https://www.airflighthome.com/