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Online Telephone Skills Training - The Structure of an Effective Call

The Telephone Handling Skills Diploma introduces the fundamental elements of customer service, how they can be applied in any organisation and their recommended response to these situations. The Diploma is unique in that it uniquely delivers the skills of customer service in a brief, accessible, and easily-digested format. See more @ https://www.1training.org/course/telephone-skills-diploma-online/

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Online Telephone Skills Training - The Structure of an Effective Call

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  1. Contact : info@1training.org Telephone Handling Skills Diploma Course - 1Training • Website : www.1training.org • WhatsApp : +4478-3869-0099 COPYRIGHT © 1TRAINING.ORG 2022

  2. Contact : info@1training.org Telephone Handling Skills Diploma Course Overview Providing excellent customer service is essential in business. This Diploma in Telephone Handling Skills introduces the fundamental elements of customer service and explains how they can be applied in any organisation. Following this, it describes how a business can develop its customer service to the highest level. Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date. Telephone Handling Skills Diploma • Website : www.1training.org • WhatsApp : +4478-3869-0099 COPYRIGHT © 1TRAINING.ORG 2022

  3. Contact : info@1training.org Telephone Handling Skills Diploma Course KEY FEATURES Personalized learning experience Gain an accredited UK qualification Access to excellent quality study materials One year’s access to the course Learners will be eligible for TOTUM Discount Card Support by phone, live chat, and email • Website : www.1training.org • WhatsApp : +4478-3869-0099 COPYRIGHT © 1TRAINING.ORG 2022

  4. Contact : info@1training.org Telephone Handling Skills Diploma Course Learning Outcomes • Learn the fundamental principles of customer service • Recognise what can stop you giving outstanding customer service • This course will teach you about customer behaviour • Learn how to measure customer satisfaction • Learn call greetings as a caller and a receiver • Develop your telephone etiquette and technique • Gain a full understanding of how to deal with difficult customers • Learn to use appropriate language during telephone conversations • Website : www.1training.org • WhatsApp : +4478-3869-0099 COPYRIGHT © 1TRAINING.ORG 2022

  5. Contact : info@1training.org Telephone Handling Skills Diploma Course Description • Entry Requirement : • You must be 16 or over • You should have a basic understanding of English and basic IT knowledge • You will need a computer or tablet with internet connection (or access to one) • Method Of Assessment: • At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course. • Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate. • Certification: • Upon the successful completion of the course, you will be awarded the “Diploma in Telephone Handling Skills”. • Website : www.1training.org • WhatsApp : +4478-3869-0099 COPYRIGHT © 1TRAINING.ORG 2022

  6. Contact : info@1training.org Telephone Handling Skills Diploma Course Curriculum • Grtting Started • 1. Customer Service Principles • 2. Excellent Customer Service Process • 3. Communication Skills for Customer Service • 4. Customer Service Techniques • 5. Handling Customer Complains • 6. Telephone Techniques • 7. Telephone Etiquette • 8. Telephone Customer Service Process • 9. Power of Telephone Courtesy • 10. Internal Customer Service • 11. Customer Service at Call Centres • 12. Developing Effective Telephone Customer Service Skills • Mock Exam • Final Exam • Certificate Download Guide Buy Now • Website : www.1training.org • WhatsApp : +4478-3869-0099 COPYRIGHT © 1TRAINING.ORG 2022

  7. Contact : info@1training.org WHO ARE WE? • HOW DOES IT WORK? We encourage you to chase your personal and professional goals, no matter where you are, or what your schedule is. We enable people everywhere to learn, by providing industry relevant higher education to a diverse student population through innovative technology and experience teachers. Successful 1Training students will gain relevant certification, many of which are recognised by professional institutions. Assessment and grading are made simple, speedy, and fuss free, so you don’t have to worry about it. Depending on the course, you might also be assessed in a real working environment. • WHY ONLINE? There are endless benefits to online learning. You can take the classroom with you, and will not be burdened by timetables, or travel costs. In a classroom you may have to fight for the teacher’s attention, but with 1Training you are the star pupil, and will be sent top-notch learning material to sink your teeth into. • Website : www.1training.org • WhatsApp : +4478-3869-0099 COPYRIGHT © 1TRAINING.ORG 2022

  8. Contact : info@1training.org VALUE FOR MONEY • WHEN CAN I LEARN? • WILL I GET SUPPORT? In a world where education can cost the earth, we want to make a good education affordable and easy, so we offer courses at reasonable prices. We often run promotions and deals so you might even be able to make an extra saving with 1Training! Our courses are for people of all abilities and backgrounds, so no one is left out. Because we want your learning experience to be hassle free, we won’t pressure you to stick to a certain timetable, or work to our schedule. You can go through the course material at your own pace, and complete assignments and exams when you like. That’s the beauty of our online platform, you can learn in your own home, at your own speed. Whether you’re in a classroom or not, we all need support when we’re learning new skills. While our students go through the modules independently, they always have the support of one of our lovely tutors. We work in partnership with tutors who are talented, experienced, and very passionate about what they do. Get DEALS • Website : www.1training.org • WhatsApp : +4478-3869-0099 COPYRIGHT © 1TRAINING.ORG 2022

  9. About Us: We believe that online learning should be modern and innovative, which is why we created 1Training. Offering courses on a wide range of topics, we can help you find the career of your dreams, and will help you every step of the way. Cutting edge teaching techniques, a wide range of topics, and the personal touch is our recipe for deliciously simple learning. If you don’t believe us, just ask the 10,000+ people we’ve already helped to realise their full potential. Awarding Organization Partners Contact Us: 1Training The Clubhouse Holborn, 20 St. Andrew street, London. EC4A 3AG,, United Kingdom Tel: +4420 8610 9650 Email: info@1training.org SECURE PAYMENTS BY NO PAYPAL ACCOUNT NEEDED!

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