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Your Benefits NOW! DPSSBenefits.lacounty DPSS Benefits Online






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Your Benefits NOW! www.DPSSBenefits.lacounty.gov DPSS Benefits Online. Background. Phase 1 – Pilot Rollout June 15, 2010 9 district offices with a total case load of 422,000 Extension of the Customer Service Center (CSC) – Interactive Voice Response (IVR) System
Your Benefits NOW! DPSSBenefits.lacounty DPSS Benefits Online

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Your benefits now www dpssbenefits lacounty gov dpss benefits online l.jpgSlide 1

Your Benefits NOW!www.DPSSBenefits.lacounty.govDPSS Benefits Online

Background l.jpgSlide 2

Background

Phase 1 – Pilot Rollout June 15, 2010

9 district offices with a total case load of 422,000

Extension of the Customer Service Center (CSC) – Interactive Voice Response (IVR) System

Leverages existing IT investment

Phase 2 – Full Production Rollout estimated to be released December 2010 with a total case load of over 1 million

Phase 3 – Enhancements

Applying for Benefits

Scheduling Appointments

Distribution of Client Correspondence electronically

Receipt of Periodic Report information electronically

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Portal Home Page

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Links to other County Services

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DPSS Program Information

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Contact DPSS

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California Department of Social Services

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Report Fraud

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Link to LA County Helps!

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EBT Client Website

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PIN Reset – With Customer PIN Information

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PIN Reset – Without Current Customer PIN Information

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Sign In

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Security Disclaimer

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Disclaimer - Additional Message

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Fraud Link from Disclaimer

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FTC Link from Disclaimer

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Home Page

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Cash or Food Stamp Benefit Information

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Case Status Information

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Case Worker Information

Click on direction link to go to Map

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Directions Hyperlink

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Link to District Address and Hours of Operation

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