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Your Benefits NOW! DPSSBenefits.lacounty DPSS Benefits Online






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Your Benefits NOW! www.DPSSBenefits.lacounty.gov DPSS Benefits Online. Background. Phase 1 – Pilot Rollout June 15, 2010 9 district offices with a total case load of 422,000 Extension of the Customer Service Center (CSC) – Interactive Voice Response (IVR) System
Your Benefits NOW! DPSSBenefits.lacounty DPSS Benefits Online

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Slide 1

Your Benefits NOW!www.DPSSBenefits.lacounty.govDPSS Benefits Online

Slide 2

Background

Phase 1 – Pilot Rollout June 15, 2010

9 district offices with a total case load of 422,000

Extension of the Customer Service Center (CSC) – Interactive Voice Response (IVR) System

Leverages existing IT investment

Phase 2 – Full Production Rollout estimated to be released December 2010 with a total case load of over 1 million

Phase 3 – Enhancements

Applying for Benefits

Scheduling Appointments

Distribution of Client Correspondence electronically

Receipt of Periodic Report information electronically

Page 2

Slide 3

Portal Home Page

Page 3

Slide 4

Links to other County Services

Slide 5

DPSS Program Information

Slide 6

Contact DPSS

Slide 7

California Department of Social Services

Slide 8

Report Fraud

Slide 9

Link to LA County Helps!

Slide 10

EBT Client Website

Slide 11

PIN Reset – With Customer PIN Information

Page 11

Slide 12

PIN Reset – Without Current Customer PIN Information

Page 12

Slide 13

Sign In

Slide 14

Security Disclaimer

Page 14

Slide 15

Disclaimer - Additional Message

Slide 16

Fraud Link from Disclaimer

Slide 17

FTC Link from Disclaimer

Slide 18

Home Page

Page 18

Slide 19

Cash or Food Stamp Benefit Information

Page 19

Slide 20

Case Status Information

Page 20

Slide 21

Case Worker Information

Click on direction link to go to Map

Page 21

Slide 22

Directions Hyperlink

Slide 23

Link to District Address and Hours of Operation

Page 23


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