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Your Benefits NOW! www.DPSSBenefits.lacounty.gov DPSS Benefits Online. Background. Phase 1 – Pilot Rollout June 15, 2010 9 district offices with a total case load of 422,000 Extension of the Customer Service Center (CSC) – Interactive Voice Response (IVR) System

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Your benefits now www dpssbenefits lacounty gov dpss benefits online l.jpg

Your Benefits NOW!www.DPSSBenefits.lacounty.govDPSS Benefits Online


Background l.jpg
Background

Phase 1 – Pilot Rollout June 15, 2010

9 district offices with a total case load of 422,000

Extension of the Customer Service Center (CSC) – Interactive Voice Response (IVR) System

Leverages existing IT investment

Phase 2 – Full Production Rollout estimated to be released December 2010 with a total case load of over 1 million

Phase 3 – Enhancements

Applying for Benefits

Scheduling Appointments

Distribution of Client Correspondence electronically

Receipt of Periodic Report information electronically

Page 2

















Home page l.jpg
Home Page

Page 18




Case worker information l.jpg
Case Worker Information

Click on direction link to go to Map

Page 21




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