/ 23 []

Your Benefits NOW! DPSSBenefits.lacounty DPSS Benefits Online - ppt present...

Page 2. Page 2. Background. Phase 1

Download Presentation

Your Benefits NOW DPSSBenefits.lacounty DPSS Benefits Online

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use only and may not be sold or licensed nor shared on other sites. SlideServe reserves the right to change this policy at anytime.While downloading, If for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -

Presentation Transcript

Your benefits now www dpssbenefits lacounty gov dpss benefits online l.jpg

Your Benefits NOW!www.DPSSBenefits.lacounty.govDPSS Benefits Online

Background l.jpg


Phase 1 – Pilot Rollout June 15, 2010

9 district offices with a total case load of 422,000

Extension of the Customer Service Center (CSC) – Interactive Voice Response (IVR) System

Leverages existing IT investment

Phase 2 – Full Production Rollout estimated to be released December 2010 with a total case load of over 1 million

Phase 3 – Enhancements

Applying for Benefits

Scheduling Appointments

Distribution of Client Correspondence electronically

Receipt of Periodic Report information electronically

Page 2

Portal home page l.jpg

Portal Home Page

Page 3

Links to other county services l.jpg

Links to other County Services

Dpss program information l.jpg

DPSS Program Information

Contact dpss l.jpg

Contact DPSS

California department of social services l.jpg

California Department of Social Services

Report fraud l.jpg

Report Fraud

Link to la county helps l.jpg

Link to LA County Helps!

Ebt client website l.jpg

EBT Client Website

Pin reset with customer pin information l.jpg

PIN Reset – With Customer PIN Information

Page 11

Pin reset without current customer pin information l.jpg

PIN Reset – Without Current Customer PIN Information

Page 12

Sign in l.jpg

Sign In

Security disclaimer l.jpg

Security Disclaimer

Page 14

Disclaimer additional message l.jpg

Disclaimer - Additional Message

Fraud link from disclaimer l.jpg

Fraud Link from Disclaimer

Ftc link from disclaimer l.jpg

FTC Link from Disclaimer

Home page l.jpg

Home Page

Page 18

Cash or food stamp benefit information l.jpg

Cash or Food Stamp Benefit Information

Page 19

Case status information l.jpg

Case Status Information

Page 20

Case worker information l.jpg

Case Worker Information

Click on direction link to go to Map

Page 21

Directions hyperlink l.jpg

Directions Hyperlink

Link to district address and hours of operation l.jpg

Link to District Address and Hours of Operation

Page 23