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Your Benefits NOW! DPSSBenefits.lacounty DPSS Benefits Online PowerPoint PPT Presentation


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Your Benefits NOW! www.DPSSBenefits.lacounty.gov DPSS Benefits Online. Background. Phase 1 – Pilot Rollout June 15, 2010 9 district offices with a total case load of 422,000 Extension of the Customer Service Center (CSC) – Interactive Voice Response (IVR) System - PowerPoint PPT Presentation

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Your benefits now www dpssbenefits lacounty gov dpss benefits online l.jpg

Your Benefits NOW!www.DPSSBenefits.lacounty.govDPSS Benefits Online


Background l.jpg

Background

Phase 1 – Pilot Rollout June 15, 2010

9 district offices with a total case load of 422,000

Extension of the Customer Service Center (CSC) – Interactive Voice Response (IVR) System

Leverages existing IT investment

Phase 2 – Full Production Rollout estimated to be released December 2010 with a total case load of over 1 million

Phase 3 – Enhancements

Applying for Benefits

Scheduling Appointments

Distribution of Client Correspondence electronically

Receipt of Periodic Report information electronically

Page 2


Portal home page l.jpg

Portal Home Page

Page 3


Links to other county services l.jpg

Links to other County Services


Dpss program information l.jpg

DPSS Program Information


Contact dpss l.jpg

Contact DPSS


California department of social services l.jpg

California Department of Social Services


Report fraud l.jpg

Report Fraud


Link to la county helps l.jpg

Link to LA County Helps!


Ebt client website l.jpg

EBT Client Website


Pin reset with customer pin information l.jpg

PIN Reset – With Customer PIN Information

Page 11


Pin reset without current customer pin information l.jpg

PIN Reset – Without Current Customer PIN Information

Page 12


Sign in l.jpg

Sign In


Security disclaimer l.jpg

Security Disclaimer

Page 14


Disclaimer additional message l.jpg

Disclaimer - Additional Message


Fraud link from disclaimer l.jpg

Fraud Link from Disclaimer


Ftc link from disclaimer l.jpg

FTC Link from Disclaimer


Home page l.jpg

Home Page

Page 18


Cash or food stamp benefit information l.jpg

Cash or Food Stamp Benefit Information

Page 19


Case status information l.jpg

Case Status Information

Page 20


Case worker information l.jpg

Case Worker Information

Click on direction link to go to Map

Page 21


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Directions Hyperlink


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Link to District Address and Hours of Operation

Page 23