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TECHNOLOGY AT JOLIET JR. COLLEGE

TECHNOLOGY AT JOLIET JR. COLLEGE. A Case of Restructuring and Improvement. Current state of technology at JJC is good But we’ve had some very hard lessons….. And change has been successful but not without some casualities. About one and a half years ago we crashed: No firewall

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TECHNOLOGY AT JOLIET JR. COLLEGE

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  1. TECHNOLOGY AT JOLIET JR. COLLEGE A Case of Restructuring and Improvement

  2. Current state of technology at JJC is good • But we’ve had some very hard lessons….. • And change has been successful but not without some casualities

  3. About one and a half years ago we crashed: • No firewall • Basic security compromised • Protocol not in place • No active directory • Deployment to user groups hampered • Anti-virus software not updated

  4. What we learned: • More attention to comprehensive security policy • Department was restructured with positions both created and eliminated • CIO position created as direct report to president, previous head of Technology reported to VP of Business Services • Network infrastructure was rebuilt beginning with network plan

  5. Where we are now • Internal and external customer service greatly improved • IT staff receive additional technical and customer service training • Technology IQ of organization has increased (users understand applications better)

  6. Decision-making committee created – Technology Advisory Council-- to plan for continuous improvement, resource allocation and prioritizing new initiatives • JJC is now ‘ahead of the curve’ in the areas of department structure, management, security and available technology

  7. Key Areas affected by Restructuring of Information Technology Dept. • Learning • Performance Improvement • Organizational Development and Change

  8. Learning • Semi-smart classrooms • Blackboard • Multi-media presentation capabilities • On-line learning • Blended courses • Training opportunities for faculty

  9. Performance Improvement • Reporting • Accuracy & efficiency • Data analysis • Advanced techniques • Dynamic system • Office of Institutional Research

  10. Organizational Development and Change • Student Services • E resources • Total ‘virtual experience’ • All student services Retail model of on-line services user friendliness

  11. Organizational Development & Change cont…. • Faculty and staff • Portal being developed to contain all technical services in one location • ‘feature-rich’ ability to customize • ‘my computer’ type of model

  12. Conclusion • As an institution we’ve experienced dramatic change in our technology structure and applications within the last several months • We have come out of what was a very difficult situation much stronger and better able to serve students, faculty, staff and the community with an emphasis on quality and a new philosophy about how to embrace and protect technology

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