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Designing and Executing Effective Safety Incentive Programs. Introductions. Jim Custer, Principal ROI Performance Group. Karen Turner, Marketing Manager USMotivation. John Domenick, Independent executive consultant, trainer and project manager, Leadership Intelligence.
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Introductions Jim Custer, Principal ROI Performance Group Karen Turner, Marketing ManagerUSMotivation John Domenick, Independent executive consultant, trainer and project manager, Leadership Intelligence
Safety Incentive Programs Assumption:Rewards for safety are intended to improve safety Reality:
Safety Incentive Programs Injurieson the job are caused by a number of manageable factors: • Work Methods/design • Productivity Pressure • Habitual Non-compliance Every year in America, nearly 4 million people suffer a workplace injury from which some may never recover. --OSHA
Safety Structure Behavior Safe work processes Work environment
Critical Program Elements • Focus: Determine what you want people to do • Expectations of Senior and Middle management, front line supervisors, associates • Control: Do your employees have control over • Job performance? • Work practices? • Performance Measurement Systems? • Feedback Systems? • Reinforcement and Recognition? • Rewards? • Significance: Are the rewards meaningful? • Impact on their Wallet? • Impact ontheirWork Environment? • Prestige?
What Not to Do In an unsafe work environment a Safety Rewards program will be viewed with contempt • People must have some level of control over their own safety Rewards for team results alone can NOT produce predictable individual behavior • Teams are made up of individuals, who act individually Rewards that are not given frequently will not impact routine short-cuts or bad habits • Positive Immediate and Certain Consequences
Implementing a Program • Don’t implement a program unless the essentials are in place: • Physical Environment (lighting is good, tools are available, and machinery is working, plans are in place to make improvements) • Safe Work Processes are in place (procedures are realistic, people have been trained and are aware of the policies), and the work process allows people to produce in a safe manner. • Clearly identify your purpose for the program • Identify all performance requirements (manager, supervisor, employee) that will contribute to prevention measures • Accurately and effectively communicate performance expectations and results objectives • Provide skill training in performance areas as required
Implementing a Program • Establish budget/funding for the program • Identify and deliver meaningful rewards for group results • Regularly communicate with participants • Offer tangible recognition for individual performance • Monitor and continually improve the system
Key Points • Vary recognition and rewards – don’t escalate. • Never take away rewards that have been earned! • Leaders at every level have to play an active, visible part in the program • Link social recognition with tangible rewards