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The Meaning of Marketing. Marketers are bridge-builders. On one side there is the company or organization. Marketers are bridge-builders. On the other there are consumers. Marketers are bridge-builders. The company or organization has resources Capital resources Human resources
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Marketers are bridge-builders • On one side there is the company or organization
Marketers are bridge-builders • On the other there are consumers
Marketers are bridge-builders • The company or organization has resources • Capital resources • Human resources • Technical resources • Physical resources • Consumer franchise
Marketers are bridge-builders • The consumers have needs • Physical • Safety • Affiliation • Prestige • Fulfillment
Marketers are bridge-builders • Marketers build a bridge between the company’s resources and consumers’ needs
Marketers are bridge-builders • That bridge stands on four pillars
Marketers are bridge-builders • Name the pillars on which the bridge stands
Marketers are bridge-builders • Name the pillars on which the bridge stands Product Price Place Promotion
Marketers’ two major decisions • How to construct the pillars? • Product • Place • Pricing • Promotion • Orchestration of the Marketing Mix
Marketers’ two major decisions • To where should the bridge be built? • Demographics • Geographics • Psychographics • Market Segmentation • Target Marketing
Two sources of information • Consumer Behavior • Principles of the behavioral and social sciences • Marketing Research • Primary research data • Secondary research data
What is Consumer Behavior? • Consumer psychology • Consumer sociology • Consumer anthropology • Consumer (behavioral) economics
Social Science Perspectives • Family formation • Mating & dating • Religiosity • Political preferences • Consumer behavior • Occupational values • Financial behavior • Social affiliations • Recreational behavior Psychology Effects of psychological makeup on:
Social Science Perspectives • Family formation • Mating & dating • Religiosity • Political preferences • Consumer behavior • Occupational values • Financial behavior • Social affiliations • Recreational behavior Sociology Effects of social position and conditions on:
Social Science Perspectives • Family formation • Mating & dating • Religiosity • Political preferences • Consumer behavior • Occupational values • Financial behavior • Social affiliations • Recreational behavior Anthropology Effects of culture, subculture and ethnicity on:
Social Science Perspectives • Family formation • Mating & dating • Religiosity • Political preferences • Consumer behavior • Occupational values • Financial behavior • Social affiliations • Recreational behavior Economics Effects of income, wealth and earning power on:
Psychology Sociology Anthropology Economics Consumer Behavior perspectives Consumer Behavior
Structure of the course • Consumer psychology • Needs • Motives • Perception • Learning • Personality
Structure of the course • Consumer social psychology • Communications • Attitude formation • Attitude change
Structure of the course • Consumer sociology • Reference groups • Group dynamics • Social class
Structure of the course • Consumer anthropology • Culture • Subculture • Ethnicity
Structure of the course • Consumer economics • Decision making • Perceive risk • Innovation diffusion • Adoption process