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Business Process Mapping and Re-engineering For Reduction of Backlog in Processing Exclusive Prospecting and Mining Lic

Business Process Mapping and Re-engineering For Reduction of Backlog in Processing Exclusive Prospecting and Mining Licenses, and Claim Registrations (420). Helena Itamba. Information Sharing Workshop-14 th March 2011, Safari Hotel. WHAT IS BPR?. 2. Actions within our control.

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Business Process Mapping and Re-engineering For Reduction of Backlog in Processing Exclusive Prospecting and Mining Lic

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  1. Business Process Mapping and Re-engineering For Reduction of Backlog in Processing Exclusive Prospecting and Mining Licenses, and Claim Registrations (420) Helena Itamba Information Sharing Workshop-14th March 2011, Safari Hotel

  2. WHAT IS BPR? 2. Actions within our control 1. VALUE- Commitment to customer CARE – Customer on his knees!! 3. Results

  3. What is the area of focus? • Reduction of backlog in processing exclusive prospecting licenses (EPL’s ), Mining licenses (ML’s) and Claim registrations. Why? • Improve efficiency in processing EPL’s, ML and Claim Registrations. • Transparency concerns in the Processing of licensing (Information sharing workshop-Feb’09) • PEMP? • Any licensing regime plays a prominent role in the success of mining investment

  4. What is the Service Delivery Coverage for the Area of Focus?

  5. What are the major key steps, current duration and whose responsible?

  6. CLAIMS REGISTRATION

  7. EPL’s and ML’s

  8. 1. Shortage of human resources • Large volume of applications received daily. • 2. Section125 • 3. Overlaps • Applications lodged for the same area by two or more applicants or overlapping over existing mineral licence applications. • 4. Higher Volume of Applications • Due to low application fees charged for mineral right applications the Ministry is overwhelmed with many applications from prospective mineral right applicants daily. • 5. Regional Offices or mobile office to assist small scale miners • A lack of offices in the regions or mobile offices to assist small scale miners to process applications. Key challenges or Bottlenecks

  9. What are the proposed recommendations according to criteria?-Removing Steps that do not add value

  10. Criteria for Selection of Activities Criteria 1: Those activities that do not require change in rules (procedures) budget, and structure Criteria 2: Those activities that require change in rules(procedures) but not the budget and structure Criteria 3: Those activities that require change in rules, budget and structure

  11. What is the progress in the Ministry’s implementation of the proposed recommendations and the challenges faced so far? • Backlog has drastically reduced from approximately 420 to 320; • Geologist have been interviewed to fill the vacant positions. • We have received compliments from industry.

  12. THANK YOU FOR YOUR ATTENTION-ANY COMMENTS/INPUTS ?

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