Chapter 16: Work Design & Technology. Technology in the workplace affects employee behavior in a variety of ways… Continuous Improvement Processes The goal is to continuously reduce/eliminate variations from a set of standards to lower costs, reduce errors and improve quality.
The goal is to continuously reduce/eliminate variations from a set of standards to lower costs, reduce errors and improve quality.
Start with a “clean sheet of paper” and re-think/re-design everything in terms of the processes used in operations. Distinctive competencies define what it is that an organization does better than its competition
Job complexity (variety, autonomy, responsibility, knowledge & skills, required social interaction, optional social interaction) relates to satisfaction and absenteeism.
Why is this theory useful? We learned that employees respond differently to different types of jobs, a preliminary set of task attributes can be assessed, and individual differences should be considered in terms of employee reactions to jobs.
The periodic shifting of a worker from one task to another.
The horizontal expansion of jobs.
The vertical expansion of jobs (it increases the degree to which employees control the planning, execution and evaluation of his/her work)