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Southeast Regional Transitions Projects. Southeast Minnesota Region . Developed two projects for the region: Medical Coding Specialist Online Learning Program And Customer Service/Retail Sales Training Certificate. Presenters: Theresa Luther-Dolan

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Southeast Regional Transitions Projects

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Southeast regional transitions projects

Southeast Regional Transitions Projects

Southeast minnesota region

Southeast Minnesota Region

Developed two projects for the region:

Medical Coding Specialist Online Learning Program


Customer Service/Retail Sales Training Certificate


Theresa Luther-Dolan

Southeast Regional Transitions Coordinator

Cathy Quam

ABE Instructor – Retail Sales & Service Course

Mary Schroeder

ABE Instructor – Medical Careers in a Digital World Course

Why these career pathways

Why these career pathways?

  • Employment outlook for Southeast Minnesota indicates Medical Records & Health Information Technician are high demand careers. (e.g. Health Records Administration, Health Records Technology, Medical Coding & Billing)

  • Retail/Customer Service Jobs rank 5th in demand with 308 job openings expected in the next five years in SE Minnesota.

Project one medical coding specialist

Project One: Medical Coding Specialist

  • Medical records and health information technicians are high demand jobs in the southeast region.

  • A medical coding specialist career pathway was developed in partnership with MN State Southeast Technical College.

Southeast regional transitions projects

  • All of the coursework for this career can be done entirely online.

  • A medical coding specialist candidate can do pre-coursework at an ABE site and then enroll at SE Technical College.

  • The learner can continue ABE enrollment while completing the online courses.

Project steps

Project Steps

  • A team of ABE teachers from the region developed a curriculum framework and complied a list of resources for the medical coding specialist career pathway.

Southeast regional transitions projects

  • SE Regional Transitions Coordinators worked closely with the faculty at SE Technical to develop a specific curriculum outline and provide resources that integrate the foundational skills within the occupational content as a bridge course.

Southeast regional transitions projects

  • SE ABE instructors and mangers participated in a workshop that provided training on how to implement this bridge course and online coursework into their programs.

Medical coding career workshop included

Medical Coding Career Workshop Included:

  • Overview on how to prepare ABE learners to be successful online learners.

  • Resources included examples of pitfalls and misconceptions for online learning; what type of learner will be a successful online learner; online learning pros & cons; success strategies; technology/computer skills curriculum

  • Overview of the medical coding specialist career

  • Panelists from the field and faculty from MN State SE Technical College

  • Resources included modules in: college culture; job skills; medical coding specialist bridge curriculum; reading, science, math, writing; study skills; medical terminology descriptions

Project two retail customer service careers

Project Two: Retail/Customer Service Careers

  • Retail/customer service careers are in high demand in the southeast Minnesota region. ABE programs were requesting help with developing training programs for these type of careers.

Southeast regional transitions projects

  • A workshop was held for ABE instructors to become certified trainers of the National Retail Federation Foundation Sales & Service “Train the Trainer” Program. Once trained the ABE instructors received curriculum and the certification needed to be able to deliver the NRF Foundation Sales & Service Learning Program.

  • ABE learners complete the course, must pass a test and then receive a customer service certificate which is a credential to show potential retail employers.

Building connections

Building Connections

  • Colleges in the southeast Minnesota region

  • Workforce Investment Board

  • Workforce Centers

  • ABE involvement with local MnSCU and Employers

  • Other local agencies

Abe programs in se minnesota

ABE Programs in SE Minnesota

  • Are using the workshop resources, have developed courses or independent study for their own ABE program.

  • The National Retail Federation Sales & Service Certificate Test is offered at Rochester ABE.

  • Twelve ABE instructors are certified to teach the NRF Sales & Service Learning program.

Se transition coordinators

SE Transition Coordinators

Theresa Luther–Dolan:651-385-4562

Britta Youmans:507-328-4469

Nadine Holthaus507-328-4466

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