Welcome to Managing for Organizational Effectiveness (MGMT 300) Winter 2006, Sections E & F

1. Welcome toManaging for Organizational Effectiveness (MGMT 300)Winter 2006, Sections E & F 1st Class Session January 3, 2006 Rick McPherson

2. Table of Contents Document Page • PowerPoint Presentation 1 • Class Website 11 • Syllabus from Course Description 13 • Class Schedule 15 • Grading Information 17 • Exam & Assignments Information 19

3. Agenda and Announcements • Agenda • Introductions • Why Study Organizational Behavior and Management? • Syllabus, Assignments & Schedule Review • Class Information Management – Web Site • Class Expectations • Quick “OB” and Management Overview • Closing and Next Class • Announcements: • All Sign In On Attendance/Information Sheet • “Add” Students – See Instructor for Wait List

4. Introductions • Name Card (Bring to Future Classes) • Each person: • Name • Where’s “Home” • Major • Something(s) interesting or unique about you (that you want others to know)?

5. Class Materials • Textbook – Management Fundamentals – Concepts, Skills and Applications; 3rd Edition by Robert N. Lussier • ISBN # 0-324-22606-3 • Text Support Website – on Class Website • Materials on Class Website • Download Cases and Other Information • PowerPoint Slides Used in Lectures

6. Why Study OB & Management? • Required/Needed Reasons Could Be…. • Required Class • It’s your major or part of your career • If Not….Why Bother? • It’s simple – apply “The Golden Rule”. • Lot’s of People Do It, can’t be that hard…. • I don’t want to be a “manager”. • It is just common sense….. • It is just selling your ideas (Marketing 101)

7. OB and Management …… • The research shows….40% of New Managers Fail* • Do you know the most common mistakes new bosses make and how to avoid them? • Do you know what the people who work for you really care about? • Do you know how to get the best from workers every day? • Estimates of 50-60% Failure for New Hires, especially Upper Management! • If it is so easy….why do so many fail? * The Seattle Times, Author: Anita Bruzzese, October 9, 2005

8. My Experiences… • “People are our only Sustainable Competitive Advantage” (Dr. Charles M. Lillis, CEO, MediaOne) • Leadership is a privilege with responsibility: • For Your Organization (including its employees’ livelihood) • For Your Employees and Their Lives • Happiness (10+ hours out of 16 “at work” per day) • Economic Success (Raises, Promotions & Career Choices) • For Society…do we have an obligation to lend our skills? • Team or Group Membershiphas Responsibilities to help the Group be Successful (and time is valuable) • “Management Tools” Can Help you Be Successful • You Will Be Amazed at the “Disorganization” in Organizations • Manage Your Boss!

9. How Will You Use This Class? • Fulfill Degree Requirements • Work – Formal “Manager” Role • Work – Project Team Member/Team Leader as an “Individual Contributor” • Both • Member of Society…. • Non-Profit Organizations (Social Responsibility) • Social & Recreational Organizations • Religious Organizations • Family??? This Course…Understanding People & “Group/Team” Dynamics…and the Tools and Processes to help in success.

10. Class Expectations - Instructor • “ Work Worth Doing” – 80%?? • Solid Value Proposition – Feel free to Question • Instructor Provides Clear Expectations • Helps with Prioritizing Efforts • Students Provide Feedback – Multiple Channels • Teach & Learn like a Training Class • Professional Business Standards • For Writing – well organized, succinct, clean • For Discussion – Respectful, constructive • Practice Diversity and Pluralism • We can still Laugh!!!! • Students Participate–in class & on teams • “Be Here, For Us” – Full Attention

11. Student Expectations and Class Norms? • I have heard…”Students Demand a High Quality Education” • What Else….Think about it for Next Week.

12. Class Description • This course will focus on Organizational Behaviors (OB), Management and Leadership by learning about: • Individual’s personalities, behaviors and motivations • Understanding high performance dynamics in businesses, non-profit organizations and social organizations both as a team leader and/or a team member. • Learning how to utilize various tools for the areas of strategic planning, problem solving, conflict management, change management and control systems. • Understand the dynamics of ethical behavior, social responsibility and diversity. • This Course will seek to understand the Concepts and then Apply the learning and hone our Skill Development

13. Class Assignments & Exams(See “Assignments and Exams” on Course Website) • Exams – 3 for 35% of Grade • Includes Final with Some Comprehensive • Exams focus on Application (Reference Sheet Allowed) • Instructor will “Void” Bad Questions • Group Projects – Learn about Group Dynamics (35%) • Mini Project – Ethics and/or Social Responsibility • 10 Minute Presentation - Video, Book, Article or Service Project • Due 1/31 • Team Training Exercise – Part of a Chapter + Other Materials • 25 minutes • Start 2/7 • Team Paper – Training Subject • Individual Assignments and Work (30%) • Homework Cases, Quizzes and Assignments – drop lowest 3 of ~15 • Class Participation – Class Time is for Interaction • Reflection Journal

14. Class Requirements • Attendance and On Time Arrival • Attendance and on-time arrival are expected at each class session, the Instructor is to be notified in advance via e-mail if you will not be in class or will be late. Excess in this include: • UnexcusedAbsences in excess of 2 (10% of classes) • Unexcused Tardiness in excess of 3 (15% of classes) • A combination of the two in excessive levels Absences and tardiness above these expectations may result in a 5% reduction in final grade for each occurrence above these standards. • Research Projects Requirement for MGMT 300 • Each Project is 1-2 Hours in length • Participation in 2 Research Projects – see Website • Written Review of 2 Research Articles – See Website • A Combination of the 2 • Failure to Meet this requirement will result in a 5% reduction in grade. • Final Grades will Comply with Grading Policy • Class Average of 3.1 on a 4 point scale

15. Class Schedule – High Level • First Assignments due in Web Q – 1/5 • First Exam – 1/26 • Mini-Project Presentations 1/31 • Team Training Presentations 2/7-3/2 • Second Exam 2/16 • Final Exams • Section E (8:30) 3/14 at 10:30am • Section F (10:30) 3/13 at 10:30am

16. See Detailed Copy of Syllabus, Grading, Assignments and SchedulePage 13

17. Tools and Materials • On Class Website (http://faculty.washington.edu/rsmcpher/index.shtml) • Left Side – Class Information • Center – Course Schedule & Assignments • Downloadable Class Materials and Articles • In Class • Bring Books and other Readings • Copies of Assignment Work (Copy of Web Q, etc.) • Suggest you bring “PowerPoint” slides • Print Handouts “4 to page, Landscape” • Full Size for Complex Charts • Leave off “Back Up Slides” to save trees

18. Class Website • Who Has Used Class Websites & Catalyst Tools? • Web Q and E-Submit? • Comfort Level – Need Instruction? • Class Website will be used for: • Course Information • Current Schedule with Downloadable Information • Organized by Class Session • Class Schedule & Readings • Classroom PowerPoint & Materials • Reference Resources and Links • Feedback and Input Surveys • Homework “Drop Boxes” – Web Q and E-Submit • Can also be used by Project Teams • E-Mail Notices Between Classes (UW e-mail address) • Demonstration of Class Website (see Website Attachment)

19. Website ReviewSee Copy Page 11

20. Helpful Hints to Success • Assignments – Individual and Team • Read Assignment Instructions and Grading Criteria. • Include “Why” or Rationale for Most of your Answers • Apply Critical Analysis and Thinking • Professional Work – Grammar, Spelling, Appearance • Team Projects • Don’t Procrastinate (Very, Very easy to do) • Do Research for Presentation & Paper at Same Time • Keep Up on Reflection Journal • Exams • Build Reference Sheets Along the Way • Work Efficiently and Effectively (not Quantity) • Understand Assignments • Ask Instructor for Guidance When Needed • Work With Teams or Other Groups (“Best Practices”) • Turn In Assignments on Time (Drop 3 lowest)

21. Resources • Formal • Office Hours T/Th at 1 to 2:30pm • Office Hours by Appointment • E-Mail or Phone • Informal: • Classmates – feel free to form study groups • Roommates for proof reading • Internet – Library, Google, etc………. • Coffee Time??

22. Class Topics Order • Foundation – Chapter 1 • Understanding People & Cultures • Teams and Groups • Individuals – Self and Others • Ethically based citizenship & social responsibility • Leadership • Tools for… • Planning and Problem Solving • Managing People and Work • Communication • Measuring and Monitoring

23. Typical Class Agenda • Agenda and Announcements • Open Discussion of Class Subject • Participation • Read Materials in Advance • Review Case if Applicable • 5 Minute Break @ 9:30ish • Subject PowerPoints • Includes “Applying the Concepts” • In Class Exercise if Applicable • Additional Questions or Discussion

24. Organizational Behavior and Management Overview

25. Organizational Behavior Organizational behavior (OB) A field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organization’s effectiveness. From: Organizational Behavior by Stephen P. Robbins, 11th Edition

26. Toward an OB Discipline E X H I B I T 1–3 From: Organizational Behavior by Stephen P. Robbins, 11th Edition

27. Challenges and Opportunity for OB - Examples • Improving People Skills • Empowering People • Stimulating Innovation and Change • Coping with “Temporariness” • Working in Networked Organizations • Helping Employees Balance Work/Life Conflicts • Improving Ethical Behavior From: Organizational Behavior by Stephen P. Robbins, 11th Edition

28. OB or Management? • Organizational Behavior • Management – Concepts, Applications and Skills • Same Basic Materials in Both Books • “Lussier” Book focused more on Applications and Skills • Organizational Behavior Study is going to be more Research Focused. • Section Descriptions More Application Focused

29. Management Functions No……ORGANIZATION Functions • Planning • Setting objectives and determining in advance exactly how the objectives will be met. • Organizing • Delegating and coordinating tasks and allocating resources to achieve objectives. • Leading • Influencing employees to work toward achieving objectives. • Controlling • Establishing and implementing mechanisms to ensure that objectives are achieved. From: Management Fundaments… 3rd Edition by Robert N. Lussier Thomson Business and Economics

30. The Systems Relationship among the Management Functions Exhibit 1–3 From: Management Fundaments… 3rd Edition by Robert N. Lussier Thomson Business and Economics

31. Groups And Teams Include: • Entire Companies or Organizations • Departments, Divisions, Regions • Individual Work Groups • Project Teams • Families, Church Groups, Sports Teams, Clubs, etc. From: Management Fundaments… 3rd Edition by Robert N. Lussier Thomson Business and Economics

32. For Next Class • Book – Chapter 1 (skim History) • Skill Building Exercise 1- 2 (bring to class) • Read and Answer Questions on Microsoft Case • Complete “Web Q” Responses before class • Complete on Class Website: • Access Web Site and Get Comfortable • Class Expectations “Web Q” (anonymous) • Bring Copy of PowerPoint Slides and Textbook to Class