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Air France KLM Travel Agent Seminar 11 FEB 11

AFKL Changes in 2010 AFKL What's new in 2011 AFKL New Fares AFKL Booking class Alignment FAQs Q

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Air France KLM Travel Agent Seminar 11 FEB 11

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    1. Air France KLM Travel Agent Seminar 11 FEB 11

    4. AFKLM Baggage Policy: Piece concept

    5. Baggage Policy: PC (1)

    6. Baggage Policy: PC (2)

    8. AFKLM Joint SME program

    9. Joint SME >> Bluebiz Program

    10. AFKLM New In-flight products

    11. AF Premium Voyageur Product

    12. Premium Voyageur: in-flight services Food and beverages, relax and entertainment Food and beverages (same as economy) Aperitif, choice of 2 hot meals, local culinary specialties proposed on flights between France and some Asiatic destinations Champagne and wine selection Entertainment assured with video and audio on demand system on a large screen (104) 85 movies, up to 9 languages News magazines and TV series 17 games 24 music channels, a choice of 200CDs Selection of French and international press Headset with noise cancellation (same as in Business class) See Flash presentation

    13. Comparison chart: seat dimensions

    14. How to sell AF Premium Voyageur

    15. KL Economy Comfort

    16. KLM Economy Comfort Product definition - Dedicated front section of Economy Class (36-52 seats): all wide body aircraft (B747, B777, MD11, A330) standard Economy Class seats with differentiated headrest cover increased legroom at 35 pitch vs 31 standard Economy Class increased recline at 7 (116) vs 3.5 standard Economy Class - Ground and in-Flight product identical to Economy Class

    17. How to sell KL Economy Comfort Via website www.klm.co.th Purchase in advance on KLM manage my booking web page Purchase during internet check-in (ICI), possible 30 hours in advance

    18. Premium Voyageur and Economy Comfort : New A class with a specific cabin between Voyageur and Affaires 22 seats on average More personal space, inflight comfort and priorities on ground service Launch per Winter 09/10 Enhancement of economy class seat product to 35/7 Paid option in on-line channel with differentiated pricing Free access for Flying Blue Platinum Elite and highest eco classes 34-40 seats entire long haul fleet Full introduction December 09

    19. AFKL Agent Helpdesk

    22. AF: NEW Products

    23. AFKL Fares & Conditions

    24. PNH-BKK FARE TRAVELLING 29 MAR 31MAY11

    25. PNH-EUROPE FARE TRAVELLING 29 MAR 31 MAY11

    26. PNH-EUROPE REGULATIONS TRAVELLING 29 MAR 31 MAY11

    27. AFKL: Booking Class Alignment For travel starting 01JUN11

    28. AFKL current and aligned booking class structure

    29. AFKL Tickets valid for travel commencing on/before 31May11

    30. AFKL Tickets issued on/after 11Feb11 Valid for travel commencing on/after 01Jun11

    31. AFKL The 2nd Fare Sheet

    32. PNH-BKK FARE (NEW SUBCLASS) TRAVELLING 01 JUN11

    33. PNH-EUROPE FARE (NEW SUBCLASS) TRAVELLING 01 JUN11

    34. PNH-EUROPE REGULATIONS (NEW SUBCLASS)TRAVELLING 01 JUN11

    35. FAQ about AFKL

    37. AFKL FAQ TICKETING TIME LIMIT (TTL) & Advance Purchase (AP)

    38. AFKL TTL & AP (1)

    39. AFKL TTL & AP (2)

    40. AFKL TTL & AP (3) Reservation is made less than 11 days before departure ticket must be completed within 24 hours after reservation

    41. AFKL TTL & AP (4) LAST TKT DTE 09FEB11 - SEE ADV PURCHASE ------------------------------------------------------------ AL FLGT BK T DATE TIME FARE BASIS NVB NVA BG BKK PAR AF 0241 T T 15FEB 2320 TLSSTH3 15FEB 15FEB 1P BKK AF 0242 T T 24FEB 1920 TLSSTH3 24FEB 24FEB 1P THB 36500 15FEB11BKK AF PAR607.17AF BKK607.17NUC 1214.34END ROE30.057000 THB 9290YQ XT THB 990QX THB 170IZ THB 320FR THB 540FR THB 700TS THB 2020XT THB 48510 PRICED WITH VALIDATING CARRIER AF - REPRICE IF DIFFERENT VC TICKETS ARE NON-REFUNDABLE

    42. AFKL TTL & AP (5) REMINDER : FARE QUOTE GENERATES A LAST TICKETING DATE WHICH MAY DIFFER FROM THE DATE MENTIONED IN THE PNR. THE MOST RESTRICTIVE DATE PREVAILS.

    43. AFKL Booking class for domestic FR/NL

    45. AFKL RBD (1) RP/BKKAF0100/BKKAF0100 CP/SU 8FEB11/0910Z ZER57P 1.CHATCHADA/P MS 2 AF 273 T 05APR 2 PNHCDG HK1 2005 0605+1 *1A/E* 3 AF7780 K 06APR 3 CDGTLS HK1 0700 2F 0730 0850 *1A/E* 4 AF7787 K 11APR 1 TLSCDG HK1 1545 1615 1745 *1A/E* 5 AF 274 T 11APR 1 CDGPNH HK1 1830 2F 1930 1430+1 *1A/E* 6 AP BKK 7 TK OK08FEB/BKKAF0100 8 OPW-15FEB/1C7/AF REQUIRES TICKET ON OR BEFORE 15FEB/S2-5 9 OPC-16FEB/1C8/AF CANCELLATION DUE TO NO TICKET/S2-5 10 FE PAX NO ENDO / AF SPECIAL FARE/S2,5 11 FV PAX AF/S2,5

    50. AFKL RBD (4) RP/BKKAF0100/BKKAF0100 CP/SU 9FEB11/0714Z ZER57P 1.CHATCHADA/P MS 2 AF 273 T 02JUN 4 PNHCDG HK1 2005 0605+1 *1A/E* 3 AF7780 L 03JUN 5 CDGTLS HK1 0700 2F 0730 0850 *1A/E* 4 AF7787 L 15JUN 3 TLSCDG HK1 1545 1615 1745 *1A/E* 5 AF 274 T 15JUN 3 CDGPNH HK1 1830 2F 1930 1430+1 *1A/E* 6 AP BKK 7 TK OK08FEB/BKKAF0100 8 OPW-01MAR/1C7/AF REQUIRES TICKET ON OR BEFORE 01MAR/S2-5 9 OPC-02MAR/1C8/AF CANCELLATION DUE TO NO TICKET/S2-5

    52. AFKL RBD (5) RP/BKKKL0100/BKKKL0100 1A/RC 9FEB11/0729Z ZRIC59 1.CHATCHADA/P MS 2 KL 878 Q 04JUL 1 BKKAMS HK1 2320 0545+1 *1A/E* 3 KL1261 L 05JUL 2 AMSNCE HK1 0845 1050 *1A/E* OPERATED BY SUBSIDIARY/FRANCHISE 4 KL1312 L 14JUL 4 TLSAMS HK1 1715 1915 *1A/E* OPERATED BY SUBSIDIARY/FRANCHISE 5 KL 877 Q 14JUL 4 AMSBKK HK1 2045 1230+1 *1A/E* 6 AP BKK 7 TK OK09FEB/BKKKL0100 8 SSR ADTK 1A ADV TKTNBR - SOLD AS KL - 9 SSR OTHS 1A ATTN AGENT FROM KLM. PLS E- OR AUTO-TICKET 10 SSR OTHS 1A KLM CANCELS IF NO TKT ISSUED BEFORE 1400Z/02APR

    53. TIPS Tips: Amadeus formats How to check classes to use 1) FQD e.g. FQDBKKPAR/AAF 2) FQS line no.e.g.FQS31/AAF

    54. TIPS

    55. Promotion

    56. Promotion

    57. AFKL FAQ Loyalty Programs

    58. Flying Blue card

    59. AFKL Websites www.airfrance.com.kh / www.klm.co.th

    60. AFKL Online services Internet Check-In (ICI) Buy KL Comfort or Extra leg room seats Buy Extra Baggage Allowance Buy A la carte menu

    61. AFKL Internet Check-in

    62. AF ICI: airfrance.com.khor klm.co.th

    63. E-Check-in: airfrance.com.khor klm.co.th Add more passenger

    64. E-Check-in: airfrance.com.khor klm.co.th Change seat or Buy extra baggage

    65. E-Check-in: airfrance.com.khor klm.co.th Change seat 1st sector

    66. E-Check-in: airfrance.com.khor klm.co.th Change seat 2nd sector

    67. E-Check-in: airfrance.com.khor klm.co.th Buy extra baggage @ 20% discount

    68. E-Check-in: airfrance.com.khor klm.co.th Buy extra baggage @ 20% discount

    69. E-Check-in: airfrance.com.khor klm.co.th Buy extra baggage @ 20% discount

    70. E-Check-in: airfrance.com.khor klm.co.th A4-boarding pass

    71. KLM ICI: airfrance.com.khor klm.co.th

    72. E-Check-in: airfrance.com.khor klm.co.th Add more passenger

    73. E-Check-in: airfrance.com.khor klm.co.th Chosse your seat or Buy excess baggage

    74. E-Check-in: airfrance.com.khor klm.co.th Print you A4 boarding pass

    75. E-Check-in: airfrance.com.khor klm.co.th A4 boarding pass

    76. AFKL Buy KL Comfort seat or Extra legroom

    77. Paid Seat: Extra leg room (TPE)

    78. Paid Seat: Economy Comfort (TPE)

    79. Paid Seat: Payment

    80. Paid Seat - Payment

    81. Paid Seat: Extra leg room (Europe)

    82. Paid Seat: Economy Comfort (Europe)

    83. AFKL Extra Baggage Allowance

    84. Buy excess baggage in advance

    85. Excess baggage @ 20% discount

    86. Group Check-in: Buy excess baggage

    87. AFKL Order and pay A la carte menu

    88. A la carte menu (1)

    89. A la carte menu (2)

    90. A la carte menu (3)

    91. Q & A

    92. Thank you For your Attention Merci / Dank U Wel

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