How To A void A R iot W hile E mbedding H ighly S egregated W aste Collections

1. Estates and Operations How To Avoid ARiot While Embedding Highly Segregated Waste Collections University of Strathclyde Dean Drobot – Energy & Environmental Manager Andrew Baillie - Cleaning Services Manager Catalina Silva-Plata - Environmental Coordinator 8 May 2014

2. Estates and Operations Session Outline 1. Lessonslearned (30 min) • RecyclingInfrastructure • Pilot System • Improved System • Engagement • Heads of Departments • Academic staff • Students • Cleaning staff • Grounds Staff • Contractors 2. Workshop (40 min) Designing a recycling programme for your institution How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

3. Scotland’s regulations Estates and Operations • From 1 January 2014… • Every business or organisation operating in Scotland, no matter how large or small needs to segregate: • Paper • Plastic • Metals • Glass • Food (for those producing more than 50Kg/week) • Scotland has a potential savings of £192 millionby: • Reducing landfill taxes of £95 million • Recovering recyclates valued at £97 million. How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

4. Estates and Operations • Our Approach at Strathclyde • Why Highly segregated? • Best market rates for materials • Less contamination / better material quality • Understanding of waste as a value / resource • Why collective Implementation? • Positive departmental engagement (Why, How, What) • Contractor Performance Management • Data Management / Monthly Reporting • Performance KPI How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

5. Pilot Recycling System Desk Tray – For Paper Only + Desk side bins were kept Food waste segregation Signage sample Recycling stations How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

6. Estates and Operations Lessonslearned • Awareness Posters • Low impact and behaviour • Low impact on website visits (waste A to Z) • Signage • Single colour branding - confusing for users • DO & DO NOT material lists on containers – ineffective • Containers • Cardboard containers – cheap but not durable • Placement – very specific to rooms and users • Desk side bins – removal is critical to behaviour change • Engagement • Need support from HOD • Need cross-team / trans-departmental working groups • Time intensive; need (cost effective) staff resources How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

7. Current Recycling System Public Realm Public Realm How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

8. Current Recycling System Building Entrances Cafes / Catering Areas Library How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

9. Current Recycling System Desk Tray – For Paper Only + Desk side bins removed Recycling Station (constructed of card with plastic top) How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

10. How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

11. Estates and Operations Costs • Staff • Staff champions - free • Student volunteers - pizza • Part time student intern (20hrs p/w for 6 months) • Containers How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

12. Estates and Operations Engagement How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

13. Estates and Operations How many people does it take to remove a waste bin? Preparation Planning Feedback Review Implementation Communication Estates Estates • Environmental Coord. Estates Estates Estates • Environmental Coord. Estates • Environmental Mng. • Cleaning Services Mng. Academic Dept. Academic Dept. • Environmental Mng. • Environmental Mng. • Cleaning Services Mng. • Cleaning Services Mng. Academic Dept. Academic Dept. • Cleaning staff • Grounds staff • Cleaning Services Mng. • Cleaning Services Mng. • CAD Technician • Contracts Surveyor • Contracts Surveyor • Contracts Surveyor • Environmental Coord. • Cleaning staff • Environmental Coord. • Grounds Manager • Environmental Coord. • Env. Champion • Env. Champion • Env. Champion • HoD • Academic Staff • Environmental Coord. Total Minimum of 10 people/bin • Cleaning Services Mng. • Cleaning staff • Env. Champion • Academic Staff How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

14. Estates and Operations Multi-level engagement Communication Estates Academic Department • Environmental Coordinator • Cleaning Services Manager • CAD Technician • Cleaning staff • Environmental Champion • Head of Department • Academic Staff How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

15. Estates and Operations Engagement is Key! – Academic Departments • Heads of Department • Communicate • Email - Director of Estates • Face to face meeting - Waste Team • Involve • Appoint departmental champion • Arrange staff presentation • Academic Staff • Communicate • Information email from their HoD • Recycling presentation • CAD drawings of proposed recycling stations • Programme • Link to A-Z • Feedback via departmental champion How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

16. Estates and Operations Engagement is Key! – Students • No active Environmental Society • Student engagement carried out with students of the MSc in Environmental Entrepreneurship and the MSc of Environmental Studies. • Master students projects (part of their classwork): • Waste audit of 4 typical buildings (Client-based project) • Effectiveness of the recycling signage (Dissertation upcoming in Summer) How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

17. Student engagement – Waste audit Carried out as part of the class “Client-based project and Environmental Entrepreneurship in practice” How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

18. Student engagement – Waste audit Sorting and weighing How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

19. Student engagement – Waste audit How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

20. Student engagement – Waste audit Findings Engagement and behavioural change is needed! How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

21. Student engagement – Waste audit Findings Composition of sorted materials How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

22. Estates and Operations Engagement is Key! – Cleaning Staff • Cleaning staff are key for implementation, monitoring and feedback. • Proactively involved; understand strategy; motivated to deliver. • Feedback impact on departmental SLAs • Feedback impact on staff resourcing • Communication and training • Feedback day to day infrastructure/people issues How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

23. Estates and Operations Engagement is Key! – Grounds Staff • Engaging Grounds Staff • Grounds staff are key for monitoring external containers and managing contractor performance. • External containers • Location • Logistics • Fill levels • Contractors • Schedule • Appropriate handling • New / ad-hoc contracts (skips) How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

24. Estates and Operations • Get the SLA correct • Agree segregated uplift costs • Agree change process KPI • Agree reporting requirements and KPI Engagement is Key! – Contractors • Be explicit about data requirements • Measuring / calculating the mass of each uplift? • Data validation – density, fill level, contamination Visit site and understand their process; its illuminating! How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

25. Contractor engagement How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

26. Contractor engagement How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

27. Estates and Operations • Successful outcomes • Highly segregated • Best market rates for materials • Reduces contamination – better material quality • Helps to raise awareness • Desk side waste bins removed • Effective cross-team delivery; shared success. • Improved engagement routes for pending challenges: • Changes to lab waste practice • Changes to procurement (food packaging, ICT) How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

28. Estates and Operations So, how can you avoid a riot? • Transparent face to face engagement with HODs • Collective implementation with departmental staff • Consultation; everyone’s opinion counts • Student involvement throughout How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

29. Estates and Operations Your ‘Aha’ moment 10% bins 90% people skills How will you bring people together? How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

30. Questions?

31. Estates and Operations • Workshop: • Designing an improved recycling system in your institution How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

32. Estates and Operations Workshop- Step 1 If money and time were no barriers what would your waste management system look like? How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

33. Estates and Operations Workshop- Step 2 Listfive things you need to make your improved recycling system happen Bend as in the picture (Join yellow circles) How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

34. Estates and Operations Workshop- Step 3 What are the barriers to implementing your improved recycling system? Bend as in the picture (Join blue triangles) How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

35. Estates and Operations Workshop- Step 4 Make a plan to remove the barriers you listed in step 3 Flip over How To Avoid A Riot While Embedding Highly Segregated Waste Collections? University of Strathclyde, Glasgow

36. Finishing the butterfly Flip and bend (Join square with square) 2. 1. Open blue and orange flaps and bend Bend as in picture 4 3. 4. Open the wings- You have built up a paper butterfly! Bend in the middle as in picture 5. 5. End

37. Workshop Discussion