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Syntax Enterprise Services

Introduction Rational User Group. Introduction Rational User Group. Syntax Enterprise Services. Introduction to Syntax Enterprise Services Relationship with ClearCase Technology Administration Framework CustomerCare Program. Company Profile. Introduction to Syntax Enterprise Services

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Syntax Enterprise Services

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  1. Introduction Rational User Group Introduction Rational User Group Syntax Enterprise Services • Introduction to Syntax Enterprise Services • Relationship with ClearCase • Technology • Administration Framework • CustomerCare Program

  2. Company Profile • Introduction to Syntax Enterprise Services • Relationship with ClearCase • Technology • Administration Framework • CustomerCare Program • Global Presence: Dedicated to the development of Enterprise Services for global commercial and governmental enterprises • Partners: IBM, Sun, Silicon Graphics, Hitachi, LSI, Rational, Scitex, Kodak, Transarc, Xerox, and others • Customers: Cisco, J.P. Morgan, Rockwell, Chase, Lucent, Lockheed Martin, Siemens, Motorola, Boeing, Ford Motor Company, Philips, Oracle, General Electric, DaimlerChrysler, Seagate Technology, Synopsys, Kmart, and 1,000s more

  3. Knowledge workers need to share enterprise data without limits Enterprise Information Repositories Knowledge Workers Collaborate Engineering Systems (UNIX) Engineering and Manufacturing Systems (NT) • Introduction to Syntax Enterprise Services • Relationship with ClearCase • Technology • Administration Framework • CustomerCare Program Administration Systems (Windows/NetWare) Marketing (Mac)

  4. Syntax Knowledge Base and Continued Technology Evolution Internet Enterprise Services LDAP/NDS/AD Unix WindowsWE NT/CIFS Unix Windows OS/2 Macintosh Unix SMB Specs NetWare Unix DEC VAX/VMS Unix Syntax Enterprise Services LMserver NMserver MACserver VIM SMBserver TotalNET Advance Server Who will be the Next Technology Leader? • Introduction to Syntax Enterprise Services • Relationship with ClearCase • Technology • Administration Framework • CustomerCare Program Syntax Solutions ‘83 ‘84 ‘85 ‘86 ‘87 ‘88 ‘89 ‘90 ‘91 ‘92 ‘93 ‘94 ‘95 ‘96 ‘97 ‘98 ‘99 ‘00

  5. Syntax Relationship With ClearCase Rational Syntax Best Partnership Rational Joint QA Wide Acceptance PureAtria Syntax Partner CC2.14 TAS 4.1 Syntax meets Atria Syntax Enterprise Services The Future First Deliverable Customer Driven Joint Engineering Project TotalNET Advance Server Over 500 Satisfied Customers • Introduction to Syntax Enterprise Services • Relationship with ClearCase • Technology • Administration Framework • CustomerCare Program Syntax History ‘1996 1997 1997 1998 2000+

  6. Syntax Enterprise Services Other Applications SAP, Oracle, ADSM, WEB, WAN, ... Enterprise File System e-BizFS TotalNET Advanced ServerAuthentication, File, Print, Administration, andApplication Services Operating System Facilities Multi-tasking, Multi-user,Multi-processing, ... Internet Administration AppleTalk TCP/IP TCP/IP TCP/IP SPX/IPX TCP/IP NetBEUI Linux/Unix NC/Java NT, W95/98 OS/2, DOS NetWare Macintosh Syntax Technology OS/ 390Systems* • Introduction to Syntax Enterprise Services • Relationship with ClearCase • Technology • Administration Framework • CustomerCare Program Unix Servers NFS Servers NetWare Servers NT Servers LAN Servers Ethernet Token Ring FDDI ATM * Developed in conjunction with Hitachi Data Systems

  7. Enterprise File System Extending Open Systems Architectures To NAS Solutions SolarisHP-UX AIX Tru64 IRIXLinux* MetaStor NASwith TAS TAS Syntax Enterprise Services NAS • Introduction to Syntax Enterprise Services • Relationship with ClearCase • Technology • Administration Framework • CustomerCare Program Unix Servers NFS Servers NetWare Servers NT Servers LAN Servers Internet Administration AppleTalk TCP/IP TCP/IP TCP/IP SPX/IPX TCP/IP NetBEUI NC/Java NetWare Linux/Unix Macintosh NT, W95/98 OS/2, DOS

  8. Administer servers from anywhere on the planet! Syntax Administration Framework Administer Operating SystemFunctions AccessCustomerCareServices Administer Users and Groups • Introduction to Syntax Enterprise Services • Relationship with ClearCase • Technology • Administration Framework • CustomerCare Program Administer TotalNET Advanced Servers NetWare Migration Services File Manager Permissions & ACLs AdministerNetwork Directory Services View System Log Files

  9. CustomerCare Program • Introduction to Syntax Enterprise Services • Relationship with ClearCase • Technology • Administration Framework • CustomerCare Program • Customer Services through our Sales Teams (SE and Sales) • Professional Training programs • Web-driven worldwide help desk services 7 days a week, 24 hours a day via web, email, fax, telephone • Product-to-help desk automation • Structured problem report escalation processes with Customer Advocate • Product maintenance • Product updates, upgrades and revisions for technology currency • iShare Community participation in product management and evolution processes

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