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Towards a Business Continuity Information Network for Rapid Disaster Recovery

Towards a Business Continuity Information Network for Rapid Disaster Recovery. Khalid Saleem, Steven Luis, Yi Deng, Shu-Ching Chen, Vagelis Hristidis , Tao Li School of Computing and Information Sciences Florida International University Miami, FL, USA. Roadmap. Motivation

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Towards a Business Continuity Information Network for Rapid Disaster Recovery

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  1. Towards a Business Continuity Information Network for Rapid Disaster Recovery Khalid Saleem, Steven Luis, Yi Deng,Shu-Ching Chen, Vagelis Hristidis,Tao Li School of Computing and Information SciencesFlorida International University Miami, FL, USA

  2. Roadmap • Motivation • BCIN System Overview • Collaborators & Acknowledgements • Related Work • Conclusions – Future Work School of Computing and Information Sciences Florida International University

  3. Motivation • Businesses can incur heavy Financial losses due to • Natural Calamities: Hurricanes, Earthquakes,Tornadoes • Terrorist Attacks • Absence of effective Crisis Management and Disaster Recovery tools/resources hinders • Rapid Disaster Recovery • Business Continuity • Small and Medium size business are affected the most • Such businesses make a significant contribution to local and state economy School of Computing and Information Sciences Florida International University

  4. Motivation (cont’d) - Facts • 80% of small and medium businesses that do not recover from disaster within a month likely to go out of business [Bernstein ‘98] • Businesses that do not recover within 10 days of the disaster are not likely to survive [Fairbanks et al.] • Most of small and medium businesses lack effective business continuity plans which can lead to a total failure within 3 years of a disaster for 75 % of such businesses. [Blythe ‘02] • Delayed Recovery can also affect large businesses • Delayed recovery and shutdowns cause revenue loss at the local, state and federal levels School of Computing and Information Sciences Florida International University

  5. Motivation (cont’d) - Need • Need for a comprehensive, business-oriented disaster preparedness and recovery information network that • Facilitates collaboration among emergency management officials and private businesses • Ensures availability of and access to time critical information • Limitation of current Disaster Preparedness/Recovery methodologies • Only collaboration among local, state and federal agencies • No private businesses in the process • Delayed or limited access to time-critical information • Rely mostly on relatively older technologies: Telephones, two-way radios, tele-text, emails etc. School of Computing and Information Sciences Florida International University

  6. Roadmap • Motivation • BCIN System Overview • Collaborators & Acknowledgements • Related Work • Conclusions – Future Work School of Computing and Information Sciences Florida International University

  7. BCIN – Business Continuity Information Network • Model for effective collaboration among private business entities and government agencies for business continuity and rapid disaster recovery • Improves upon ideas presented by [Palen and Liu, 2007]: Easily accessible, web based technological information pathways for information sharing • Designed in collaboration with business community and emergency operations centers in South Florida School of Computing and Information Sciences Florida International University

  8. Goals of BCIN Model • Create user-friendly, internet-based, information service • Provide businesses with timely disaster recovery information • Facilitate collaboration and information exchange with other businesses and government agencies • Enable intelligent decision support • Leverage latest advances in data integration, data mining, Web and GIS software technologies • Enable rapid recovery and reduce closure time School of Computing and Information Sciences Florida International University

  9. BCIN Model School of Computing and Information Sciences Florida International University

  10. Key Information Assisting business continuity and disaster recovery • Critical Communications among: • Affected Business Community • Outside Business Community • Local Emergency Operations Center • Non-Governmental Organizations and Media • Outside Government Agencies • Local Damage Assessment: Damage assessment conducted by businesses and emergency management officials • Recovery Plan Execution: Identification and Execution of recovery plans School of Computing and Information Sciences Florida International University

  11. BCIN System Specifics • Technologies • Asynchronous JavaScript and XML (AJAX) and Java Enterprise Edition (J2EE) for highly interactive web based interface • Google Maps API for embedding Geo-spatial data • PostGreSQL database systems • Focus on Hurricane Disaster Preparedness and Recovery across the South Florida Region • Key Components • Disaster Management Dataspace • Disaster Recovery Resources Identification • Situation Awareness • Dynamic Contact Management • Intelligent Decision Support School of Computing and Information Sciences Florida International University

  12. 1. Disaster Management Dataspace • Acquire, ingest and organize data available in various formats from different sources • Pre/Post Strom information via Situation Reports and Incident Action Plans from Emergency Operations Center (doc, pdf) • Open/close status of emergency services, infrastructure (airports, seaports, bridges, roadways), power, public transportation, schools and hospitals (doc, xls) • Businesses and Non-Governmental Organizations Reports (xls, doc, pdf) • Bank and ATM branch opening/closing • Food and Grocery Store opening/closing • Gas stations opening/closings • Challenges for dynamic data acquisition, information extraction and organization School of Computing and Information Sciences Florida International University

  13. 1. Disaster Management Dataspace Data Acquisition, Ingest and Organization Architecture School of Computing and Information Sciences Florida International University

  14. 2. Disaster Recovery Resources Identification • Identifies disaster preparation and recovery resources around user’s local area • Utilizes user’s profile information • Employs algorithms for identifying Most Requested and Recently Posted Items • Utilizes Google Maps API School of Computing and Information Sciences Florida International University

  15. 2. Disaster Recovery Resources Identification School of Computing and Information Sciences Florida International University

  16. 3. Situation Awareness • Update Business Managers and Emergency Management Officials with information • Overall & Location specific Crisis/Disaster conditions • Customizable pre/post disaster dashboards • Current setup provides pre/post hurricane related information • Dynamic data update and notification to users School of Computing and Information Sciences Florida International University

  17. 3. Situation Awareness Red “X” indicates closure. Check marks indicate open. Time indicates the expected closure of the infrastructure/service School of Computing and Information Sciences Florida International University

  18. 3. Situation Awareness Red circles indicate Massive Damage Blue circles indicate Flooding BCIN Post-Disaster Situation Awareness. Red “X” indicates closure. Check marks indicate open. Percentages indicate the overall availability or open/closure status of services/resources/infrastructure School of Computing and Information Sciences Florida International University

  19. 3. Situation Awareness BCIN Post-Disaster Situation Awareness with Business recovery dashboard. Gas station icons indicate gas stations within a 3 mile radius of user defined assets. Information about gas stations can be viewed through the information window School of Computing and Information Sciences Florida International University

  20. 3. Situation Awareness BCIN Post-Disaster Situation Awareness for Banks open/close status in Miami-Dade county. Red ellipses indicate closed while Green ellipses indicate open. School of Computing and Information Sciences Florida International University

  21. 4. Dynamic Contact Management Dynamic Contact Management Interface. Blue Ellipse shows current location of a user. Profile updates, latesreports and sent/received messages are appended under each contact name School of Computing and Information Sciences Florida International University

  22. 5. Intelligent Decision Support (In Preparation) • Assists business managers and emergency management officials in devising and executing preparation and recovery decisions • Utilizes overall conditions and information available from previous profiled data for their specified items/locations of interest • Can utilize Historic Storm Data for effective preparation against impending threats (Hurricane track and intensity, Damage information) School of Computing and Information Sciences Florida International University

  23. Infrastructure Considerations - Supporting BCIN Post-Hurricane • Failover remote backup site in St. Louis, Missouri • Office Depot stores • Powered by Generators (if power unavailable) • Free cell-phone/battery charging for everyone • Free Internet Access via Wireless Access Points within the stores • Verizon and AT&T Wireless Broadband Connections • State Funded Mobile Wireless Access Distribution Vehicles (under preparation) School of Computing and Information Sciences Florida International University

  24. Roadmap • Motivation • BCIN System Overview • Collaborators & Acknowledgements • Related Work • Conclusions – Future Work School of Computing and Information Sciences Florida International University

  25. Collaborators & Acknowledgements • Beckman Coulter • Florida First (Florida’s Financial Institutions) • Florida Power & Light • Florida Research Consortium • Greater Miami Chamber of Commerce and its Technical Committee • Greyhound Lines, Inc. • IBM • Juan Caraballo • Miami-Dade Office of Emergency Management and Homeland Security (ESF-18 Committee) • Frank Reddish • Office Depot • Tom Serio • Palm Beach County Division of Emergency Management • Butch Truesdale • Ryder System, Inc. • South Florida Technology Alliance • Wal-Mart • The Quantum Group • VITAS School of Computing and Information Sciences Florida International University

  26. Roadmap • Motivation • BCIN System Overview • Collaborators & Acknowledgements • Related Work • Conclusions – Future Work School of Computing and Information Sciences Florida International University

  27. Related Work (1) • Siegrist, D. 2000. “Advanced information technology to counter biological terrorism,” SIGBIO Newsletter. 20, 2 (Aug. 2000), 2-7. • Used by US Defense Threat Reduction Agency (DTRA) • Utilizes sensor sites across different locations in USA for capturing potential bio-terror threats • Uses Information tools such as message boards and emails • Information sharing among government agencies only • Mostly effective under pre-disaster conditions School of Computing and Information Sciences Florida International University

  28. Related Work (2) • Schooley, B., Marich, M., and Horan, T. 2007. “Devising an architecture for time-critical information services: inter-organizational performance data components for emergency medical service (EMS),” International Conference on Digital Government Research: 2007 • Provides a time critical information services framework in San Mateo county, CA • Involves collaboration among public/private entities • Utilizes multiple modes of communication and information exchange • Ineffective for effective information exchange under disaster conditions • Palen, L. and Liu, S. B. 2007. Citizen communications in crisis: anticipating a future of ICT-supported public participation. SIGCHI Conference on Human Factors in Computing Systems 2007). • Indicates persistent citizen communications under pre/post disaster conditions assists in information sharing • Communication methodologies include web based wikis, web logs and SMS text messaging School of Computing and Information Sciences Florida International University

  29. Related Work (3) • Agrawal, P., Rauschert, I., et.al. 2004. “Multimodal interface platform for geographical information systems (GeoMIP) in crisis management,” Conference on Multimodal interfaces 2004 • Utilizes GIS data and maps • Assists emergency management officials in taking necessary precautionary measures and disaster recovery actions • Lacks collaboration tools/techniques for effective information sharing and collaboration among businesses and emergency officials • SAHANA, http://www.sahana.lk • System for collaboration among emergency relief camps across South Asia • Supports GIS Maps and tracking information associated with missing persons • Lacks the model for effective collaboration among private businesses and government agencies School of Computing and Information Sciences Florida International University

  30. Roadmap • Motivation • BCIN System Overview • Collaborators & Acknowledgements • Related Work • Conclusions – Future Work School of Computing and Information Sciences Florida International University

  31. Conclusions, Future Work and Project Timeline • BCIN Facilitates communication and information sharing among businesses and emergency management community under disaster/crisis situations • Future: Multimedia data, Intelligent Information Delivery, Decision Support • Project Timeline • 01/01/2009 – Deliver Version 1 • Guarantee performance, reliability and security for 1000 companies • 01/01/2010 – Deliver Version 2 • Utilize Cloud Computing • Service Oriented Architecture (SOA) • Support ~10,000 companies • Current fund generating activities in collaboration with our partners aim at supporting BCIN through 2009 School of Computing and Information Sciences Florida International University

  32. Thank You - Questions School of Computing and Information Sciences Florida International University

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