Performance Dashboard

Performance Dashboard

Why Emergency Departments Need EmEx-Dashboard “You cannot manage what you cannot measure” Lord Kelvin Your EDIS is not the issue – It’s turning all your data into trusted and actionable information. • You collect tons of data in the Emergency Department – But, it takes too much time and resource to create your management reports • Is your data “analytics grade?” – Data capture and utilization issues compromise the analytical value of your EDIS’s data • EDIS vendors do not offer departmental data management and analytic capabilities • Data necessary for comprehensive analytics and benchmarking resides in multiple sources, not just your EDIS

EmEx-Dashboard is • A web-based Emergency Department Business Intelligence (BI) solution • Retrospective Performance Dashboards • Retrospective Key Performance Indicator analytics • Browser accessible Software-as-a-Service • Low cost access to SAP’s industry-leading Business Intelligence solution • Domain expertise – People who know your business • Emergency Medicine • Data management • Business Intelligence • Benchmarking against other Emergency Departments

EmEx-Dashboard Process

EmEx - Dashboard AnalyticsIt’s YOUR Data, But, Better! Benchmark, Measure and Improve Your ED Operations Patient Care Turn Around Times Productivity Satisfaction Operations • Monitor clinical and patient safety protocols • Learn what tests are ordered for specific clinical conditions • Identify correlations between tests ordered and patient disposition • Track admitted and discharged patient TATs • Know your decision to admit to orders written TATs • Find out your order and test TATs • Compare Physician and Nurse performance to your targets for TATs, patients per hour, satisfaction scores, RVUs, and more • See what ICD9 Codes are your worst performers • Discover what time of day and day of week have low scores • Get individual Physician and Nurse Patient Satisfaction scores • Know your worst days and times for patient walk-outs • Track your Census and Arrivals (based on the queuing theory) • Compare your key metrics to previous years and other hospitals • Monitor your Core Measures compliance

EmEx – Dashboard’s Value Proposition • Functional in 90 – 120 days • No capital required • Saves hospital resources • Minimal dependence on Emergency Department and IS resources to implement and maintain • Easy to use and intuitive – No training required • Integrated view of your Emergency Department’s performance • Compare multiple Emergency Departments

EmEx – Dashboard’s ROI • Saves time and resources • Every Emergency Department has one or more resources generating monthly reports in Excel • Ad-hoc reporting requests handled through self-service not IS • Preserves hospital investments in legacy systems • Improved ED Revenue Cycle • Compare E&M and billing codes to clinical data to monitor compliance • Improved ED operations and patient satisfaction • Monitor KPI metrics vs. targets and address trends more timely • Implement and benchmark process improvements • Identify and manage poor performance • Provides empirical data required to substantiate • Staffing requirements • Service issues • Bed expansion

Implementation Timeline 4 Weeks 6 Weeks 8 Weeks 3 Weeks 3 Weeks 3 Weeks 2 Weeks Document ED Patient Flow Obtain Data from ED Sources EDIS, Billing, Hours, Patient Satisfaction Build Data Warehouse Load And Filter Data Build and Distribute Dashboards and Analytics

Implementation Services • We will analyze your EDIS data • Registration Errors • Duplicate entries • Patients with a Blank Final Status • Establish and validate time increment limits • We will flow your ED operations • We set up the acquisition of all your ED’s data • We create your ED’s data warehouse • We apply our algorithms to make your ED’s data “analytics grade” • We customize our service to match your ED operations and EDIS utilization • Final Status Identification (LWOBS, AMAs…) • Fast Track Patients • CDU/RDU Patients • Behavioral Health Patients

Cost Years 2+ Monthly Subscription Fees Year 1 Initial Set Up Fee (one time cost) Monthly Subscription Fees • Initial Set Up Fee Includes • Implementation and integration • Review of ED operations, patient flow and EDIS system utilization • Develop understanding of ED operations and analytic requirements • Source data interface and access development • (up to 4 distinct sources per location) • Data extract, transformation and load (ETL) development • Data cleansing and normalization • Monthly Subscription Fee Includes • Anywhere, anytime access to EmEx – Dashboard’s web-based performance dashboard and analytics • Five (5) named user licenses • (per site) • Standard end user support • (9a – 5p EST) • Source data interface and access support

EmEx-DashboardSample Reports

Emergency Excellence EmEx-Compare, EmEx-Award Benchmarking and Recognition Services See separate slide presentation

Emergency Excellence EmEx-Consult, Transform, Optimize Consulting Services See separate Slide Presentation

Emergency Excellence EmEx-Contact Patient Callbacks / Discharge Phone Calls See separate slide presentation

Emergency Excellence Improving Performance Recognizing Excellence info@emergencyexcellence.com www.emergencyexcellence.com 1-877-700-EMEX

Performance Dashboard